Reviews of Ben Property. (Real Estate Agency) in Edinburgh (East Lothian).

Ben Property

43 Reviews

26 Comments

Real estate agency

Property management company

3 Manor Pl, Edinburgh EH3 7DH, United Kingdom

Description

Information of Ben Property, Real estate agency in Edinburgh (East Lothian)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of Ben Property

Reviews of Ben Property

R. Y.

We rented a property from Ben Property in Edinburgh for just over two years. When we moved in there were serious issues that Ben Property refused to address and were extremely rude to my wife who ended up in tears after phoning them to raise the issues. We ended up dealing directly with the landlord - who sorted the issues promptly. The property was in an awful state of disrepair and uncleanliness when we took entry. I spent a lot of time, money and care on the overgrown and unkept garden and we looked after and cared for the place inside and out over the two years as if it were our own. During the tenancy, once the initial issues had been resolved we had minimal issues. When we did, these were sorted promptly by Ben Property. However when it came to moving out we ensured we had an overlap and spent two days cleaning the property once we had moved out; leaving it in an immaculate condition. Ben Property proposed ridiculous cleaning charges initially of £120 from our deposit which we disputed. Items that they claimed were unclean were not on the cleaning schedule that they sent as part of the end of tenancy paperwork. When I raised our experience by way of feedback they were defensive and rude, clearly unwilling to change their end of tenancy procedures. All in all not a great lasting experience of Ben Property, which is a shame. The bottom line is that the property was returned in a significantly better condition than it was received. Be aware that if you rent from Ben Property - you may have problems when you move out at the end of the tenancy with deductions from your deposit.

D. C.

Cannot fault the way they have handled end of tenancy arrangements. A special mention to Bryony with thanks for her help and support.

D. R.

Ben Property have managed my flat for nearly four years and have always given exemplary service. They have cared for my property and tenants very well (I have always checked this with my tenants) and kept me fully informed. One of their strong points is continuity of staff - not always the case with management companies - and each of those staff members is unfailingly pleasant, reliable and efficient. I have used three different management companies in Edinburgh and would not hesitate to recommend Ben Property.

A. L.

We have recently let a property with Ben Property, highly recommended very professional and helpful Tenant is also very happy too

S. F.

Superb experience letting with Ben Property. Our flat was in excellent condition when we moved in, over two years ago. The service and communication throughout our tenancy was second to none, especially when compared to the cash grabbing, rude and incompetent letting agency we rented from prior to our experience with the professional, helpful and considerate Ben Property. I would highly recommend and should we move back to Edinburgh and need to rent, I would no hesitate to turn to Ben Property once again. 5 stars.

С. Т.

Rented a flat with Ben Property and was very pleased with everything. I found what I wanted for the price I was ready to pay, and everyone in the company was great - people were polite and friendly. They never bother with an excess of inspections. Everything was fair, there were no attempts to overcharge anything from the deposit. I am glad I chose to deal with this agency, and certainly would deal with them again if I am ever back to Edinburgh.

K. S.

I recently rented out my property through Ben Property and have nothing but glowing feedback to give. Jamie, Susie and the rest of their team are extremely helpful, professional and responsive. I was particularly impressed by the thoroughness of their inventory taking and the smooth handover/return at the start and end of each tenancy. I wouldn't hesitate to recommend their services and will gladly use them again for any future rental opportunities I have.

j. t.

Been with them for three years as a tenant. Excellent service in general, very kind staff, always helpful since day 1. Anyhting from flat viewing, contracts, repairs, inspections and vacating process was quick and easy. Worth mentioning that the viewings during the last month of my contract were always well scheduled. Unfortunately I had to leave but I would choose them again. One of the best real estate agents in the (difficult for tenants) area of Edinburgh.

J. S.

We have recently used Ben Property to let our Edinburgh home. We have personally received a fantastic service from them, Theo has been especially helpful, at all stages so far. We moved to them after a very disappointing experience with Rettie and Co. and the difference in service has been marked. They have good connections with relocation agents, were very proactive with prospective tenants and gave us feedback after every visit. Communication has been great.

B. C.

Ben Property have been an exemplary letting agent through my three years tenancy of an apartment in Edinburgh's West End . They have responded promptly to all queries, the staff have been professional, friendly and helpful . The whole process of finding the flat, viewing, inventory, moving in, any maintenance and safety checks all the way through to vacating the flat after three happy years have been trouble free. Highly recommended.

Z. K.

I have rented 2 flats so far from this agency. When I first moved into the first one I asked for a new mattress for the bed and for a technician to make a few repairs, two days later I had a new mattress and all the repairs fixed. When I moved out I was given the full deposit, so I did not feel they were trying to "rob" me or anything. Similarly at the new flat I have been very happy so far. They always return my emails and are happy to help me. Additionally, the majority of the flats are in a very good condition, location and nicely finished.

S. -.

I rented a flat with Ben Property for a year and it was a very pleasant experience. Lena and Rachael were always very quick to respond to my emails with helpful replies, and my deposit was refunded without any delay and reasonable deductions. I would certainly use them again.

L.

Moved in to our property managed by them October 2011 - never had a problem with them. Always helpful if there are any problems and always happy to fix anything that is broken. Unlike other agencies I have dealt with they give plenty of notice if they want to do a flat check and organise repairs quickly and promptly. Best letting agency I have ever worked with!

S. J. (.

BEN have managed our property for over 8 years. They have been fantastic in every aspect of their professional service. Jamie and the team have been a pleasure to work with and we can't imagine another team looking after us and our investment

B. P.

My experience with Ben Property has been exceptional. Their team have been very professional and courteous. Nothing has seemed too much trouble and I wouldn't hesitate to recommend them.

K. L.

By far the best letting agent I've dealt with in 10 years of renting property in Edinburgh. Very friendly team and the whole experience was seamless. Highly recommend. K

U. B.

Good experience overall as a tenant . Sometimes took a little longer to take action on key requests but eventually were always helpful (seemed a bit too much under influence of landlord approval at times on some very simple key requests.. ...however in the end always fulfilled the requests(may ne that was to do with lamdlord being difficult ) . Found them reasonable to deal with at end of tenancy as well ,i.e they were fair on deductions they made (unlike many other companies which simply rip off the tenants when it comes to deposit deductions ).dealt with them 2013-2014.

B. M.

I let out my flat for the festival via Ben Property. I can't sing their praises highly enough, Alex was fantastic from start to finish, the process was seamless and my flat was immaculate when I returned

F. W.

Rented with Ben Property and was very impressed, from viewing to return of deposit they were professional and helpful. Recommended.

P. L.

Ben Property managed our property efficiently and achieved good rentals from good tenants. A good agent that I would use again. Thanks.

H. C.

I couldn’t be happier with my experience with Ben Property. The staff were so kind and friendly, an absolute pleasure to work with and were so helpful! I couldn’t recommend this company enough!

s.

Excellent service from all at Ben Property. Repairs dealt with extremely fast and everyone was very professional. Sad to not have them as our agency anymore.

J. G.

Professional and Fair. Very positive leasing experience over my 20 month stay in their managed property in Edinburgh.

S. B.

Ben property showed professionalism throughout the whole rental process. We certainly won’t hesitate to make recommendations.

C.

Ben Property Management were efficient and have a professional landlord tenant relationship .The staff are friendly and answered any queries quickly Would recommend their tenancy service and would use again

L. O.

Fantastic service - very professional and efficient. Theo definitely went the extra mile and beyond what was expected. Would highly recommend.

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