Reviews of Lebara Mobile UK. (Other) in London (London).

Lebara Mobile UK

0 Reviews

226 Comments

Other

Corporate office

7th Floor, Import Building, 2 Clove Cres, E India Dock Rd, London E14 2BE, United Kingdom

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Description

Information of Lebara Mobile UK, Other in London (London)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

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Open hours of Lebara Mobile UK

Sunday

Closed

Monday

9am–6pm

Tuesday

9am–6pm

Wednesday

9am–6pm

Thursday

9am–6pm

Friday

9am–6pm

Saturday

Closed

Reviews of Lebara Mobile UK

N. T.

International minutes are restricted Swapped from Giff-Gaff on payg as price was better. However it should make clearer that the 100 international minutes do NOT include customer service lines/mobile phones.

a. n.

The gentleman i spoke with was very helpful and polite. He solved my issue in less than a minute!! The service was really quick and i didn't have to wait in a holding line. I really recommend the Lebara mobile network because they have excellent customer service and they have very good packages to suit your needs!! Thank you for your help and your quick response!

M. S.

It's a pretty good company with one of the best international plans out there. I don't think I can ever go back. Network is pretty compared to other companies I have used in the past for almost twice thrice the price. 10/10. Love this company.

D. G.

My Lebara sim stop working , I called the Customer service. The agents was really helpful with patience and guide me through the online account how to get it activated again. I would like to thank you Mr. Kerran who helped me. You need gents like him

Well if you're tried the rest you have come to the best. Super service good speed and very helpful. They just need WiFi calling to take them to 5 Stars 🌟 So thank you just waiting for Wifi calling to give 5 Stars 🌟

C. M.

I'm very happy with my mobile contract and so far the customer service has been very good. The gentleman I just spoke to was very helpful and resolved my issue quickly and efficiently. Would recommend.

Sonali was very helpful and professional throughout the call. She was also very patient with me and ensured all my questions were answered. I am so happy and grateful for her kindness and patience. Thank you.

K. K.

I was not sure on using the Auto PAC (using 65075, to transfer my number from EE to Lebara. However Lebara Customer Service helped and it went thru without any problems. So, so far, so good, with Lebara. Regards Keith

P. H. S.

I had talk with customer care agent, her name was pinki. She was so soft spoken and helpful. Because of her, I would definitely recommend lebara to my friends.

Iqbal and Amit were very helpful and got my problem sorted! If I have any problems in the future I won't hesitate to contact the Lebara Live Chat service! thank you again

S. E.

Very affordable plans, uses Vodafone network and excellent customer service - what more could I ask for?

N. H.

My Vodafone deal ended and I wanted to stay with Vodafone network I ordered the Lebara SIM on the weekend and it arrived Tuesday, worked straightaway In fact everything worked perfectly, including the number port I get 3GB data, unlimited calls and SMS, roaming and 100 intl minutes for £4.95 a month and great signal from my home. I ordered it for my wife as well and then noticed Lebara doesn't support wifi calling (my phone doesn't either). Since she has an iphone 8 we decided to renew with Vodafone on a special deal if you request a PAC, so she can keep wifi calling I phoned Lebara to cancel her deal and they refunded the initial payment Cannot fault Lebara

C. T.

Wasn't clear about the info on myLibara but agent explained and reversed an error I had made. Good work, Iqbal.

M. H.

Raj was the person I dealt with. She was charming & most efficient, explaining everything that she was doing to sort out my problem. The outcome was perfect. There was no long wait to speak to an advisor. I am most impressed by the service & would definitely recommend Libara.

H. R.

I had a query with Lebara and their executive Vishwajit helped me resolve it right away. It’s really nice to see the way they handle queries and respond

Excellent service from customer service agent. He clarified my confusion over a top up/plan, and made a flexible plan to meet my needs. He was patient and polite to an elder with little understanding of modern technology. Thank you.

D. M.

Lebara provides a really outstanding service. Not only is it unequalled in providing overseas minutes as part of the package the actual packages are cheap and great value for money and it is so easy to order a SIM (no credit checks) and cancel a SIM. I spoke to Pinky today to cancel a SIM and she was so professional I mean really efficient cancelled straight away explaining everything that was relevant to me but without any hassle at all. Pinky is an outstanding ambassador for Lebara and Lebara are a sterling SIM only provider miles ahead of the competition

S. T.

Extremely good service very clear to what I had to do and I had my connection back on straight away highly recommend this service

Great support from Vicky. I had called Lebara few times to get my issue solved and on this day Vicky managed to sort it out for me. Been a Lebara user for more than a year and could not be more satisfied with a service representative.

J. V. G.

The Best Network & Customer Care i have experienced in Life so far. I accidentally recharged my number twice and in an instant my refund was transacted. The network is brilliant and Lebara indeed offers some wonderful plans catering to all needs. Iam a Fan already! You should try it too! Thankyou so much!

Q. I.

Advisor - Mehar was very professional, very knowledgeable and was veey supportive Great advisor Aprecoate your support Mehar

J. J.

I was a bit of a dingbat and didn't read the instructions but a very polite and gracious Hashmin listened to my issues and solved them with great keenness and aplomb!

F. Z.

Called to cancel order and spoke to a lovely lady called Pinky. Pinky was very polite and friendly on call and knew her job very well. Resolved my query with ace..Not like other agents I came in contact with previously. We had a lovely chitchat over pendamic. Wish you all the best Pinki. This company needs more people like you. Keep it up and stay safe.

J. Q.

Good customer service. The agent Shubham was very kind and solved my query. Thanks!

A. v. C.

Cheap rates and, which is probably more important, excellent and easy-to-access customer service. I was greatly impressed! Can only recommend to all those who a) hate spending money and b) have relatives/friends/colleagues who live abroad.

B. A.

Yes, Raj the customer service adviser i spoke to really made my day.l have been struggling with my mobile data for over 24 hours and she assured me that in the next 15 minutes after I put my phone ,mobile data and WiFi off it would certainly help which I did BRILLIANT! It worked and I was quite satisfied with this Thank you. RAJ.

A. M. K.

Abi Jee was really helpful in resolving my lebara account , many thanks! Great service from lebara

M. H.

I'd searched for the best value SIM only plan and the Lebara £6.99 3GB monthly plan was definitely the best for my requirements. I'd read a few bad reviews re: poor customer service but decided to go ahead with it anyway. I recently arrived in Budapest, Hungary, and my 4G dropped out! I was unable to make calls,u send SMS or use data. I called the Customer Service number from another phone and was pleasantly surprised to be connected within 2 minutes and even happier when the customer service representative talked me through the necessary steps to reconnect to the network - it was fairly technical so I can't explain it properly but it worked! I am so happy that I'm able to use my phone in Europe and very impressed with the excellent and very professional help I received!

R. K.

Good chat support, agents understand your issues and provide solutions that work.

G. N.

Very quick resolution of customer service question and switched to an alternative plan with no problems.

S. A. (. H.

Without question, the customer care team at Lebara Mobile UK are second-to-none in their levels of professionalism, knowledge of their product, efficiency, and their dedication to their customers - 110% of the time! Although they are great at providing quick connection via phone to an actual real person, who works hard to solve any issue straight-away, their website LiveChat service is absolutely exemplary - especially 'Kristin,' who has always gone above and beyond to ensure that my customer experience, and satisfaction, is always perfect! I have no problem in recommending their company, service, and network to anyone and everyone - on every level!! Fantastic!!

R. S.

Absolutely no complaints, and they are extremely cheap. All routine servicing can be done easily online, pricing is clear. When I tried to use the call-centre it was closed due to the pandemic, but I was able to contact support via webchat to port my phone number. Speed is excellent and apparently unthrottled.

C. G.

Great customer service I'll stick to Lebara.as long as I'm in UK and Europe!!!

Very happy with the assistance received from the Lebara customer service team . I purchased the wrong plan in error they kindly made sure I never lost out. Quick response from my initial email requesting help . All good

C. H.

Gaffar very good very efficient and polite... Impressed with Lebara customer service

V. M. (.

He understand quicker than anyone I have had to deal with a the quite complex problem I was having and resolved very quickly better than I expected. Would very much recommend his services, a credit to his company.

m. g.

Anuja was really helpful, explained the questions I asked and resolved my matter with total ease

J. J.

It was great to speak with one of the Libara consultant today If was to do with a smart watch that I have acquired and that it needs a Sim He was very honest to tell me that Libara Sim does not work in any smart watch which slightly saddened me BUT also bearing in mind that the service that I have received from Libara out weighs this short fall however I would strongly recommend that Libara looks into this short fall The Consultant was brilliant to suggest other ways of using the smart watch for example as padometer or other health checks available on the watch I heartily thank him for this Kind regards

s. d.

Sonali was of great help in the customer service department. Thank you so much.

D. B.

Transferring number over and was asked to write feedback which is a bit odd as I’m a new customer and have not acquired an opinion yet. The process to transfer the number was simple and supplied with the new SIM card. However when ringing the automated number, instructions of “press 2 to register you number” pressing 2 would keep repeating the same menu so I just spoke to an agent to get sorted. My experience so far has been good and the reason for changing was the price was decent and the network coverage is from Vodafone which has better coverage of my home. I will update star rating when I’ve been with them for a period of time.

A. D.

Talked to Raj on the phone , she was amazing throughout explains the whole process of connecting to my data . Has been patient and called afterwords to check that it worked . Great service .

I. B.

I recently had an issue with my phone plan not automatically renewing when it should have. I phoned customer care and it was sorted within minutes. Thank you Simon for all your help.

M. E.

Excellent customer service. My sim was deactivated, i had to call the customer care and within 30minute my sim was activated. Am happy using lebara. Keep it up.

b. a.

I damaged the SIM card and it was necessary to restore the previous number. Surprisingly, it turned out to be easier than I thought. You just need to wait a bit for your turn (I'm not the only one). You don’t have to think how to explain your problem. Just choose the answer. Then you specify the details with the operator. Excellent service and minimal nervous system costs. Generally highly recommend. Very friendly service.

D. W.

Very good value, especially buying through providers like Uswitch. Lebara uses the Vodafone network, so coverage is excellent and on the rare occasions I’ve needed to contact their support, the fix has always been very quick with helpful staff. Highly recommended.

J. V.

Fantastic customer service experience. I have never been disappointed with the professionalism and service these guys provide. The customer service is based in Pune, India and they are absolutely brilliant. Heads up and a big shout out to whoever took my call at 12.30pm on 9th March. You are killing it. I was struggling with the issue for the last 20 days. So good to be at full functionality again.

H. B.

Calling customer service, takes a little while to get through to someone, but I’ve always found the team to be very helpful and friendly. I last spoke to Ashwin and his customer service was great.

Ordered a SIM card from Lebara.co.uk which never arrived! Money was deducted from my account and customer service representatives lied that the SIM card has been dispatched and will arrive on so & so date. After 3-4 days of calling I was finally told there was a problem with the order and the SIM was infact never dispatched. Wasted a week waiting for a SIM card that doesn't exist. Editing my review as Lebara have very kindly sorted this issue out for me and organized a replacement SIM with preloaded credit as an apology. Thanks very much to John-Paul Patten (Operations director @ Lebara)

S. m. B.

I chat with Nitasha the customer adviser, she sorted out my new contact information etc, and arrange the sim to be send to me.she was very helpful and know her job very well. Thanks again for your wonderful service.all the best for your future.

C. L.

Thanks to Jeet for being so helpful and sorting out my problem with accessing the Lebara App.

M. B.

I found the initial set up a bit daunting - but the Lebara 'chat' system and staff were very helpful and sorted the issues out - so all resolved satisfactorily - good customer service. Had a separate discussion - on line chat to swap sim numbers - again very helpful staff,

T. C.

Friendly and helpful staff overall good service excellent deals

V. B.

Mehula, was very helpful over the phone. She went extra mile to help me out with my query and reaolved them to my expectations. Excellent work Mehula, keep the good work up.

l. p.

I was extremely fortunate to have Sangita helping me set up my phone. Although my brain stopped working, she was patient, polite and above all could clearly and simply guided me through the process! Sangita made two call-backs at the exact time she promised-she respected my time! Excellent service, I wish I could give more than five stars! Thank you

p. s.

Hi Sangita, Thanks for your patience, hearing out all my questions and providing valuable inputs. Now it is very helpful to plan my monthly expenses and usage on lebara SIMs.

A. K.

The customer service of lebara is very prompt. The person I spoke to was Sangeeta and she was very supportive ,helpful and showed patience. I really appreciate your customer service Lebara. Thank you so much ☺👍

J. D.

I spoke to jithandhar he just did not waste my time understood my situation so fast and solved my problem l recmand lebara to everyone its very good network thou they use Vodafone

G. P.

I am very happy with your services from Satish-your agent. He was exceptional. Thank you lebara, thank you Satish. GEORGIOS PAPALOPOULOS Dentist, Msc, carer.

t. c.

the customer service repersentative joycee was very helpful and sorted my query in double quick time as contact from when made from within the Chat communications method - thumbs up to Lebara and Joycee :)

U. C.

I highly recommend Lebara for small businesses that are starting out. I use Vodafone for my personal use but when you run on budgets as new small business you need to take the cheapest deals. Lebara (who use the Vodafone network) offer unlimited minutes, texts and 2GB data for just £5 per month. This deal cannot be beaten!

A. T.

I spoke to Christian and I think this is the best customer support someone can get where all the queries were resolved effectively & efficiently. I have spoken to customer care earlier as well but I am very impressed the way Christian handled my requests one by one. Great job mate!!

B. S.

I had recently run into an issue where my phone and cards were stolen from me. I reached out to Lebara as quickly as I could to cancel my SIM card and not only were they understanding, but they were kind and EXTREMELY heplful. I have never had such quick and easy service and I highly recommend this provider for anyone - especially if you're traveling from the States. Nitisha was very professional in making sure I was the owner of the SIM card and was able to rectify the situation in a matter of seconds. Thank you Lebara, Nitisha, and everyone else at this company!!!!

S. d. R.

Chatted with the staff to request a replacement SIM since I have lost my phone and all, the girl on their end was the most patient, understanding, even a bit funny at times, made me smile, rather than those usual "call your network" experiences when it feels like you're talking to robots. This girl deserves an "Employee of the month" award, because I'm sure I'm not the only one who had such a great experience with her. Priyoshmita is her name. If it would've been possible, I would've sent her a coffee or whatever. So good. Hire more people like her.

S. K.

Switched to Lebara given their excellent EU and India roaming plan. Rahul Simon from customer service helped me to port my existing number and further advised to effectively use Lebara plan. I must say overall experience has been very smooth and given they use Vodafone infra, I am expecting the same network quality going forward.

D. B.

Brillant service, sim came next day even to n.ireland, BT mobile sim after 6 days has still not arrived so giving lebara a go as tariff is more competitive than BT and only 30 days contract and £10 bonus for porting number over! Kristin the lebara rep was super helpful too and only had to wait a few seconds on chat to connect.

a. m.

I am really happy with the phone and deal I got from the customer service. Especially thanks to the customer carer Rama for giving me quick response and delivery. Thank you

S. S.

Pinky was extremely lovely and helpful resolved my enquiry in seconds. Excellent customer service I really recommend lebara to everyone great deals and reliable network 👏 👍

M. P.

Pinky was the customer service agent who helped me port my old number to Lebara. She was friendly, spoke very clearly and let me know exactly what was happening next and why. Pinky was very helpful and the port was a breeze. Great service!!

D. H.

Initially I was having difficulty with adding the bundle of my choice. It wouldn't let me get the 6 gig and ultd texts and calls option unless I linked a debit card or PayPal account. I called and was connected to a very unhelpful employee who didn't have the patience or time to see my call and request through to the finish. His name was Ashwin. I then called again and finally a really good guy called Absil facilitated my purchase and increased the data to 8gb. It is well worth the time and effort to call the representatives directly and as a network and a provider ok can't fault them or say anything negative. If you do also encounter a unhelpful member of staff like Ashwin. Don't get upset or lose faith. They are generally polite and professional for the most part. Thank you Lebara

R. V.

Great customer service, very helpful staff and the call didn't even take that long. I was very impressed and pleasantly surprised by everything. I totally recommend and let's not forget the value for money that they provide.

l. f.

I needed to get my Stac sorted but apparently if you get sim only you can not get Lebara to sort it, they can only do a stac if you take out a contract with them. This was explained to me by Nisha a patient lady, so I had to go and change my stac code to a pac code. I was asked a few security Questions then Nisha sorted it for me, I did this on Saturday afternoon she said it will transfer on Tuesday I was very pleased with the customer care. I was guided through the process very patiently, thank you. I had to contact Lebara again today I lost my phone as my porting was going through, I spoke to Iqbal, I gave him my details then waited 25 mins with no reply I messaged him a few times and got no reply not happy. I had to start again this time got through to Nitisha she was superb sorted my problems for me, Nitisha was very courteous and helpful she deserves a pay rise, and if possible can Lebara second her to Virgin Media to show them how customer care should be done. So thank you for sorting my self made problems you are ace. Lawrence Fallows 10/03/1953

K. A.

Excellent customer service, prompt, courteous, waiting.Resolved my issues to my satisfaction within 2minutes, operative was very knowledgeable and empathetic.Recomend Lebara.

A. S.

Brilliant customer service!! Wish I could give them 10 stars.. Big thanks to Satish for sorting out my latest query.

I. B.

I recently had an issue with my phone plan not automatically renewing when it should have. I phoned customer care and it was sorted within minutes. Thank you Simon for all your help.

B. M.

Great and quick service good customer deal .. the guy was excellent his name is Rahual Simon..

A. G.

SIMON was very helpful on the call. Exceptional customer service from lebara.

R. R.

Really great the best customer service I ever met Thanks for help help and support 👌🏻🥳

K. N.

I have received a good customer service today. The staff name is Sangeetha.

s. j.

The customer services are doing really good they sorted out my queries. I would strongly recommend this network

P. C.

I had a issue with activating my plan and I spoke in chat with Hrishikesh which was very helpful and quick! Thank you

M. H.

E. A.

On calling customer service.....vishwajit was very helpful and helped me a lot.

S. A. (. H.

R. V.

J. C.

Straight forward simple to use network. Basic but easy to deal with and understand.

l. p.

A. A.

good service from customer representative!

S. N.

My SIM plan was coming to an end. Sangita was very helpful and explained clearly what I had to do.

N. H.

Today I have spoken to Jeet. Excellent customer service and I would like to thank him. Kind Regards.

A. K.

Excellent service by Jeet .was very polite and answered all queries patiently.very knowledgeable

G. H.

A really great network offering 4G coverage on Vodafone UK. Great value Sim Only plans that auto-renew easily on one's chosen card, so all the benefits of a contract without being tied down to one. Easy to use online account. An added bonus is some international minutes should you need to call friends abroad the old-fashioned way (I.e. not on VOIP). Would be nice to see Volte and wifi calling services added some day soon.

R. P.

RAHUL SIMON was very kind and helpful because of him i got to know that buying the plan online gives us more data.

O. O.

Ms mepula has been extremely help when Calle to request I new replacement SIM card, it normally take 3 working but made it in 24h to reduce my stress and anxiety at no cost.she is been very helpful and really made happy

N. B.

The Agent I dealt with was polite and helpful. More importantly she was empowered to deal with my problem without having to refer to anyone else so the process was quick.

H. S.

Changed to Lebara from another company where Mobile/internet reception was very poor,calls dropping most of times.Excellent Mobile and internet signal from lebara and very happy with Lebara service.Highly recommend for those using UK and international numbers.

J. K.

I have read previous comments about this advisor Ain, I myself have had my experience with her and can agree she is an excellent and a credit to lebara. Just on my experience with her I would recommend lebara to anyone who is looking for top service and excellent advisor and security.

P. B.

I needed to port my old number from O2. Got super service from Nitisha, who also refunded a credit I had to make to get calls, since the account balance was not credited when I got my SIM

M. R. I.

Excellent service received from Lebara customer service Female's team so polite. Male's team is very rude. Thanks to Lebara Female teams.

S. V. M.

It was a great experience I had with the representative Sangeetha , she helped me really and it's highly appreciable. Job well done.

C. M.

Excellent customer service. The agent answered all my questions clearly and quickly - no hanging around like you get with other companies online chats. She was excellent!

M. O. (.

Simon was very helpful and prompt in his service this afternoon, helping to attain a new PAC code. I would recommend this network for calls and texts, very easy to manage and great deals.

T. K.

Talked to an agent Iqbal on chat who was ready to listen and help so quickly … I am amazed and would certainly use Lebara if the customer service is that great. Would definitely recommend to family and friends.

L. A.

The man who help me hand great costumer service skill's maybe even the best i've ever dealt with called me back 3 times to check and make sure i got what i needed...

j. j.

Have recently joined so far v happy servixe esp with able call customer service who helpful esp re refund rhja

T. I.

Thank you for your service, today I was really happy when I called and got what I wanted. Within 5 mins, you guys are the best and Ive been using Lebara for about 4 years and it's been an amazing time! Thank you again ❤️

N. H.

I had two service enquiries on joining Lebara mobile. The man I spoke to was patient and put me right on selecting my sim only plan, which is available on line only! Also took details to transfer my old number in a couple of days.

Today I had to activate my new Lebara sim card and I have been helped by a lady called Nitisha. She was friendly and has activated my sim card immediately. Also has organised the transfer of my old number to Lebara. I am very pleased.

G. C.

Very good customer service on all counts...so glad l changed to this company..amazing and very competitive prices..

A. C.

Wonderful service so pleased l changed to this company...so eay to change from previous provider...and really great prices for rolling contract

H. Y.

Iqbal did some spectacular work today. He explained everything clearly and was helpful with some other concerns I had as well. Nothing was too much for Iqbal! Excellent work Iqbal, keep it up!

I. B.

Cannot fault, Lebara. Great package and price. And the only network that has good coverage where I live (more a reflection of Vodafone than Lebara).

M. M.

Customer service very helpful + polite and dealt + sorted out my problem with.in lessthan 5 minutes 100 % satisfaction

s. h.

Issue with unable to buy plan via sms. Rep was able to sort it very quickly. Very happy with result

A. B.

customer service advisor was very helpful miss sangeeta I was having difficulty porting my old number she done good job by helping me porting my old number to lebara

V. K. T.

it was great experience with Lebara into uk as well as in INDIA. But few network problem in UK so if they resolve this then it will help further. But customer service is too good.

A. J.

Great service by Lebara. Raised an issue and an executive named Rahul Simon cleared it within no time. Happy to be a customer of Lebara

P. B.

Great call plan prices. Easy online purchase, and very helpful customer service staff who ported my old number very efficiently. Nice people 👍

O. C.

Mehula is a.brilliant Customer Service and Engagement professional, I am extremy impressed with the quality of the valuable support that she provided for me quickly and efficiently. I would congratulate her if I was her supervisor.

Y. V.

Although the first adviser I talked to didn’t attend to my request, I called again and my request was swiftly attended to. Thank You Lebara...you remain the best for me

S. B.

The promo code did not work so I called customer service. The guy was very helpful and processed a quick refund.

a. h.

just transferred from 02 to Lebara and so far pleased with the service. Wouldhave given 5 , stars but took slightly longer than O2 to answer call and call clarity was slightly down but not enough to bother me.

s. j.

The customer services are doing really good they sorted out my queries. I would strongly recommend this network

N. P.

Lebara has great coverage and cheap call rates!! It was so easy to order sim online and manage my account. They always offer good discounts online. I reccomend it to all my friends.

J. S. D.

Reception could be better in some areas. Their web page could also be a bit better / more intuitive. Good customer service. Overall I'm happy with their service.

S. N.

My SIM plan was coming to an end. Sangita was very helpful and explained clearly what I had to do.

c. e.

It was nice talking with Sangi Ta, she was able to resolve my concern, well done and keep up the standard Chima

O. K.

Lovely customer service during a challenging time (covid19). Friendly, polite, and informative. Thank you :)

S. K.

Fantastic service, answered all my questions, great price, friendly service, good connection, what more could you ask for.

A. J.

Mehula the customer service provider was very helpful, friendly, professionalism and efficient. She helped me with my query very quickly and efficiently. Thank you for the great service.

S. B.

I am a new user two members of staff have helped me today... the first guy took me through some settings, sent me a text with the details and now my mobile data is up and running second chapo helped Me Understand why l was getting an odd looking notification ...great service.

R. S.

I`m using Lebara more than 5 years and don`t have any problems. Sometimes I should be receive some benefits as a very loyal customer like it is in other network company. Thank you.

Z. H.

Rashali is an amazing person very king and humble helped me out a lot salute to her .

P. C.

I had a issue with activating my plan and I spoke in chat with Hrishikesh which was very helpful and quick! Thank you

L. R.

I was having issues with my mobile data and after a call with Ian (a lady and I think this was her name) she called me back as she said she would and fixed the issue.

K. W.

I only had to wait 3 minutes to get in touch with someone via the live chat and they had sorted my issue after another 2 minutes :)

B. R.

Excellent advisor Rahul very helpful and efficient and explained how many ports can be done. Very welcoming to the lebara family. Thank you sir.

M. C.

RISHIKESH was very helpful in solving my query in very less time. He is very professional and helpful.

C. B.

Great customer service, called to port my old number across from other network. Smooth process and lady call operator was very helpful and courteous.

A. H.

Good customer service given to help me keep my old number but have only had my new SIM for one day so can only give feedback for this.

M. T.

Competence, politeness, manners, ability to listen and solve the problem! What else would you expect from a Lebar's team? Best example for other mobile networks!

R. S.

I found the whole process simple and easy. The operator was most helpful and very efficient. I may add that this was the easiest transfer ever. Highly recommended.

T. I.

Surprisingly excellent! Great reception, great customer service, great app and great value for money.

A. M.

All my friends are Lebara-connected. What do you expect from your ISP? Easy to topup, not outrageous rates when you need to call Nederlands, Malta, Ukraine, Thailand, Greece, Nigeria from the UK so get a fair OK from me. Just wish there was an easier way to get a conversation with a real person, but that adds to their - and your - costs. So, crunch the biscuit as it comes.

T. N.

Excellent service. Agent could not have been more helpful. 5 Gold Stars .

P. L.

Nitisha answered my question without any problems. It s a pity my emails were not answered as efficiently. I will activate my plan at a suitable moment when my most important contacts are not inconvenienced. . Please thank Nitisha again for me.

B. M.

Great and quick service good customer deal .. the guy was excellent his name is Rahual Simon..

Н. А.

Anwar Shikarwar I wanted to thank the company and Сustomer Service Advisor Anwar Shikarwar personally for the prompt resolution of my refund problem. Kind regards, Natalia

L. M. G.

Great service received from Pinky, very friendly and helpful. Happy with the customer service received from her.*****

R. P.

Nitisha is a very proffessional and very helpful agent I have come across.Thanks for all her help today with my query.I wish her goodluck for the future

S. S.

Excellent service in live chat Lebara. Very prompt; low waiting time and solved my concern easily. Friendly service by Nitisha. Thank you

A. U.

I had a wonderful and very helpful experience with the customer service advisor i spoke with today. She did a great job.

S. S.

Hi, I had used Lebara sim in london and Scotland , Inverness , i had family of four, and we all use extensively cell phone everyday for business and family communication Lebara has very cheap caling rates to India and other part of Asia. . So I had bought 4 sim. It was great experience to use, with in uk Lebara to Lebara was free and when we use international call, i.e. India and other countries in Asia wash quiet cheap, only the thing I must mention, don't use Internet , that might cost you a lot. Any way in Uk everywhere you have free Wifi, so you don't need Internet data to activet. We never faced any difficulty to network conection, it was very clear voice, even in Scotland high on mountains, and in the train .before traveling I realy had to work hard to find out which company sim to choos, also I read reviews , there were many negative reviews of Lebara , but I still choosed Lebara , bec twice I had used in swisserland and it was my good expernce that time also this time I had very good expernce , strongly recommending to Indians , and Pakistanis and Bangladeshi and afaghnis and other Asians .

good support via email (don't waste your time with the Live Chat) and top-notch value

S. L. Y.

First call resolution received from Rahul Simon who was very helpful while addressing my issue

S. S.

Had a conversation with Rama...he was very polite, patient and helpful in resolving my issues....got a valuable customer service...keep it up...God bless you...All the best 😊👍

S. N.

Excellent customer service by Aditya Jamkhandi. Very good knowledge. I highly recommend Lebara for the good network signal, very good bundles & very easy to use app.

M. P.

Short(ish) queue to get onto Live Chat -- but efficient and friendly when I got through. Resolved my issue quickly. Thank you.

A. N.

Pinky @ customer services was very helpful. She was understanding, patient and very pleasant. She is an asset to Lebara

A. W.

Excellent customer service. Today I spoke to Mr.Ashwin.I find hime very efficient in customer service .He understand issue quickly and resolved problem immediately.Thanks Ashwin for help

S. K. V.

Value for money , with AIO plans starting from 10GBP I get calling free to India , USA and Singapore and lot other . Free calls to non Lebara networks and 1 GB data .... Coverage is perfect so is the speed of internet . What more to expect ... I suggest all my friends to buy Lebara

B. M.

I received my free SIM in only a few days This is a great service for making international call. It is so cheap I love it.

J. H.

very happy with the service I received with my payment problems. Sometimes all customers need with a problem is someone to talk to.

J. R.

Quick & helpful customer service, however I shouldn’t have had to use it at all if the rules on auto-renewal were made clearer!

L. F.

Using in Australia for last year or so, half decent and haven't had any major issues. Good value for money on vodaphones network

L. L.

Just switched provider to Labara, , SIM card arrived next day, contacted adviser online to transfer old number which was dealt with efficiently,

N. H.

Today I have spoken to Jeet. Excellent customer service and I would like to thank him. …

R. R. U.

I switched from Vodafone UK to Lebara UK using Uswitch and I got a better contract for a third of the price. Once I placed my order the new sim arrived the following day. I called Lebara from the new sim and gave them my PAC number and less than 24 hours later my old number had been transferred and worked correctly on the new sim. The person I spoke to at Lebara UK was really friendly and helpful. Also, the Lebara UK website is so much better than the Vodafone UK. It is clean, crisp and clearly shows all my call, data usage and payment options. So far the network service has be brilliant. Calls seem clearer and so far I have had coverage wherever I have been. Highly recommended.

R. P.

I would give you 5 stars, however I am loosing reception in Droitwich Spa while commute to work and also on Hampton Lovett Estate very bad signal.

V. F.

Very smooth old phone number transfer to new SIM. Fast, polite and helpful customer service!

J. b.

i´m working in denmark so i need a cheap provider to call home to the UK lebara are by far the best its costs less then a penny a minute to call home to a land line . very happy indeed

l. b.

Highly appreciated customer service from Pinky(customer service executive), solved my issue so quickly😘

M. P.

Ludiya on the support team was fantastic, she helped me fix an issue with my data in a few minutes!

L. P.

Hi. Just to say that the service I received this morning by one of your team, was to a very high standard & thanks to the lady who I dealt with on the phone.

P. G.

Nitisha, was extreamly helpfull and kind during the issues I had initially with the service. Thanks to her I decided to stay with Lebera :) Kind Regards, Anna

P. T.

Very impressive service indeed. (Best prices for mobile phone services in the UK, but that goes without saying!)

L. E.

Very friendly and understanding customer care. Exceptionally good value for money. Certainly would recommend lebara mobile to my family and friends@

A. P.

Great Service, just in 5 minutes all cleared ,up and running ! Used them abroad in DK, DE and FR everything works fine , Recommended !

P. M.

Helpful and knowledgeable agent on on-line chat

M. C.

Awesome mobile cover! I just loved it! The mobile cover is looking fabulous and is perfect for my Redmi Note 5 Pro. If you also need mobile cover, try this company’s back cover at once.

Z. Á.

I have been just speaking with an agent called Nitisha. Absolutely amazing job, quick and kind customer service. Made my day! :)

L. E.

I called the staff through their number, the guy was very kind and patience and solve quite easily my problem. I call during time line 9am-6pm. At the moment I have no problem with them

M. A.

Just ended a chat with Nitisha who was very kind and helpful. It happened to me to have terrible experiences by phone with customer service, not this time.

Brilliant service.Had a issue with my Lebara number.Had a chat with C.S RAHUL Simon.Rahul was brilliant all the way & helped me to sort the issue instantly.Great Support & best of luck to Rahul.

S. k.

I really like Lebara network . Affordable top-up .Me and my family using Lebara for very long time ago.today I had little bit problem I emailed them and they helped me straight way Thanks Lebara and Customer service

P. B.

All my queries regarding a new SIM where dealt with very efficiently over the telephone by Een. Many thanks to her.

K. N.

I have received a good customer service today. The staff name is Sangeetha.

B. W.

Bit slow to initially get through to the Chat system, but the agent was helpful, answered all questions and had good knowledge.

L. O.

Sangita is a good 👍 and excellent worker 👏 .She is friendly in communicating with her customers.

R. R.

Really great the best customer service I ever met Thanks for help help and support 👌🏻🥳

P. I.

Great customer service although I had to wait a while my issue was resolved quickly thanks to Niitisha.

I. E.

I needed to resolve an issue in my account settings and customer services were very prompt and helpful.

D. R.

Best Customer Service, Nitisha from Customer Service was very helpful, she quickly resolved my problem with login to MyLebara . Thanks once again 👍

M. P.

I have had some issues with Lebara in the past but have just received excellent help from their online support. Thanks Rohan

A. H.

I recently made use of a pre-paid SIM while on a business trip to the UK and had no problem(s) either with the initial activation or numerous top-ups. Maybe I was lucky?

A. G.

SIMON was very helpful on the call. Exceptional customer service from lebara.

E. E.

helpful service, hope to receive a new SIM, the one i just got doesn't connect to the network.

S. Q.

Brilliant service from Arnav of Lebera. He understood my problem straightaway and resolved it to my full satisfaction. Thanks once again to Arnav.

E. G.

Called support as I could not get internet data abroad the lady was very helpful and resolved it immediately. Thanks

F. R. I.

Although at first there was a little bit of a wait. Once I got a hold of someone, it was very quick and easy. The answers were very helpful.

R. K.

Thank you, Simon, for your swift and professional service! The issues were resolved according.

R. A.

Thanks for the a service you always provide me its excellent as mostly always Mr aditya who help me hes great man thank to him and all. Lebara workers and lebara managent good day Al Jamel 🙌

A. K.

Excellent service by Jeet .was very polite and answered all queries patiently.very knowledgeable

L. R.

Spoke to Simon on the phone about account debacles, was sorted in 10 minutes. Shout out to Simon for being ever so patient!

P. Z.

very helpful and patience advisor, I had a good experience of using their live chat service :)

J. P.

Priyoshmita was my Customer Services agent, very helpful, efficient and knowledgeable my issues and transfer was dealt with very quickly

A. K.

A very efficient service , and helpful . I needed a temporary phone , and their sim with data was perfect

J. S. S.

Simon was really helpful! Brilliant customer service and very polite.

E. C.

Thank you for your help today, I really appreciate, you did a great job. Keep it up...

L. S.

They where very fast and professional and helped me to solve my sim card problem.

J. C.

Straight forward simple to use network. Basic but easy to deal with and understand.

A. S.

Amazing network.. never had any issues... customer service is excellent.. I’d fully recommend it.

a. a.

Hi Mr pranav and aditya from customer services gave me a great service to resolve my problems Really appreciate and I recommend Lebara to my friends and family

S. V. S.

Very good customer call center and fast sim replacement (2-3 days). And of course a very good price for flexi packages.

T. S.

Been using Lebara for more than 12 months and apart from some early teething problems I find the service good and very reasonably priced when you compare other providers, customer service a little slow to answer when you do require to speak to a human, normally you can do everything on line without an issue.

P. M.

I had a very good experience with them, easy to top-up, very good rates for international calls (to Romania).

M. W.

Super fast customer service. reliable and affordable internet network. Value for money. Keep it up Lebera.

D. N.

Sash, a good hearted lady on a Sunday morning 16/05/21, helped me the problem with data. Thanks

C. M.

Call for help went well. Customer service was professional and swift to my call enquiry. Keep on keeping on the prompt and swift services.

s. D.

Thanks a lot Jafar for resolving my lebara internet issue..I was struggling since last week with this issue. You did the right steps and resolved it. Thanks