Reviews of Jon Isaacs, Chartered Engineer. (Personal Trainer) in Worcester (Worcestershire).

Jon Isaacs, Chartered Engineer

131 Reviews

112 Comments

Personal Trainer

Engineering consultant

20 Vine St, Worcester WR3 7DY, United Kingdom

Description

Information of Jon Isaacs, Chartered Engineer, Personal Trainer in Worcester (Worcestershire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of Jon Isaacs, Chartered Engineer

Reviews of Jon Isaacs, Chartered Engineer

J. S.

Our second hand treadmill which served us well recently started to have some issues. Northwick Associates have been excellent. I can't recommend them highly enough. Diagnosis of the issues was via a remote engineer option which was really straightforward. Once the problem was identified they responded quickly with unbiased advice and quotes as to the best option. We opted to trade in our old treadmill. The new treadmill arrived today and was installed by Northwick. They were brilliant. All sorted in just over a week! Thank you Jon, Alison and the team at Northwick Associates.

G. S.

Excellent service received throughout dealing with Northwick. The remote diagnosis process was first class with Jon being super helpful and clearly highly experienced helping me to make my decision on what to do next. My treadmill was 15 years old and it was not worth the investment to repair, so I purchased a new one through Northwick who gave good advice about the replacement offering a competitive price and quick delivery. I was given a trade in value for my old treadmill which was taken away when the new one was delivered. The guys who delivered the new one were careful, polite and gave good advice regarding the operation. Overall the service received from Northwick could not have been better as everyone I spoke with were helpful, friendly and professional. I could not recommend them more.

G. L.

I had unknowingly bought a poor quality treadmill with no customer support so it failed after just 14 months of heavy use. This company has good customer service and someone to advise you on your choice then arrange for the excellent engineers to set it up wherever you what it and take time to explain the workings and answer any questions . The advice to replace the poor one with a much better one was well worth the extra cost. Thank you team!!

M. C.

Jon and his team at Northwick are very professional, friendly and helpful. They respond quickly and everything seems to run very smoothly. We are proud owners of a new treadmill after the old one gave up the ghost. Jon couldn’t have been more patient and helpful answering all my questions. Highly recommend this company.

w. m.

Jon and his team at Northwick were able to help me with an issue with my treadmill. I was able to diagnose the issue with a virtual session with Jon who was very responsive, professional and informative. This led to a visit from one of their engineers which was prompt, professional and fixed the issue in a safe timely manner in the current pandemic. The communications and responsiveness from Northwick is what I would expect from good customer service. I would recommend Northwick to anyone every time.

L. Z.

Northwick were great! Our treadmill broke; we had a live consultation and ultimately decided to get a new one. Bryn and Thomas were able to come over and install it very quickly and explained proper maintenance. Very happy with the experience!

M. L.

We’ve got a 12 year old exercise bike and the drive belt was falling apart. Northwick were excellent. Using the remote engineer option we easily checked what the problem was and got an easy quote so we knew it was worth fixing instead of replacing and old bike. The parts came with help and advice, with videos, on how to fit it myself and lubricate and check the bike over. I’m averagely good at stuff like this, but Northwick made it really easy to be confident at doing it myself. Kept the costs down and the bike is working nicely again.

M. M.

I purchased a treadmill heater from Northwick which arrived promptly and works very well. When my previous treadmill developed some problems I contacted them and was impressed by their willingness to both engage and assist, even though the treadmill had not been purchased from them. In addition, because the treadmill was still under warranty, there was not going to be any financial gain for Northwick. Long story short, the old treadmill could not be fixed and I needed a new one. Based on my previous experience with them and their exceptional Google reviews, I decided to buy a replacement from Northwick and went with their recommendation of a Flow Fitness DTM2500. Delivery and installation was prompt and professional. Early days with the Flow Fitness machine, but it appears to be “robust” which is what I was principally looking for.

L. I.

Thank you so much for the service and repair of my treadmill. All in all, the Northwick team has been great, from your patient remote diagnostics to the onsite appointment. Jon, the remote engineer was great, very professional and patient...I got to pick up one or two things. The onsite engineer was on time, pleasant and very professional. Not once did I get the impression that the work carried out was rushed. I finally get to use my treadmill without worrying about reliable maintenance/servicing. Thank you Northwick.

A. B.

I would strongly recommend this service to anybody needing help with gym equipment repairs. We got the video call booked within a couple of days, and the call itself was straightforward.....a few background questions and straight into diagnostics. They identified the issue quickly and shipped a replacement part which I opted to fit myself, though they do offer an engineer service. Definitely worth giving these guys a call before reaching for a replacement treadmill/bike/cross-trainer.

M. M.

I required advice regarding my old treadmill which had a fault, but I was unable to diagnose. I contacted Northwick Associates who provide various levels of repair support for all fitness equipment. I decided to opt for the interactive remote diagnosis. Jon Isaacs was my contact. The process required me to video and check components of the treadmill, which was then sent back to Jon for analysis. The process was smooth and I received a detailed video summary from Jon on the 2 or 3 possible causes (including helpful photos/diagrams). Overall, I was extremely satisfied with the service I received and would recommend Northwick Associates and Jon Isaacs.

H. A.

Recently, my treadmill had stopped running, so I contacted Northwick Associates. Customer service was polite and helpful. An appointment date was given a week later. Engineer diagnosed my treadmill with a full service, and the machine is now running very smoothly. Very happy with the entire process from booking the appointment to completion of the work. I'n planning to install a new running deck on my treadmill soon, and will not be hesitating to book another appointment with Northwick. Sincerely Hasan Aziz

A. H.

During these times when face to face contact can be more difficult Northwick Associates offer a fantastic remote diagnosis service. It was incredibly useful to have simple access to expert advice. Working in a technical field myself I really appreciate the assistance of an expert with good communication skills, as it makes everything so much easier. I found the approach of the engineer I spoke with to be very thorough, clear and thoughtful. I would definitely highly recommend the service excellent quality and great value.

H. C.

Our Hammer Cross Trainer was only 2 months old when it malfunctioned. I contacted Skatehut who we bought it from they were unable to assist . After several months Hammer sent us a new motor but it was up to me to have it fitted . I contacted several companies who supposedly repaired home Gym equipment but nobody replied . By chance I came across Northwick not only did they reply but an appointment was made over the phone and within a few days their engineer Nick came . He arrived on time fit the part , checked the machine was up & running before he left we were delighted. I cannot praise Northwick enough for their expertise and efficiency.

C. W.

Heartfelt thanks to all at Northwick; Jon, who talked through options for our new treadmill, Cheryl for her help in the finer points of ordering the machine and the installation team, Harry and Kris. Our old machine, also a Northwick, had seen many years of hard service and it was time to upgrade to something more powerful. We went for the Perform T2i, which has a 6 horsepower motor... needed on a machine that gets used daily and for hours at a time, we felt. Again, cheers to Jon for helping and advising. Everything went well, the machine turned up when promised and the installation team were great. Friendly, professional, thorough and jolly. They wanted to be sure that we were 100% happy with the treadmill before leaving. The machine is fantastic, almost silent and very powerful. All that remains now is to initiate a service agreement.

M. C. P.

I was pointed to this company when the manufacturers of my elderly rowing machine were not able or not willing to help with repairs. The online engineer system was a challenge to start with, attempting to phone-video the offending items. However, Jon Isaacs was very quick and professional in his response and advice although not able to help due to the age of the machine. I can imagine, however that this would a useful way of remote diagnosis and remedy without needing an initial onsite visit from an engineer. A professional and innovative response from the company.

A. S.

Jon and the team provided expert advice through my many questions on a treadmill we inherited - and we mutually agreed in the end that it needed to be replaced. I was reassured throughout that we were making every effort to repair the existing machine and that the advice and efforts were in my interest. Once we had made a decision to replace, the team at Northwick were fast, efficient and provided a high standard of personal service

D. A.

Northwick are the only domestic treadmill repair service I could find. Email and telephone communication is great, easy to book a diagnostic visit. Engineer arrived as planned and identified fault and repaired it quickly. Provided advice and instruction for ongoing maintenance and hopefully prevention of the problem recurring. Provided advice on estimated cost of replacement part that might be needed in future and whether it is worth it for age and value of machine. Very good service, will recommend to others.

R. C.

I had a great experience with Northwick. Starting with a really thorough remote consultation with Jon, I was able to find the perfect treadmill and have it delivered and installed by their engineers (who were also excellent) all within 5 days. Really good care and service.

J. D.

Jon was very helpful via a remote video call trying to assist me with my drive belt which had come off. Despite plenty of advice, I needed an engineer to actually get the belt back on my CrossTrainer as it was too tough for me to do. They arrived on time yesterday & kept me informed on their timings, wore masks when they came into my house & promptly did the job. I'm impressed with the whole setup & would recommend them to anyone!

M. U.

Excellent engineer visit - very helpful and honest which was very much appreciated. Issues identified very quickly and straightforward advice on next steps given. I was delighted that the initial quote for repair was modified downwards once the actual scope of works on site was clear. I am happy to recommend Northwick as a reputable and knowledgeable group and I will be taking on a service plan with them.

I. H.

We have had an extremely positive experience with Northwick Associates Ltd. At first we had a remote session with Jon Isaacs who was very patient and helpful. After that, the engineer, Paul Reeves, who repaired and serviced our exercise bicycle, was exceptionally professional, too. We can only highly recommend this firm

S. W.

Very good service. Harry called ahead to say he was on his way. Fixed a new belt to our York treadmill machine within the hour and left the area clean and tidy. Very pleased to have the machine up and working again.

J. S.

I have dealt with Northwick twice and they are extremely professional and brilliant at making the customer feel important. Great service. Treadmill ordered, delivered and installed within a week and the old one removed. Excellent.

k. h.

I cannot express how helpful Bryn has been! I sent an email to ask if anyone could help me with finding the right power cable for my treadmill & i half expected not hear anything back. Bryn contacted me within 24 hours & was so helpful & thorough even though I hadn't bought my treadmill through this company, and Bryn wasn't trying to sell me anything either. Thank you so much Bryn!

S. D.

Showed a real commitment to fix the problem with my machine, in difficult (COVID) circumstances. Had an excellent engineering 'visit' with Jon online, to diagnose the problem. And Dave had the resilience to get my machine working again. Couldn't recommend their service any higher

T. M.

Thank you to Jon from Northwick for a friendly and professional remote engineer session. He talked me a comprehensive list of tasks to identify a potential cause with my faulty treadmill. New winter heater ordered to hopefully resolve any further issues. Highly recommend.

#. p.

Northwick Associates has been great to deal with. There are literally no other companies I could find that would do a home visit for gym equipment servicing and repairs. They were reliable, well prepared, and priced fairly. Communication was also very good and they followed up when they said they would. We would not hesitate to recommend them or use their service again.

A. R.

I used their video service to check and repair my treadmill. I was very pleased especially as we resolved the issue and got some great maintenance tips too! Great service and very professional plus the engineer was very clear and patient throughout. I’d definitely recommend Northwick

I. W.

I have a twenty year old treadmill that had never been serviced. It needed a service and a belt change. The whole process was dealt with very efficiently. The engineer, Dave Roberts, was extremely helpful, informative and efficient. I would certainly use them again.

R. C.

Jon was a great help in finding out why my scooter would not charge. He was very patient and explained everything clearly. I am so glad that this service is available over video link as I live in a remote area. I would definitely use Jon's expertise again if necessary. and will refer his company to friends and anyone who might need help with their scooter.

J. g.

Called promptly, very pleasant to deal with. Remote session did not resolve the issue but it was diagnosed and we have a plan of action which involves ordering parts under warranty which they will deal with directly and then a site visit to repair a fault with the machine. So far so good!

G. B.

The engineer arrived at the specified time and was pleasant, polite and fixed the treadmill in no time. I would also add the lady who I initially called to make the booking was extremely helpful and friendly. I highly recommend this company, and will 100% use them again if the need arises. Thank you for a great service.

D. C.

It was easily worth the cost of a remote engineer support session to be able to talk to somebody as knowledgeable as Jon. His assessment of my treadmill was comprehensive, but he was also able to answer my ad hoc questions, which helped me really understand the cause of the issues I'm having. I'm confident I can take things from here, and have the right spare parts on order already.

C. A.

I am very pleased with the service and the experience of dealing with Northwick Associates. The process of filming the cross trainer in action and following the investigation questionnaire was extremely useful. I was impressed to get a personalised response from Jon so quickly, and a choice of two different priced solutions. I would not hesitate to recommend Northwick Associates.

N. L. M.

Northwick have been servicing our equipment since we opened our club in 2014 and we have always been very happy with the service that they have provided. They are extremely efficient and friendly. Last year some of our team completed their Level 1 Essential Gym Maintenance course, which was really enjoyable and useful. I would highly recommend Northwick.

N. B.

Purchased a heater as a protective item for a treadmill, as it is kept in a home garage. Service was professional with a quick and timely response to the order. Customer service has been great since with the idea to service and maintain the machine after purchase.

j. h.

I had a problem with my treadmill and the team at Northwick were very responsive and professional in their response. Their 'virtual' diagnosis has saved time and cost whilst providing clear way forward. I would highly recommend it.

P. J.

Paul, their field engineer, has just completed installing a new motor and drive belt on my treadmill. This followed a remote video engineer session which successfully identified all the issues. Great job all round. Everyone I dealt with was courteous, professional and knowledgeable. Particular thanks to Paul for a great job onsite.

N. L.

A friendly, helpful and professional service from the initial emails and texts to the staff on the phone and the technician who came out. I could not have asked for a better service. The technician sorted out our problem and gave us some excellent advice about caring for our treadmill. Thank you.

A. N.

The company are very helpful and responsive. The engineer arrived on time and was very efficient and friendly. Sorted out the problem easily and replaced the part and made sure all was working effectively before he left. Also in these difficult times was very careful about hygiene and distancing which was very reassuring. Clearly well trained. Although a small company certainly worth supporting as they provide value for money and an excellent service.

T. B.

I decided to use their 'remote engineer' service to diagnose a problem on my 12 year-old, but expensive LifeSystem cross-trainer. I prepared myself by watching the informative videos - worthwhile. Jon called me promptly at the agreed time and took me through some basic checks before guiding me to open the machine up....he explained what he was asking and why, and checked through the operation in a systematic manner. I felt confident that he had arrived at a logical conclusion - and within 20mins I received an email documenting the session and offering costed options. I highly recommend this company. After placing an order for the "fix" plus a full service, this was carried out professionally and promptly - I was delighted that the problem WAS the part that had been diagnosed remotely - well done guys!

T.

This was an excellent service of my treadmill. Nick, the engineer, was very professional, followed all the COVID precautions & took the time to explain the details of service. I would definitely use them again.

n. w.

Struggled to get so much as an acknowledgement from 3 other providers. Northwick were hands on from the start. Fantastic comms throughout, a friendly & capable engineer (Kris) who couldn't have done more for me and job done on date and time advised. Great service! A+

A. J.

Initial appointment had to be rearranged which was disappointing but when Kris and his colleague came they fixed the sliding mechanism of my RS3 recumbent bike within half an hour. Friendly and professional service. Would definitely use them again.

F. W.

I am very satisfied with the service on my 9 year old Elliptical. The booking of an engineer was rapid. The engineer was professional and very informative. The machine is working really smoothly. I highly recommend Northwick

M. B.

This service is very efficient and one which I used successfully following an unsatisfactory local repair service. The Engineers were knowledgeable and a pleasure to deal with. Worth the investment to have the treadmill back in action after motor failure. Opportunity taken to have a full service also.

A. S.

Once I’d opted for the remote Engineer the process was straightforward. Clear instructions and a professional service. The fault was not diagnosed so I will need a call out. Slightly concerned that I was sent a bill for the call out and repair before a date and time have been arranged. I’m sure this will be sorted soon.

J. B.

We inherited a static exercise bike with a fault and traced the manufacturer to the USA. They put us in touch with their UK Distributor, who was unable to help as the bike was out of warranty. However, they recommended Northwick to us whose friendly, professional service and expertise have rectified the issue and provided on-going confidence through their service plan.

R. M.

Feeling Good, My treadmill was beginning to feel sluggish which was worrisome as I like to keep fit, and with the constant rain of late it is an essential piece of equipment for me to be able to use indoors. Step Up Northwick whose expert engineer was able to diagnose the problem and set my machine on the road to recovery . Great Guys who know their stuff. Ray Merrell

G. D.

In desperation I contacted Northwick in the evening about a fault on my treadmill expecting a reply in a few days. But to my surprise and delight Jon emailed me that same evening with advice which was spot on. My treadmill is up and running. I can highly recommend Northwick.

T. G. J. L.

Extremely impressed of the care and attention Dave and Jon gave me in my remote engineer call. With a rare piece of kit I’m dieing to get onto action they went above and beyond showing service that put the actual machine suppliers to shame. I’m looking forward to them helping me resolve with our engineer visit and wouldn’t hesitate to recommend

B. A. B.

I have met several Northwick engineers and spoken to more employees over the phone and via email correspondence. They have always been very friendly and informative, knowledgeable about their work and efficient at getting things done.

S. A.

Did the online consultation, so I could work out what was actually wrong with my spin bike. Did a FaceTime session with a very friendly, very professional engineer, who took me through what needed to be done. Great service, from a really great team. Thank you.

M. T.

Contacted the ask an expert (free of charge service) and was given a comprehensive list of possible fixes for the issue I had with my exercise bike. One of the options meant I could fix the bike myself. The company saved me about £100-200 and I am most grateful. Quick and accurate response; helpful and courteous staff. Thanks!

D. M.

Excellent company. I used them over the CV-19 lockdown period and they were extremely professional and flexible. They were unable to offer a personal visit to my premises at the height of the lockdown, but did everything feasible to get my equipment up and running, with success. They offer a 'Remote Engineer' facility which is a great feature. I will now take out a regular contract with them. David Marland.

R. C.

Jon Isaacs was very professional and helped me run through a numer of tests on our treadmill. He followed up with a detailed diagnosis in an email and answered all my questions promptly. Thank you Jon.

B. J.

Northwick are a great company offering exceprional service. I cannot recommend these guys enough. You have a great team of people working for you. A big thank you goes out to each and everyone of you. Keep up the good work.

S. A.

We bought our current treadmill from Northwick and have used them for our servicing since. They are professional and knowledgeable and we have been very happy with them.

S. V.

I had a remote consultation to find the fault. I was very worried about doing this as I am not technical, but it was all fine. I will now be booking for someone to come and do the repair. Great to know exactly what is wrong and how much it will cost before you book an engineer to come out. Great service

J. A.

The video consultation with the engineer nick was helpful.... he didn't try to hard sell a visit or new parts. After our conversation i applied teflon spray to the affected bearing and now all running smoothly! Thank you.

R. M.

I used the remote engineer with FaceTime and found it very useful to diagnose a problem with my treadmill. This enabled me to get a quote and then decide the best course of action. I would use this again and would recommend to others.

C. F.

Engineer arrived as planned and diagnosed the fault. A report was sent through promptly so I could deal with the manufacturers and organise a new motor under warranty. Engineer that attended was pleasant, helpful and knew what he was doing.

S. F.

Everyone I dealt with at Northwick was helpful , friendly and professional. Right from the person who took my original enquiry to the engineers who fixed my treadmill . Treadmill back to good as new !

L. S.

I had two pieces of equipment that needed diagnosing and repairing. Services and charging were clearly explained and engineer was prompt and knowledgeable. Diagnosis undertaken we now await arrival of parts and repair. Can strongly recommend this company.

D. B.

I booked a remote engineer appointment online, the session was arranged within two days and the problem diagnosed straight away, accessing a highly qualified engineer remotely is a convenient and cost effective way of diagnosing an issue, thank you Jon!

M. P.

The Remote Engineer session was first class. Jon was patient and thorough in his investigation. He also gave me more confidence to do further work on the problem myself. Highly reommend

S. H.

Treadmill was reassembled and serviced by two friendly, professional and helpful technicians. Will use this company again when servicing next required.

A. F.

Excellent service from start to finish. Engineer arrived early and was very knowledgeable. Treadmill now up and running. Would recommend to anyone.

g. s.

Had our treadmill serviced, engineer was friendly, efficient and professional, didn't try any hard sell . would use/recommend again.

j. h.

Knowledgeable, friendly and efficient engineer arrived at scheduled time and serviced my treadmill.Thankfully my machine is quite "old" and could be serviced whereas more modern machines seem to have built in obsolescence.

M. D.

First class service from the start. Guys on site excellent, respectful and sensible. Back up support from the office just as good. Technical advice after the visit fair, realistic and sensible. Thank you

M. B.

A very good experience. Firstly with some great advice and recommendation of the right equipment for us and then on a swift delivery and installation. Would highly recommend.

R. W.

Had a WhatsApp session with Jon to diagnose my machine. Ultimately, it couldn’t be saved (it’s very, very old!) but doing the video chat saved me a fortune in having him have to schlep all the way to our house!

T. S.

We found Jon at Northick to be very knowledgeable and helpful in getting our cross-trainer operational. We would recommend Northwick for providing skilled technical support

V. C.

The remote engineer option via Zoom was very good. We followed the clear instructions and could conduct tests on the treadmill ourselves.

N. L.

Excellent service, sympathetic even to those of us who are not the most technically minded. Particularly appreciated the personalised video diagnosis of my machine which was clear and concise. Highly recommended.

M. D.

Engineer was very helpful and clearly knew what he was doing. Setting-up the appointment was easy and the whole team was efficient and friendly. I would strongly recommend them.

W. C.

I’m not at all technical so I was a little apprehensive about an on-line triage. It was apiece of cake! Jon guides you through what to do and how to do it and I would recommend it to anyone, even those with limited practical skills like myself.

M. T.

Excellent service, very polite and friendly staff. Felt very confident in the engineers who carried out the work and the advice they gave. Will certainly use again.

B. S.

The engineer was very friendly and professional. He clearly explained the problem with my treadmill and offered some great advice.

A. B.

Very good remote call for our treadmill, look forward to the physical fix next now issues identified thx

S. C.

Northwick are an excellent company with great friendly staff. Communication is fantastic. Would thoroughly recommend using them

R. L.

Responding very quickly to my issue and attending on time twice, once to assess the problem and once to fix it when the part had arrived. Recommended.

S. D.

Great service from the engineer. Easy to connect via Zoom and clear explanation of process and problem solving. Would highly recommend.

A. I.

Very pleased with the service I received from this company, no messing about. They get on with the job quickly. I recommend them.

S. K.

Excellent service on the remote video call to get me back on the treadmill. Thank you Bryn

K. H.

Very pleased with the servicing of my treadmill. Thank you very much Northwick.

A. J.

Amazing service. The videos that are provided are excellent. Wonderful experience and fantastic product.

C. D.

Excellent service. Turned up when they said they would and did a great job. Would definitely recommend.

J. M.

Great customer service, can't recommend them enough.Paul, our service engineer was absolutely wonderful.

J. E.

Excellent service, very knowledgeable and managed to accurately diagnose the problem via video link. Thx

S. W.

Great service received from a professional and friendly company. Highly recommended!

t. b.

A very helpful company who have proved to be reliable and professional with their advice and follow-up.

a. a.

So pleased with the service. I would have no hesitation recommending them.

J. K.

Efficient, knowledgeable and very friendly staff. Thank you for moving my treadmill.

S. L.

Very speedy remote diagnosis and a cure - very pleasant to deal with. Excellent

M. R.

The remote engineer facility is great. Problem solved quickly without costing the earth!

W. C.

Had a treadmill serviced. Engineer was very thorough.

l. L. C.

Great customer service , speed of service and integrity in what is the best solution Charlie was amazing technician

D. T.

Excellent service and very prompt reply. Would recommend Northwick highly.

c. a.

Fast response to my issue by engineer, very impressed with this company.

C. M.

Great company to work for very efficient and always puts the customer first

d. t.

well what can I say fantastic Jon was very helpful

E. P.

Engineer arrived on time & diagnosed fault quickly

N. W.

A professional and helpful service from the staff and engineer

J. S.

Fantastic communication and service...I thoroughly recommend!

J. T.

Nice people to deal with and I was very happy with the service

d. i.

Thanks Nortwick for an excellent job.

R. S.

Good service, and polite customer care

D. R.

Top notch

M. S.

Excellent service all round

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