Reviews of Ben Charles Durham Estate Agent / Lettings Agent. (Real Estate Agency) in Durham (County Durham).

Ben Charles Durham Estate Agent / Lettings Agent

103 Reviews

68 Comments

Real estate agency

Estate agent

Property Rental Agency

Ben Charles Estate Agent, 96, Claypath, Durham DH1 1RG

Description

Information of Ben Charles Durham Estate Agent / Lettings Agent, Real estate agency in Durham (County Durham)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of Ben Charles Durham Estate Agent / Lettings Agent

Reviews of Ben Charles Durham Estate Agent / Lettings Agent

S. W.

Highly recommend Ben Charles Estate Agents and the entire team. They provided a managed service for the rental of my property for many years and were always very friendly, reliable, professional and provided an excellent prompt service at all times. The team also sold the property and they were very efficient and helpful and kept in constant communication, right through from sale to completion. I couldn’t have asked for a better team - from the moment I first met them, I knew the property was in safe hands. I would not hesitate to use Ben Charles again in the future.

L. N.

What's not to like? Excellent professional and friendly service provided by the whole Ben Charles team. We purchased a flat through Ben Charles eight years ago which was a very smooth stress free process managed by Emma with Rachael and Ben providing excellent financial services. Nigel, Gill and Alison on the letting side have efficiently found tenants for our properties on a number of occasions each time the process has been smooth and slick. Rachael has arranged Mortgages and renewed mortgage deals and arranged house insurance many times to our complete delight. They also make great coffee. We wouldn't go anywhere else for property services.

E. D.

Ben and the team helped me find a tenant for my property. The team are; knowledgeable and friendly. The whole experience was effortless. It was a pleasure to deal with a company that are so efficient. Would highly recommend.

S. K.

Emma and the team at Ben Charles have been fantastic from start to finish on the sale of our property. Nothing was too much trouble and always informed us promptly on any updates. Delivered a highly professional service and guided the sale process to a very satisfactory conclusion. We would certainly recommend Ben Charles Estate Agent as a first choice business....Thanks again!...The 'Keenan's'

P. K.

We have been able to hire Ben Charles' services for 3 times now and we are still so impressed by their service. First of all, everyone is extremely friendly and helpful. Secondly, they have competitive pricing, Thirdly, you are not just a number at their office; over the years we have gotten to know the staff personally and they always make time for you. Fourthly, the are extremely professional and hands-on. Never do you have to chase them up, as they are very 'on the ball' and give you regular updates. Personally, I know we have not been easy clients: we have high standards, are consciences and like to keep control, however never have we been made to feel that this was too much. Emma was usually are point of contact and we cannot give her enough praise. Thank you all at Ben Charles for your fantastic service!

H. C.

I found Ben Charles to be an excellent letting agent, very professional. I haven't one single grumble over the 5 years in which I rented my house from them. Lovely and very helpful staff and any odd repairs were done in a timely manner. After the final inspection, I had my deposit returned to me within a week. I would whole heartedly recommend them. I was very sorry to leave the house and Ben Charles.

J. B.

I recently completed the sale of a house in Ushaw Moor. From the very beginning, Alison gave professional and helpful advice, went out of her way to help me have work done in preparation for sale, and was unfailingly kind and good-humoured throughout. Emails were answered immediately, and their suggestion of a conveyancing firm was a very good one. All went very smoothly. I would rate Ben Charles as an excellent Estate Agent. They could not have been better. Thank you to all the staff.

K. C.

The team have always been very professional and quick to respond to any emails. Ben is incredibly knowledgeable and has been a huge help over the years; brilliant service and very professional!

G. H.

Ben Waldram has the skill and experience to perfectly match a property to their client. ‘I think we have something you might like’ were his words – and he was absolutely correct. Once my decision was made, Emma and her office team ensured that the whole process proceeded quickly and efficiently, whilst providing me with professional guidance in a straightforward manner, along the way. I am so happy in my new home - and could not recommend Ben Charles more highly.

K. B.

All the staff at Ben Charles estate agency are extremely professional. We lived in another city and finding a property in Durham during the Covid 19 was very difficult for us. Emma was very friendly and she helped us to find a very nice property.

E. L.

Fantastic experience working with Emma on a purchase. A delight to work with and always a friendly voice on the end of the phone. She was extremely helpful and responsive and did all she could to ensure the transaction moved as smoothly as possible and that everyone was updated every step of the way. Thank you again for all your hard work in ensuring the transaction could complete.

T. W.

This is the second time I have used Ben Charles Durham tenant finding service and have once again found the team to be friendly and highly efficient throughout the process. The team provides reliable and knowledgeable advice for landlords. Communication is excellent and all administrative and financial detail is accurate and prompt. I will definitely use this company again and would recommend without hesitation.

D. B.

I currently work for a lettings agent in Birmingham and Ben Charles have been our local partner agent for the last couple of years looking after several developments for us. The whole team are extremely helpful and professional and always go out of their way to help. Our main contacts are Ben, Nigel and Emma and they are amazing and offer a 1st class service consistently.

A. H.

It was a pleasure dealing with such a professional company and a delight to see how keen and eager they were to get our house on the market and 3 offers within 48hrs. Amazing and would highly recommend

M. H.

We recently sold our house through Ben Charles and couldn’t have been more pleased with the service we received. Ben, Emma, Rachael and the team made the whole process seamless. Keeping in touch with us regularily and chasing parties across the chain to ensure we hit the required dates. We would highly recommend for anyone looking to sell a property in the Durham area.

A. F.

I would absolutely recommend Ben Charles to anyone. I am new to the area and needed to have a property secured in a fairly short time frame. Other estate agents wasted my time showing me around properties that were unsuitable and informed me there was 'no way' I could move in on my desired date. Ben Charles however took it in their stride, found me a wonderful property in a lovely area and turned around inventory checks, house cleans, a gardener and oven clean all in time for me to collect my keys! They have a wonderful team who are quick to respond to all queries and worries. Having met Ben in person it is clear he takes a real pride in his work and will go the extra mile to ensure you are in a property that is suitable. Thank you to the whole team!

R. C.

We had a great experience with BenCharles and I'd happily recommend them for both our house sale and our purchase, which was a complicated affair requiring a lot of expertise and patience. Thankfully these guys were on hand to walk us through. I've not had this level of service from any other agent, and i've used a few of them in my time.

A. R.

Very professional and efficient staff! I couldn’t recommend Ben Charles highly enough. Great valuation from Alison with 5* service. Excellent advice and hassle free financial services from Rachael who has always helped us with our mortgage deals as well as insurances and advice on moving home! I wouldn’t go to anyone else!

P. V.

Emma, Allyson and the team were absolutely amazing especially given the protracted nature and complexities involved in this sale. Nothing was too difficult, they were fully understanding and, in my particular case, went that extra mile. I would have absolutely no hesitation in recommending them and would even go as far to say that they outshone by far the bigger national letting/selling agents in terms of thought and care. Many, many thanks.

J. A.

My girlfriend and I live in Berkshire, and we are looking to relocate to Durham as I have been offered a position in the area. We viewed several houses in a short space of time to safe making multiple trips, and by far the stand out agent we met was the lovely Emma at Ben Charles. She was enthusiastic, honest, and very forthcoming with information about the local area. Her advice w.r.t the area was eye opening, and helped us focus our attention to the properties we were really interested in. Based on my experience, I wouldn’t hesitate to recommend her services to anybody looking to move to Durham.

M. B.

Ben charles is fantastic with the services they provide , i have let my property though ben charles for 5 yrs now , and will continue too let my property with ben charles, they support me fully i do my letting fully managed with ben charles, takes the stress of me , the service provided us excellent, ill keep on using ben charles to let my property there staff are very polite and very professional, i cant thank them enough , and look to building a fruitful future with this estate agent.

R. S.

Rachael is our one stop solution for all our mortgage needs. Having no experience, my wife and I struggled quite a bit to find mortgage lenders when we were trying to buy our first property. We're are so glad to have found Rachael at Ben Charles. She not only found us the best deal possible but went beyond her call of duty to help us with every small detail. She's pro-active, responsive and trustworthy. Really pleased with the way they've looked after us and we're now re-mortgaging through them again. Highly recommend a call with Rachael if you're looking for a mortgage.

H. Y.

Fantastic service for a tenant find. Emma is very professional and ensured that the process went so smoothly, the new tenant moved in the first day the property became available. I will certainly use Ben Charles again, next time we need a tenant find. Many thanks

S. B.

Our house was valued at a sensible price. It sold extremely quickly. There were many frustrations getting to the point of exchange and Emma worked cheerfully and tirelessly to help get us to exchange and completion. She went above and beyond, even staying in touch and chasing people on her day off. We can't thank her enough and we are sure the chain would have collapsed without her. Thank you Emma.

c. f.

I have found Emma @ Ben Charles superb when I have been looking for a property. When evaluating properties with other agents she was very honest & complimentary of the benefits of properties with other agents. A true, honest agent that really cares about the clients needs.

A. B.

I have dealt with Ben Charles Estate Agents for a number of years, and have always found them to be professional, helpful and efficient. The customer service is second to none, and I would have no hesitation in recommending them to family and friends.

J.

We have just finalised the purchase of a house on Ben Charles’ books. Particulars were detailed and accurate; the agents showing us around were knowledgeable about the property, and helpful. They found answers to questions quickly, and were helpful in nudging the (rather slow) legal processes along. An excellent, professional job!

B. B.

Ben Charles are excellent! i would highly recommend them to anyone who is buying or renting a home. The customer service is superb, I know if i have a question or query i could ask and have get a prompt and detailed response! Would definitely use them in the future.

Z. G.

Fantastic service given by Rachael from start to finish on our mortgage. Nothing was too much trouble, she was very knowledgeable and kept us up to date throughout the process. Would definitely recommend.

L. C.

Ben Charles managed my property for 8 years. Took the stress off having to manage and sort things out for myself. Would definitely recommend them...professional service throughout.

C. G.

Just bought my first home with Ben Charles, and am very pleased with the service - Emma was very friendly and helpful, and Rachael the mortgage adviser went over everything I needed to know about mortgages and insurance, and was always quick to respond to messages.

A. P. O.

All the staff at Ben Charles estate agents are extremely professional. They ensure all queries are dealt with quickly and efficiently. I would highly recommend them.

K. O.

Had the pleasure of dealing with Ben and his colleagues whilst renting a house, unfortunately it came to an end when I could no longer afford it due to personal reasons, they explained to me the route we would take and guided me through it the whole way, they were amazing until the very end. Would recommend them to anyone.

H. C.

I've been using Ben Charles Estate Agents for a number of years and have found them to be excellent in their care and support of me as a landlady. They bring issues to my attention quickly and respond rapidly to sort any work that needs to be done. I had previous experience with a different agency that did not have the same level of care. I can't recommend Ben and his team more highly.

L. T.

We have used Rachael on 2 occasion and both times she has been so helpful, not only in finding the correct mortgage for our needs but also to assist in issues with solicitors. I cannot rate her high enough

D. D.

Fantastic service from start to finish, every step of finding our new home was carefully explained, communication was second to none throughout the process, all in all what a pleasure Ben Charles are to deal with! Highly recommended

J. S.

after the owners of the house I was buying underestimated how long it would take them to pack their items Emma came and physically helped move their things out and ours in to ensure everyone got moved and no one was left homeless!

R. C.

Used Ben Charles to rent for around 3 years as a tenant and found them to be professional and easy to work with particularly keen to express that both pippa, Emma and Ben have on occasion gone above and beyond to make sure things are done e.g works etc I have now left Ben Charles but I will definitely consider using them again

N. H.

Very friendly, and very helpful in explaining things to a first time buyer. Bought my first house with them and the entire experience was a pleasure.

D. S.

Been renting with Ben Charles for over seven years very helpful people always get things sorted I’ll definitely use them in the future

S. V.

We had excellent service from Ben Charles. Good communication and trouble free follow-up.

t. r.

Best Estate Agents that I have dealt with, really knowledgeable and helpful staff. Would definitely use again if needed

B. R.

I would highly recommend Ben Charles estate agents. Friendly and professional service. Very responsive and informative.

D. B.

From the first email to being handed the keys I found these guys to be friendly, professional and extremely helpful. Would highly recommend

T. R.

Emma, Allyson, and the rest of the team at Ben Charles are exemplary estate agents. I bought a property through them several years ago, and their mortgage advisor took care of my mortgage. I was so happy with the service they provided that, when I later came to sell the property, they were the only estate agents that I would even consider using. On both occasions, they were absolutely outstanding. They performed all their tasks very quickly and efficiently, responded to emails instantly, offered loads of useful advice about both buying and selling property, and gave detailed feedback on every viewing when the property was up for sale. During the sale, when the conveyancing firm I was using encountered IT problems which threatened to derail the process, they went above and beyond the call of duty in helping deal with the issue (which of course was no fault of theirs) and were instrumental in getting the sale completed on time. I was out of the country at the time, too, so knowing that the sale was in the hands of such competent agents was especially important. All their staff are extremely friendly and pleasant to deal with. Above all, they are highly compassionate. They care about people, they know how stressful buying and selling property can be, and they do everything they possibly can to help the process along and give the client peace of mind. Undoubtedly the best estate agents in Durham. I really cannot recommend them enough, and if I need a property in Durham in future, I certainly won’t be going anywhere else!

M. A. A.

All my dealings with every member of staff at Ben Charles has been great. Cracking team.

M. D.

Great help with resolving a sticky issue with a previous tenancy, much appreciated. Understanding, professional and helpful.

D. H.

First-class service what more can you say because that's what you get from them I guarantee use these you will not be disappointed They go the extra mile for you

D. T.

I agree, I assumed it was from when google asked me it was from our interactions in 2019 where you showed us round a number of houses.

H. E. M.

I've had a lovely experience as a tenant, would recommend.

M. J.

Great service from all the team, really friendly and helpful.

A. M. B.

Efficient, hard-working and kind team

b. M.

Excellent service..highly recommend

A. R.

Lovey staff, very informative, would recommend

I. J. G.

Excellent staff, excellent service

C.

I Would never use a different agent! Ben Charles are very proffesional and are extremely efficient. I have used them for Purchases, sales and lettings. All of the team at Ben Charles are a pleasure to deal with and communication is always fantastic.

J. B.

Great people always helpful

P. S.

Ok

s. s.

Gr8

D. a. w.

M. W.

s. m.

J. D.

m. r.

Z.

This is the second time I have rented through Ben Charles Estate Agents. My first time was for 5 years and throughout the whole time the entire staff were friendly, helpful, understanding and patient. I used to look forward to my 8 week checks with the staff that visited my property, they were so nice to talk with and nothing was a problem. When you call the office there is always a happy voice answers, be it Ben himself or one of his staff, you can always hear the ‘smile’ in their voices 😀. They have once again rented me a perfect flat in a perfect street, right next to my daughter. This is a real help for me as I’m disabled and often need her help. I would recommend Ben Charles to everyone, they go that extra mile to make you happy with your home, they are committed, professional, personable people who are ALWAYS there for you. You won’t be disappointed with their service! Thank you again, all of you, Paula

J. C.

I can't speak highly enough of Ben Charles. I have let with them for the last four years and they have been a pleasure to work with. From my first contact with Ben when he came to look round my property to my regular dealings with Nigel, Gill and Allyson in the office, everyone has been friendly and super helpful. There have been a couple of tricky moments over the years (absolutely not their fault), but Ben and the team have remained calm and patient and have sorted things out to my total satisfaction. They were recommended to me by a happy customer and I have recommended them to a friend, who is now also using them. If you are looking to let in the Durham area, to my mind you really could not do better than Ben Charles and I would use them again in a heartbeat.

S. G.

Every member of staff that I dealt with at this estate agent was professional and timely. They secured a property to let for me when I needed it most, as the property I had previously secured with another estate agent fell through with less than a week until moving date. Was so impressed with their service and would recommend to anyone. When the time comes to buy my own home will definitely be considering them first!

L. T.

Ben Charles have managed my rental property for several years and they have always provided me with a professional and efficient service. Their proactive management has removed the administrative burden of dealing with short term tenants. I also used Ben Charles recently to sell my house and have been even more impressed. They listened to my requirements and kept me updated at all times. I was most impressed with the ‘added value’ that they provided, Emma went the extra mile to ensure the transaction was completed in a timely manner. For example, the buyers didn’t fully understand the process involved when purchasing a home. Emma talked them through the process and then checked on the progress once a week to ensure no delays, physically assisting both parties in the sale and getting us to legal completion in a timely fashion.

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