Reviews of Northwood Edinburgh. (Real Estate Agency) in Edinburgh (Edinburgh).

Northwood Edinburgh

156 Reviews

75 Comments

Real estate agency

Real estate agency

13 Comely Bank Rd, Stockbridge, Edinburgh EH4 1DR, United Kingdom

Description

Information of Northwood Edinburgh, Real estate agency in Edinburgh (Edinburgh)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of Northwood Edinburgh

Reviews of Northwood Edinburgh

k.

I used Northwood for a tenant find at my flat and found the staff here very helpful indeed. A professional and friendly service. Lewis was my first point of contact and Stuart and Maria took care of every aspect in preparing the property such as inventories and viewings. They also provided great contacts for maintenance work on my property. I highly recommend this agency.

M.

This was my first time letting out a property and the Northwood team, Lewis Mallen in particular and later Stuart and his team who manage my property, were great throughout the process. Lewis was really helpful with guiding me through the process and the rest of the team were amazing with how quickly they found tenants getting them set up and negotiating a very good rent. Would highly recommend to anybody looking to rent their property especially if you're new to the process.

E. W.

Some eight years ago I rented out my Edinburgh flat through Northwood and was very happy with the service I received. I recently wanted to rent out my same property so again approached Northwood. My initial contact with Lewis Mallen was very efficient and professional and Lewis found suitable tenants for my flat in less than one week. My contact with the Edinburgh office re the necessary paperwork was also smooth and efficient, I highly recommend the services of Northwood, Edinburgh.

E. P.

I cannot praise Northwood highly enough! When we rented out our property, they were so efficient and dealt with anything that arose so quickly, we never had to worry about anything. We decide to use Northwood when we decided to sell and I am so glad we did. They were outstanding and could not be more helpful and reassuring during the whole process. I cannot praise them highly enough and would recommend them to anyone who is thinking of renting or selling a property!!

A. D.

Northwood Edinburgh took over the management of my rental flat after my last agency badly let me down. The property was in a bad state of repair and Lewis Mallen project managed the refurbishment before sourcing new tenants and receiving any management fee. It is now several months later and moving to Northwood is one of the best decisions I have made. I am not resident in the UK and have total peace of mind that my property is in good hands. Thank you Lewis and team for a job well done!

J. L.

I have been a client of Northwood for over 12 years and I have found Northwood to be helpful, approachable and professional. I mainly deal with Stuart and every time I have asked for receipt, inventory etc he has always complied. Lewis was another point of contact who has been very helpful in re-evaluating my rental income. A very friendly service that I would highly recommend.

A.

Having recently taken the decision to rent out my flat I cannot recommend Northwood Edinburgh highly enough. I had never done this before and had no idea of the process but Lewis Mallen guided me through every step in a calm and professional manner, Once everything was ready the excellent lettings team took over, they kept me up to date with how things were processing and I was delighted with how quickly suitable tenants were found, I'm confidant that my property is in safe hands with Northwood.

F. C.

We chose this company to rent our apartment out as it was our local one and dealing with them has been amazing. Lewis and his colleagues are always contactable and return emails and phone calls very quickly. I highly recommend this agency and I have already passed their details to other people!

J. W.

Having recently put my flat on the market then, for personal reasons, pulled it from the market and decided to rent it out, Northwood have been brilliant throughout. Lewis Mallen was professionalism personified as he seamlessly dealt with me, my flat and the situation. Not once did I feel like I was causing him trouble, although undoubtedly I was! If you are thinking of either selling or renting out your precious home, there is no other company I’d recommend. They have done me proud and I’m just delighted my intuition guided me to Northwood.

G. T.

Having had a bad experience with another agent managing my 2 flats in Edinburgh it has been a pleasure and low stress to deal with Northwood, particularly Lewis Mallen and Lauren Hay. I used the tenant find service which has been very economical, quick and efficient in finding excellent tenants. The maintenance teams recommended by Northwood have all been efficient and great value. I would have no hesitation in recommending Northwood; 1st class Gavin R Tait Ltd

D. W.

Northwood Edinburgh has been my estate agent for 5 years. From the first time I walked into their office until this day, I've never been disappointed by their excellent service. Always very efficient and responsive to any issues around the flat. They were also happy to give me recommendations of their local tradesmen to help me with my own flat, and those tradesmen all turned out to be great and reliable people to work with, saved me a lot of hassle. I'm very pleased with their service and couldn't recommended them enough.

G. S.

Northwood and Lewis Mallen in particular have been very helpful in the rental of my mothers property. From the initial enquiry to rental - tenants found within days of placing on the market - their guidance has been very useful. After a quick email and site visit we were given a thoughtful market appraisal and clear professional advice on the refurb and potential tenant expectation with this interest following through to rental.

J. T.

The team at Northwood Edinburgh is fantastic! New the UK, I have been frantically scrambling to find long term rentals. After weeks and weeks of searching and engaging with agents who were overwhelmed and not very responsive, the team at Northwood Edinburgh led me through the process and helped me find a wonderful home during my time here. They each went above and beyond to provide options, offer prompt viewings and provide guidance on timing and next steps. Thank you Northwood !!

D. S.

We put our first property to rent with Northwood and have had a great experience with them. Lewis was really helpful in telling us what certificates we needed and we got a Tennent within a few days of going up

C. L.

Northwood have helped me find tenants quickly, get work completed to a high standard and replied to all e-mails swiftly. I hope the professional service I have received to date continues into the future. Thank you Lewis, Maria and the wider team.

A. C.

Northwood helped me find fantastic tenants for my flat quickly and efficiently. Lewis Mallen was extremely helpful and I wouldn’t hesitate in recommending him to any landlords in Edinburgh.

S. M.

I have been hunting flats in Edinburgh since 1 month and Northwood has really good flats on their site and also their staff is very professional and treat you very well. They help you in case you don't understand anything or need help with anything related to renting process. I would really recomment to go on their site and search for the flats and I am sure that the Northwood team would definitely assist you.

P. M.

I used Northwood to manage a BTL property and the resulting sale of the property. Can't recommend them highly enough. First class service in managing the property and always kept the tenants happy and the property in good shape. Thanks to Stuart Miller and the team for doing such a good job for a very reasonable price. Lewis Mallen and the team helped with the sale and found a buyer very quickly with a very competitive offer and really minimised the stress across the whole process. Hopefully work with you guys again soon.

G. E.

Northwood came very highly recommend from a friend. After making contact with several other estate agents I can see why. Northwood were friendly and professional throughout the whole process and gave great advice for renting out my first property.

a. s.

We had difficulties to find a good letting agent in Edinburgh until we met Northwood and have been pleasantly surprised on the great service and understanding. They are flexible and willing to adapt when necessary. We will work with them again. Special thanks to Lewis, Stuart and Eden. Good management.

C. W.

Excellent experience from helpful, knowledgeable and professional local team who understand the needs of investors from personal experience. I feel I can leave my property in safe hands (I live overseas) and that matters will be handled promptly and with fairness to all parties. Thanks Lewis, Stuart and team!

A. T.

Northwood have been excellent In assisting me in letting my flat. From Lewis who gave me helpful pointers in presenting the flat at its best to Claire and Marie answering any queries I might have efficiently throughout the letting process.

O. J.

I was struggling to find a flat, let alone a viewing for one for a while through September until i stumbled unto Northwood and one of their properties. Eden and Jennie were very accommodating and understanding of the urgency of my situation, and helped me and my now flatmate secure the place in the timeframe that was suitable for us. Eden and the team were very professional, prompt, and cooperative throughout the whole process, which created a much needed sense of ease in a stressful time.

L. B. A.

Northwood Edinburgh rental process was really simple and straightforward. Totally recommended! They replied pretty fast to my queries and they direct me when needed to complete all the steps. All agents were very responsive and I love my flat! it is well located and right price :)

J. B.

Really fantastic services through their tenant find option. Lewis Mallen and Claire Bunce took all stress away from myself and are also fantastic communicators. I wouldn't hesitate to use them again as a landlord and will be requesting their services again I am sure

M. A.

Big thank you to Lewis Mallen Business development manager at Northwood. He has been outstanding before, during and after setting up my let. I spoke to a few companies and I chose Northwood purely due to Lewis. Much appreciated!

M. L.

We have recently used Northwood as our letting agent to let out our flat in Edinburgh. Lewis was our first contact, he was very knowledgeable, helpful and had the flat on the letting market within days. Stuart, Luisa, Maria, Eden etc in the office have been very professional and responsive. We had tenants in the flat within just over 2 weeks. We would highly recommend Northwood to anyone who’s looking for a letting agent.

J. C.

I recently rented my flat in Edinburgh using Northwood as my agent and couldn’t be happier. I first met Lewis who was very friendly and informative. He had the flat online the following week and I had tenants within 5 days. I couldn’t have asked for a better service. Everyone in the office has been great (Clare, Luisa) and the whole team. I would highly recommend them as a letting agent.

F. H.

I have had a very good experience with Northwood, who manage a property for me. Thanks to Lewis and Stuart and all the office staff I have corresponded with - all very efficient and helpful!

D. G.

I am currently renting a flat with Northwood. They have been great since the beginning. The process of applying for the property was smooth and Fiona was very helpful throughout the process as well as after I have moved in to the flat. If any repairs are needed Northwood team are very quick to arrange it and are always very helpful with any queries I have. So far my experience as a tenant has been great and I would really recommend Northwood if you are looking to rent a flat.

R. B.

I used Northwood as Letting Managers and then to sell my flat, and found them to be clear communicators willing to make things simple. I asked for help with a number of things and help was provided. Letting was a stress free experience. I would recommend the company above many estate agents I have dealt with over the years as very Professional.

C. M.

A change in circumstances meant that I did not end up letting my property through Northwood but I found the service they offered up until that point exemplary. Lewis and Stuart, the two people I worked with in preparing for the let were both very helpful - nothing seemed too much trouble for them.

P. C.

I met with property manager Lewis Mallen after a couple of disappointing meet ups with other companies. He was very professional and answered all my questions. The onboarding process with the tenant was smooth and quick. While finalizing the tenant's move in, I've dealt with several people from the Northwood office and never once did I have to go over anything twice. It is truly a team effort and everything was handled within hours. I feel relaxed having Northwood to lean on if there is ever a problem with my rental property.

D. D.

I am a new tenant with Northwood as I just rented a new flat. I have to say that after I saw the flat, I checked the reviews for this agency and some of them made me sceptical if I should proceed to rent with them. However, the professionalism of Lewis, who showed me the flat and really helped me to get it quickly, made me think that I should give a chance (the flat was amazing too), as mistakes maybe were made in the past, but the company is trying its best to get better. If anything changes, I will update this review as I believe reviews are very important for everyone. As someone which also just ended a tenancy and started a new one, always but always take photos and videos of the property and communicate via emails with everyone to have proofs.

E.

Letting my flat with Northwood has been a completely stress-free experience. Lewis and Stuart walked me through all the details and were available to provide guidance every step of the way. Highly recommend!

C. H.

My experience with Northwood was fab. We used their services to value our rental property. Very quick response, friendly, approachable and super professional. Would definitely recommend Northwood! You won't be disappointed! (C. Watson).

G. G.

By now I have spoken with almost the whole team at Northwood Edinburgh. I have nothing but only gratitude towards them for guiding me with my move to a new rental. This was done just in 4 working days and that wasn't rushed, all the procedures were followed from the online viewing, reserve the place, arrange in person viewing, getting the references checked, contract signed and finally a well cleaned place to enter with the problems noticed at the property being rectified. Normally we have to collect the key from the office locker or at the property, and due to certain personal circumstances I had to cancel my key collection. Luisa Petretti, property manager, kindly delivered it right away to my house, while Hugh Logan really supported this right away. I'm very thankful to the team and highly recommend Northwood if anyone is looking to find a good letting agency.

M. P.

We moved our flat letting to Northwood in late 2020 having just fully renovated it. We had become tired of impersonal service and a lack of response from our previous agent. From the start the Northwood team have been very attentive to our needs despite the whole Covid 19 lockdown situation. Prior to letting we had very helpful discussions with Northwood including regarding the rent. Subsequently, following their advice when there seemed to be little acceptable interest in the property, we set a lower rent we were happy with that recognised the difficult state of the market in the Covid 19 climate. Within a few days we had an application, our tenant had moved in and rent in the bank. The office staff are extremely helpful and quick to respond to emails and requests. For example: we needed to provide a new vacuum cleaner for the flat and the office were happy to receive an Amazon order we placed and put it in the flat. When the new tenant moved in and asked for it to be removed as they had their own, Northwood collected it, labelled it and dropped it off to be returned to Amazon. That's a responsive and confidence building service! It is early days yet as we have only been with Northwood since mid-December and the first tenant has only been in place for under 2 months but we are very happy with the service and convinced that we made the right move to switch our letting agent and join Northwood.

E. T. G. H.

Lewis from Northwood Edinburgh kept me updated at all times and I found him reliable, professional and very efficient. I received an excellent service with a customer focused attitude. My property was rented out even though we were going through a lockdown due to COVID 19. I am so happy with the tenants they found me. Thankyou Lewis, Northwood is the best letting company I have ever come across. Will definitely be using Northwood again!! Ruksana

H. A.

Thank you Northwood Edinburgh in particular Lewis Mallen, Maria Beattie, Stuart Miller and Lauren Hay for your great work over the last 2 months. It was my first time using a letting agent to let my property. You gave me a peace of mind! I appreciate your advice, guidance and attention to detail. Many thanks, Hanna

F. W.

I have rented a number of properties in and around Edinburgh and as a tenant, I can honestly say that Northwood have been my preferred letting agent. All the staff I have dealt with at Northwood have been very friendly and their level of service is excellent. Eden (my letting agent) has been suburb. She's been extremely approachable and responded quickly to any queries I had. Northwood were never intrusive while I was renting from them, they let you know weeks in advance if there are any scheduled inspections and were incredibly helpful if any maintenance work needed completing in the property. If you're looking for a friendly, reliable and trustworthy company to rent from... I recommend you choose Northwood Edinburgh!

M. M.

In a city somewhat infamous for horrible letting agencies, people were always surprised when we said that we never had anything but positive experiences in our two years with Northwood. They were always responsive, personable, and treated us with respect as tenants. I would absolutely recommend them to anyone looking to rent in Edinburgh.

l.

I have been a Northwood tenant for the last 8 years and I have found them to be consistently excellent. They are friendly, helpful and always attentive. They are also very knowledgeable and always find excellent tradespeople when the need arises. Nothing is ever a drama with Northwood. Thank you guys - you're the best!

B. L.

As a letting agent, Northwood have managed our property for many years and never have failed to give excellent service. I cannot recommend them highly enough.

L. K.

I have rented my flat out for the first time with Northwood and they have been very helpful, Lewis Mallen went through everything and answered any questions even my stupid ones :-). The rest of the team have also been very helpful when I have had any queries. I would recommend them.

E. a. L. L.

Fantastic service level and professionalism from everyone at Northwood Edinburgh. It has always been a great pleasure dealing with you and we have no hesitation in recommending you.

A. A.

First time entrusting my flat to a property management company and Northwood were my first choice. Couldn’t have asked for a more efficient service. The flat was leased within a week of going live and every assessment and energy certificate taken care of. Highly recommendable, especially if you want the peace of mind.

H. L.

I am extremely happy with the way Northwood manage my property. They take away all the hassle, and are very friendly people to deal with. They always consult with regards to any spending, and provide their own contractors unless you want to use your own (I've always used their people, as I know they do a good job). I receive regular reports on the status of the property, which is great. On occasions when I have decided to upgrade the property (e.g. installing double glazing), they make all the arrangements for that, too. Fantastic! I love the service they provide.

A. T.

The staff at Northwood, Edinburgh, have always been polite, friendly and helpful. They also know who their clients are and are knowledgeable about their properties.

L. M.

Eden and the team have been so helpful with the move into our rented property. Always a phone call away ready to answer any questions, and are very responsive to emails. Best letting agency I’ve ever experienced in Edinburgh.

S. B.

I cannot recommend Northwood highly enough. I have used them to manage my properties for many years and they have constantly gone above and beyond. They are the most professional company I have ever dealt with and their attitude and expertise takes the stress out of renting. I also used them as an estate agency to sell and again they excelled in every way. Hugely grateful to Stuart and the team.

l. r.

We have rented with Northwood for 9 years in the same property. We moved from Brighton before seeing the property and everything was handled professionally . Anytime we needed something which was only a couple of times in the time we were there it was no hassle and dealt with promptly . Cannot fault Northwood at all , all staff to name a few Stuart, Claire , Laura were fantastic . Highly recommend.

H. M.

We have rented out our home through Northwood for the last 5 years and the service we have received has been exceptional. We are overseas and rely on them completely to keep the property safe and I have never had to worry. Their communication is prompt and always polite, nothing is too much trouble and they have a "can-do" attitude which is vanishingly rare. The 4 sets of tenants we have had have all been well chosen and the property has been looked after well. I feel fortunate that we made the decision to rent through Northwood, I trust the team there, and find them to be a class act in every respect.

A. R.

Well, after an abortive house hunting in Edinburgh this firm came up with the goods on our last day in the city! A rare find of a large unfurnished house to rent in Edinburgh, what a feat! Maria Beattie, the manager of Northwood UK deserves a special mention. Well done all.

G. W.

I have been a client with Northwood for many years. The team are professional, extremely approachable, and very quick to respond to all matters regarding my property. They provide a real personal service, which you don't often see these days.

T. T.

Northwood have been managing our flat for a number of years now. The Edinburgh team are spot on, friendly, professional, we always get our rent on time, inspection reports done regularly. They sold a flat for us last year which took all the stress out of selling for us. We’ve been with a few agents over the last 20 years, none have met Northwoods standards! Great job Hugh and Stuart and all the team. Tricia and Gilbert

T. R.

I've been tenant with Northwood Edinburgh for past several years and I have had fantastic experience with Northwood letting agency. The staff members have through knowledge on letting business and they are always helpful to the tenants as well as landlords. All of their staff members are friendly and supportive and I am enjoying being a tenant of Northwood for quite long time and would like to keep continue the relationship further more in future :) I would definitely recommend any tenants to go through Northwood letting agency in Edinburgh for taking property on lease, you will be at right stop for property management solutions :) Cheers Tejas

H.

From my first call with Lewis through to everyone in the team that I worked with the service was first rate. A professional, efficient, proactive and genuinely helpful team. Great value too. I will definitely be using Northwood again.

K. 3.

I would highly recommend using Northwood. I have rented property through them for almost 12 years now and have just moved into my 4th property with them. The staff have always been lovely any time I have needed to get in touch. They are friendly, always helpful and have sorted out any issues as quickly as was possible. Once when my heating broke down in winter and there was a slight delay with the contractor/repair company, Northwood offered to buy me some heaters and drop them off personally, until the issue could be fully resolved. I have never had any problem with them as a company and my experience has always been positive. Tenant and owner are protected from potential deposit/refund issues as Northwood take photographs of any wear and tear over the years and I have always had any deposits returned in full. I would say that if you are a decent tenant, you look after the property well and communicate with them when you need to, then you can expect a great service in return. I would recommend them to anyone.

M. P.

The process of application went really smooth and without any problems. Loving the flat. Also throughout entire tenancy period, everyone at Northwood was really helpful and kind. Would be happy to rent out a flat from them next time again! Totally recommend to everyone

J. P.

Northwood helped me sell my 3-bed property in Murrayfield and the process couldn’t have been easier. They handled everything regarding the sale for me and I’d be happy to recommend them!

S. B.

Northwood have always been highly professional in providing an excellent service. Hugh and Stuart always kept us in the picture regarding our rental property and informed us about any change in legislation, market conditions and were always available for guidance. We have worked with Northwood since 2012 and with living overseas took out the premier service which gave us peace of mind that our investment was being well looked after and maintained, something that we could not do from a distance. I would highly recommend this service to those who cannot or choose not to be hands on. Northwood seemed very circumspect in their choice of tenant and judging from the condition of the flat seemed to have made good choices. We were notified without delay of any problems that occurred and where necessary profession, vetted trades people were utilised to solve those issues. We would not hesitate to recommend Northwood and will definitely use their services in the future.

P. P.

Stuart and Lewis at the Edinburgh branch have been first class in finding a suitable tenant for us; they were always professional and the communication has been first class. Would thoroughly recommend.

S. I.

As a landlord, I have used Northwood for several years now. I have always found them to be helpful and efficient. They engage with tenants and conduct property inspections regularly where any faults are identified. They also engage with the tenants for the annual gas safety inspection and arrange access.

S. P.

Northwood have been thorough professionals and responsive. It’s always a give and take in tenancy contracts. You gotto keep the property clean and let the agency know of any issues. Rest all takes care of itself. Fantastic experience...Surely recommended!👍🏻

L. M.

I have used Northwood twice to sell houses. On each occasion the team kept me up to date with progress and quickly sourced buyers. I found the team to be very responsive and and professional. We sold both very quickly.

s. s.

Thanks for the great service provided by Northwood team. we have received an hassle free stay with your support right from beginning of document signing from abroad till the end with tenant friendly team. Definitely we will get in touch in future stay and refer Northwood for our colleagues as well. Thanks for your support which was very timely during our initial Stay with family. There were no problems anytime during our occupancy.

A. L.

Overall Northwood was easy to deal with. They were professional at the initial viewing and conducted individual viewings rather than group ones which shows they actually care about the tenants they choose. The agency was generally quick to respond to emails and phone calls, but there was no particular person assigned to my property so I never knew who to call. Also, when there was a maintenance issue with the boiler, I was required to call the insurance company, which I would have thought was the landlord's responsibility. My main issue was that an initial 150 pounds was added to my first month's rent to cover the landlord's "expenses" without any warning. Northwood framed it as the landlord's decision; however, as a letting agency I don't think they should allow their clients to be taken advantage of in that way. Other than that, however, there were no unexpected charges.

M. V.

I would definitely recommend Northwood. Lewis was very knowledgeable, helpful and answered all my questions promptly. He certainly gave me good advice to get into the letting property market. Claire & the team were all very professional and helpful too. Thank you!

A. C.

Northwood have been brilliant in getting my property to market. They always respond to queries quickly and provide a very personable service. I look forward to our ongoing relationship.

L.

Maria’s been very helpful with our move in process - we had our contract signed and the keys a week after viewing the property and we’ve been able to easily make edits to our moving in inventory. Responses to emails are always quick as well. All in all great experience.

C. C.

I have used Northwood for a number of years to rent out my property and have always been highly satisfied with the service they have provided me with, from working with the tenants to ensure repairs are done to keep my property in top condition and also working with other tenants to ensure common repairs are done they have taken these burdens from me and I would highly recommend them to offering recommendations when new legislations introduced for landlords. The staff are always pleasant and respond quickly when I have had queries and to ensure I have full paperwork for my tax returns. Will certainly be staying with them for my duration as a landlord.

H. S.

Brilliant letting agency, I'm happy to rent another flat with them. Fiona (our agent) is incredibly nice and quickly handles all of the problems (like electricity shortage). When there were issues with the flat they have quickly arranged for people to fix stuff like oven, shower etc. And now she found us a really perfect flat - I couldn't have been more happy!

A. S.

I really don't like to complain, and I don't want to rate just one star or 2 because I am at the end so happy I have got this flat!! The good thing was I've never had any issues with the flat so I didn't have to much to ask from the agency so I cannot say they are good or bad at customer service as I didn't have too much to communicate with them. Those I spoke to were nice and polite. Fiona in particular was really nice, she was the one who showed me the flat and processed my application. A lovely person. Stuart was also nice and released my deposit very quickly. But I feel I also have to say the negatives: 1. When I moved into the flat the intercom was not working and I was told it would be fixed. 1 year and a half after and the intercom was not fixed. 2. I have had several times when I was sleeping and I woke up with someone in the house. Apparently there were gas engineers and someone to change the smoking alarm who were given a master key to enter the property but who didn't bother to knock the door. I am a light sleeper and always hear when somebody knocks the door so it wasn't that I was sleeping like a log and I couldn't hear them knocking. I heard when they turned the key to open the door and when they came inside and I was in my pyjamas, imagine how awkward. One time a lady from the agency phoned me after the gas engineer came into the house like that and she apologised that they had forgotten to mention that the gas engineer would come and do the routine inspection to the boiler. Not very nice to be invaded like that. Has never happened before with private landlords. 3. Apart from sending us notification letters with them undertaking routine inspections every 3 months, I have had almost no communication with them for 1 year and a half. Initially we have signed a contract with them for 1 year. 2 months before the end of the lease they phoned asking if I wished to extend the lease for another 6 months which I was more than happy to do because I really liked the flat and I didn't want to move out. HOWEVER they have never ever mentioned the owner WAS SELLING THE FLAT!!! No mention of that. Well after that no communication at all with Northwood. After a few months they emailed me telling me the owners would come and measure up the windows. Nothing more. Well the owners came and asked us where we would go next, what our plans were. We were kind of astonished..looking at the owners not knowing what they were talking about... .Eventually they told us: "Well we are selling the flat, did the agency not tell you that?" Well...no, they didn't. That was the most awkward moment. The owners were lovely people, I liked the flat so much that I decided to buy it. Towards the end of completion of purchase I have found out that Northwood actually wished to CHARGE THE SELLER a percentage from the selling price because "THEY INTRODUCED THE OWNER TO ME". What a joke. So they have HIDDEN from me the fact that the owners wanted to sell the flat (they were aware of that when they asked me to extend the lease for another 6 months), made me just extend the lease (it would have probably been more difficult to find a tenant for just 6 months) and gave me and my boyfriend I was sharing the flat with a notice to REMOVE ourselves FROM THE PROPERTY one week before Christmas...that's when the letter of "REMOVAL" came. Our lease would have ended on the 4th of February and they sent us that letter before Xmas. Again without mentioning anything about owners selling the flat. I was already in process of purchasing it but imagine if the owners had never come to measure windows. We would have found out one week before Xmas that we had to evacuate the flat at the beginning of February. I would have never had the chance to buy the flat if I hadn't met the owners. It was just my luck I met them. And they want PERCENTAGE from the selling price. Fair enough if they had told us about owners selling the flat, they would have deserved the money but they haven't so beware what you sign as they will not help you sell but only charge you.

h. B.

I have had the good fortune of being under their care for the past 3 years. Could never have asked for a better agency, in every way. Highly recomend, they have never let me down and always sorted every little thing with the utmost care, speed and eficiency.

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