Reviews of Seraph Property Management. (Real Estate Agency) in Cardiff (South Glamorgan).

Seraph Property Management

100 Reviews

60 Comments

Real estate agency

Property management company

St Martins Row, 1, Albany Rd, Cardiff CF24 3RP, United Kingdom

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Description Map Open Hours Reviews Contact Photos

Description

Information of Seraph Property Management, Real estate agency in Cardiff (South Glamorgan)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of Seraph Property Management

Sunday

Closed

Monday

9AM–6PM

Tuesday

9AM–6PM

Wednesday

9AM–6PM

Thursday

9AM–6PM

Friday

9AM–5:30PM

Saturday

9AM–4PM

Reviews of Seraph Property Management

D. B.

I know Gianni from his previous role managing the property where I live (rented, and then bought). He is unfailingly helpful and thoughtful, and continues to offer sage advise in his new role. I was investigating the issues around physical accessibility to building areas that have steps, and asked Gianni. He responded immediately with a lot of generous detail, showing knowledge of all the subtleties and practicalities that residents might face with various of the options. This is typical of my experience with Gianni - getting issues addressed quickly, and without bureaucracy. Gianni went above and beyond in his support of us as residents here, and I know that many others in the estate also hold him and his work in similar high regard.

K. S.

I am currently renting a property managed by Seraph Property Management, I have been with them for over a year so far and any issues I have had with the property have been resolved quickly. Ross has been incredibly helpful and the epitome of exceptional service, he truly is a credit to your company.

W. E.

Although not currently a customer of Seraph, I asked Gianni, a block manager for Seraph, for some advice on a leasehold matter including some understanding of parts of the lease. His help was invaluable despite the fact I am not a customer. If I did require assistance in the future on renting my properties or management of blocks, I would definitely consider Seraph based on the experience I had with Gianni.

N. M.

If you need a team of professional, friendly and expert people to manage your property look no further than Seraph Property Management. I was blown away by their knowledge and expertise. Working with the various teams - both at the properties themselves as well as in the office - highlighted how much they care about what they do, that they treat each property in a bespoke way for the best results.

M. H.

I would just like record that Gianni has has made a big difference at City Vizion. He has taken a real interest in the development and the benefits can be seen by all. He has used his calming manner to deal with problems and tried to make himself known, and available, to leaseholders and tenants alike. He has good communication skills and provides excellent reporting to the directors. He has put in place action plans and regularly updates progress. He creates a good working relationship with the contractors and consequently their work is better and more accurate. I am pleased that Gianni is on board

D. E.

The service I have received from Gianni Arrighi has been absolutely excellent - he has simply stepped beyond anything expected while establishing the management support for our RTM company. He has responded to my every inquiry in a remarkably timely manner. Well done.

R. H.

Very good communication and service from our Block Manager, Gianni, to fix a fault in our roof, as well as follow up to ensure the job had been done to standard and quality of solution was sustained for the following months.

S. W.

Gianni has been a breath of fresh air, his communication has been open, honest and critically absolutely priceless. He communicates super swiftly with concise and correct information and provides confidence to me as a customer. Seraph really could have done with his management skills and commitment a number of years sooner, long may it continue and thank you Gianni - great work

P. M.

I have had the pleasure of having a working / business relationship with Andrew Southgate for over 5 years. Andrew is a highly diligent property inspector. And has been at the forefront of using the TIM app / software to complete inspections.

A. C.

My thanks to James Davies, who acted quickly and considerately in an emergency situation last week. He helped to organise assistance for someone who had to be taken to hospital during the recent storms. Common sense and kindness prevailed.

s. k.

Had exceptional service and assistance from Joe at Seraph when the lifts were out of service at my blocks of flats. He went out of his way to help me as I had long Covid at the time and was struggling walking up the stairs. Thank you Joe.

We are owners of a flat in a block managed by Seraph. Joe at Seraph has been super helpful and knowledgeable about the issues facing flat owners and has been instrumental in moving things along with the local authorities in resolving these issues. Thank you Joe!

J. B.

Seraph have managed a flat I owned in a block of flats for several years now. They are always responsive and fees are reasonable. Recently I sold this flat to my son. The solicitors we used were so appallingly slow and unprofessional that the deal almost fell through. We completed the sale within one hour of the expiry of my son's mortgage offer. Were it not for the help we received from Seraph in phoning both sets of solicitors when they were ignoring my calls, I doubt we would have had the will to carry on pushing to complete the deal which was crucial for my son. Many thanks to the staff at Seraph.

D. W.

As office manager for a Gas and Electrical repair company that complete regular work for Seraph Propery Management I can not fault their service. Easy to get hold of when required, clear instructions on works orders and payments sent as agreed.

j. j.

As a resident of Westonia House I can honestly say we've finally got an excellent property service manager in Gianni. Please don't let anyone make the mistake of letting this guy go. His sense of duty to his position is unrivalled compared to previous managers.

p. r.

Hello i spoke with Gianni Arrighi this morning and what a lovely man - really helpful and sent me some information too on my query. We need more folk like him in our world now - he is a credit to your company bless him pattiex

J. J.

We are looked after by Nicola at our development. She is very quick to solve any problems we have and is always professional and friendly.

D. W.

What a difference Nicola has made. She inherited a load of issues from previous colleagues but has worked her way through them. She is tenacious and professional and we can’t speak highly enough of her

P. D.

I've been an owner of an apartment in a building run by Seraph Property Management since late 2016. I've never once had any problems communicating issues to them and all my requests have always been taken care of politely and quickly. The building has been run well and maintained to a high standard under Seraph's care - I couldn't ask for more. The block manager, Liam Nolan has been particularly helpful these past few weeks as I look to sell my property, having put together everything I asked for quickly, allowing my sale to progress without delay. Thank you!

N. B.

It's reassuring to know that we have people like Gianni who are diligent in their efforts to keep our development at Rodney Parade in as good condition as possible. However, it's unfortunate that some residents do not seem to fully appreciate how difficult this task can be.

T. T.

I have dealt with Seraph for over six years now as we own a flat in one of the blocks they manage. The service over that time has been a little patchy, up and down depending on who our block manager was at various times. That is why I have given four stars, not five. However, Gianni has recently come onboard and has been fantastic so far. He is professional, approachable and an excellent communicator. I know once I've asked him to look into something, he will do it without me needing to chase him. It's a pleasure to deal with somebody who obviously knows what they're doing and wants to do their job well. All blocks of flats have issues from time to time, and we are delighted to see that Gianni is quickly ironing these out, even in the short space of time we've been dealing with him.

M. D.

I was renting a house with 3 other flatmates that was maintained by Seraph Property management. Upon arrival to our property it was dusty all over and had not been cleaned but at the time I did not see this as much of an issue and simply cleaned the property. Upon further inspection the shower door had been shattered and the glass shards were left all inside the shower tray and on the shower room floor. Again, me and my housemates cleaned the shards and contacted the landlord to get this fixed. This was not fixed but that is not a problem that seraph was informed of, just the landlord, and so it not being fixed is not their direct fault, however, as management of the property I would have expected them to inspect the property to make sure it was suitable for people to live in before arrival. The rest of the tenancy went by without a hitch and if the story ended there I would not have been overly disappointed with the service provided. Unfortunately, due to Covid we left the property early to avoid being stuck with the first Covid lockdown. Then upon our regular tenancy agreement expiring we contacted Seraph about the return of our deposit. It was said that they could not return the deposit due to there not being an inspection done on the property and this was down to the landlord, we contacted the landlord and he said this was a problem with seraph. Similar phone conversations were had a few times over the next few months with both sides blaming the other. This was eventually sorted when we were put into the hands of Ross who has been rather good. He told us that we still owed money for rent due which we questioned. What had happened is that one tenant had paid the final month's rent twice and seraph had refunded him the full rent but had refunded him also twice at the end of the contract. This was informed to us 5 months after the tenancy ended. The tenant in question then contacted Seraph asking for written confirmation of him owing this money and this issues has been since resolved by Ross who was helpful. We have been informed that our deposits will be being returned to us shortly which is a huge weight being taken off our shoulders. Thank you to Ross for his help and had it been just the last months experience I would have given a 5 star rating but the rest of the experience has not been particularly great. I hope you understand my reasons for only bumping up the rating a little bit but please take the review on board and look at ways of improving your overall service in the future. Best wishes Matt

Always a joy to speak to. Hannah Randell is so helpful nothing is too much trouble. She has dealt with my problems in a very professional way. Always done what she has promised to do. Hannah has assisted me throughout a difficult couple of years. She is a joy to deal with and always a pleasure to speak to. Very helpful. Would score a 10 if possible.

S. J.

Seraph as a property management company tick the boxes as far as I am concerned. I had to call them after hours on a Friday evening, the office line gave me message which then gave a mobile number for out of hours emergencies. I called them as the property had no power and no hot water. The call went to voicemail and I left a message stating the problems. A few minutes later a guy called me back, he spoke in a professional and polite manner and said he would get an emergency electrician to call me. Ten minutes later the electrician called and again he was polite and very helpful, he described over the phone how to get the power back on, which I thought was great and he said the diagnosis would be the water heater, he said that he would get the parts that usually go on them and arrive about 10am on Saturday morning. On Saturday morning I text the electrician telling him I was there and he responded saying he was just finishing a job up and would be over about 10:30. At 10.20 he arrived It was the water heater leaking into the electrics on the side and he had to disconnect this and made a couple of calls possibly to suppliers and also to a plumber. He then told me he arranged for a plumber and then left, about 45 minutes later the plumber called me, we went through a few of the details and he said he would be with me in about 30 minutes. 25 minutes later he arrived, I like people who turn up on time. He soon got the water heater working again. I believe this service was excellent with great communications. Following this the emergency telephone number guy called and I told him I was happy and that everything was back to normal. Great service to be honest, I cannot criticise anything they did so I give them top marks all around.

d. m.

Thank you very much for excellent service. My Window is now fixed. Gianni is so helpful and is done what he has promise.

H. G.

Been with Seraph for nearly 4 years. I have always found them to be polite, helpful and friendly. On the few occasions when I've had a problem they have always done their best to respond and deal with the matter as quickly as possible. I've been very happy with them.

C. E.

I have had the pleasure of working with Seraph Property Management and James Douglas estates over the last number of months. Not only are they extremely efficient and communicate with us as contractors regularly and clearly, but from the outside looking in you can see the hard work that is going ahead to ensure that their landlords, tenants and blocks that are managed are looked after to the full potential at all times. I would highly recommend Seraph Property Management and James Douglas to anybody looking to rent, sell or have a block or property managed! :)

H. M.

Mr Andrew Southgate has been very helpful in providing our JBA Consulting office in Newport with electricity readings. All emails are replied promptly and he has ensured that all electricity reading that are required for our environmental performance will be carried out when he visits the office. Thank you very much once again Andrew.

M. D.

Can't fault the level of service from JD lately. They've always been great with contact but they've been very speedy lately and as tenants with them now for five years it's been very good. Thanks for always taking care of our problems when we've needed you!

M. M.

Seraph have been extremely helpful. When there was an issue with a 3rd party supplier they kept me in the loop with information so that I understood what was happening. They have been quick to respond to emails and have been understanding when I made a mistake! If I need to move to a new property in the area, Seraph will be the first agent I go to.

J. R.

The best place you can further your career with great staff and management, a great opportunity for any apprentice and further career prospect.

A. V.

This company took a little while to respond to my emails, however all queries I had were answered with a simple phone call. This company really tries to look after prior tenants, and it shows. I would have given them 5 stars, but it did take just over 105 days to receive my deposit. Besides the return of the deposit, I would recommend this company in comparison to other letters such as Rocket Residential or Let Right.

l. p.

Great, fast and professional service. Andrew was excellent in helping us get a water reading for our supplier. We contacted Seraph to request a reading, a day later they emailed back with our reading.

T. G.

I have a tenant who has not been paying me rent for some time and communications with them have been arduous but I gave a shout to Andrew Southgate of Seraph. He has been giving me sound advice on Section 21’s and Section 8’s. He directed me to the NRLA website where I located all the relevant documents and he kindly reviewed the notices before I issued them. It was with his help I just managed to submit the documents before the 3month notice period was increased to 6months as announced last Friday. If I get tired of self-managing my 3 properties, I will certainly consider Seraph as managing agents

W. S.

About once a week I feel very grateful to the wonderful Seraph Property Management team who took over management of our flat. The weight off my mind having it run by professionals is unexplainable. It was always a constant low level stress thing worrying about tenants and money. Can’t recommend them highly enough Rhianne Haig Douglas Haig thank you so much.

S. W.

We have an apartment property where the building is managed by Seraph. We have attended two meetings now which have been informative, transparent and well managed. We feel very comfortable knowing the Seraph team are fairly representing our interests, they communicate quickly when issues occur and manage the building, and partner relations proactively . Well done guys and keep it up !

I have found responses to emails usually the same day. Andrew Southgate particularly has been helpful and prompt with response or action recently regarding smart meter installation.

J. J.

I would like to take this opportunity to thank Seraph Property Management and their electricians Craig and Ryan (brothers) for making the process of having LED's installed so painless. They were polite, very professional and I would not hesitate to recommend them. I look forward to doing business with them again the the future.

J. G.

Clockwork just completed creating one large new Kitchen/living room area from two rooms. Praised by us and new tenants as a superb living space. During the project we found the craftsmen involved to be approachable and helpful. Jonathan Townsend consistently engaged very well, thoughtful to involve us where appropriate in decisions on the fine details.

C. M.

Excellent communication and service. Andrew Southgate has been particularly brilliant in helping me with my arrangements for installation of a smart meter.

A. K.

Lost my bag with Keys and phone, situation was resolved quickly to let me back in the flat. I am extremely grateful especially as it was on a Sunday

G. H.

Seraph Property Management have been superb with me from the start. I have been with them over a year now and every issue I have ever reported has been taken into consideration and action has been taken to sort it out.

A. G.

I had a problem with some damp due to cracked render on the outside of the property and a leaking boiler overflow pipe, I had been in contact with Reema and she's been amazing through the whole process of getting it sorted, very quick to reply to any questions I had and a general delight to talk to through the whole process. Ali

B. E.

Seraph property has always been brilliant in all the time I am been with them very prompt with all my calls to my property brilliant service at all times well done all concerned keep up the excellent work and thank you so much x

O. S.

Communication is really good, bills are paid very promptly. Many thanks!

A. O.

The efficiency and service I have experienced With Seraph Property Management has been excellent I would like to mention Liam Nolan who has been very professional and helpful dealing with any enquires that I made

B. S.

May I please suggest to hold the annual general meeting at the place of the residents? If it is held at the office of Seraph, it causes complications due to parking, working hours etc. Why cannot it be done on Saturday for example when people have more time even if they need to stand in the hallway?

B. J.

Gianni is a great help and is always quick to respond to queries!

J. D.

Really helpful with any issue I have raised getting the correct people in for maintenance jobs and being very quick and clear with replies when I have contacted them with any enquiry.

D. “. B.

Very professional and friendly service. Staff are very polite and helpful when dealing with a property issue in a swift manner.

H. M.

Having recently suffered water damage to my flat I would like to thank the staff at Seraph for their professional approach and swift response in helping me deal with the situation.