Reviews of Complete Prime Residential Limited. (Real Estate Agency) in London (London).

Complete Prime Residential Limited

289 Reviews

227 Comments

Real estate agency

Apartment rental agency

Second Floor, 14-18 Old St, Barbican, London EC1V 9BH, United Kingdom

Description

Information of Complete Prime Residential Limited, Real estate agency in London (London)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of Complete Prime Residential Limited

Reviews of Complete Prime Residential Limited

M. S.

This review is more is directed to my main point of contact at Complete, Sky Mansfield than the wider company. I very rarely come place a public review but having had Sky as my Property Manager over the past 5 + years I have honestly been blown away at her professionalism, empathy and overall efficiency. She has made dealing with issues easy and pain free which i know is not the case for many when renting. Her ability to offer solutions, and understand needs and frustrations when they arise shows her high commitment to providing a great personalised experience. Thank you sky.

C. M. M.

Complete Residential surprised me ! Since I moved to the UK everytime I move home I know I have to fight for my deposit despite leaving houses in a great condition. Because this has happened to me so many times with different estates agents, I started thinking that being dishonest is a must have skill for estates agents. Today I was happy to finally discover that there is at least one that deals with tenants fairly. Thank you Complete Residential for being honest.

K. G.

Penny has been a very responsive and supportive property manager. She always keeps in contact whenever queries are raised and is available when needing to speak to her. Very happy with the support she has provided in her role and couldn’t recommend her more.

l. d.

I have been with "complete" for over 4 years now and they manage my flat, the service has been mixed throughout with good and some bads, until recently where Viktoria lead the move of the new tenants. Viktoria managed the whole move to a great standard and more importantly got all checks and work done, so the new tenants had a nice newly painted flat to move into. Highly recommend Viktoria.

L. M.

I've had a fantastic experience with Shamira, from Complete Residential. This is the first time that I've rented alone and Shamira made the process very clear and stress free as possible. She has been attentive and professional throughout our discussions. I would recommend Complete Residential - thank you again!

P. R.

Shamira was very helpful whenever we raised any issues. She was professional, replied to all queries in a timely manner and was very understanding when I had raised a problem with checkout.

B. A.

I've been a tenant for 3yrs and in that time they've always responded promptly to queries, been helpful over the phone, and supportive when looking at extending agreements. They leverage platforms to provide transparency on where complaint cases are and also for handling documents which makes things easier especially during Covid.

D. A. L.

Really smooth experience, Zoe was super helpful and responded to all our queries quickly. couldn't have asked for more.

A. H.

Penny is very helpful and supportive. She helped me to quickly solve some problems in my flat. I appreciate her help.

A. K. B.

I had a excellent experience interacting with the consultant Ms Katie Hobson at Complete Prime Residential Limited. She understood our rental requirement. Her communication was superb. She responded very promptly and to the point. In one of the visit, I requested her just 1 hour before to reschedule the viewing and she accepted my request. It saved lot of my time and effort. During viewing of the property she explained each and every aspect of the house. Thank you so much for taking care of us.

P. H.

My wife and I have been very happy with the service provided to us by Harriette at Complete. She is very pleasant but professional, efficient, a good, prompt communicator and she is supportive of our needs. I could add that the same applies to the rental team at Complete as well.

N. S.

Our property manager (Jody) has always provided us with great customer care and service. Whenever we had any problems with the property we are currently renting she has been been very helpful and eager to resolve the issues.

I. A.

Jody Micallef has been my dedicated property manager for over 18 months now. Despite a few issues at the beginning with Complete, she managed to turn things round for me and I have always found her proactive. She is a credit to the company and have always found her helpful with all my issues with my flat.

L. H.

Excellent services provided after we got some problems with a renter. Special thank to Karolina Kramer for all help / support / initiative !

A. S.

Jody Micallef took over in May 2019 as our Property Manager after a relatively high turnover of Property Managers which, combined with tenant issues, was very frustrating, expensive and stressful. Jody was excellent at trying to sort out a legacy of problems which she inherited and was patient and professional throughout. She is very customer-service oriented and responds to communication in a timely fashion. Things have been much smoother since she took over.

M. A. N.

I rented a property through Complete and our property manager is Jody. I honesty used to dread the day I have to deal with a property manager or a landlord but Jody changed my perspective completely. She’s always available for when you need her regardless of how busy she is, quick to respond, goes above and beyond to make sure you get the help you need and follows up to ensure the matter is resolved. Excellent before and after service and would highly recommend if you’re looking for a property to rent :).

D. M.

We were a tenants. This agency is really great. They are very responsive and quickly fix all the issues. We were really sad that we had to change agency because of moving.

A. A. M.

A professional real estate company. I have been dealing with Complete Limited for more than three years , so far happy for the level of service I received. Zayna Mirza is the agent who is looking after my unit , she is a professional, cooperative and responsive to all of my questions and inquiries! Complete Limited is the right choice to manage your assets!

Α. Σ.

Excellent service by Karolina Kramer. Very helpful and positive experience in a difficult situation. Thank you. George

H. K.

I had an amazing experience communicating with Jody Macallef at Complete Prime Residential Limited. She always responds very promptly and does her best to sort out every issue we have. I am pleased that Jody Macallef is our Property Manager and hope she will continue doing her job in the best way. I really appreciate what she is doing for as. Thank you very much for all your work.

D. M.

We have been renting a flat with Complete for a bit more than two years now. They are excellent agents, but we would like to say a special thank you to Joana F. who has been our property manager for the past year. Always approachable and responsive, she is a great professional and an asset for Complete and hence one of the reasons we will happily continue our tenancy with them. My family can’t be more thankful to her great services and communication.

K. P.

My wife and I were very satisfied with a service provided by Complete, this agency deserves 5 without question. Nice, professional and responsive, ideal for people who care about what they get for their money. I can only recommend our agent Jody, as we had some unexpected issues during tenancy, but she always handled them very responsibly and in short time. I would also like to thank to Reni, who was dealing with us initially and helping us to set up the contract! Thank you both!

A. F.

Despite working in a new job and having the spectre of a pandemic hanging over our heads, my partner and myself have been very impressed with our new property manager, Thomas(not that there was anything wrong with our previous manager). After only a couple of week Thomas has fixed a number of issues which arose in that time as well as a few that could not be fixed during the height of the pandemic. Very professional and a credit to Complete.

M. A. T.

I have been a client of Complete Lettings since May 2017. Currently, I live overseas and my last property manager was Tom Wade who did an excellent job. I was worried about whether I would continue to receive the same standard of service once he was replaced. Jody Micallef, my new property manager has completely reassured me. In a very short period of time, Jody has proved herself to be a very capable, diligent and hardworking professional and I am really pleased to be able to recommend her services.

L. O.

My partner and I have had a good experience with our letting agent, Jessica Avalos. Jessica was responsive to our emails, and was able to answer all our questions during the inspection. Jessica also quickly resolved a last minute issue (caused by the landlord, not Complete) so we could move in as planned. Thanks Jessica for all your assistance.

U. D.

I have been using Complete to let out for the last 2 years and I have generally found them to be very responsive and pleasure to deal with. They are attentive to my needs and queries, and pleased to note that they are looking after my interests well. Sara Malik was recently appointed as my property manager and I have found her to be very good communicator and provides good and prompt service. Please keep up the good work.

G. S.

I lived in a CPR manged property between April 2017 and March 2020. The flat was new when I moved in, and I had an excellent stay. Moving in and out was made as trouble free as possible. Jody who was managing my property was very responsive, keeping me informed on changes and works taking place in the block, and helped me whenever required. It was great help having the checkout arranged to be performed in my absense as I was self-isolating at my new residence on checkout day. Overall I had a very pleasant experience as a tennant.

R. S.

-- update -- Over a year now and all my interactions with Joana my property manager have been great! -- I had a great experience with Complete. Reni was super helpful and the the entire application process was online and easy to use. Joana my property manager was very responsive to issues with the flat and she works swiftly to solved them. Great job!

L. J.

Kirsty has been very professional in handling my enquiries and issues about the property. Her quick response offered me a peace of mind knowing soneone who care!

N. d. S.

I dealt with many estate agents in the London area both as a tenant and as a property owner. I rank Complete Prime Residential as a top service provider. I rented a property through this agency and every single aspect was handled very smoothly and professionally. I especially highlight the professionalism of Ciaran McDonnell who handled the tenancy agreement and getting installed, and George Georgalli who managed the property during my tenancy and kept everything up and running! I definitely recommend!

D. P.

Me and my partner were looking for our new home. We have been contact with Reni Rupprecht since summer time and she was always very understanding and helpful. After we found the perfect place for us Reni always made sure she informed us about the property and the process and after some issues with the previous tenant we finally moved in 3 weeks ago and we could not wish for a better place to live. I would highly recommend Reni to anyone who is looking for a new home.

T. A.

Sky was an excellent Property Manager and we were always dealt with professionally and courteously.

E. M.

I would like to thank Jody Micallef for being such an amazing property manager, allowing me to have the best experience possible with Complete! Jody has helped me through different requests, one being in need of a gate remote to access a car park which was something I needed quite promptly! Jody would always be attentive and reply to my queries in no time! Jody showed amazing communication by always keeping me updated on the ongoings of the request and done everything to help the process move quickly to enable me to use my car park space which was exactly what I needed! I couldn’t of asked for a better person to deal with my request as my needs where met outstandingly. Jody is a lovely lady l and I’m glad to have her as my property manager! Thank you for all you do x

D. F.

I'd like to thank George for his help and support as our property manager.! Our experience with Complete was below par until George came on board. He was knowledgeable, attentive and always kept us in the loop - his colleagues should take a leaf out of his book. I would only recommend this company if you are lucky enough to have George as your property manager.

R. P.

George was my property manager for a flat I rented in Greenwich, he took over from Lianne who was not very helpful . George is very polite, considerate and above all worked hard to resolve issues quickly and with minimal disruption and stress. At my property I needed a new vacuum cleaner, within 24 hours George had obtained approval from the Landlord for me to buy a replacement, the cost of which I could deduct from the rent. I forgot to deduct the vacuum cost from the rent as I pay by direct debit every month and George without reminder refunded to me the amount I had paid for the vacuum. The plug in my sink also needing replacing the week I was getting married and George ensured this was completed very swiftly. Excellent service all round.

M. M.

Editing a very negative review i left in 2016. After few years of very poor service and management of our flat (we're tenants), since some time we have the pleasure to have Sky Mansfield as our property manager, and I must say she's been very helpful and efficient in any issues we had since she arrived. My first few years dealing with Complete were definitely a 1 star review, but now I'm happy to change to a good 4 start only thanks to Sky and how helpful she's been in many occasions.

P. M.

I had a great experience with Complete. Joana my property manager was very responsive to queries with the flat and she works swiftly to solved them. The team is professional and friendly and they helped me throughout the process and entire application process was online and easy to use, overall past 2 years I am very satisfied.

M. G.

I have been privileged to have George as my Property Agent. He is very professional and very efficient. He helped me with everything from the beginning and I could not wish for any better assistance than his. Apart of that he is lovely and very kind person. If every property agent on this planet could learn from George that would be great:) Thank you George for everything. I wish you all the best in your career. You are doing great job!

A. H.

My experience with Complete in the UK has been very positive. Ryan Coucill has been my property manager in Manchester for close to two years and he has been consistently professional, efficient and proactive. Being in a different timezone, it is all the more important to have a great property manager and Ryan has done a superb job - would highly recommend!

J. M.

So far I have received timely and efficient service from Complete, in particular my contact point, Sky Mansfield. Matters relating to rental agreement, repairs and miscellaneous regulatory issues have been handled with common sense and courtesy. I am currently very satisfied with the level and scope of services provided.

M. N.

I have been letting my London property through Complete Prime Residential Ltd for over 2 years and been most satisfied with the service provided. My Property Manager, Alina Stancila, is proactive and very responsive to all enquiries. In addition to keeping me well informed of matters relating to the property I feel she is doing a great job taking care of my tenants needs also.

G. H.

Complete managed my property while I live overseas, and take away all the hassle of having to manage property form afar. They provide a great, very efficient management service. When it came to wanting to sell my property, asking Complete to market it seemed a natural choice. They managed my expectations well and dealt with any obstacles very effectively. Great service.

M. C.

My experience with Complete has been great and they have made the process of signing up to a new lease and exiting extremely easy. I must give special thanks to Mai Webster who has been amazing throughout the process, from answering all of my queries with grace and efficiency, arranging an early mutual break of our lease to releasing our deposit without any issues - a very rare occurrence in residential lettings.

S. W.

Complete were a pleasure to deal with during our rental experience. They were always responsive, efficient, and went over and above to ensure out successful and issue free tenancy

C. G.

Complete Ltd have been a fantastic agent. The property I rent is extremely well maintained and a good price. The team at Complete are very responsive and always extremely helpful and friendly. Adam Carter, the property manager, has been fantastic. He has always been very quick to act when things have needed fixing in the flat, and is incredibly supportive and accommodating of the things we need. I would recommend Complete Ltd and would use them again.

D. P.

I purchased my property through Complete last year and previous to that I was renting another apartment through them. My experience with both the letting and sales teams was very positive. They have been very professional throughout the process and have acted over and beyond their remit when the seller was non-responsive, thus keeping the delay to the process to the minimum level they could. I would like to mention Reni who was very helpful when I had problems taking possession of my rental apartment, even going to the extent of arranging a change of locks when the keys were not to be located on a Sunday. Coincidently she was the person who showed me my apartment and was helpful and proactive with the whole buying processes. Sam, who covered for Reni when she was on leave was brilliant and the handover between them was seamless. I would recommend Complete.

A. K.

Since Simona became our property manager we can't complain about Complete Agency. She is very helpful and professional, manages every case with care and attention to details. We feel that she takes care about tenants, and did her best to negociate good deal for renewing the contract. We are very satisfied and would recommend Complete Residential if Simona is your manager.

P. C.

I've only been a tenant of Complete Properties for just over two months now but I've got to admit that it's genuinely on the most professional agencies I've dealt with in my 5 years of experience as a tenant. Reni, with whom I was initially in contact with to secure the flat was always very accommodating and helpful with any requests that I had prior to moving in. An equally excellent impression was left from Lizzie who is managing the flat maintenance matters. She responds to all my requests within two days and she takes action proactively to reach out to the handymen. So far it's a very organised and honest agency which is quite rare to find London in my opinion. Thank you Lizzie and Reni for all your hard work!

G.

I would to thank Jody Micallef, who's our property manager, for all her help and support. She has been very responsive, not only when we require support, but also reminding us of any developments/updates regarding the property (e.g. security) and other things such our tenancy that is due to end. She sorted the renewal so quickly and kept us up-to-date throughout. Many thanks from GL

C. A.

Complete Letting has been managing my property for the past 4 years and as an overseas landlord, I would highly recommend them. Jody Micallef has been first class. Her communication , prompt responses and readiness to assist has taken all the pressure off being a non resident landlord. There systems, and ease of management is world class.

M. R. S.

I would like to take this opportunity to thank Mai Webster, the property manager from Complete Prime. We did not have a pleasant experience with Complete Prime and it wasn't easy to out of the tenancy contract but we really appreciate Mai's cooperation and support to arrange the move-out. We value her professionalism and empathy towards the client. I wish her all the best for future endeavour. The above 5 start for Mai Webster.

I. G.

George has been a great help as my new apartment in Axell House. Given a couple of issues, he immediately followed up the issues and resolved the issues quickly - this is essential as I live overseas and ensures the tenant is satisfied. Thank-you

B. D.

I am am extremely happy with George who manages my SE1 flat. He hops in promptly to fix issues as they emerge. Most recently, he persisted with a utility to resolve an unpaid power bill from a previous tenant. If I called up, he'd answer. He does a great job and frankly want him to stay on my case for a long time to come.

D. L.

We were very satisfied with Complete and especially our property manager Joana Ferreira who was perfect in all senses during our stay with Complete, always professional and helpful. I'm not giving Complete 5 stars since, despite Joana's amazing work, some of their conditions such as the fee for references mentioned in another comment seem a bit unfair, and we had a few minor issues during the renting process itself until Joana took over.

D. V.

My partner and I have just moved in a new property managed by Complete Prime Residential. The property manager Alina Stancila has been very professional and helpful, dealing promptly with any questions and issues that we have had. Great work!

r. k.

I have let Complete manage 4 of my properties at UK. While I had heartache in the past with some Property managers there, I am quite happy with the way Alina handles my issues. She gets into details and follows up the issues promptly until close out. It is very important that who is the person handles the property as the attitude, sincerity to serve customers and competency varies form person to person.

F. Z.

I started dealing with Zoe from Complete... And although I was late at every stage submitting whatever was needed.. Zoe was absolutely amazing at helping me to get everything sorted. She went over and beyond what was expected of her, and I have moved into an amazing apartment thanks to her. I cannot recommend Zoe enough, and unfortunately 5 stars is not enough.. If I could, I would definitely give Zoe 10 stars!! Thanks very much for everything

A. D.

I would like to thank and commend Jody for her responsiveness, communication, proactiveness and professionalism. As overseas landlords, we have not always had the best experiences with Property Managers, and certainly the service we have received since Jody took over our account has been fantastic ... Thank you Jody and hope you will be working with us long term !

A. S.

My experience with Complete Prime Residential Limited has been excellent. My property manager is George Georgalli and he always responds quickly and efficiently to my concerns and keeps me up to date with the latest legal requirements as well as acting as a professional go-between for my tenant. I highly recommend him and Complete

V. G.

George is my property manager and he is doing a stellar job! He has helped me in the space of some weeks more than any other property manager has before in the space of months. I am very happy with Complete. Keep up the great work!

M. P.

Since Monique took over our property I have changed my opinion about the agency. She really is brilliant, she's able to solve any problems promptly and always keeping me update. She's also very professional and answers emails almost immediately. Finally the agency got someone who really cares about customers. Thank you Monique!

N. S.

I have never had a better experience with a tenancy agency! All the employees at Complete were a delight to work with and made my flatmate and me feel right at home. From the flat viewing process with Reni to the management relationship with Gary, Complete has been incredibly professional and very helpful. I would definitely recommend using Complete as you don't feel as though they are sharks trying to make a sale, but instead a group of professionals who genuinely want you to be happy and comfortable in your new home/flat. Thanks for everything, Complete!

A. S.

We would like to recommend Jody Micallef as a fantastic agent to deal with at Complete. She is courteous and helpful and always takes the time to respond to issues as they arise, keeping us updated regularly on all matters including the changing requirements surrounding the recent COVID-19 virus pandemic. She is very professional in her job and we are thankful to have her as our agent

J. T.

Our experience with Complete Prime Residential Limited has been a bit of a mixed bag. Our first handful of agents assigned to our building were inadequate due to their response time, issue resolution and providing us the contact details of the property management company. The building property was handed off from one agent to the next quite frequently and with little prior notice being given to residents. There was a period where we went through three agents in a short period of time. It was frustrating because we felt we didn’t even know the name of who our current point of contact at Complete was. From these experiences, we would rate our Complete with 1 star at best. However, our current agent that is responsible for our property is Monique Smythers and she has been the best agent that we have had with Complete. The reasons are pretty straightforward - she has been quick to respond to our emails, works with the residents of the building to address issues as they arise, and gets the job done. We hope that she remains our agent for a long time. She alone deserves 5 stars and is the only reason that Complete is even getting 4 stars in this rating.

j. “.

(1) I would like to thank Jody, who is a very capable and responsive property manager. Jody has resolved outstanding concerns that were left unactioned by her predecessors for 3 months within a couple of days of reaching out to her. Jody is demonstrates a high degree of professionalism and is very quick to offer solutions. Many thanks Jody! We recently had an issue with hot water at the development. Jody Micallef, the property manager, as always, ensured a quick resolution despite having to chase the facilities management company. Jody is one of the most efficient and professional people I have met, and always goes out of her way to help with any issues. Thank you again Jody for saving the day! (2)I have had a great experience with Complete. In particular I would like to appreciate and thank Renae who was the extremely helpful and was very generous with her time for all my many questions. She always has an answer and solution! Thanks to Renae, moving was a stress free experience!! (3) Jan 2020 - Jody is an extremely driven and highly motivated professional who always aims for the best standards. She is also very helpful and knowledgeable, and is always ready to support with queries. She is also extremely prompt and efficient in dealing with any tenancy issues (such as the hot water/heating not working etc). I feel very lucky to have Jody for my property manager.

R. M.

I have been using Complete Limited to manage my London property for just over a year now and I find the service very good. They are efficient and the follow up is excellent. I was recently very impresseed with the check out report between lettings which I found to be extremely detailed. George Georgalli is my property manager and si highly recommended.

N. S.

I would like to thank Alina for her attention to detail, fast response and help during my tenancy. I have a lovely flat that doesn't cause problems, but in the small things that have arisen, she has been so helpful and responsive regarding any maintenance issues and is willing to resolve the issues immediately. Im glad she is my point of contact, wouldn't want anyone else!

A. P.

I definitely recommend Complete Prime Residential, who are very helpful and responsive. Although there were a few miscalculations in the lettings contract at the beginning, the team was very helpful and solved the issue quickly. I give Tobias Alexander 5 stars for showing us the flat and being very helpful up until the signature of the contract. Gary Isaac has been an excellent property manager so far and has sent over contractors who rapidly took action to perform any required repairs.

F.

Great service from all the team at Complete. We have mainly dealt with Rukaiya who has been assisting us in the transition period from us moving from one property to another. Rukaiya has been excellent through this and every query we have had she has been quick and very helpful.

J. B.

We have rented an apartment from Complete for the last 3 years in Angel London. Our property manager Joana Ferriera has been fantastic. She has always been available and quick to resolve any issues. She always responded immediately to any requests we have had. As a tennant I recommend Joana and Complete.

W. M.

I am deeply impressed with the level of service at Complete. I viewed a property on 24 January and I now move in on 20 February and this is all thanks to Reni Rupprecht and her helpful, professional and friendly assistance. I have not had to go through this process for a number of years and I wasn't sure what it would be like, but Reni was fantastic - explaining everything in detail and helping me through each step in the process until my move-in day. It has been a very smooth experience and I am very grateful to Reni for her help and support. I would recommend Complete to anyone who is looking to rent a new apartment. You won't regret it!

C. S.

I've used Complete for properties in 2 countries over the past 7 years and have been very happy with their ability to manage and rent the properties. George Georgalli in the London office has done a super job - professional, reliable and courteous - takes a weight off my mind with respect to the property.

N. R.

Reni Rupprecht is a great asset to the business! I was looking for a rental property, which was off plan throughout the whole process she was highly professional and updated me every step of the way. I would recommend Reni to anyone looking to buy or rent a property.

N. S.

My experience with Complete has been very good, mostly due to the person looking after my property - George Georgalli. He is very attentive, professional and always replies swiftly to my queries. He is a credit to the company and has made my life much easier since manging my property. Thank you for all your help.

C. L.

From landlord perspective, Complete does generally a good job at managing a flat on someone’s behalf. Some property manager are better than others - Alina Stancila being one of those. She has been more proactive and consistent in her communication, follow through and issue resolution than other managers we have had over the years. Generally, Complete could do a better job at retaining their talent and making handover from one manager to the other smoother and more effective.

T. O.

I got a very professional service all through my 13 month stay in one of their apartments. Always quick to reply to customer enquiries, I found Adam Carter (my property manager) in particular to be very courteous and reliable. I remember vividly how quickly and efficiently he helped to deal with a water leak issue in the building a few months ago. Overall i have had a positive experience with Complete Prime Residential and will absolutely recommend them to anyone looking to use any of their services.

v. t.

I recently had a great experience with Complete. Reni made sure the the process goes though smoothly with no blockages. It was indeed a very easy move. Thanks.

P. Z.

Adam Carter, our property manager, has made our renting experience incredibly smooth and easy – especially at the end of our tenancy. Since he started looking after our flat any issues or questions were resolved/answered quickly and professionally. I would highly recommend Adam.

E. K.

We have been with Complete with almost a year now, with Terence as our property manager. The few queries we have had he has dealt with very quick and professionally and always responds fast. So far we have had no issues and look forward to renewing with them.

C. M.

Terence is my property manager at Complete. He is very responsive to queries, and I always get the sense that he is trying his best to address our needs as landlords. He's been the best Property Manager I've had at Complete (and I've had at least 3).

M. A.

I give property manager Adam Carter 5 stars for his outstanding customer service. Our initial experience with complete was off to a rocky start having dealt with the initial agent with not having the property ready however once we were past onto Adam we had a much better experience dealing with complete. Adam is always a pleasure to deal with and no task seems to out of his reach to handle. We are so pleased to have Adam as our property manager and we look forward to building a strong relationship with him.

E. P.

I have had the pleasure of working with the Complete lettings team for a year as their Customer Success Manager at Goodlord. The team are fantastic - smart, knowledgeable and personable. By investing in technology for the lettings process, Complete have placed the customer journey and service at the forefront of their business, and are continually striving to take the next steps and innovate. As a tenant or a landlord, I'd look to use Complete, who are a company only looking forwards - not taking any steps back!

M. M.

Excellent Service, little bit question regarding some part of the agreement (pets) but managed very well, I had a problem with Dishwasher during the Inventory and the problem was solved by property Manager Adam Carter in less that 2 hour by my reporting. problems can happen, a quick solution is the difference between a good or a bad real estate agency. I was very impressed by the staff's professionalism

H. L.

Michael Arze had handed over my Deptford flat S16 completely. He has been very helpful since day one. When the flat was still in progress, he brought me to the site and shown me the flat so that I could have a proper understanding of the building progress. When there was some construction delay, he had kept me well informed. During the furniture installation, he had helped me to liaise with Hatch House and follow up all the defects in detail. I am much appreciated with his services!

E. K.

I am very happy with Complete Prime Residential service. The team is professional and friendly and they helped me throughout the process. Reni Rupprecht helped me with my tenancy application. She explained the process to me and helped me from start to finish. Also, she addressed an issue and request I had and followed it up with the landlord. Thomas Wade, my property manager, is very quick and efficient in answering my issues.

C. W.

Very prompt, professional and assuring service by Monique Smythers who manages my property. She has been ever present in taking care and updating me on the status and condition of the property - including managing the tenants well and keeping them happy! 10/10.

P. K.

I have been letting out my property for couple of years now, and could not have done so without Complete's excellent professional assistance. My property manager, Alina Stancila, is always helpful and responsive, and has assisted me through more than one difficult issue. Highly recommended.

N. Z.

I would like to thank Joana for her excellent services in managing my property. She was very responsive to queries and she works swiftly to resolve them. She was hands on and had a high degree of professionalism in clarifying and resolving a number of issues regarding my property. Thanks Joana

S. D.

Since Sara Malik is our property manager I am very pleased with the agency. She is very responsive and helpful, always answers for emails and she is able to resolve any problems. I have been very impressed with Sara.

C. W.

I am a tenant in a property managed by Complete Prime Residential. The property manager Jody has been very professional and helpful, dealing promptly with any questions and issues that I have had during my tenancy.

M. R.

I recently had a great experience with Dock Inventories Ltd. Reni went above and beyond to help with our move. Thank you. Would recommend!

a.

I recently placed two properties with Complete which they not only helped to fully furnish but also did an amazing job in staging the units for potential tenants and found tenants in almost no time. I am extremely satisfied with their services and I would highly recommend them to other landlords.

S. A.

I have recently rented out a new flat with COMPLETE PRIME RESIDENTIAL and Nahida Hussain has just been allocated as my Property Manager. She has been professional from the start , polite and attentive about any questions or doubts I may have had and very pro-active in making sure my needs as a landlord are met. Excellent service so far!

E. S.

I would like to take the opportunity to thank my Property Manager, Jody Micallef. Jody has been extremely responsive and professional in the Management of my property. As I work overseas to have this peace of mind is invaluable.

J. B.

Terence Lane is extremely helpful and very prompt in responding. All the problems, issues, and questions are typically being sorted within few days - such a relief to have understanding and reactive property manager! So far this is the best experience of dealing with property manager in London

J. C.

Ive recently switched from using Complete to Foxtons . After 5+ years of being with Complete I finally had enough.Initially they were ok but I was constantly changing property managers and always having hiccups with payments etc etc Complete are a front company for A Hong Kong firm that sold alot of property to investors who were then ‘ offered a good deal’ to use Complete to be there property manager .... say no more. They are average at least , cant retain staff and poorly supervised from above with no forward ongoing customer first solutions, on both sides , that is tenant and landlord! Very Average ...

A. V. P.

My husband,my daughter and myself we are very happy with Jody Micallef the property manager.She's always ready to assist us with any queries and really helpful with any questions and even on the phone she's great.I hope to know her personally for the next inspection and she remain our property manager. Thank you so much. Amalay and Nadess

G. A.

Great experience with Karolina Kranmer, who was extremely helpful in answering my inquiries. Extremely satisfied with their service.

K. L.

Joana was very helpful and attentive during our 2 year stay with Complete. She always responded quickly to our requests and queries and the check out process was seamless. Would recommend to others.

P. M.

Although I work for a public body and am reviewing this using my personal account, I can’t give Mai Webster a better review. Working with her has been a pleasure, her can do, do it now, fast attitude along with her impeccable communication style has made the process of problem solving a easy experience. If you need something done ask Mai.

T. T.

Sky Mansfield from Complete Ltd has been great and easy to work with. She took over as the property manager in middle of 2018 and everything has been smooth so far. Thank you.

L. L.

Jody deserves 5star! She has been exemplary helpful and knows her job well. She follows up on issues and concern and ensure that these are looked at and addressed. Very satisfied tenant here!

W. J.

Sara Malik is my property manager and she has been very helpful. I will recommend Complete Prime Residential as they have taken care of my house move in process smoothly. Sara responds to my queries and request.

L. Y.

I was very happy with the service from the beginning and I'm happier since Terence become the property manager. He is very responsive and helpful. All the issues I had resolved so quickly and proactively.

A. C.

My property management agent Terry Lane is very proactive in handling issues coming out from the my buy-to-let property in London. He is switched on and reacts to & resolves issues proactively and expediently. He can help a foreign based landlord like me rest assured.

J. L.

After one month at the property our maintenance requests have been dealt with in a timely manner. Terry is a very nice and attentive property manager, probably the best I've had in London.

B. S.

I would like appreciate all company team effort to find proper tenants for my two apartments in Deptford. Special thanks belong to Property Manager - Michael Arze who personally accompanied around units me and my wife after complete furnishing. He has answered all our questions and provide us all necessary information and services including handling account etc.. I would also like to mention quality online service providing users all relevant information. Thank you "Complete-ltd", thank you, Michael!

T. M.

Flat hunting is a terrible experience in general but Complete made it super easy for us. Hisham and Nahida were very helpful and supportive and we are very happy now in our new flat. The whole process ran smooth and we had a warm welcome in our new flat, which we very much appreciate. I would highly recommend the agency.

L. B.

Sara Malik is a very professional and friendly manager. Helped me a lot with my property issue and very responsible for her work. She deal my problem as fast as she can and always be talking nicely.

j. c.

The whole process with Complete was really easy, simple and fast. The online platform makes the whole move stress free. Reni first showed me an apartment and was really helpful and good at communicating from start to end. I would recommend Complete, I was surprised by the ease and quickness of finding a place with them.

C. E.

Although all issues do seem to get resolved, there is a lag between issues being reported and maintenance being carried out. Afsara Malik is fairly quick to respond to most emails however I have had to chase her a few times regarding an issue with our windows or reimbursement promised by complete resulting in us waiting for over a month for a resolution in some instances.

T. W.

Thank you to Reni for getting a major renovation done on our apartment and then getting it rented out - looks great and hopefully the new tenant enjoys it. Reni is always highly responsive and gets back to us with updates and information within 24 hours.

G. M.

Very helpful with questions at all stages; having previously rented direct from landlords this has been my first experience going through the offer, application and referencing process and dealing with a letting agency and being a cautious sort, I certainly had plenty of questions up to and including the day I picked up the keys, which Hisham, Nahida and Gary patiently answered. Holding back one star as I have yet to see how responsive the "after sale" service is once I am settled in as a tenant (i.e. now that the ink is dry and the money is in the bank). I would hope to the same level as when arranging the tenancy.

B. S.

I was very pleased with the level of service provided by Monique Smythers in her capacity as property manager for my unit at the Lexicon. She was reliable, responsive, knowledgable and just an overall pleasure to work with.

A. F.

Complete is not the bully, stressful kind of agency. They operate at a more personal level. We went to see our new place on suggestion of Hisham and we loved it. It helped that we were not rushed and stayed at the place for over 1 hour in our first visit, and Hisham was very receptive to our questions. Then, after putting the offer in Hisham always kept us up to date with questions related to our house and met us there so that we could take measures and ideas for furniture. A note also for Nahida who was quick and efficient with the bureaucracy and ready to explain any doubts we had. There was just one minor issue which is being taken care of. We're really happy with our new happy and looking forward to a long time relation with Complete. Thank you for your work

C. H.

Complete Prime, and our property manager, Adam Carter, have made our renting experience and smooth and easy as possible. Adam is quick to respond to any questions and gets issues sorted quickly and professionally. Happy to be a customer of Complete!

H. R.

Terence is our property manager at Complete Prime Residential. My husband and I are very satisfied with the quality of his service. We particularly appreciate his prompt responses and understanding of our needs.

S.

I would like to thank Lizzie for her excellent services, her support is timely and helpful. Since she took over my account, she has helped me to clarified and resolved a number of issues which had been outstanding for months. Thanks, Lizzie.

J. G.

I am really happy with the way Complete have helped me with all my questions and requests - especially Katie-Ruth who I had the pleasure to meet in person in Liverpool recently! I think my flat will be in very safe hands! Thank you!

M. A.

I am happy with the service provided by Complete as my Estate Agent. In particular, as property manager, Ms Sara Malik is excellent. She maintains proper communication with me by responding quickly.

E. L.

I dealt with George and may I say I was so impressed with his knowledge and professionalism upon taking on my rental. Definitely a great reflection on Complete Prime Resi, I would definitely recommend using them.

A. S.

Jody Micallef is a responsive and attentive property manager. I had experience with a few of them from Complete and Jody is the best.

H. M.

Very pleased with Complete so far. Reni supported me throughout the letting process and Terry is my property manager - both have been really helpful and always respond very quickly to my (many) queries. Thanks!

l. w.

I would like to give a shout out to Nahida Hussain who always has time for myself and my husband when ever we have any problems or quieries. She is super fast at responding to emails with us living abroad too, she also called me to introduce herself as our property manager.

P. F.

I am extremely delighted to have Jody Micallef as Property Manager, a top professional and always responding to your needs. A stunning value to have in any team, I can’t recommend Jody enough. Thanks Jody

S. S.

Complete have been managing our properties for a few years now and Jody Micallef has just taken over our account. She's great! Sorted issues out immediately :)

D. E.

The property management and new rental teams in London have always been helpful, professional and efficient. Would recommend their services to landlords who are happy leaving the management of their property to the agent.

B. Š.

I would like to appreciate the last changes at Complete Co (Margaret Street) when Alina Stancila started caring of our apartments.She is very polite and responsible person and I like her approach to any issues referring to our apartments. Thank you Alina! Bohuslav

W. R. F.

Early in our tenancy we had a not so favorable experience, however there seems to have been a change in staff and now we have had beyond satisfactory service from complete. In particular Iwona and Simona have been incredibly on top of things- expect a smooth and pleasant experience with these ladies!!

L. S.

I am always scared to have bad experiences once the property is rented, but so far I have nothing but respect for the great customer service Terence Lane from Complete Prime is offering. It made my move in a lot easier and my adaptation to the new flat feel like a walk in the park.

F. M.

I have used Complete for a few years and found them very competent and professional. My most recent contact, Joana Ferreira, was always attentive and helpful with any enquiries. Overall I'm very happy with them.

R. J.

They're very professional and organized, it was my first time moving and they were very helpful especially Madi and darryl as well. The tenancy process went smoothly and efficiently. Would definitely recommend them.

X. E.

It's a great renting experience through the complete prime residential and it's quite nice and convenient. Furthermore, I'd like to thank for our amazing property manager George who is very professional and efficient!

S. J.

Terence Lane has recently taken on our property management and we have received reliable service as well as resolution of minor issues that have arisen. We are confident that our rental property is in good hands.

A. Q.

They're very professional and organized, it was my first time moving. They were very helpful especially Reni, Iwona and Madi. The tenancy process went smoothly and efficiently. Would definitely recommend them.

R. S.

I was away for a family emergency and accidentally left my keys in another country. When I returned, the property manager, Michael Arze, responded to my email immediately and was extremely helpful with sorting out a new set of keys for me at exactly that moment.

R. M.

Just wanted to say thats to complete and especially Alina for a sterling job in managing my property n Deptford, London. Professional service, always on time and supportive when required. Good job - Well Done!!

A. H.

I recommend Complete Prime Residential agency, who are very helpful and responsive specially Sara Mailk who response very quickly. I had problem with light switch and she help me to set appointment with the maintenance.

O. L.

Sky Mansfield has provided me good service for letting and managing my apartment in London. She's responsive and helpful.

D. M.

The level of service I have had from Complete over the years has been extremely good, most recently with Alina Stancila, who has been brilliant in handling some unforeseen dramas, like a major water leak in the apartment and the ensuing clean-up.

L. R.

Terence has been great since stepping in as our new properly manager, any issues have been dealt with in a speedy and efficient manor. And has been a great point of contact for the company

H. P.

Dina and Simona were an absolute delight to deal with. Simona, in particular, was very helpful and dealt with my experience in a very professional and efficient way. I'd highly recommend using Complete Prime Residential. Thank you.

s. b.

I have been very impressed with Reni. Her professionalism and responsiveness has been superb. The attribute what has impressed me the most, has been Reni's honesty and candor. This is a rare commodity in today's society. Outstanding work Reni!!

M. P.

5 /5 for Emma Konstantinou. She is a perfect Property Manager, replies to all e-mails very quickly and really gets the things sorted. I wish that all property managers were like her.

O. P.

Onsite have recently become an approved contractor with Complete and Sasha Gray-Crosby the Property Management Administrator has been very professional in getting us set up and running.

C. K.

Flat viewing and negotiating part went smoothly (thanks to Hisham for this). Just one disappointing part is that the flat was not professionally cleaned before we moved in and had to wait 3 days before the professional cleaners came in.

M. F.

Terence has been a good port of call since becoming our property manager. Communication has been efficient and issues have been dealt with promptly.

A. G.

Our agent Adam Carter was highly professional, responded quickly to our requests and always made sure we received a high quality of service when we needed any repairs.

S. F.

Can't fault them. Seemless letting process and Jody our property manager is always on hand to quickly resolve any issues or queries.

Z. M.

Shamira has been excellent to work with, so friendly and made the whole process very smooth.

R. V.

We would like to thank Complete LTD for the 2.5 years of managing our tenancy in a very professional way. We would also like to thank Gary Isaac for his very fast response to all of our problems during this period. Thank you !

K. W.

Thanks for Joana for her quick response to all concerns and questions I had in last few months for the new apartment I gave to Complete to manage.. Glad to learn that She is promoted, and wish her all the best....

S. G.

We've had great service from Complete Prime Residential Ltd, especially from our current property manager, Terence, who is always polite, friendly and very efficient.

A. D.

We have been in touch with Afsara Malik regarding our flat she is Very responsive and cooperative. Things get done straight away as soon as we contact her.

j. c.

Couldn’t be more happier with the service provided by complete prime, Reni was absolutely amazing in ensuring we moved in by our specified date & kept us regularly informed of all progress being made. Highly recommend their services

A. K.

Great service unlike many agencies we used before. They are very flexible and their customer service is top-notch. They are always there for the tenant.

j. d.

Above and beyond. Thank you very much, Jessica. I hope to work with you and your company again in the future.

M. J.

I Have Currently Just Re-Assigned My Lease With Complete LTD For My New Flat In Greenwich I Have To Say Terry Was very Good At Keeping Me Updated Through Out The Process And Also Making Sure I Had All The Relevant Information Would Recommend If Going To Buy or Sell...!! Unsure About The Comments Below Maybe They Expected To Much! Michelle

S. F. R.

Our property manager Joana Ferreira has been extremely helpful with respect to efficiently resolving any sort of issue we have had during our 8 month tenancy

S. N.

Wonderful service experience from Joana Ferreira. Looking after my property very well. I feel a great sense of comfort and confidence.

H. V.

I have found Complete very helpful so far - in particular, our property manager Joana Ferreira is very responsive compared to other agents I have dealt with.

P. I.

Zayna Mirza - Her enthusiasm, extensive knowledge and positive attitude makes her a pleasure to work with, she is a big asset to both employers & employees

A. M.

I am thankful to Hisham (letting negotiator) who is really supportive through out the letting process and answering all queries. Again thankful to Madi for her support from reception.

M. N.

I have been working with complete for over 4 years and am very satisfied with the service they are providing me. In particular and Alina Stancila is always available for help and support!

w. d.

Complete are a pleasure to deal with. Joana has been a fantastic contact to deal with and I wish her all the best with her promotion.

J. B.

Reni did a great job inmaking sure I was moved in by my requested start date and made the move in process an absolute breeze.

s. k.

Excellent Service, Jody Micallef is great to work with Quick to solve problems/Issues. Never let down.

E. L.

I am very happy with the service. Jody the property manager is very helpful and always trying to solve all the problems as fast as possible.

G. W.

A professional service which was responsive to my needs. Reni Rupprecht, in particular, proved to be very supportive as an agent.

m. d.

George was a really nice guy, very professional manner and helped coordinate the end of our tenancy.

R. C.

Complete has been responsive and efficient. Madi has been very helpful and dealt with a number of issues so we could move in smoothly.

M. B.

We were very satisfied with Complete’s management of our tenancy and in particular Sky’s considerate and very helpful approach

G. G.

Since Jody took over management of the property we let through Complete we have had very few issues and most have been resolved promptly. Thank you

e. s.

excellent end to end tenancy service provider, very diligent for the landlord whilst being responsive for the tenant. would definitely recommend!

R. M.

Adam Carter has been amazing to deal with. Best rent manager we have ever had.

A. C.

I found Terry and Anna very helpful and responsive every step of the way. As I live overseas, this sort of help is invaluable. I would recommend them highly.

S. G. O.

Great, quick and efficient service. Always puts tenants first with warm and care. Recommend to new tenants and all in the property market

T. O.

My wife and I got apartment through Complete, the property manager Mai W was really helpful and professional all through.

G. T.

Great service received from the agent, Terence Lane has been very professional and reactive in managing the few issues I had with the property. Thank you

A. Y.

George.Georgalli in Complete is a friendly professional who has been very helpful. His response to my inquiry is quick and detail. Highly recommended!

r. s.

Complete having fantastic service for house in London, They are having very user friendly staff for your each and every request.

L. B.

Any issues with our rented flat have been resolved relatively quickly, with a particularly good service by Anca.

E.

Would totally recommend! Extremely quick and easy process and the Complete team were always available to speak to if I had any questions.

r. r.

Matt Rose did a brilliant job for us, he was fantastic all the way to help us secure a flat, thanks once again.

K. B.

Adam is very responsive and always returns my emails and calls and is on the ball when it comes to understanding the customer's point of view.

D. A.

Attentive from the first minute. I'm at the beginning of a renting process and, so far, Complete's Team have always shown great professionalism and friendliness.

B. P.

The full experience could be better. Until I get Let Agreed, everything was nice and smooth, after that the service needs to improve in order to delivery a Full Great experience.

C. B.

Excellent service from start to finish provided by Reni and then Madi. Thank you for making our dream home come true!

C. S.

Reni is an absolute hero! Would highly recommend.

C. C.

Excellent agent, extremely professional and fast to reply. Great attention to detail and very friendly as well, would highly recommend their services.

J. K.

Happy and satisfied with the efficient, professional and friendly service by the team, in particular my property manager Monique. :)

M. K.

Brilliant experience from the viewing process to the contract negotiation. The staff is very helpful and always available.

M. K.

Very happy with our property manager Reni Rupprecht, who helped us to get the right place at the first time of asking!

A. N.

I have just purchased a property via this agents and was very happy with the service Terry was helpful and informative

D. D. C.

Very helpful people, always available and reliable. Special mention to Hisham and Nahida who helped for a very smooth move in.

L. w.

Michael is always on hand to help and makes the whole process of renting as stress free as possible

T. C.

Easy to deal with. Kept us well informed as to the progress in renting our apartment.

H. B.

Joana has been very helpful with continuous updates and close follow ups. Thank you

L. M.

When it comes to Sales, Terry and his team are amazing. Keep up the good work

C. Q.

a warm thanks to james woodruff who dealt with our issues and helped us from start to finish. thank you james

E. M.

Sourced a property for our company in Slough recently and are happy with the service to date.

O. P.

Excellent service and follow-up from Zayna

L. G.

Very professional and always on the point. They take the headache away from you although it costs something.

M.

The staff has been very helpful, prompt and friendly especially Afsara Malik

A. G.

Big thanks to Lisandra Pereira for prompt responses and help in all questions and requests

H. P.

Joana Ferreira and Complete were very helpful and I would highly recommend.

D. B.

Ciaran has been very helpful all along the process.

p. b.

Really kind and available staff. Great relationship with Complete!

B. W.

Thank you Sara for her prompt replies related to issues arising from my apartment.

K. M.

Good service and efficient responses on any requests. Nice people to deal with.

L. P.

Everything went smoothly. From initial viewing to contract completion.

N. P.

Elise has been fantastic.

A. a.

Excellent rent home dealer

M. d. g.

Superior service, never had an issue to worry about.

J. K.

Professional service. Recommended!!:)

M. B.

Great people but slow response

S. M.

A. T.

D. H.

D. S.

M. T.

W. A.

B. F.

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H. H.

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