Reviews of Big Yellow Self Storage Merton. (Moving Company) in London (London).

Big Yellow Self Storage Merton

177 Reviews

125 Comments

Moving company

Self-storage facility

61 Morden Rd, London SW19 3BE, United Kingdom

Description

Information of Big Yellow Self Storage Merton, Moving company in London (London)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of Big Yellow Self Storage Merton

Reviews of Big Yellow Self Storage Merton

A. M.

Very helpful staff - had a bit of a fastball whilst overseas, Keith at Big Yellow was able to quickly resolve with minimal fuss. Great service and couldnt be more helpful. Would highly recommend and thank you for all your help Keith!

K. C.

Made initial booking based on first-timer estimate of amount of stuff. Then panicked, and upgraded to the next size of unit. Helpful staff member called to say he thought my inventory suggested i had been right with the first booking - but no problem. If I turned out to have more items, they would show me both units on the day, and I could decide then. No sales push - the opposite in fact! Just good customer service. Easy online check-in and friendly and swift on-the-day check-in. With real people, who had a sense of humour! Trolleys available, and a robust PIN operated lift system. Easy to find, good parking. Thoroughly recommend this branch. If others are the same, they are on to a winner.

L. Z.

Raheem the manger is a leading example of how a great manager treats and accommodates customers and people in general and beyond. He went out of his way to accommodate me, words can not describe how well he dealt with my situation and I’m grateful for that, thank you.

L. C.

Keith was absolutely brilliant. His service was impeccable and he was very informative. I would recommend chatting to Keith for all of your Self Storage needs.

D. D.

Keith and Jerry saved the day for what otherwise would have been a 1-star review of Carlos, who added insurance and out of hours access despite me specifically stating I did not want either. However, on my check-out, K+J were fantastic, real ambassadors for the brand, helpful in every way.

K. M.

Very professional, fuss free, very friendly and informative staff. Keith was super helpful. I highly recommend this storage facility.

A. T.

The team were super helpful and friendly throughout my check in. Would definitely recommend!

C. G.

The service we got was first rate. Everything was explained clearly and in a friendly and positive manner. However, there was a bit of a wait to get served, so maybe more staff are required. We do feel that our belongings are safe and secure, so thank you Big Yellow! :)

T. R.

Excellent service from Carlos who helped me move in and gave me a hand lifting one of my deliveries onto the trolley without me even asking. He was really efficient and helpful. Raheem was also brilliant in booking my storage space for me and quickly answered any queries I had. They both made life so easy for me. Thank you!

R. P.

Superb service from the beginning to the end. Outstanding customers service in Merton Yellow Storage provided by Melissa Millard who try to help even with the transportation of all my good. Thanks

M.

Super friendly and professional customer service. Hassle free check in and first rate storage premises. Very pleased.

M. A.

Best place and cheap rooms Raheen,Carlos,jay and Keith very helping staff. Regards. Mustafa

A. F.

Keith gave us the best and professional service. Highly recommended service

M. L.

Amazing service from the staff for my whole stay, super helpful, very friendly and always available to help. A big thank you to both Carlos and Melissa. Would totally recommend. PS. don't forget the paint-balling suggestion :).

R. A.

The storage unit area is clean and come in various sizes. The staff at reception are quite helpful. The location is good as it situated on a main road accessible by both car and public transport (Walking distance from Tube/Tram/ Bus stop.

J. S.

Excellent Service, Brilliant Staff, very helpful at all time.

P. G.

I only bought some boxes here so far, but got very nice and helpful service.

K. M.

Excellent service received from all staff members, Mel, Raheem, Carlos and Jeremiah. Able to complete all paperwork the day before which was a big help. Would recommend.

O. K.

great customer support, smooth onboarding and overall very friendly staff

S. A.

I must say, dealing with Jeremiah was an absolute pleasure. He is a true gentleman. I was in a rush and he did everything he could to expedite the process, and yet still maintained utmost professionalism and ensured I was made aware of all health and safety regulations while staying calm , polite and welcoming. He is a legend, and deserves a raise! Thank you Jeremiah keep doing what you do and you'll go very far! Also a special shout out to Carlos who was equally as kind and supportive on the phone and expertly handled my query. Best to both of you. :)

M. S.

Georgiana was very kind and professional. Very nice and caring person in general which is so important even if you rent a storage space... They met with all my need, even when I changed something. Affordable, good price too. Thank you!

C. V.

Thank you very much to Raheem and Keith for their excellent service and patience. They both explained everything very clearly, was very helpful, polite and courteous. I contacted them both on several occasions before coming to the store and they both reassured me that whenever I was ready it was no problem and they would be ready to accommodate my husband and I when we were ready to store our belongings. This was the first time I have used a storage company and thanks to their expertise I will certainly recommend Big Yellow Storage to everyone. They were both extremely friendly and very professional, excellent manner and their customer service skills are brilliant. Once again thank you Raheem and Keith for help, and I will surely recommend you both to any of my colleagues wishing to use your services.

M. G.

I have used yellow self storage before and have found it to be very handy. The staff member ( Georgiana ) was wonderful and couldn’t do enough for us. She showed us the room size and made sure we were happy. Great service !

R. H.

Great service from the start the booking and online check in process was straightforward. The storage is secure, safe and clean. Staff are great! In particular Remmi (? Sorry forgot his name) who serviced us. Was friendly, funny and took the time to explain things to make us feel comfortable.

G. R.

The customer service at this branch was exceptional. Keith from the Merton branch really went out of his way. On our initial trips took us up to the unit to ensure everything was okay giving clear instructions the whole way through and even made me and my mate a hot beverage when doing the paper work. Thanks again

M. H.

No complaints about our experience with Big Yellow. Very easy online system that allows you to do a lot of the legwork before you even arrive. Kuda was super helpful and efficient getting our unit set up and was great in helping us lock in a great deal for our rental term. Will definitely use them again in the future!

C. H.

Excellent all round experience and good price. Dealt with Raheem on the phone and he was most helpfull and friend;y. Keith assisted me when i went to secure my unit and he was great. Very good at his job and sense of humour to go with it! Units clean and tidy and access is easy. Defo recommend.

S. D.

It's clean, well maintained, easy to register. The only drawback is that there is not an awning in the loading area, so if it rains your things get all wet in the passage from the trolley to your car. Also, after 6 months they increase the tariff.

G.

This place is huge. It is relatively pricey but they attract you in with short term offers. If you don't know how long your stuff will be there then get a long term offer because they always work out better for me. The rooms will always suit you from ground floor garage to 3rd floor monsters the size of an apartment. They have a test room to show you all the different sizes of rooms if you aren't sure. The customer service is good and there always seemed to be two people manning it. There is fork lift operation, should you need it, but the large trolleys are good for most people.

S. T.

Absolutely amazing service; just went in to buy boxes and got a full review of the different sizes and mixed packs, followed by taking us to see different sizes of rooms as well as giving advice about different locations' different specs to be aware of. Super friendly, personable and helpful guy, had all the time in the world to help us.

S. R.

Georgina at this store was a saviour in discuise for my wife and I. We had to find emergency storage ASAP and Georgina did everything in her power to alleviate our stress and strain. Renting storage space was a new thing for us and Georgina made the process hassle free and walked us through all the steps to ensure we got the best deal and more importantly give us more time to focus on the crisis at had. Georgina and her team are a great asset to your company and we will certainly return if required based solely on the service provided by the south Wimbledon team. Thank you all!

A.

I have been using the big yellow in Merton for the last 7 months and their service is excellent. The staff are all friendly, organised and very helpful. They are always there to cater for individual customer's needs. Very reasonable, too. Without them I would not be able to carry on with my business.

I. C.

Big thanks to Raheem, Georgiana and Kuda for getting us a great deal, and making the moving in process a nice and easy one. Great people to deal with! Thanks for the water, was much needed on the hottest day of the year so far!

R. G.

Practical storage, good prices if you keep looking on their wbsite for a deal. Their insurance is expensive, do a quote elsewhere and they will match that.

E. G.

Raheem & Jeremiah were both very helpful in getting my storage unit set up, especially during these uncertain times. Very friendly service.

V. C.

Great service from Georgiana in Merton. She was incredibly helpful, very kind and professional. I had all information straight. I would definitely use the service again.

K. H.

I would like to say a huge thank you to Louis at the big yellow self storage in Merton. Louis goes above and beyond - helping me lift heavy equipment out of my car and is always helping with my numerous complicated deliveries and collections. Nothing seems too much trouble which is this day and age is exceptionally rare and really standards out. everyone there is so helpful and professional- including Rahima and Julia Please can you ensure the feedback is passed to the relevant person so the team can be rewarded for their exceptional customer service I have had my company storage with a number of competitor storage companies including Safestore and Access - but Big Yellow at Merton is the absolute gold standard My storage space is managed under the company Delta surgical Many thanks Kate

l. c.

Jeremiah checked me in and was extremely helpful and personable. He answered all my questions and made the process smooth and easy.

V. K.

Clean and well-lit storage facility with the personal touch. We found Rahmima and Melissa wonderful to deal with - nothing was too much trouble and it made for a smooth and trouble-free operation at what can be a stressful time.

N. C.

Such a great and smooth onboarding experience and very professional, personable and diligent staff

a. f.

I think it is one of the best storage place. People are very courteous friendly and pleasant to do business with. Highly recommended

S. G.

Clean, tidy and professional. Jeremiah was very helpful and thorough in helping us check in.

J. v. R.

Carlos from Merton branch made the process of checking in quick and painless. Left the place feeling in good hands!

T. K.

Mr Kuda was very helpful and professional! My friend recommended for me this place and I'm happy to say this prove if they are do outstanding service. Thank you Mr Kuda

G. H.

The facility seems very easy to use and is certainly very clean. An added bonus is that it is well positioned, near a van hire agency. Could help a lot in my future move.

M. A.

They offer a reserve online and collect in store service which is brilliant. I was able to reserve the item I wanted and pick it up in half an hour. The customer service I received instore was good too

J. S.

Excellent service and Rahim could not have been more helpful. Would definitely recommend.

C. K.

Extremely helpful, flexible and friendly. Was able to get another smaller room for extra stuff on the day. Help me sort this 5 mins before closing.

A. A.

Efficient and great service! Fantastic quality products as well.

S. R.

Raheem is a great manager as we found the process very easy, quick with articulate staff.

M. T.

Great friendly service

K. A.

Great customer service from Georgiana. Made everything very easy and made the experience top class.

H. G.

Christopher was fantastic. Fair prices and great service. Would use again!

M. M.

Georgiana has been very helpful and she found the perfect solutions for my needs. Highly recommended!

S. B.

Using it to temp store excess stuff from home to enable us decorate. Will be pricey if I keep it more than 3 months

P. L.

Carlos is incredibly helpful and proactive, not reactive. Top man!

S.

Amazing Service from the staff, clean place, even made me a nice cup of tea

M. P.

Great storage space, clean with easy access and plenty of trolleys. Awesome service at reception and good parking.

h. s.

Excellent customer service, went above and beyond to help us out when we really needed it!

A. G.

Really nice staff tried their best to meet our budget for a small business. Top work from Raheema & Raheem

W. F.

Very quick and efficient setting this up for a Local Charity. A pleasure to do business with you

t. r.

Excellent service provided by the great Merton team of Raheem.Kuda/Georgiomne-Thank you!

B. H.

Georgiana was very helpful, and made the check in process fast and smooth.

J. T.

Very welcoming place served by the lovely georgiana whom was very helpful and professional

W. O.

Amazing place Workers are fantastic. Easy access. I love the place

B. B.

Easy access, loads of parking, good facilities, always clean and shiny!

C. G.

Good place for storage

M. M.

Very helpful, professional staff - excellent customer service and good value for money.

M. G.

Wery well organized, and good prices

M. Q.

They get the job done. Clean, organised and pleasant staff.

H. U.

Amazing experience so easy and Simple, Keith is the best.

J. L.

Very efficient, flexible and easy. Would highly recommend.

S.

Great facilities and wonderful service from Georgina! thanks

k. w.

Quiet site, easy to get in and out. Has everything a BIG Yellow storage should have.

j. m.

Great staff and service. Location is good.

J. R.

Accessible storage at a very reasonable rate. What's not to like?

P. S.

Impressed with the efficiency of the booking in process and the helpful staff.

C. D.

Very professional 👏

Z. B.

Great trollies, staff are really fun.

A. C.

Very pleased with the whol experience.

A. A.

Superb customer service and value for money

P. C.

Great staff, thanks Tony!

A. B.

Great customer service from Carlos

A. B.

Recommend duck donburi extra chilli

Y. A.

Good friendly staff and supporting..

L. D.

Excellent for short to long term storage

D. W.

A bit expensive but very handy.

M. (. D.

Staff are so kind and helpful.

J. W.

Brilliant customer service

T. G.

Good place for storage

R.

Clean, secure and easy

G. D.

Serious team members

E. P.

Bargains are available there

A. M.

Spacious

R. W.

Fantastic

M. B.

Dropping of flowers

Й. Б.

Nice

J. J.

Secure & Clean.

r. t.

Friendly staff.

A. P.

Well organised

A. P.

Well organised

s. &. c.

Helpful staff

A. M.

Helpful staff

a. p.

Keith was very helpful and clear when he explained everything I needed to know. Easy to book and move in. Reliable.

V. M.

(Translated) The best is clean and safe cheap prices (Original) Lo mejor es limpio y seguro los precios económicos

В. Р.

(Translated) Everything you need (Original) Всичко от което имаш нужда

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