Reviews of Eye Emporium. (Optician) in London (London).

Eye Emporium

136 Reviews

76 Comments

Optician

Optician

Contact lenses supplier

Eye Care Clinic

Fashion accessories shop

Optometrist

Sunglasses Shop

424 Roman Rd, Bow, London E3 5LU

Description

Information of Eye Emporium, Optician in London (London)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of Eye Emporium

Reviews of Eye Emporium

J. K.

Very welcoming practice and the staff are nice and friendly. Special thank to the doctor how cares for my children and looks after their eyes. Since I am going their my child started to wear his glasses 👓 regularly. Recommend to everyone. (Children friendly optician)

S. A. d.

I have been coming to eye emporium opticians for 3 years now. This place have a great selection of frames. I mainly come here for my contact lenses which are usually delivered to my house, I have no problem with the service here, Kasia ( the manager ) is always so helpful. thank you Kasia and your team for looking after me.

S. B.

Excellent staff who made me feel very welcome even while my special need son wasn't in the most able of moods. Tests were done excellently and very honestly with no drive to push as much money out of me as possible, which made me feel so comfortable. They had a great choice of glasses for children and adults. I was impressed at the care and attention given . I recieved helpful reminders of appointments via text and a confirmation the glasses were ready to collect just a short wait later. It's all too easy to visit chain store options like Boots etc but it's really important we support our high street and I for one think this opticians is a huge benefit to Roman road. Visiting here actually gave me the chance to look arouns the Roman again after quite some time being too 'busy' and the area has really improved with some amazing small businesses opening! I would highly recommend this business!

N. G.

I’ve bought two pairs of glasses from the Eye Emporium. Really pleased with them: 1+ years in and they’re still doing what they should and I’m thinking of buying one of the pairs again I like them so much. More importantly though... the eye tests are extremely thorough. I came here after a very poor experience at a high street chain. Felt so reassured that the rest of my family have now started coming here too. On a routine eye test for my son they picked up a tiny potential anomaly and referred us on for specialist tests. I’m really grateful to them for the attention to detail and quality of care. Lastly... friendly and great customer service. Highly recommended!

A. M.

Fantastic service, with a wide range of the latest designer glasses. Always has great offers. Well advice given regarding my eye sight from the branch manager 'Farooq'. Highly recommend an eye test from themselves as they carry out further eye tests than my previous optician.

A. M.

I am customer of Roman branch and I have always been receiving excellent customer service from all the staff. I have recently received called from Kasia she was very helpful and sort out my contact lenses. Excellent service 👍

M. W.

I was very impressed by the service at the Roman Road branch. My time was limited as I was in London only 4 weeks. The spectacles were delivered well within the time frame given, then when I changed my mind about having tinted lenses, there was no quibble and the second set were delivered rapidly, again within the time I had available. The staff were remarkably courteous and pleasant throughout.

A. Q.

Very convenient local optical for the those who do not like going to big shopping centre. You will be welcome by Farooq who will help you choosing glasses who really suit you. Qasim, in charge of eye test, will explain you everything he is checking. Both are professional with a good level of customer service. I ordered eye glasses and sunglasses, which I got in 1 week. I will definitely go back if I am still living in the area.

G.

Our family has been going there for over 15 years as we think they are doing a great job. Qasim, who does the eyes tests, is very thorough so we feel safe. Farooq, who helps us choose and fit the glasses, is very kind and patient so you always feel welcome. There's a decent choice of glasses. If there was more choice, I would gladly rate with 5 stars.

T. b.

Excellent customer service from the staff at Eye emporium Roman road, faruque and shahena. Ive been going there for years now they never dissapoint me with the service, always keeping me up to date with my eye test, cleaning my glass on each visit, very friendly. If i run out of contact lense its very easy to call up and order as the staff are very quick ordering them. Keep up the good work Faruque and shahena👍

I. D.

I have been coming here for the past 4 years for my son's glasses and a yearly check up for myself. They have a good selection of glasses for all ages. Everyone who works there are always friendly and Happy to help.

P. M.

I have never had a better opticians in my life. Tasha H. makes me smile everytime I go in, she has been so helpful and lovely. As a first time glasses wearer she was very understanding and gave me great recommendations :) I honestly can't recommend them highly enough!

A. A.

Having lost my glasses I went for the first time to the Eye Emporium located Roman Road to make new ones, immediately the staff showed kind and helpful. There were Qasim and Farooq. I managed to find my perfect frame! Without glasses I don’t see anything out of focus, so the staff offered me to use a pair of glasses while the other was finished. Without this option I could not work or write this review for the specified time! I’m so happy to have met this place with good staff! Highly recommended!

R. S.

I have been coming to this place for years now.very efficient and great service..staff is super friendly specially Abrar. He exactly knows how to provide excellent customer service to its customers.would def. Recommend these opticians for u.

S. R.

Eye emporium is a wonderful establishment in which I am always treated excellently. I always have crises with my glasses and the staff, especially Farukh, he is ready to help with whatever emergency I have. I cannot thank them enough for helping me, great opticians!

R. K.

I haven't had the best experience with this franchise this year. I have been going to them for a while now and I've never had a problem however this year the man at the reception has caused me alot of issues. I had my glasses misplaced on his watch and instead of calling me up and telling me about it, he tried to give me a pair that look nothing like my original pair and wasn't going to inform me on it. Instead the lady at the desk who i think is called Farhana said she would deal with it and informed on the very same day that the original pair had been lost but she could order me another pair that looked the same as my original for free and so i thanked her and accepted her offer. A few months later i had my annual check up and my lenses needed to be changed and so i gave my glasses to be changed. Usually i get a phone call saying that my glasses are ready within a week but two weeks had gone and I hadn't recieved my glasses so I called in and the man receptionist said that he had broken my glasses and i had to come in and choose a new one. I went into the shop and the lovely Farhana helped me and I explained to her what had happened and she was so lovely and considerate and helped me and i left the shop with a smile on my face. 4 weeks after my checkup i went to go and collect my glasses and the receptionist man didn't give me my glasses and i stormed out of the shop. Throughout this whole drama the one person who actually did something about it was Farhana. She helped me on multiple occasions and gave me answers when no one else would. I think she's is an absolute star and something should be done about the man who lost, broke and refused to give me my glasses

J. S.

My entire family have been coming to Eye Emporium for many years. The service is excellent, Qasim is kind and explains all procedures in a friendly and easy-to-understand manner that inspires compete confidence. The friendly care we receive from Farooq is outstanding, he is a trusted adviser and we are very grateful for all he does for our family. We would recommend Eye Emporium.

D. W.

Eye examination and contact lens test were thorough and helpful. They were happy to discuss many options and information with me. Great selection of trendy glasses frames. Prices seem reasonable.

G. H.

Superbly stock shop, with outstanding customer service, a special mention for Farhana, she was one of the most efficient customer service assistant I have ever met. Highly recommend them and hopefully she will serve you.

N. M.

Friendly and fast service: a new screw in my glasses helped me go back to my readings asap!

G. A.

Very friendly staff and excellent service. A pair of my old glasses were repaired in 30 minutes and at a cost of less than a 5er. Will return for any future repairs.

A. M.

I’ve been going to Eye Emporium for over 10 years and have always had excellent service. Both Qasim and Farooq are highly professional, knowledgable and helpful. They carry a good range of glasses and go out of their way to explain things clearly. I recommend Eye Emporium in the Roman Road. Alison, Bow.

T. B.

Great customer service and professionalism by Tasha. I had delivery issues with my glasses and Tasha made sure to provide me with regular updates and secured me replacement glasses whilst I waited for the original. Very friendly and professional at all times!

S. M.

I'd definitely recommend this place, staff are friendly, patient, and professional and the deals are good. I've had to go here three times for my contacts and they've been great each time and very patient with my having to rearrange my visit times.

M. d. M.

Such a nice experience with amazing staff. Eye test was extremely thorough and they made me a delicious coffee while I waited. Will keep going here for sure.

D.

First visit and had a great experience. Great customer service from Farooq and a very thorough eye test by Qasim.

i. A.

Very friendly staff, been with them for long time about 5 years , staff always helpful and go beyond to help you. All my family come here because of gr8 service Will recommend others

C. L.

I have been here for many years and the customer service is second to none. All the staff are professional and helpful. I would highly recommended eye emporium in roman road.

L. V.

Brilliant customer service. Kasia is friendly , helpful, professional and gives great advice.

T. K.

I have been using this opticians for the last 4 years. Farooq and his team are very helpful and wouldn’t go anywhere else now.

H. O.

Had great customer service from Kasia, really friendly and professional throughout.

j. m.

Fantastic and reliable service. Farooq the branch manager very helpful when it came to helping me choose a frame.

L. S.

Thanks for fitting my glasses and sunglasses whilst I waited. Great service.

w.

Thatcher has helped me in a very professional way, she is very well mannered, very nice and I felt talking to an old friend of mine since I met her. In 7 days I had my glasses done, fell in love with an Hugo Boss frame and quality amazingly matches the price! Thanks also to Nadia (hope I’ve got the right way to write the Dr.’s name) as she has been very very sweet, courteous and very professional as well. She really took care of my eyesight visit and recommended me the best way to assist me. I will definitely come back, no doubt at all, as their professionalism and manners are just what I was looking for. Again, thanks for everything, I will definitely recommend your store as the best in the area.

k.

Eye Emporium always have great and plenty of frames at very good price. Great service too!!

S. P.

Amazing customer service, Kasia was extremely helpful and gave great advise.

M. I.

Great service especially from Farooq and always has my best interests in mind! Definitely would recommend

C. M.

very good service , great customer service from farooq all ways helpful .opticians are on point and clear on advices

J. M.

I am writing this on behalf of my husband, Alexander Murphy, who has said that he received an excellent service and customer care.

J. A.

Great shop great service this is my second checkup here and i m more then satisfied also i recomed it to others

M. W.

Kasha was super helpful at the front desk, great service !

R. B.

Generally Good experience here. Thorough eye tests and friendly helpful staff.

J. J.

Very happy with the service here - staff are friendly and approachable, always happy to answer questions.

S. M.

exceptional service, always prompt on delivery, very pleased will buy again

K. E.

Great service and wonderful staff. I would highly recommend this optician.

M. M.

Great customer service and very helpfull staff.

t. s.

I Visited this place first time, their overall service is exceptional, highly recommended!!

S. F.

Great customer service and good selection of glasses

P. D.

Have been with them for years pleasant staff with great service

t. s.

Been there friendly staff excellent serviced highly recommended...

V. S.

Fantastic, friendly service. Very highly recommended.

A. K.

Great service by great people.Reasonable prices.

A. k.

Excellent service, very good products

A. R.

Great service.

A. A.

Very good ! Thank you very much !

K. L.

Eye Emporium on Roman Road in East London are fab. I've just been with my broken glasses and the optician has fixed it for me there and then. Such great service. Thank you very much. I can highly recommend them.

K. k.

Very nice services from farooq

C.

Great Service

S. K.

Best opticians

Z. O.

Very helpful

g. f. Z.

Amazing service and super nice staff! Tasha was so friendly and helpful. Everything was explained to me very clearly, and I was offered the opportunity to pay monthly direct debit interest free. Really glad I found this optician!

M.

7/10/23 - Came in today for a check up after a year. Was greeted in nicely and felt welcome by the receptionist (not sure what his name is) - Hashim was the person who completed my eye examination and he was very professional and excellent at doing his job. Definitely recommend this opticians. Best day to come in is Saturday if you want this 10 out of 10 experience!

B. M.

n. l.

S. A.

G. O.

J. P.

Great experience. Lost a screw from my glasses last thing at night. Rang these guys in the morning and they said come in in an hour. They replaced the screw in a few minutes. Staff are very friendly and polite, and a minimum of fuss even with current regulations.

M. q.

S. F.

A. B.

M. U.

M. Q.

D. H.

B. B.

Went there to get a pair of lenses changed from a frame to another. They were super efficient and did an amazing job. Great service!

C. L.

Great service, friendly staff, would recommend. Fixed glasses quickly.

A. B.

Very friendly and knowledgeable staff. Kasia helped me to pick frames that perfectly match to the shape of my face and suit me perfectly. Highly recommended!

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