Reviews of Fraser Hart. (Jewelry) in London (London).

Fraser Hart

132 Reviews

112 Comments

Jewelry

Jewelry store

Unit SU16, 8 New Change, London EC4M 9AG, United Kingdom

Description

Information of Fraser Hart, Jewelry in London (London)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of Fraser Hart

Popular times

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Reviews of Fraser Hart

C. H.

First time buyer at Fraser Hart and would highly recommend. The attention to detail and the effort that went into finding a collection of watches for my husband to look at was above and beyond. The knowledge and information known about each watch was amazing. What a great experience, what a beautiful gift! Thank you Fraser Hart, thank you Tom for the excellent and highly professional service!! CH x

H. E.

Cagla and Shabeer were both so helpful in helping me find a very specific last minute gift for a friend. Really amazing and friendly service and will definitely be coming back the next time I’m looking for a new watch or jewellery. Can’t recommend them enough!! Thank you both.

O. G.

Excellent service from Gabi and Cagla. Made to feel welcome in store. Great tips regarding present and received gift wrapping for Valentines. Would happily visit this store again for any jewellery purchases.

D. B.

I am a repeat customer at Fraser Hart One New Change for a reason! Tom and the team always go above and beyond to help their customers choose and or find the watch they are looking for. Not only are they great at suggesting watches that are in store but if you have a particular watch in mind they will do what they can to work with you to get it. Lots of great small touches throughout the buying process and there is never any pressure to buy! Makes shopping for a watch fun and accessible :). Thanks Team!

S. S.

Went to the place to repair the strap of my watch (was not even sure they could do it). Well let me tell you: not only they did it but but they were super helpful and professional. And I’m referring especially to Ali, who was super super kind too. Would definitely recommend it a million times!

D. T.

I just had my best experience in my life, all the staff is highly professional and very polite, specially I want to say THANK YOU to Mr Tom and Mr Kevin. Definitely I will be back. Thank you FRASER HART!

A. M.

2 months ago, this would have been a really bad review. We bought my fiancée's engagement ring (a nice ring with a topaz on, rather than a "traditional" diamond ring) here just after we got in engaged, in February 2020. Just under a year later, with all the shops shut due to Covid, the ring broke. I was assured over email that I could bring the ring in once the shops opened, and that it would be under warranty. 5 weeks after being advised that the waiting time for repairs was 5-6 weeks, we were told that was to an estimate, and that the repair would be *another* 6 weeks. All in all, 11 weeks after giving our engagement ring back, we received it, and had had to pay for the repair. Within 2 weeks it broke again, so I returned to the store, fuming enough to immediately ask for the manager, and vowing to return it and never shop here again. Tom, the branch manager, could not have been more helpful. He was sympathetic to the issues we'd had and the time things had taken, and did all he was able to do to support us. He offered to take the ring back in exchange for something else, and had at this point been so helpful and up-front that we decided to look at purpose-sold diamond engagement rings. Tom ordered all the rings we wanted to look at for us in the right size, and talked us through them until after closing time. As a final token, Tom arranged for a free drink for us at a bar upstairs, which was such a nice touch and much appreciated. In the end, we left happy customers, with a beautiful engagement ring and would recommend this store and Tom in particular, to anyone.

D. A.

Ron did the battery and a cleaning on my Tag Heuer watch, took a link out of another (free of charge) in an afternoon and it looks fantastic! Will definitely come again.

W. W.

I placed an order online for a bridal set rings for my wife. But after wearing it for only a week one of the gem fell out. So we had to take it back to Fraserhart one new change where Tom welcomed me and looked into the situation and gave an advice and we ended up replacing it with a better ring. Tom was very helpful in the whole process and made my wife and me feel very special and comfortable. He is very professional and is very knowledgeable. I would definitely be going back. Thanks

J. T.

Very friendly and helpful staff. Were very understanding and called me by my preferred pronouns and helped walk through the different watch brands I was looking at as I was a little lost.

W. K.

Cagla was very helpful in picking the right earrings for my wife for Valentine’s Day. She kept up with my endless questions and demands, and I honestly can’t thank her enough!

A. M.

Great service and very friendly staff. Gaby was fantastic at providing me useful information with my purchase. Would definitely recommend buying from here.

C. S.

Excellent service received from Kevin and his colleagues. Have been on the waiting list for the new Tudor BB58 and was lucky enough to get a call to say that one had become available. Was nice to speak to sales people that have a genuine interest in watches. Thanks Kevin and maybe see you soon for one of those Grand Seiko's!

D. K.

Incredibly courteous service even received a free jewelery cleaning with my purchase. Gabby helped me choose a great watch and the environment was very comfortable and relaxed.

G. P.

As a returning customer I can highly recommend Tom and his team at One New Change. It's rare to find a retailer who really listens to the customer and goes the extra mile to make sure you're taken care of.

S. K.

Just bought myself a watch today from Fraser Hart at One new change. Absolutely brilliant experience. The lads were extremely helpful and open to discussion regarding the watch. Both gents were very knowledgeable and a pleasure to deal with. I am very happy to have had such a memorable experience buying this watch and will now only go to Fraser Hart for further watch purchases. Cheers!

A. R.

Highly recommended! Well worth visiting this Fraser Hart Store (One New Change - London). The store is located 2 minutes from St Paul's and stocks a nice range of luxury watches, I’ve had my sights on the Longines: Avigation BigEye for a while now and was waiting for the stores to reopen after lockdown to see it up close. This store had the exact watch in stock and I was amazed they also had £500 off the RRP (Fraser Hart were to only UK stockists to offer this reduction). In store I was greeted by Shabeer who was most helpful, he asked how he could assist me. I wanted to see the BigEye up close, so he got it from the display cabinet to try on. He demonstrated the functions of the watch (a chronograph) plus helped me get the correct fit with the strap. (all COVID safe behind screen + masks) You couldn’t fault the service, no hard selling or pushy sales tactics, just a professional and relaxed sales experience. I’m so pleased with my new watch and will be back to this store for sure :-)

F. W.

Bought a watch from One New Change today, great service from Shabeer and even got a great Black Friday discount, thank you! Would definitely recommend.

V. S.

Absolutely incredible experience here recently. I was struggling to find a watch for my partner and I popped into Fraser Hart. I've had many interactions with the team regarding various watches and always find it helpful speaking to them and getting their advice. Tom and Shabber were very patient and their knowledge of the products is second to none. They were able to advise and help me choose the perfect watch as a gift and were able to get it to me very quickly. Customer experience was faultless and will be back again for more in future. EDIT: Just picked up my second piece from Tom at Fraser hart. Again, unparalleled service and experience from the whole team. Can't recommend them enough. Best AD's in London

J. N.

Huge thanks to Tom! An extremely patient and helpful man on a very important purchase. With his help, the right ring was chosen and someone has been very happy ever since! Thank you Tom and Fraser Hart!

N. R. S.

Shabeer and Cagal were both incredibly helpful and went out of their way to ensure my purchase and exchange were sorted out. It was a pleasure to visit this store -excellent service!

O. A.

Shabeer and Harpal were excellent sourcing me a hard to get Tudor model, well deserved 5 stars

T. n.

Very welcoming place, we were served by Tom Welsh who gave us an excellent service from start to end. We were looking for a watch for a wedding gift and Tom was very helpful with his suggestions and made our experience very pleasant. I highly recommend visiting here and will definitely keep Tom in mind if looking to purchase again in the future.

O. E.

Amazing service from Mo!! Will deffo be back, great customer service, would recommend to anyone looking to buy a watch

M. D.

Absolutely Stella service from the team, did everything they could to sort an exchange for me. Recommended

T. T.

Amazing service and very professional. My top watch shop in London!

D. S.

I was looking to purchase a few gifts and was recommended to contact Tom Welsh. I have to say the service from Tom was exceptional from start to finish. Really helpful and will definitely recommended friends. I would also like to thank Gabby for making the transaction easy too. Will definitely keep Tom in mind if looking to purchase again in the future.

N. M.

Fantastic service with a "nothing is too much work" attitude. I came to the store looking for a specific watch. Tom quickly found the specific model and ordered it from Scotland within 2 days (the last one in stock). I was then offered next day delivery or pick up. I opted to pick up and get the bracelet sized. Once again Tom was friendly, very helpful and patient. A great experience and lovely new watch.

S. N.

Excellent customer service. Bought several watches from this store. Everything was absolutely perfect. The team is very knowledgeable, professional and friendly. You can spend quite some time with Kevin and Tom talking about watches. They would definitely go the extra mile for you. Always happy to return.

B. H.

Bought a pre owned Rolex from here. Tom the manger was superb. Amazing to see customer care still exists. He rang Rolex for the history and made the purchase very comfortable. Highly recommended.

A. D.

The staff were extremely helpful and patient in helping my son and I buy a watch for his birthday

S. S.

Purchased a Tudor Black Bay 41mm Chrono “Panda” and it’s a truly beautiful timepiece. As always staff in Fraser Hart New passage where superb. Big shout out to Tom Welsh, first class service as always. Owner of multiple Tudor watches and looking out for the next gem in an up and coming Brand in the watch industry! Fraser Hart and Tom Welsh 👏🏻

G. N.

I purchased a new watch from the store and I was extremely pleased with both the product and the service, all the staff are super helpful/knowledgeable, thanks to Tom and Ron.

F. C.

Great service from Ali and Harpal, really helpful and informative. Highly recommended.

J. M.

Excellent service!! Helpful and a great selection of watches to look at before buying. Ron was very knowledgeable and helpful in helping me pick a watch just for me. Would highly recommend!

B. E.

Great service from the team at one new change. Was looked after fantastically by Shabeer and was very helpful with the advice provided! 5*****

S. W.

Really helpful staff, all on hand to help. Great product choice range… thx to Cagla in particular!

D. M.

Bought a new watch there and service was fantastic. Prices are very competitive but would definitely look here again for the service from both of the staff that dealt with me today. Extremely friendly and thorough and could not have been more helpful

P. B.

Could not fault Tom and the team, very accommodating and helpful. Will definitely be coming back!

R. G.

Great place for men's watches in london. Big selection from lots of different brands. Gabby is helpful and patient and Tom has a wealth of expertise. He helped with any adjustments. Smooth process. Will visit again in the future.

D. O.

Being a previous customer and 'local' of this store I dropped in again to speak to Shabeer and ask some questions. I ended up picking up a Tudor piece. I will only go to this unit & in particular Shabeer who is great to deal with and has been a big part of my watch journey to date. The team are also friendly and knowledgeable, but most importantly (to me) passionate about the products. Will visit again to have a coffee when times allow.

D. R.

The staff at the store are truly exceptional. In addition to holding a specific product for me and looking after me throughout the entire sale, the extremely friendly and professional staff even gave me a pack of face masks to take home with me. After my purchase, the store manager Tom Welsh went above and beyond the call of duty and even bought my wife a candle and chocolates as a special thank you from the store. I cannot recommend these guys enough and I will definitely be purchasing from them again. Thank you guys so much. P.S - My wife loved the candle and chocolates but I was still in a lot of trouble :)

L. R.

Can’t recommend this store enough from hunting down my dream watch, from purchasing my watch and being presented with a big bottle of procesco it was very unexpected but such a lovely surprise. The service was amazing they went above and beyond particularly Gabby and the store manager Tom they were brilliant, so helpful, friendly and professional. I Highly recommend this store!

H. T. Q.

I was looking for a Grand Seiko watch stockist near work. Searched high and low and was pleasantly surprised to find this branch having a small collection. The staff are polite, helpful, interested in your experience of watches and no hard sell. My purchasing experience was relaxed, not rushed and painless. Thank you to the team at Fraser Hart OneNewChange

A. W.

This difficult time of Health crisis in the UK and across the globe makes things difficult for everyone, from the milk man to CEO, postman and shop assistant, a child and a parent in parallel. The only thing that makes it easier in the current COVID situation is to be human, communicate, empathise and smile. Crew in Frazer Heart in London did just that. I placed the order on line with a collection option in the nearest store - One New Change - . I followed up on Monday and very courteous voice spoke up with a friendly and professional introduction of the name and place (Tom) - unlike Tiffany. Despite the fact that logistics failed to deliver goods for collection team in this branch were always smiley, understanding, getting back with updates (Gabby) and even throwing few jokes here and there for giggle and laugh - since I have been in touch. It took a week for the goods to be delivered and picked up, however...I have discovered that humanity is still existing somewhere. I would like to thank you Tom, Gabby, Kevin for such a great experience as a man, human and customer. Keep it up guys, keep smiling... I will be back.

J. H.

I’d like to thank Tom and Gabby at the One New Change store for a fantastic buying experience as I got my Tudor Black Bay 58 today. I’ll definitely do further purchases at the One New Change store. Excellent service and accurate information about waiting time among other things.

M. N.

A fantastic AD! They tend to have a good selection of watches in stock and the staff are friendly, knowledgeable and always happy to make time for you. I am a watch collector with plenty of AD experience - these guys are some of the best I've dealt with. Always a really positive experience.

K. I.

Was looking for a watch to pick up for the wedding day. Spoke with Salman he was able to show me a few watches and had me interested in the Tudor Black Bay GMT & Black Bay 58. This is all prior to COVID. He shared with me experiences and advice regarding the two watches and answered all of my questions. Initially I was a bit hesitant to place a deposit as I've heard the waiting time for the Black Bay 58 is long as I wanted to for when I get married which is in 4 weeks. Literally 10 days after I placed the deposit I got a call to say my watch is in store! I was amazed! Amazing service, Amazing timing and Amazing experience. If it's one person you should speak with regarding watches It's Salman!

L. P.

I'd like to thank Tom and Gabby for truly exceptional customer service yesterday. We visited the store to collect our rings and honestly, I could not have been more pleased with our experience. It made the long haul to get there worthwhile, that's for sure! Not only did Gabby keep in excellent contact with me throughout our buying experience, in addition both her and Tom opened the store just for us on a Saturday, despite it usually being closed due to Covid-19 restricted hours. We had been struggling to get there during the week due to work pressures. They were understanding about our worries with 'contact' on items and made sure that everything was sanitised. We even had a lovely surprise gift - a posh bottle of Prosecco to celebrate! What a team! This is what excellent customer service is all about. We will definitely come back when I am looking for some "bling"! :-) Both Gabby and Tom would make wonderful mentors for any young apprentices who want to learn how to sell soft and win big!

F. R.

Gabby did an amazing job in getting my watch repair back on time! Can highly recommend, with the staff doing the extra mile to help where they can. Great service.

J. H.

I've purchased a number of major watch purchases from Tom - Tom and his team are knowledgable, polite and professional. Tom has consistently gone above and beyond his job title and has created a unique and fantastic in store culture. I couldn't recommend more highly!

P. 3.

Harpal did a great job loving my new watch

R. C.

I would like to congratulate this shop on 2 excellent and helpful sales staff: Gabby and Kevin. Both were very knowledgeable and friendly. They were professional enough not to "sell" anything, but suggested and advised without a hint of pressure, nor pushing for a more expensive product, as I frequently find elsewhere. Five stars are not excessive. The coffee's pretty good too!

S. A.

I bought 2 watches from Fraser Hart, and the service they provide is truly spectacular. They were super friendly, and transformed the whole process from a watch purchase to an wonderful service experience. The staff, namely Tom and Salman, are absolutely experts in their field, and will definitely visit the store again for my next purchase. Thanks a lot Tom and Salman, Sinan

P. C.

Kevin and Cagla, were very helpful today. Thanks

F. G.

After a lot of research and weighing up many options, I chose to buy the engagement ring at Fraser Hart, particularly this one in St Pauls because of the excellent service. As proof of our happiness with the service and purchase, we also came back to buy our wedding bands a year later!

D. W.

Excellent Customer Service. I’ve been after a specific watch for some time, then was lucky enough to see the BB58 I’m after in their window . Tom and the staff couldn’t have been more helpful and are very knowledgeable. Thanks guys.

D. B.

A fantastic location to go to if you are looking for either a first great watch or the next one on your list! The staff are very knowledgeable about their stock and go above and beyond to help you get hold of the watch which you are looking for! (Even when that involves a lot of legwork and time) I would recommend asking for Tom the branch manager if you are looking for heightened service and attention!

S.

Have dealt with Tom many times over the last few months and he has always provided top service. Many AD’s act as if they’re doing you a favour by selling you a watch, though Tom and his team are the complete opposite, and are always very helpful. It’s a pleasure to continue shopping with them!

T. N.

Having spent several fruitless hours in various watch shops in central London two days ago we came across this shop by chance. What a difference. No paramilitary security or locked doors- just a warm welcome from a charming lady. We then met with the manager Tom Welsh. To say this man is professional is an understatement- what a polite, courteous and informative member of staff. The whole experience was exceptional and I would recommend this company to anybody, particularly if you can get to deal with Tom. Toby N. Isle of Man.

D. B.

Excellent experience. Very helpful and patient. Would recommend.

T. D. M.

Cagla was great, she made it very speacial! Thank you

M. S.

Great experience, knowledgeable staff and an excellent choice of watches. Highly recommend this Fraser Hart store and its excellent location. Shabeer and the Store Manager were very helpful with their advice on the right watch for my needs.

E. A.

Impeccable customer service from Fraser Hart and helpful at every turn; nothing was too much trouble. Thank you Tom for going to extra mile!

V.

This shop has an incredible range of watches. I would like to thank Tom and Shabeer for their outstanding service. I'll definitely go back.

V. S.

Really great experience in store speaking to the store manager and his team. They were very knowledgeable about the few pieces I had in mind and were able to direct me in the right direction without any pressure to buy. Will definitely return when i've finally made a decision!

R. K.

Went to browse couple weeks back at the One New Change store looking for engagement rings, was approached by two gentleman by the name of Ali and Tom, who helped me pick the perfect engagement eternity ring. Excellent service

M. C.

Nice to by Very good help by shabber top my friends Good to try

L. J.

Purchased a watch yesterday from Fraser Hart, New Change. Very professional staff, friendly and no pressure. Exactly the type of service that one would expect. Highly recommended.

M. M.

Great service by Tom and Kevin, bought two watches and really looked after me, next time I want something will be asking them first.

S. L.

This is typical jewlery shop selling a mixture of lower to medium end products. It's worth checking out their sales in the window and if something catches your eye and you want to buy don't do the classic British thing of "I'll take it" as they are always open to discussing the price..I've had discounts on even watches which were already on sale!

S. B.

Excellent store and customer service. A++

C.

Warm, professional service and great relationships! It was a smooth first purchase experience with Shabeer @One New Change store. Recommended

M. B.

Great consultative service for Shabeer.

A. F.

Treated myself today and the service from Kevin and everyone in store was impeccable very knowledgeable and informative fantastic people and a pleasurable experience. Thanks again.

E. L.

Fantastic service - thoroughly recommend!

T. D. M.

Wasn't greeted with the best welcome. But the individual who assisted me did a great job. Too bad his colleagues weren't as helpful as him.

N. K.

Exceptional customer service received today from gabby I was chuffed I manged to get a new release on the first day ,very happy would defiantly be back again.

M. M.

Great people to work with. ❤️

D. M.

I snagged the strap on my Oris watch and popped out the pin at one end. A nice chap in Fraser Hart fixed it for me in a few minutes for no charge.

R. A.

Brilliant service by Gabriella.

A. G.

Amazing experience and exceptional customer service from Tom and Shabeer! Really recommend this place if you want that luxury buying experience and peace of mind!

J. B.

Perfect service from Shabeer!

C. S.

Cagla excellent service

G. P.

Awesome experience buying from Tom. Highly recommended.

T. A.

Excellent experience..very friendly, professional and knowledgeable staff.

N. K.

Great customer service

F. B.

Great service from Ali

M. D.

Just browsing but staff helpful.

S. D.

Excellent service was made to feel very welcome by Kevin and management 😁

K. O.

Really lovely kind and friendly staff, with lots of knowledge

M. L.

Love the best

A. M.

Very good and friendly people. The service is very good.

D. B.

Great service from Gabby

M. N.

Really nice staff!

R. M.

Fantastic service

D. G.

Excellent!

A. H.

Thank you so much to Ali and Harpal for you advice on how to look after my jewellery. Really great knowledge and really appreciate the time you spent discussing options with me. Thanks!

h. m.

(Translated) Shabeer Abdul Razak was very helpful (Original) Shabeer Abdul Razak was very helpful

M. P.

(Translated) Wonderful panorama from the top floor. From the bar terrace accessible by lift. Suggestive sunset. (Original) Splendido panorama dall'ultimo piano. Dalla terrazza del bar raggiungibile in ascensore. Suggestivo tramonto.

G. C.

B. C.

C. P.

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R. T.

D. B.

N. R.

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C. H.

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