Reviews of HM Passport Office. (Other) in Newport (Gwent).
HM Passport Office
Nexus House, Mission Court, Newport NP20 2DW, United Kingdom
Description
Information of HM Passport Office, Other in Newport (Gwent)
On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.
This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.
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Reviews of HM Passport Office
5. m.I came today for my fast track appointment. Fantastic staff, they were friendly and professional, everything went smooth, great experience.
Now for the down point. The parking was a joke. If a policeman/warden came around here, they would be a millionaire by the end of the day from the amount of cars parked on double yellows. There was even one in the middle of the road. There was a car park, but it was for staff only, with warning signs to anyone else, and there were like two cars in the passport office's spaces.
Why not reserve a couple for customers? You could then fine people, who are not customers, for parking there, and make some extra quids towards your coffee stations and staff christmas do. I was 50p 20p-ing it while I was inside, hoping I don't get fined. Not that I'm admitting to parking on double yellows.
This was probably the one time in my life that I visit the passport office, as I'm sure it is the case for many more people who come here for the fast track service, what an awful experience it would be if we got a fine. The passport office is not exactly the sort of place you'd think to go and park on a daily basis. Would it really hurt to reserve a space or two for customers who have driven a fair distance?
I suspect the cars on the double yellows belong to people who work around the area. If that is the case, a staff only multistory would help, then that would free up spaces in front of the buildings for customers of businesses around the area. It worked well for some businesses in Bristol.
E. D. L. C.I’ve only the best things to say about the staff at Newport Passport Office.
After not receiving my sons passport and it getting close to his flight date I took the chance and just turned up.
From as soon as I approached the doors the security guards were so kind and really helpful, while we were waiting they even came out with water for everyone.
The lady on the door that took our details was amazing as well, so grateful to her. We turned up at midday and with some more assistance from the amazing security guards and the man who actually handed over we went away at 4.30 with my sons passport in hand.
I have one really happy son and I am relieved for sure.
Newport passport office, your staff are the best, you are very blessed to have them. Thank you so much 😊
c. H.Had write to say what fantastic service I received last week at Newport. All the staff were so friendly and helpful.
I discovered my passport was not valid being over ten years old despite not expiring until next April.
I arrived at 7.30 am the day of my flight, at 1.20 pm in Bristol and left with my new passport at 11 am!.
I am disabled and on oxygen so if I had missed the flight I would have lost my holiday as it takes weeks to sort all the medical approval needed, my children and my adult daughter were all the airport waiting for me and the relief when I got to join them was overwhelming.
Thank you so much for all your help Newport passport office!
C. B. M.I have no words to describe how lovely, friendly and efficient the staff at this office are.
I travelled 106 miles to try and sort out my daughter's passport as we have a trip tomorrow. And they managed to sort it out, now I'm just waiting for them to call me to collect the passport! All staff are helpful, smiling, offering water in bottles for those waiting outside. Something that really impressed me! I am very grateful and nothing can pay the smile of happiness of my daughter! Let's travel ! 🙏🏽❤️🥰 thank you and God bless you all !
T. H.Great staff & service. We got caught out by new EU rule on issue date on passport and were turned away at the airport. We drove to Newport office and explained situation to security guard on the door as it was a Sunday and office was closed. He was so nice and told us to come back 8am, and ask for him. We did this and got a premium appointment practically straight away. Paperwork was done and we collected our passports 4 hours later and flew out to meet our daughter and her boyfriend who had had to go without us. Amazing service.
A. W.Many thanks to all your very friendly, helpful and efficient staff! I discovered my passport would be just out of date next next week when we go on holiday. There were no appointments on your on-line service until after we were due to get back from holiday! So great anxiety and gloom. But I drove 75 miles to Newport on the off chance to be a 'walk-in' and had a new passport in my hand 24 hours later. Brilliant and many thanks!
D. G.Having left it far too late to renew my passport I tried to get an Online Premium Appointment. The closest passport centre with an appointment was Newport, over 150 miles from where I live in Surrey.
It was incredibly busy but the whole process was very efficient and the staff were lovely. I was in and out in ten minutes with my new passport in my hand.
K. M.I cannot thank Wendy enough. She was absolutely amazing yesterday. I was booked to go on a family holiday on Sunday. When we were checking in at the airport it came to light my passport had ran out. I know crazy mistake but it happens. I had my sons medication in my bag, I didn’t go and neither did my bag. 2 days later I am flying to meet my family. 2 days later I am on my way to be there with my family thanks to the help of Wendy. Forever thankful. Wendy you are a angel 😇 miracles do happen 💫 Newport passport office…
M. R.Although first time visiting Newport, Parked in Asda's car park and grabbed some food at the cafe there. The staff at HM Passport Office were attentive and helpful. I did not catch the Passport Officer's name yesterday,he was so polite,friendly and processed our applications very quickly. We were early ,it was raining, no where to wait. The only downside was, we were told to wait outside!
S. S.What a joy to visit a Government department that gets it so right. I was served by Leanne who was helpful, professional and a great problem solver. I wanted to change my name after a divorce to my maiden name, on my renewal of my passport. I needed my old marriage certificate which is taken away on a decree absolute, so didn't have it. It felt like an impossible situation as I was told I needed the original. I had all the other documentation!
Now, Leanne could have been difficult and insisted on a rescheduled appointment so as I could attempt to order another marriage certificate (what a task that would be!?).
I was using the fast track service so as my passport would be accepted on entry to Spain, after the new EU rule change.
I had 7 months left until expiry. The old rules stated that you must have at least 6 months on return from a trip which I would have qualified under this criteria.
The new rules only allow you travel, taking into consideration the terms of the ISSUE date and not VALID from date. This would mean my passport would have been seen as expired to them, but valid to us, so it was important that I renewed.
Leanne helped me. I filled out a legal deed document to tick the box on the change of name, that was countersigned by two witnesses. Fortunately, I had all other documents to prove I am using my maiden name. The renewal component was covered, anyway.
I couldn't have done this without her help. I am truly grateful to her. Thank you, Leanne!
On a practical issue, there are parking spaces adjacent, near Asda, in a residential area. No car parking at the office.
D. B.We had a Saturday appointment for 3pm, arrived 10 mins before and were done 15 minutes later. Welcoming staff, lovely premises, excellent service! The new passport should arrive in about 7 days. We parked in the Asda carpark just across the road from the passport office.
G. S.Great service from everyone at the passport office. Staff kindly listened to our sob story, let us in without an appointment first thing Saturday morning, and processed our application very promptly.
New passport delivered by 1pm.
I. h.I turned up yesterday from Bedford and was a bundle of nerves.
The staff and the way they organised the whole process was just perfect.
I can’t thank the passport office staff enough.
You have made a grown up man very pleased.
Thank you all again
T. G.I’ve came for my appointment today I’ve travelled from London I was greeted by welcoming security guards they were really nice sorry can’t remember your names if you reading this 😅 I was about 30 minutes earlier for my appointments I had to wait outside for 10 minutes then I was called in just be prepared to wait outside if you arriving any earlier than your appointment.
C. G.Very friendly and efficient staff.
We needed to renew our passports and change our names due to getting married and were concerned that we'd have to do them separately and might not get them back in time for our honeymoon. After speaking to the helpline (not very helpful) we were everywhere told the passport office "should" be able to do both at the same time. When we got there the clerk didn't bat an eyelid at doing the renewal and babe change simultaneously and we were done in about 10 minutes for both!
S. H.Having not heeded the warnings on issue date we found we needed to renew our passports. The only office available was a 450 mile round trip to Newport 10 days later. Unfortunately the appointments were filling up fast and we got one appointment Wednesday at 12.30 and a second at 9.00 next day. Nothing could be done online to get a dual appointment and we were told by the helpline we would have to make 2 trips or stay over or I could collect my wife's next with a letter of authority at the appointed times. Re booking would have taken us passed our holiday. So far so stressful.
Expecting a fraught atmosphere with irate customers having trying to sort online, I couldn't have been more wrong.
When you can actually get in front of real people they were very kind and understanding. It was immediately passed to the manager who made a call and was told, as the second passport was ready for next day if I waited 2 hours I could collect on the same afternoon. 15 mins later I got the second passport. So relieved and can't praise the staff enough.
K. Y.Waited 10 weeks for a name change from passport office, no fault of Newport passport office at all , due to fly out in a week, so we decided to bite the bullet and get a flight from Edinburgh to Wales without an appointment as the gov website and promised call backs are a joke also. The staff at Newport were absolutely brilliant , on our way home with the new passport and couldn't thank Newport enough. Waiting on an appointment anywhere in UK , find out where it is and go and retrieve it . Good luck.
J. S.Rammed with anxious people, be aware that you will have to wait outside in the rain for your appointment time to be called inside as a group. Staff, however, were all very friendly, polite, and efficient.
k. j.Absolutely brilliant
I sent my daughters passport renewal off on the 22nd July and received it on 29th July. The service was just the standard renewal, I didn't fast track it. Excellent service and so easy doing it all online.
A. O.Although receiving my passport has taken me 13 weeks and I have gone through so much stress, I decided to give five star to the Newport office. My application was made 1st week of March and took 13 weeks to receive however we all know that there had been a couple million applications In the first quarter of the year of 22. Therefore, I can’t really blame them but If something was to be Improved I would say getting back to people especially with more qualified staff would have been better. They should also priorities people who have urgent enquiries as mine was a medical problem for my 4 year old son. I am still giving five star though because I decided to rock up to the Newport office 24hours before my flight as I was aware It was printed a week before when I was Informed via a call and been booked an appointment for same day for collection. Trouble was that the journey was 3hours and close of business was In 4hours. I obviously could not make it that day and since it just been sitting there until I traveled a week later. I managed to pick it up in 10mins with no hassle, all staff are extremely polite and helpful people. Just want to thank them once again and want to ask people leaving reviews to stop complaining! I want to question whose who have not renewed their passports and left it so late, because of them my passport took 13 weeks but luckily I managed to make the doctors appointment on time.
B. P.Applied for mine and my childs passport on 16th of may had a few issues due to countersignatures finally got one that was approved and my daughters passports is due today brilliant service,
But issues with the countersignatures need to be improved as not everyone knows people that they are asking for
S. A.I renewed 4 passports 1 Adult and 3 children and all passports applications were sent to 4 different offices, Hamel Hampstead, Peterborough and Bootle having told it will be a long wait to receive all passports, but Amazingly I have received all 3 passports in 2weeks🥰🥰, but unfortunately Mission court , Newport haven’t even approved my son's passport and we’re on the 3rd week….
I’ve given 5stars to my top 3 passports office and 0 for Newport.
T. C.From the security guards to the office staff, everyone was really helpful towards me as I needed to renew my passport for urgent travel. Thank you to you all, I am really grateful for your understanding, help and efficiency !
K. P.We had an 11am fast track appointment today for my sons first passport, he's only three he was wary when we first walked in to all the security and became a little apprehensive however, the gentleman on the desk (wearing glasses, sorry i wouldn't know your name) taking the bags made him feel very at ease asking my son for a high five, he then strut his way through the body scanner 😅 thankyou, its the little things that count 🙂
M. A.Travelled to passport office yesterday, we didn't know Newport. There is no street name on the address. So it was very difficult to find on our sat nav. Eventually found it with 2 minutes to sparr
B. S.Babs Samé Ambassador - please note No 40 & 41 routes no longer travel via Lower Dock Street as residents/visitors weren't using services.
The Rest Café's directly opposite Passport Office, lovely river walk can be accessed across the road from East Dock Road down side of buildings if you have to wait.
Two cars had parking fines posted on their windscreens Friday 8.6.18, one on double yellow lines + parked on paving Note Newport Bus Services Numbers 40 and 41 drop you directly at the Newport Passport Office. Leaving Friars Walk bus station Stand 13 either 40 or 41 leave on the hour, every hour up to 6pm. No 41 arriving there at 5 -10 minutes past the hour or No 40 at 18 minutes past the hour (circular route)or you can visit Friars Walk shopping mall using the same bus service.
S. H.I went to the Newport passport office after having being turned away at the gate to my flight to Disneyland.
I turned up very upset and unsure if they would be able to do anything. The staff were compassionate and caring, even the security guards offered me some tissues (being the first of the day)
They allowed me to come back the next day to apply for a passport. This was done very quickly and I could see that they had gone out of there way to help me meet my family for our holiday together…..I flew out that evening and joined my family in Disneyland.
So THANK YOU! It meant the world to me and my family
A. L.We applied online and managed to book an appointment to pick up two weeks away which luckily gave us time. However those 2 weeks were still stressful wondering if all would be ok. When I got to the Newport office, I discovered queues outside but everyone was so helpful and kind, from people waiting to the staff coping so cheerfully under such pressure! I saw countless incidents of generosity, warmth and support, with everyone helping each other. The best of humanity in hugely stressful circumstances! Five stars go to the security man outside for the afternoon shift - his quips and jokes really took the heat out of things and helped people, some of whom had been there since early morning. Really hope everyone was successful - staff were doing their utmost to achieve that and I have huge respect for how they were managing the situation.
S. R.Drove a long time for a fast track passport application appointment. Needed passport for holiday within 2 weeks.
Free parking nearby at Asda or there are other carparks within a short walk.
I arrived at 10.10am but my appointment wasn't until 10.30am. Was told I needed to wait outside and stood under the canopy as it was chucking it down. Less than 5 mins later a security guard asked if anyone was here for 10.30 appointments and led me through to security checks. Got a ticket and sat in waiting rom. Again 5 mins passed and I was called. From start to finish I was done in 20 minutes and passports arrived 6 days later. Staff polite and understanding too.
M. S.I'm not sure what all the fuss is about but I had my passport renewed with change of name....all done and delivered in 8 days. Thank you for a swift and efficient service
T.Excellence is being delivered at the Newport passport office. They are making the process of obtaining a passport as good as it gets. Friendly and efficient. A credit to HMPO. Importantly a total asset to those trying to secure passports with the least amount of stress.
H. L.Fantastic service received today. Lady who dealt with my application was polite and helpful. Newport was very busy and a lot of stressed customers wanting Passports in a hurry.
P. H. J.Very efficient, friendly staff, all com0leted quickly, do not arrive more than 15 minutes early or they will send you away.
D. L.Fantastic staff dealing with a very stressful situation. Can't fault them at all. Very smooth service to pick up a new passport printed there from a Liverpool-based application. Many thanks!
A. V.Yes, getting an appointment is very difficult, although that is not directly their fault. On arrival there was a rather large que outside, but didn't last long as a few minutes before our appointment all the people for the next appointment time were called in. Then a few minutes to check in inside and more waiting inside. All employees were friendly and helpful and received a great service. 40mins and we were all done.
D. M.Travelled to Newport from Scotland with my son on a desperate mission to renew his passport .
Our appointment was late morning which we were grateful for but we thought we would try to see if we could bring it forward when we arrived .
The pleasant guy who greets the clients said he didn't think we could get in earlier but if were willing to come back every 15 minutes he would check for us.
Thankfully there was a gap in the appointments and my son got his passport before his allocated time which then allowed us to drive back north much sooner.
Really appreciated his help as he could easily have said to wait for our appointment which would have been understood.
Also the gentleman who then served my son went above and beyond what i would have expected so a massive thank you to all concerned.
T. B.Everything sorted easily. Staff friendly and helpful. Manager Yasmin who dealt with my issue at the start was great and helped sort out the problem. Great service.
T. I..
My appointment was 11.30. As instructed, I arrived 11.20, was allowed in, went through airport type security, was given a printed number and directed to a seat.
At 11.30 my number was called, I was identified, signed a paper, was handed my passport, signed that too, and at 11.34 went out of the building to meet a very surprised husband in the nearby Asda car park.
14 minutes in total in the building!
S. D.Amazing service, we opted for 1 week fast track service at this office, staff was very friendly and helpful. Submitted all docs on a monday and thursday morning before 9 am i had received the passport !!! Exceptional.
T. T.Sent passport through post off, renewal on Saturday 9th July 2022, just received it back 15th July 2022, fab service
H.Fantastic staff. Every single person working here was helpful, polite and friendly. Thank you
P. L.Breastfeeding friendly waiting room (side room also offered if I wanted). Asda car park over the road is free, and you get a free Ella's kitchen pouch with adult food purchased in the cafe. There is a car wash outside Asda too, you could leave your car here and have it washed while you sort your passport!
S. G.I have had the most amazing service from the team at Newport, thank you. I noticed my son's passport had expired on Sunday and we fly this coming Saturday (eek!) The fastest service now available for children is a 7-day fast track and with only 5 working days I went into meltdown! The staff at the Newport passport office were all extremely helpful, slotting me in for the earliest appointment at 8.30 on Monday, it then arrived at lunchtime on Wednesday - absolutely amazing service and super fast turnaround!
A. B.I attended the newport office this morning and all i can say is thankyou.from the moment i stepped into the building the service was impeccable. It stated the appointment was gonna take 30 mins i was in and out within 15 mins .polite and very courteous .i havebewn strwssing about weather i had all the correct documentation i had and felt very comfortable thankyou from the bottom of my heart
D. H.Fantastic service. All completed in eleven days. Outstanding work. Well done.
S. H.I found out I needed 6 months minimum on my passport ,only had 4 months so I contacted the above with only 1 week to go .the premium service they supply got me a new blue passport within 30 mins once I traveled there from bristol absolutely fabulous 👌 👏 👍 all staff who work there were extremely professional 😀 it's was a joy and it was cheaper than changing my holiday .
W. B.My daughter signed her passport twice and could not use that one and was going to Disney land within 4 Days I paid for the fast track service hoping to get it back in time my interview was 8.30 in the morning they were very helpful and told me they would try to get the passport to me as soon as possible. On the Thursday met office issue red warning for snow and ice for the next day so I was getting nervous but on the Thursday afternoon I had an email that the passport had been printed the passport office was closed on Friday because of snow the weekend passed and the passport turned up on the Monday. thanks to the staff who delt with me and daughter what a brilliant service my daughter can now go to Euro Disney with the school.
Thank you.
P. M.A stressful week made so much better by all the friendly, welcoming staff I came into contact with, at the Newport passport office. My fast track appointment was very straightforward and took no time at all. Fingers crossed it arrives in time for my trip to Japan next weekend!
J. P.No complaints. Passport was ready on time, everyone who served me was very chatty. Free parking at asda was a bonus.
T. K.Realised I'd lost my passport a week before travel but with the Easter hols only managed to get an appointment 5 days prior to going. I was interviewed by Kim and later her manager Lynn who were amazing and did everything in their power to ensure I could travel. They were friendly, compassionate but remained professional at all times.
With their help I am now off to Disneyland Paris with family; 43 students and parents from VSOD. I am so grateful and impressed by the fantastic service on received:)
a. H.We discovered that with only 5 days to go before we went on holiday our teenage sons passport was out of date ( I know). We managed to get the only appointment available and my wife was very upset as we were told that it would take a week to renew it. We thought one of us was going to have to stay behind with him until the passport came through and miss part of our holiday plus the added expense. When we got to the passport office we could not believe how reassuring and helpful all the staff were from the security/reception staff through to the two ladies who sorted a passport out for us for collection today..Monday. Thankyou so much all of you. Deb and Ade Herald
F. W.Fantastic service received on Saturday from all staff at the Newport office. Having arrived there in a total panic after doing the one thing I never thought I’d do (letting a passport expire!!)
The security staff were so friendly and welcoming as were Jenny and the manager who dealt with our blunder!! Cannot thank them enough. Customer service at its finest.
R. T.Brilliant service in only ten days. Excellent on line support for the photo. Really surprised to get mine back so quickly after all the doom and gloom in the media. Well done all staff at Newport.
j. r.We arrived a tad early on a Saturday early May, parked in a supermarket across the road, had a coffee. There is also parking in the road, but for only up to an hour. We went over within half an hour of our appointment time and was asked to come back 15 mins before appointment time, which we did. Although it's states on the website only one person can go in if you have more than one passport to do. My son and I were aloud into the booth together. Quick service, the appointment took approximately 10 minutes for the both passports. The lady told us as it was bank holiday weekend the passport would be back a week Tuesday. It arrived the following Friday ! I know you pay a bit extra then you would normally but for peace of mind to ensure you have it back in time for your pending travel it's worth it. Directions spot on.
D. P.A truly fantastic service, all the staff out-of-their-way helpful, courteous and efficient. For anyone else out there who needs a one day processed passport, don't panic, Newport will do all they can to help. A huge thank you to everyone at Newport passport office, especially Gary on the end of the phone, and the lovely gentleman on reception.
K. B.Really friendly helpful staff that got everything sorted in really fast times. Once I checked in I sat down for less than a minute before I was seen. Initial form check appointment took about 5 minutes. Turned up at the allocated collection time a little early and didn’t have to wait and my passport was ready for me. I probably spent 10 minutes in the building in total!
M. P.Recently booked a holiday abroad and last Thusday realised our daughter's passport had expired.
With less than a week to go (flying early am 24th July) I booked an appointment on Friday 19th in the vain hope it would be with us on the 23rd July
Believe it was Caroline that dealt with our application when I attended Newport office who tried to reassure me there was a possibility it would be ready but may take up to 7 days.
This morning (day before take off) it arrived.
Cannot thank the staff enough, especially Caroline who said all the right things
D. W.Had a tad bit of chaos today the staff were great in helping me ,especially one security guard (whom I forgot to get a name for) who helped me with me photos and saved me from having to rearrange another appointment,thanks to all especially to that man,God bless
D.Absolutely great service. Rang up to inquire about renewing my passport, all my questions were answered to the best knowledge and I was pointed towards the right direction of booking an appointment. 3 days later I had my appointment and no less than 30 minutes to which I walked in I was walking out with everything completed. Great service and politeness.
J. C.The whole team from security to manager is helpful, kind, efficient, caring. Can't speak highly enough of them. Thank you Newport.
D. G.Great service here for a fast track 24 hour service. Worried about parking, but be reassured, there's an ASDA opposite that has 3 hour parking free! So, as we were early, enjoyed a cuppa & browse before our appointment. Friendly staff & good security.
K. S.Fantastic turnaround for my renewal passport. Sent in on Monday afternoon(15/12) from Cornwall, and received new passport Friday morning (19/12). Exemplary service, pleasantly surprised after all the negative reports I had heard.
P. D.After finding my passport out of date the day before I was flying, a Sunday, I contacted the Newport office on the Monday. They gave me the first possible appointment the next day and the 4 hour service sorted out my renewed passport. They were polite and helpful. Be advised that the service does take 4 hours and that downloaded and home printed forms are not acceptable, you have to use the official printed form.In addition my home printed photos were also unacceptable as they have a very slight line across the print. They have a photo-me booth in the office, it took 2 goes to get that right too ( it's not their booth, it's photo-me's booth ) but again the attendant helped me get that right.It's 5 quid for the photos. So if you have an out of date passport ring them, you can't get an appointment on the same day, so like me it will disrupt your flying times.If checking in with BA which I was doing when I found out, they only let you check in 24hrs before take-off, so avoid late expensive shock and check that passport now.
Things to do in Newport while you are waiting: the art gallery which is in the library is very pleasant and has some very interesting work plus a fine collection of tea pots.Some parts of the city are quite grim and grubby but a new shopping centre is opening in November, if you like that sort of thing.
R. K.Professional and polite security staff. Assisted by a lovely member of staff who found my old passport number saving me another trip back down for my daughters passport. Paid for a 7 day passport.Went there on Wednesday evening and had passport and documents back Saturday. Very impressed with this great service!
Y. O.They do good job I'm happy for them
N. P.Super friendly and helpful staff. A great service if you need a new passport in a hurry then going and doing it in person is soooo much faster than post office. Used their 7 day fast-track service, went in on a Friday and new passport arrived by secure courier on following Monday!
K. C.Due to Brexit I had to renew my passport before travelling to Europe on 3 November. I made an appointment at passport office Newport for Monday 14 October. I was in and out within 15 minutes and my passport arrived by currier on the 16 October. Well worth the extra fee for peace of mind.
R. A.Cannot park in their car park even with disable badge as people behind were asked to move. Park in Asda opposite and walk over. Don't take too much stuff with you as your asked to empty all pockets and don't take anything sharp. In and out within 15 minutes very good staff.
D. L.There is no waiting area inside if you take someone else. You cannot attend more than 10 minutes before your appointment. You will be asked to wait outside or referred to the local Subway!! On the day I attended with my daughter and her baby (who the passport was for) we were 20 minutes early luckily it was dry and sunny last week. Bearing in mind not everyone knows where the office is exactly or if you can park close by. Didn't find the experience a good one. Apparently staff helpful when you get through.
A. B.Really friendly and helpful staff. The officer (Kim) sorting out my daughter's application was absolutely brilliant.
Parking limited but there is a big Asda car park over the road with 3 hours free parking
R. B.Opted for the one day service. As others have said, it will take the four hours stated. Was booked in for a 10am appointment. Strolled to the local shopping centre, with my laptop and made use of the free wi-fi in Boswells Cafe in the Kingsway Centre. Did some work, had lunch and then went back to collect my passport at 2.30pm. The transport/greasy spoon cafe opposite the passport office is missing a trick, by not having wi-fi, they'd make a bomb, with all those people waiting for passports. As they were processing 441 passports on the day I visited, there's no way they can provide waiting space for all those people attending.
I was glad to see I wasn't the only incompetent fool who had not sorted their passport in time!
L. H.Extremely helpful staff, so grateful for their kindness and support.
s. D.Went to Newport 10th as sons passport expired and due go Lapland in 6 days. Recievedbpassport on 13th. Lovely courier phoned me to say had it as knew I Was stressing over not having passport As delivered old one day before 🌟🌟
C. J.Absolutely amazing service! Once i got through the push this and that and spoke to a real person they went out of their way to help me. Regular call backs to keep me updated. And the examiner actually went to the post room to look for a document i had sent in as i messed up the first one. Spot on service, must be the best government department I have ever dealt with a government department
A. C.After reading some recent reviews I was slightly sceptical about the customer service. But I must say from the moment I stepped in the building I had nothing but a positive experience.
People are correct, there is no seating in the reception area so I would advise getting to your appointment with no more than 15mins to spare. I walked in 10mins before and walked straight through no problems.
L. G.Staff were friendly and helpful I had to go by taxi there and back as its out of town I don't have my own transport website states that it's 7 min walk from the train station I was told that its 25 walk so thats a bit misleading
J. C.Straightforward, easy to book and pay online. Nearest parking is 3 hours across the road at asda.
Staff were friendly enough and very efficient. I was in the building for less than twenty minutes for each visit (form check and passport collection)
Went to rspb wetlands in Nash during the break. Highly recommend!
S. W.Went for my passport interview, the staff were super helpful and professional but not intimidating or condescending. Easy to find and there is a huge Asda opposite of you need parking (go for a coffee there dude, it's good manners..).
A. B.Cannot thank the team at Newport Passport Office enough, you went beyond what we could have asked for in helping us get our little one her first passport as quickly as possible. Many thanks from Clara and mum and dad!
C. P.Absolutely superb service especially huge thanks to Mo and Ryan Davies for their amazing service and helping us get out of a very difficult situation with our 11 year old. Thank you from the bottom of our hearts. These people are there to help you not make your life difficult.Fab, Fab, Fab Life savers and outstanding service.
F. T.Great service. Very professional informative staff
A. T.I’ve never given a review on Google before but after my experience today I can only give Newport passport office 10 out of 10 for their service.
Nicola really helped us through the process and made what could’ve been a very stressful appointment very very straightforward and a pleasure.
N. K.We were 30mins late for my son’s appointment due to an accident on the A40. The staff were very friendly and welcomed us with “Eid Mubarak” and accepted my son’s documents. Thank you very much to the team.
H. J.Amazing! I walk in at 8.25am (security: 'Dont cross the line, ok? 'What line?'' 'That one on the floor.' 'That one?' 'Yes. Don't cross it.'). I receive my appointment at exactly the allotted time (8.30am). And I walk out at 8.33am. Superb service (though a bit tricky to park nearby).
C. B.What an amazing service. Staff were pleasant and helpful. .. just take a good book for the 4 hour wait. It's not far to a local shopping centre (about 10 minutes on foot). My long awaited trip to see my friend was saved...Thank you
P. R.5 star service when I most needed it. If you are here on a 4 hour collection, there is an Asda store and free car park just opposite. If it's a nice day, you can take a 10 minute drive to Nash and visit the RSPB Newport Wetlands centre - free parking and entrance, a nice cafe and shop to browse which is a welcome change from stomping around a boring shopping centre 😊
P. D.Excellent service 2 passports renewed only took 4 weeks
A. G.Brilliant experience. Every member of staff helpful, friendly and efficient. Wonderful chap on reception to keep the spirits up while you queue. In and out in less than 15 minutes.
B. M.Great service. But expensive but very efficiently done.
A. P. J.Can I just say a huge thankyou for the quick response to my daughters passport renewal. We needed it very soon and you all delivered. Thankyou so much and keep up the good work
S. T.I was first in at 8 in the morning and out in less then 5 min ... passport was ready 4 hours later. . I parked at the back of asda which is free all day if you can find a space, but at that time in the morning there was loads ...
S. W.went on Friday the 6th of August staff was very friendly and welcoming even seen me an hour before my appointment time
J. K.Amazing in and out with new passport within 15 minutes
Expensive but worth every penny
R. W.Visited twice in 7 days and was dealt with promptly and on time on both occasions. The old chap on security is a bit of a jobsworth and don't get caught using your phone inside because for some strange reason they're not allowed
T. O.Possibly the best, most professional, efficient and courteous service I've ever had, anywhere! Brilliant and unexpected! The gentleman on the entry desk is a star! A model for any customer-facing business.
D. L.Great service. Polite, amenable, professional staff. Got my passport in just over 48 hours. Delivered on a Saturday.
c. s.Craig and the team are very kind and helpful . They got me a passport so quickly in time for my flight to my best friends wedding and I thank them so much for their help.
S. P.I was so impressed with the over the phone service !wonderfully helpful lady didn't make you feel a dope for not realising passport had run out ,booked an appointment quickly no fuss Thank you very much whoever you are x
Really hope the picking up will go as smoothly
M. T.We arrived expecting a shrug and can't do it attitude, how wrong could we have been. They showed concern, professionalism, and couldn't have been more helpful. Not all government departments are faceless bureaucrats!
S. C.New location better then old passport office.
Staff's are very professional. Really good and friendly. I live in bath and always use Newport passport office. Thank you to all the staff.
E. W.I called to enquire if I could apply online to renew our passports and was informed that I could do so and scan current photographs with the application. Extremely helpful and courteous officer.
C. P.Super friendly staff. Wish all government institutions were as well run. Thank you for making my passport renewal such a quick, if rather expensive, one.
R.Very strict management of people to get in but once in the que was fast to collect a passport and staff very helpful. I'd paid £50 to collect that day but was very surprised no one asked to see my iD!
S. L.Well worth the fast track ! Paying the extra
All staff friendly , and worked very quickly through paper work !
Very efficient.
Thank you for such a smooth appointment .
N.Thank you so much to an amazing team. Flying tomorrow I realised very late in the day that my passport had expired last month. Exceptional service. I can’t thank the team enough. 🙏🏽
V. T.Really impressed with the whole service, very efficient but friendly courteous staff on site and I am very impressed how quickly the sorted our express passport.
S. U.The service was excellent and the staff were so helpful and friendly. They genuinely wanted to help us and really helped to rescue our family holiday which could have been a disaster! Thank you so much.
O. P.Very efficient and professional service. Exactly 2 weeks from the application date to issue my passport.
I. T.Outstanding service, professional and friendly 👏
J.Very efficient good service
s.Super friendly staff. Very polite and efficient very quick at sending our passports Thankyou Newport. Passport office
B. H.Fantastic experience with the her majesty's passport. Very prompt on answering the phone and a very quick thanks again to every one who helped out.
G. M.Excellent British service by the British friendly and efficient and accurate good security hi benchmark of excellent service
K. R.I had to visit the Newport passport office today, every member of staff was amazing and really did all they could to help me get on my holiday tomorrow - thank you
N. W.Incredibly quick and efficient. I filled out the form online, quick photo upload , made payment , collected it 2 days later .. In and out in 5 minutes
E.Smooth and easy process. Love the new boundaries to give you a bit more privacy at the desk. An actual carpark belonging to them would be great though. Had to buy a bottle of coke to be able to park at Asda.
T. R.Had to make a appointment for an urgent passport as I am travelling in 2 days, sorted me out with a new passport even though mine had been through the wash.
M. W.Very efficient service
H. L.What quick service, staff efficient and friendly. Didn't take long at all to renew passport.
S. A.Excellent service really quick went in for a Passport came out with the Passport in less than 10 minutes.👍👌
M. C.Easy to find. Limited street parking, but handy Asda car park right opposite. Very efficient, friendly staff.
a. j.A good experience. Very Professional and speedy service.
l. H.Lovely staff very random questions but it was for my first passport took 20 minutes 😊
l. b.Great service and quick
J. O.Absolutely wonderful service for both myself and husband, extremely helpful security guy at reception.
L. C.Searched before going in including our handbag and metal detector
l. r.12.30 appointment. Was in and done before 12.30 !!. Friendly staff, very helpful, highly reccommended. Well done all
L. H.Friendly staff, service was on time with no delays, even when the passport office was packed. 👏🏼
C. V.Amazing service from Andrew at the Passport Office in Newport, thank you for dealing with my renewal so quickly
J. Q.Just spoke ot a Karen from scotland by the sounds of her voice. what a lovely helpful person..
Thank you karen
C. P.Not a lot of parking, but across the road from Asda!
s. c.Faultless delivery of service. Does exactly what it says on the Tin. With a great Welsh welcome!!!
L. (.good service but No customer car park. area can get pretty busy
J.Really friendly staff, and quick procedure for renewing my passport.
Thank you!
C. P.I would like to thank everyone there they were very understanding of my situation especially Carol .
s. m.if you want a passport these lads can help xxx
M. T.Super fast service in and out within 20 minutes.
D. L.Superb service from a very friendly and efficient team,many thanks.
B. W.Phoned for some advice the lady was very helpful and polite.
J. B.Excellent service friendly, professional & proficient staff. Thank you.
S. c.Quick service only downside lack of parking
M. A.Great service. Staff are professional and polite.
C. H.Sorted my interview to here saved me travelling to Reading
M. M.Great service, very efficient, very satisfied!
J. B.Very efficient although extremely officious.
J. G.Awesome service! Great staff!
d. g.Thank you
You made my life a lot stressful
A. A.Very helpful
G. L.Car park?
G. P.Excellent service, friendly and helpful
E. N.Fabulous service and staff!
A. G.Excellent service
R. S.Got a passport from their once.
A. B.Was fast and easy
D. B.OK
M. C.Very helpful...!!
N. L.I can’t express how grateful I was today for the help of security (Izzy especially!) and the staff at Newport Passport office. We arrived at 7.30am after a very stressful few days. The security were amazing and very understanding, they were willing to help. I don’t know what I was expecting, but what I got went above and beyond ! Thank you to all the staff. Happy New Year :)
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