Reviews of Specsavers Opticians and Audiologists - Charlton Riverside. (Optician) in London (London).

Specsavers Opticians and Audiologists - Charlton Riverside

115 Reviews

48 Comments

Optician

Sainsbury's, 7 - 11, Gallions Rd, New Charlton, London SE7 7SA, United Kingdom

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Description Map Open Hours Reviews Contact Photos

Description

Information of Specsavers Opticians and Audiologists - Charlton Riverside, Optician in London (London)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

Sometimes there are places with not the best rate, this is this case but this doesn’t mean that they are giving a bad service to their customers, sometimes in the internet the people only post reviews when they are not happy with the service, so sure you’ll find a good service here too.

Map

Open hours of Specsavers Opticians and Audiologists - Charlton Riverside

Sunday

11am–5pm

Monday

10am–7pm

Tuesday

10am–7pm

Wednesday

10am–7pm

Thursday

10am–7pm

Friday

10am–7pm

Saturday

9am–6pm

Popular times

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Monday

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Tuesday

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Wednesday

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Friday

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Saturday

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Reviews of Specsavers Opticians and Audiologists - Charlton Riverside

P. L.

There was a bit of a mix-up with the time I booked my eye test in but this was solved over the phone. The store was quite busy but every single person from the staff was lovely. They were all very patient and friendly at all times, especially the girl who was in reception. There was a customer being very rude to her but she didn't lose her cool and continue to be very polite. The doctors who conducted my eye test were also great and explained everything to me. And finally, they were very serious about cleaning any frames that people touch and overall security protocols due to Covid. I felt safe and valued as a customer. I strongly recommend this store, the service was great.

D. M.

Very friendly staff. Always willing to help even when the shop was busy. Excellent range of frames. I'm very happy with all my new specs

C. H.

I was unsure whether or not to give this place 2 stars or 3, though decided 3, as the initial customer service I received was magnificent. Unfortunately it was the later information that had be baffled. I was informed that I could just go in to collect my glasses, on Monday, which was great as it's my only day off work. I called up to check that my glasses where there and they were. Amazing. Then the person on the phone told me I had to make an appointment to collect them an it would be an appointment in at least two days. It's completely inconvenient for me, as I work everyday, apart from Mondays. I would have booked an appointment for Monday had I known this. As someone who has said multiple times this is the best place I've been for glasses, I'm extremely disappointed.

t. m.

Thank you to Habiba for helping, making calls and finding my glasses. I probably would still be waiting if she had not helped as the other members of staff didn’t even call me back like they had promised. Thank you 🙏🏾

I. Z.

Staff was absolutely lovely and very professional. Got my glasses in no time too, great experience!

S. M.

New management team has meant a total overhaul. Really brilliant and efficient team and their lead optician was insightful and dedicated.

S. S.

Thank you so much to Sahela for your help and service this morning. I was really shocked at how attentive and helpful a staff member at spec savers could be. I was a little nervous this morning as I couldn’t see anything but she really helped put me at ease and did her best before she had another appointment to deal with. Sahela really went out of her way to give me the best service possible and I was so grateful as I really needed it. She then handed me over to Amal who helped me chose a two pairs of glasses. Happy customer today (compared to the past).

g. i.

Had a pleasant experience very professional and friendly got my glasses and I’m very happy with them. Special thanks to Sahela she is an amazing human and optometrist she helped me a lot and she was very informative and helpful very friendly amazing service she deserves a pay rise’ Thank you Sahela

M. A. J.

I noticed the difference upon arrival met with a smile by Khadijah on Wed.7th July and she cheerfully went through the necessary screening and was directed for Prescreen with Megan, that also went smoothly, she was so attentive and attention to detail and l had to say done before and then met Sahela to realise she is the New Director, it began to make sense. My dispenser was Ebs and she also provided me with a great service. If there was a greater rating, l would give. Thanks so much for making my visit worthwhile. Keep up the good work guys. And yes, l.love the diversity of the team. Special thanks to Sahela, Manager and the team. Expect new referrals and clients. customer service

P. '.

Out of ALL the Specsavers I've been to this is by far the BEST!!! For me the customer service was refreshingly outstanding; I give them 100% for satisfaction. Saban; what a nice young man, he went above and beyond to help me to choose my glasses; with patience and attentative to my specific need, Saban is the reason why I'm happy i gave Specsavers another chance. Yes it did take sometime for me to get through on the phone to the store; which was quite frustrating but given the current climate it's understandable. I think this could be made easier if a central number answered calls for the stores, as I believe this would elieviate some of the pressure for staff in stores. Saban Lucy Ebbs and All staff continue to keep up the good work, and Thankyou for being their for your customers in this time #essentialworkers

I. E.

It was busy but the staff were very attentive and made me feel at ease with queuing and were clearly working very hard

C. R.

Came here for a test a couple of weeks ago and picked up new glasses yesterday, was really impressed with how the store was operating with social distancing and cleaning. Both of my visits I greeted and helped by Lucy and she was very attentive, really great.

K. R.

Had a good experience staff lovely helpful. Had appintment on 24th Feb ordered glasses I need. But unfortunately haven't received them yet. I know it's due to the virus but haven't had a txt message to explain when and how I'm going to get my glasses.? As I've paid in full with no glasses? Would like feedback please thankyou!!

M. F.

Some harsh reviews, I went today for my first eye test in many years. I was seen by Saliha and Latifah who were fantastic to deal with, very honest and informative giving me guidance on my appointment and how to proceed without pushing me to buy anything. It's a small and cosy place but they have serious members of staff who know what they're doing and know how to help. I didn't feel forced or rushed into anything, I was in here for over an hour. I'd highly recommend getting an eye test here considering the fact it's currently free.

A. Q.

Friendly and helpful staff and this has now become the my regular Specsavers for eye tests etc as opposed to Woolwich. Also the Sainsbury's cafe just outside is a good place for those waiting for people who are having an eye examination

T. A.

Had my eye test done today,seen by Sahela , good service and full information about my eye condition. Thank you

D. D.

Great place. Lovely staff

M. S.

Only made an appointment but the staff are very helpful and pleasant. Looking forward to my date. Looks like a nice range of specs!

L. K.

Excellent service, small but efficient team, would recommend to all, wide range of glasses and top of the range equipment, they have an MRI scan for eyes!