Reviews of Fenn Wright Stanway. (Real Estate Agency) in Colchester (Essex).

Fenn Wright Stanway

80 Reviews

67 Comments

Real estate agency

Real estate agent

1 Tollgate E, Stanway, Colchester CO3 8RQ, United Kingdom

Description

Information of Fenn Wright Stanway, Real estate agency in Colchester (Essex)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of Fenn Wright Stanway

Reviews of Fenn Wright Stanway

T. R.

I’ve been renting 3 bedroom house and had a greatest pleasure of working with Fenn Wright Stanway letting division. Their team was always prompt, reliable, honest and professional. They do their job with a great care and I am very happy to recommend them to anyone. Thank you to Fred and Aaron especially- You are amazing. I wish you to continue your success.

A. H.

We have had a fair few problems with the property we are renting. One of which I requested when we first moved in over 3 years ago and the other was overdue from 2020. I recently exchanged a few emails with Amber (first time Iv been assisted by her) and the issues were solved with speed. I have felt completely at ease contacting her and she has done her upmost throughout. Very happy with the service she has provided.

A. M.

We have been renting through Fenn Wright for the last 4 years and I would definitely recommend them. They are always helpful and have any problems sorted quickly. A special thanks to Mel Rowlands who has been fantasic helping us with the end of tenancy. Moving is so stressful and shes taken a huge weight off being a great go-between with us and the landlord, fair, professional and really easy to talk to. Thank you!

W. B.

All the staff at Fenn Wright Stanway did a brilliant, professional and efficient job. There were various obstacles to overcome as we were selling a far from perfect property. Solutions were found and the deal held together to completion. Thank you Fenn Wright.

S. H.

After a year of living at our current property we ran in to a few problems all at once. Each time I called I was promised they would be dealt with and each time I called back (because no one bothered to update us) no one knew what I was talking about and I had to start all over again. I was promised call backs, that messages would be passed along, that our landlord would be contacted, and nothing was sorted. Whenever I called there was never an apology, it was honestly terrible customer service that you'd expect from inexperienced disinterested teenagers not professional adults. However the five star review is for an employee named Romario who was the only person to actually call back and actually get things done. It's taken a while but everything is now sorted and if it wasn't for that particular staff member I imagine we'd still be waiting.

L. M.

The property manager, Emily Bias-Ely, was absolutely fantastic during our tenancy. She was supportive and professional all throughout, we don't know what we would of done without her!

S. R.

Since renting, at the start of the year, through Fenn Wright we have found them to be an excellent managing agent. We have had few minor issues, and a couple of larger ones, with the property. In each instance, Kayleigh Kent has always been able to resolve them quickly, professionally, and with a friendly manner. I would add, in fact, that all our dealings with Fenn Wright have been superb. It is clear to see, from how long the business has been about for, just why they have endured over their long history. My family and I are very grateful for all the support, and professional attention, that you have provided.

E. M.

Nathaniel and Karl have been helpful and professional, going above the call of duty to smooth the process of moving. Highly recommended.

G. T. C.

Use Fenn Wrights in Stanway to find appropriate tenants for a place in the area we rent out. Very happy with the service we have received from them. Will definitely use again in the future.

S. M.

If you got an issue, you want Amber to deal with it. I admire her tenacity. Her attitude towards the problem I was having was full of understanding, empathy along with great confidence and determination in resolving this for me. I’ve never received such good customer service from Fenn Wright before! 5 star employee right there 🙌🏼

A. H.

Having experienced issues at the start of our tenancy (through external contractors), property manager Amber Welham offered incredible support and advice to resolve as soon as possible. Always available when required, polite and informative. Reassuring to know that when problems arise immediate help is so easily contactable! Would highly recommend.

J. F.

We let a property through Fenn Wright for four years. All staff were courteous, professional and helpful throughout. Amber was very helpful up until the end of the time that Fenn Wright managed the property for us, and even after in order to ensure sure all the loose ends were tied up.

D. C.

Sara Ellis has managed my property for over 2 years. Communication has always been excellent and very professional. I have a great deal of confidence that my property is being well looked after. Thank you. Highly recommended!

E. W.

My partner and I recently started renting a maisonette through Fenn Wright which had been fitted with a brand new and modern kitchen, bathroom and all new carpets. We were extremely keen to have the old fashioned doors repaired and painted as they had some damage. Thanks to the help of Veronica, our landlady grated us permission to do so. Our initial request was declined but thanks to the help we received from Veronica the decision was changed. Thanks to her quick responses we received the outcome we hoped for. Thank you!

B. H.

We have rented through Fenn Wright for over 5 years and we have dealt with a number of very good members of their team. Amber Welham made a our check out easy and painless; and she was very quick to reply to my emails. Overall, I have been very happy with the service I've received from Fenn Wright.

f. d. r.

I have had the good fortune for 20 years of having Fenn Wright as my estate agent. I have had excellent service, without exception, every time. When repairs needed doing, or renewing my annual lease, it was always done promptly and efficiently. I would especially like to thank Kayleigh Kent at the Stanway/Tollgate office for her friendly, helpful and caring attention. thank you, kind regards, frank

R. G.

Thank you so much to Kayleigh Kent in the Stanway office for her help in getting my deposit back promptly. She always responded quickly to my emails and was very good at negotiating between myself and the landlord. She was very Fair and professional and had both mine and the landlords best interests in mind. Open, upfront and honest. Thank you.

e. c. (.

I had a great experience as a Tenant with Fenn Wright and my contact Sara Ellis. They were always helpful with any questions and very responsive to any maintenance issues we had. The process of moving in and out of the property was a breeze and I found them very fair and helpful. I would gladly rent through again and recommend them.

J. H.

Amber Welham has been looking after 2 properties for us. She is a pleasure to deal with, always happy, professional and with a real ‘can do’ attitude. She’s an asset to the Fenn Wright team.

K. S.

Sara Ellis looks after my property in a very professional manner. Contact is very quick and any problem is quickly resolved. A nice, competent and always helpful person. Bravo Sarah. Thank you very much.

J. A.

Having rented a property from Fenn Wright for 3 years, I must say they were great. Especially Romario Dunne. A very helpful individual at times when I need his services. Thanks Romario.

S. B.

Veronica Thorogood-Thomas was prompt and efficient in sorting out a problem I had with a tenants energy bill. If there are any further problems I hope she is still available to deal with them. A good friendly service. Thank you Veronica

V. P.

Hannah Potter was just an absolute star! I would be pulling my hair out if not her, thank you!

A. O. C.

Kayleigh was very helpful,professional and considerate with our dealings today. I am very happy as a prospective tenant to see how helpful and efficient the management services look after properties for both the landlords and tenants. Thank you for all your help.

L.

Fantastic Service throughout from start to finish. My property was Sold, STC 2 weeks prior to the Pandemic and lock down implemented., that in itself was stressful. Once permitted to open, fantastic service. Totally professional, efficient, above and beyond and Kirsty gave more than 100%. Without her tireless efforts throughout until exchange I would have given up. Her ability to remain cheerful and positive and always keep me informed whilst working in challenging conditions was paramount. The complete team, Briege from the beginning, Stephen Robinson for property viewings and Kirsty throughout but daily whilst exchanging. They are a great credit to Fenn Wright, and all work as a formidable team. No hesitation in recommending Fenn Wright.

S. R.

Kayleigh was super helpful and contacted our landlord about us having a pet in our home quicker than I hoped, due to the situation we were in with a family member passing away. I was so grateful for her quick response and efforts to helping with our situation. It was beyond what i could have hoped for so thank you so much Kayleigh! So kind and helpful!

S. M.

No problems whatsoever with the team at Fenn Wright. They are quick to respond to emails. We dealt with Romario for most of our tenancy and he has always been great. Would recommend Fenn Wright

A. D. C.

I would highly recommend Fenn Wright Stanway. They offer a professional, caring service and Nathaniel has been as absolute pleasure to deal with. Five stars all the way :)

P. H.

Just experienced a very testing and difficult Sale using Fenn Wright (Stanway) and it was a real relief that we had the experienced professionals at FW looking after us otherwise we would not have got to exchange of contracts. Kirsty in particular was simply outstanding in the way in which she professionally managed and nurtured every element of the process with her highly skilled and experienced manner. Fenn Wrights do not 'drop you' as soon as your property has sold with them. They are adept at managing every step of the process including the Lawyers in the chain. Their communication is very effective and sets them above the rest! Well Done! (Especially Kirsty)

P. P.

Kayleigh Kent dealt with my beautiful cottage near Long Melford. I needed assistance with a tenant situation and Kayleigh came to my assistant with speed. Having such confidence in your service made me feel very relaxed and safe .. Thank you Louisa ( Lower Road )

A. D.

This was very first time i have used an agency to rent a flat . Onboarding process was really smooth and addressed any issues i had during my stay . The reason i have given 3 star was , During the on boarding there was no clear explanation of where to park my car, From conversation i had they said that you have a parking space and asked me to park in the space which has my flat number . Due to which i have paid a parking ticket of 120 pounds . I request you to let people know that whether the parking space comes with the flat or not .

C. M.

Fenn Wright (Stanway) have provided a great service to me as a tenant, and have been extremely supportive. Roseanna Seaton is attentive, quick to respond and always gets things done. I can highly recommend Fenn Wright and will continue to use them in the future.

M. O.

Particularly good experience from Ms Ellis in the property management department. A huge thank you for your excellent service. Your communication, support and diligence has been excellent in resolving all the property issues. Thank you so much, real can do person.

S. R.

As a landlord Amber dealt with a difficult tenant on my behalf to arrange some electrical work fantastically well, keeping me informed along the way in a friendly and efficient manner. Very pleased!

A. R.

After using an online estate agent and 3 high street estate agents, I engaged with Fenn Wright based on properties marked as 'Sold STC' in my area. Alex came round the following day and we decided to sign up. The service received from Fenn Wright was so much more personal than other agents, they were more than happy to conduct viewings on our behalf (something which other agents did not offer as default) and would always provide feedback post viewings where possible. We had been on the market for over 3 months with other agents but Fenn Wright managed to sell us within 2 weeks. Once we got to the point where we had sold, Kirsty did a great job in making sure the sale progressed to completion. All the team at Fenn Wright were great, especially Alex and Kirsty (who dealt with our negotiations and sale progression). If you are local to the Stanway area, DO NOT use any other agent. Fenn Wright are the best in my experience.

J. S.

Fenn Wright manage the letting of our property in Ipswich. They have a deep understanding of the local market and are always attentive and professional. I would certainly recommend their services to anyone considering letting property in th Ipswich area.

R. K.

Our experience of working with Richard Garrett at FennWright Stanway has been flawless. We first met Richard at a viewing over a year ago, and were impressed by his professionalism, approach and local knowledge. He gave us time to look around the property, and was clearly well informed as to his client's situation, as well as knowing of/being involved with every bit of market activity in the location we were interested in. This experience left us with a very easy decision to make a year later when it came to deciding who we wanted to sell our house with. Richard was able to accurately value our house, generate instant interest in our property and arrange a number of suitable and qualified viewings. As a result, we were able to sell our home very quickly, for the right price and to the right buyers. The only shame in the whole process was that Richard was not the agent managing our purchase as well. I would highly recommend Richard to anyone looking to buy or sell in this region.

J. P.

Thankyou so much too Kayleigh Kent for sorting out my tenancy so quickly, she was more than helpful with any issues I had. Very professional and a credit to the company.

V. G.

Renting through Fenn Wright for a 7years, they always keen to help in any way, recently have a problem with my boiler and less than in a week boiler were replaced to new one and now everything works perfect.

S. T.

Friendly, polite, professional staff. Big thanks to all lettings team at Stanway and Colchester High St. Offices for making our first time private rent so stress free. Would highly recommend.

B.

Would highly recommend using Fenn Wright, we dealt with Kayleigh who we couldn’t recommend more, very professional, responded quickly to all our queries and really helpful. Thank you for all your help over the past couple of months!

T.

Just q quick thank you to all the Stanway team for helping us to move. Briege, Stephen & Kirsty worked liked a well-oiled machine. Kirsty is a real 'mover and shaker' and a fantastic 'sales progressor' ' who will create every opportunity to carry out your work !

S. S.

Despite some glitsches with communication from contractors, Veronica is brilliant at addressing problems quickly, keeping me informed, and finding ways to resolve. Really appreciate her dedication and care.

D. H.

I’d like to say just recently I have had the pleasure of being assisted by Amber Welham, what a wonderful addition to Fenn Wright she is and very helpful!

M. M.

Nathaniel did a 5 star ⭐️ professional service for us able to move into our new place😊 Thank you very much for you all

M. D.

Thanks to all at Fenn Wright and to the Landlord for sorting the maintenance issues recently , much appreciated. , swift response to the issues. Thanks Aaron for helping and all the Fantastic team. Kind regards Mark Dunnett

A. S.

i would like to thank Sara Ellis as she was helpful and so kind to me also all fennwright team are kind people ,, thanks to them all especially Sara Ellis .. i am so happy :D

E. Y.

As a landlord I got excellent and very helpful service from Kayleigh! Thanks for doing such good job! Very happy for choose Fenn Wright!

X. S.

Fenn Wright is a great agent and I'm quite happy to have their service if I want to rent a new apartment.

R. D.

thanks to Amber Welham for her quick response and fix the issue so quickly. really appreciate her positive attitude. thank you.

j. b.

II was kept informed by phone or email every week from Kirsty on how the sale of my property was going . Even if there' was no change in the situation Kirsty still contacted me . Very professional customer service

L. F.

Kirsty regularly kept us updated on the progress of our purchase. Even when there was no news, it's reassuring to have that contact and know things are being chased

s. m.

Great customer service. Kayleigh is always polite, professional and helpful. Really lovely lady. would recommend to anyone!!

S. F.

Excellent Management services, offering responsive and pro-active solutions to assist landlords.

E. E.

Romario was incredibly professional and considerate when helping with my situation, had the problem sorted incredibly quickly so helpful

K. M.

Kayleigh was there when I needed her and was so helpful and quick to resolve my issue. Thank you so much Kayleigh.

A. P.

5 star service from Kayleigh! Professional, prompt and extremely Helpful.

D. G.

Romario has been very helpful, regarding our move. thanks again.

R. “. C.

Great people to do business with. All the staff were very helpful and friendly.

A. D.

Veronica was very helpful and dealt with my issue quickly.

J. E.

Had an issue with the boiler which was efficiently sorted by Kayleigh.

C. F.

Oven stopped working and was repaired within hours!

L. V.

Great customer service

S. H.

Good people .

K. l.

Fab stuff x

A. M.

R. M.

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