Reviews of Frank Innes Sales and Letting Agents West Bridgford. (Real Estate Agency) in Nottingham (Nottinghamshire).

Frank Innes Sales and Letting Agents West Bridgford

283 Reviews

260 Comments

Real estate agency

Real estate agent

10 Central Ave, West Bridgford, Nottingham NG2 5GR, United Kingdom

Description

Information of Frank Innes Sales and Letting Agents West Bridgford, Real estate agency in Nottingham (Nottinghamshire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of Frank Innes Sales and Letting Agents West Bridgford

Reviews of Frank Innes Sales and Letting Agents West Bridgford

p. j.

We had a very good experience both buying and selling with Frank Innes. They are not the typical pushy estate agents that we have come across in the past. All the staff were very thoughtful and considerate. Sharon was our main point of contact. She was always extremely helpful and kept us informed throughout the process. I would highly recommend them.

A. M.

Cant recommend enough. I had several agents visit and Morgan Lees-Collier was by far the best. Fantastic knowledge of the area, very thorough when viewing the property and gave great insight into how Frank Innes would best approach selling to the particular demographic the property catered for. From the day the property was listed the support from Morgan and Kim Jones has been outstanding. I have always received advance notification of all viewings and detailed feedback following the visit (property was empty and viewings managed by Frank Innes). Great support by Kim as well helping me to arrange clearance and providing the keys for the firm so I didn't have to travel. Even when my property lawyers went quiet, Kim and Morgan were phenomenal at keeping me up to date. I have another property to sell and look forward to using their services again in the new year.

G. W.

The team at Frank Innes have been nothing but exemplary. The whole team have been supportive throughout the process. In particular Sharon Walker has been exceptional. Sharon has acted not just as the selling agent but the glue throughout the whole process and could not have done more to support. I would not hesitate to use Frank Innes again and would seek out Sharon!

E. W.

We have recently had interactions with Frank Innes West Bridgford - mostly with Brad who we can’t recommend enough. He has been approachable and so accommodating throughout the whole process despite him being so busy. However, not so pleasant interactions with Sharon who has continuously been rude and abrupt with her communication. Had Sharon been the first person we’d come across within Frank Innes we wouldn’t of bothered. Well done to Brad, a proper asset to the Frank Innes team.

N. C.

What a professional team they are at West Bridgford. Selling a house during covid would have been so stressful if we hadn’t used Frank Innes, West Bridgford. The valuation, the photos and 360 rooms and the way they coped so professionally during a terrible time. The situation did not change how business ran and covid was never used as an excuse. Business as usual but harder for the team. I sold my house to move overseas and I was looked after so well all through the process. (Even after I moved I received an email from Sharon to see how I was getting on). I highly recommend West Bridgford, Frank Innes. I had quotes from all other estate agents and the valuation were similar. FI went that little further with their valuation process and I felt they were so trustworthy and professional. I also went on recommendations from friends too as they said they just went above and beyond. They were right.. outstanding service!!! Thank you team, Tony and especially Sharon who is amazing!!

E. J.

We have just sold our property with Frank Innes. We have had nothing but a positive experience. The team are brilliant. Tony and Sharon particularly went out of their way to assist, advise and support us. We aren't experienced movers so we needed more guidance than most! Their professionalism, expertise and kindness will be what we remember most about selling our home (not the stress of move day!). Eric and Morgan also for listening and advising when you had to. Thank you. Highly recommend.

P. C.

As is usual with any house sale, there were a number of issues and problems which arose throughout the process. FI staff were always helpful and efficient in dealing with these issues. Many thanks to Morgan and Kim who I found friendly and professional in all my dealings with them.

K. S. M.

I purchased a new family home through Frank Innes in West Bridgford and I have had a very good experience with them. Sharon Walker and Morgan Lees-Collier assisted me with the purchase and they were both very professional, responsive and super efficient. We were so impressed that we are selling our current home through them too. I wouldn’t hesitate to recommend their service

K. P.

We had a great experience with Kim Jones who helped us through the lengthy process of selling and buying. Kim was really helpful & helped speed up the process when a missing bit of important paperwork looked set to cause a delay at a really key deadline. Kim was approachable throughout the process.

A. U.

We engaged the West Bridgford office in mid 2020 to facilitate the sale of our residential property. We found them to be competitively priced and all of the staff we spoke to were professional. We had a few issues with the sale in terms of a buyer at the end of the chain suddenly deciding to finance the purchase through a company and then subsequently pulling out of the initial sale. Our main contact, Sharon Walker, was fantastic throughout. We were kept updated of the changing situation, she was proactive in liaising with solicitors, estate agents and buyers while remaining friendly, helpful and professional. We cannot recommend her highly enough. Thank you to all concerned.

M. C.

Dealt with Sharon Walker throughout the almost 9 months of process in buying our new family home! After our original sale fell through at 2 days notice to completion we were worried that our purchase would now also collapse, but Sharon was brilliant at keeping the seller happy while we re-listed and re-sold and then even better at keeping the pressure on all solicitors in the chain to make sure the exchange could take place in plenty of time for the stamp duty holiday still. Very understanding, patient and professional at all times! We weren't her client but never felt like that or that the commission was the driver for everything. If you are lucky enough to have Sharon handling your sale (or purchase) then you're in good hands :)

M. R.

A very pleasant experience with Jessi who helped us market our first rental property. She was friendly, extremely informative, professional and very committed to the role. The process from marketing to tenant moving in was extremely smooth and passed without hindrance. We certainly felt in capable hands. I would thoroughly recommend Jessi and Frank Innes for those looking for a letting agent.

E. W.

I dealt with Jessi Pabla with the rental of my place in West Bridgford. I had called in from overseas and she was very friendly and helpful over the phone and quick to respond. She understood my situation and acted fast to help me negotiate and secure the home at a favourable price. I would definitely recommend her and Frank Innes as they made my whole process so easy and seamless. I had tried contacting other letting agents from different agencies and i had to keep following up with them and still had no response but with Jessi Pabla, she called me back despite me being overseas to make sure everything was communicated properly. She is very professional and I am very happy with her service and Frank Innes!

E. P.

Fantastically dedicated and professional - We were both massively impressed with The West Bridgford team. Special mentions for Sharon and Kim who must have been sick of the sound of my voice by the end of the process, but who both went above and beyond on our behalf on what was a pretty bumpy journey. I would highly recommend Frank Innes to anyone. One word of caution. Do not be persuaded to go with their conveyancing option, Countrywide, who were truly awful.

J. B.

I want to thank Frank Innes for such an amazing first experience at viewing a flat. Me and my partner were anxious but Hayley gave us such a warm wholesome welcome to the flat we viewed which really calmed our nerves. We fell in love with the flat and Hayley was so amazing as she took into consideration how inexperienced we were and really supported us. Thank you to Hayley and her team for the amazing communication! Highly recommend

D. W.

Even though my sale or purchase wasn’t through Frank Innes, Kym Jones was looking after her client on my purchase. Due to other estate agents who will remain nameless not providing any support and poor communication, Kym took over and led the whole chain from the front. Her experience and knowledge shone through immediately and got the process back on track. Fantastic service from Kym and her team and I’m very grateful for everything they did for me. Without the team going the extra mile we would probably still be waiting for the whole process to complete. Will 100% recommend for anyone wanting to sell or buy their next property. I personally will be on my next house venture. Thankyou Kym Jones and her team!! Wish you all the best for the future. Dave.

J. G.

Morgan & Sharon and the Frank Innes team are amazing. They offer a 5 star service unrivalled in Nottingham. Having rented our property portfolio through Frank Innes they were our immediate 1st choice to use to purchase and sell our porfolio of houses with. We own several properties in West Bridgeford and Morgan & Sharon has got us above market rate when selling them. They are amazing, got multiple cash offers and chased both sides of solicitors to get over the line in record time.

M. B.

We recently bought our new house & sold our old house through Frank Innes in West Bridgford. Kim Jones was our main contact for the purchase of our new house. She was very professional throughout the process, answered a multitude of enquiries and explained every step of the process ensuring that we did what we needed to do, in a timely fashion. I dont plan on moving again anytime soon, but when I do, I will be back to Kim Jones at Frank Innes to start the process over again. Thank you Kim & all of the team.

K. K.

I'd like to say that Jessi has been wonderful to deal with. We are currently set to move into our dream home and she has made the whole process seamless and stress free. We all know how difficult it is when moving but Jessi has given me regular updates and has been happy to answer any questions that I have. She is brilliant at what she does and I can genuinely say she has been a shining example of what Frank Innes is about!

B. P.

I’m not very tolerant with sloppy service. But the team at Frank Innes pleasantly surprised me with their total professionalism mixed with friendly service. Plus they ALWAYS answered the phone or got back to me promptly when I had any queries about the progress of the sale. Sharon was excellent in keeping thing in perspective with an air of calm and reality. Wouldn’t hesitate to recommend Frank Innes West Bridgford to anyone thinking of selling their house.

H. O.

Frank Innes gave us a wonderful service whilst trying to move house. They were the only estate agents who kept in touch by phone and the personal touch made the whole experience friendly whilst still staying professional. Tony, Morgan Sharon and the whole team were brilliant. Thank you all! I wouldn't hesitate to recommend them. Helen

R. H.

We've purchased our first property in West Bridgford through Frank Innes and have been so impressed with the support from Kim Jones throughout the process. Kim has been fantastic at sharing our excitement, proactively keeping us updated, facilitating discussions and driving them to a solution, ensuring everything runs smoothly. We cannot thank her enough for her professionalism and support!

A. F.

Having found a property that we wanted to buy we were unable to make an offer as our house had not sold. Tony at Frank Innes moved quickly to put us on the market- arranging photography and viewings. We accepted an offer within a week and were therefore able to purchase our new home. Frank Innes were friendly, efficient and professional. We would be happy to use them again.

D. J.

I recently moved home with Hayley Thorpe as my contact at Frank Innes. The process couldn't have gone more smoothly. Hayley was extremely courteous and responded very quickly to all my questions, which took a lot of the stress out of the move. Within about 2 weeks of finding my new place, I had the keys and was ready to move in. Definitely the best experience I've ever had moving house. Many thanks.

J. P.

We recently purchased a property through Frank Innes and were extremely pleased with the service offered. Morgan Lees-Collier was our main point of contact and she was an invaluable help. First class all round, would highly recommend.

q. s.

Hayley at Frank Innes in West Bridgford is absolutely amazing! She is fantastic, professional, dedicated and empathetic. She quickly dealt with my enquiry, and was so driven to get me all I needed. She kept me updated regularly and always got back to me in due course as promised. She made me feel like I was in good hands. She always made sure everything was convenient for me. Nothing was too much trouble for her. I call her an angel sent to help me. I couldn't recommend her enough. I'll do this over and over again with Frank Innes knowing that Hayley will be there to help. She can definitely be counted on to make every process involved in renting a place a really smooth one! Thank you to Frank Innes and Hayley especially for helping me to overcome a dire situation.

M. C.

When deciding to sell our property we asked most of the local estate agents to pitch for the sale and Frank Innes were by far the most ‘personal’ Tony and his team have been exceptional in their communication, advice and making us feel that our house was the only one they were selling. Their local knowledge helped us sell our house in under 10 days. Don’t consider anyone else if you want a professional and personal job. Thanks to all at Frank Innes West Bridgford

R.

Sharon Walker and her team were excellent and really helpful in our move. We were nervous first time buyers but we spoke weekly after the sale was agreed for updates which helped reassure us. Really happy with the service provided by her Thanks Sharron

r. h.

I was able to secure my first property purchase with Morgan from Frank Innes. After originally looking back in September/October of 2020. Being new to the area Morgan was able to give me very useful information to secure the right property for me. After looking at a few possible options. I was able to pick up the keys to the original property I looked at, at the end of June 2021. Morgan was very helpful & patient throughout.

D. E.

Due to the ongoing pandemic, I was a little wary with regards to the current market conditions and the impact it would have on my rental property - however, I needn't have worried. Frank Innes have been excellent, in particularly Jessi who helped me throughout the whole process. She was exceptionally helpful and really bent over backwards to help me and put my mind at ease. I had initially approached the firm prior to the lockdown - Jessi herself handled my appointment. She was very friendly and approachable from the get go, but she also answered my queries in a professional and reassuring manner. This made me feel much more comfortable with the situation and was one of the better appointments I have had with an Estate Agent! I was telephoned back the same day and the property was put online very swiftly. An application was made the following day. I would just like to say a massive thank you to all at Frank Innes, and in particular Jessi, for all the help and support they have provided me thus far - particularly in what has been such a testing period for us all. Keep up the good work!

S. H.

I decided to put my property on the market in March just before the COVID lockdown was announced. The communication through the whole process from Frank Innes has been fantastic. When viewings were opened up again in May I had strong interest in the property and within a few weeks a sale was agreed. Both Sharon and Morgan are incredibly quick at replying to any queries and have kept me informed of any developments throughout the whole process. I have to say a special thank you to Sharon for negotiating the final price for me – again very professional in getting me the sale price I wanted. I wouldn’t hesitate to recommend Frank Innes West Bridgford to any of my friends – thank you Tony, Sharon and Morgan

D. H.

Was very very lucky by getting to deal with Jessi Pabla. Anyone else who has worked with her would 100% agree. Felt abit nervous to begin but Jessi put me strait at ease from the first call. Her customer service is second to none and she knows her job inside out. Jessi has a very proffesional manner and is always so possitive and upbeat, you get a bespoke like agent not like the normal big branches. My referenceing took what seemed like forever but she had the patience of a saint and we got their in the end all thanks to her. Also any queries I emailed were responded to in less then 2minutes every single time how is that even possible? lol Jessi Pabla is absolutely fantastic!!! Would seriously highly recommend.

S. J.

Jessi has been absolutely fantastic for us this past 4 weeks. As overseas landlords, she calmly handled our long-term tenants moving out, found us new several applicants within days, and made a clear recommendation when references were cleared within 48 hours. Every email Jessi sent was clear, professional, friendly and efficient. Nothing was complex, ambiguous or needed follow-up. Probably the smoothest re-letting we have ever experienced. Thank you so much Jessi!!!

T. P.

Frank Innes have been brilliant with the sale of our house. Tony did a fantastic job initially marketing the house, we were really happy with the photographs and how the house was presented. The whole team kept us informed and gave prompt feedback after viewings. We were really impressed with Morgan who we had alot of contact with after accepting an offer. We felt she went above and beyond to push our sale through and kept us informed of what was happening. We would not hesitate to reccomend Frank Innes estate agents, everyone we came across in the office was very friendly and helpful.

K. L.

Awesome support from start to finish! We couldn’t be more delighted with the service and communication throughout. Kim Jones looked after our sale and sold our house within a few days. The rest of the team (Sharon, Morgan, Tony) all helped in the background to keep things moving along. Why would you go anywhere else in West Bridgford?! Kevin ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

T. B.

As landlords with an existing property to let, we switched agents to Frank Innes because of the excellent service and proactive response of Jessi Pabla in advertising our property. Jessi was able to match us very quickly with prospective tenants; the referencing process was completed quickly and professionally and Jessi ensured we were fully informed throughout. We have been really impressed by Jessis's drive and determination in seeking new business whilst ensuring that as Landlords we were assured that our interests were fully protected. The prospect of moving agents was unappealing, but the experience has been really positive because of the work that Jessi and the Frank Innes team have done to support us. We are looking forward to a really good working relationship with Frank Innes and our new tenants.

H. T.

We recently rented a property through Frank Innes and we were looked after by the lovely Jessi Pabla. From the start she was very bubbly, professional, helpful, responsive and genuinely happy to help us and all the questions we had. She made the whole experience of letting a property during these challenging times so easy and we had a really good experience with Frank Innes. Thank you to the whole team! :-)

D. L.

Frank Innes is by far the best estate agents I have dealt with in Nottingham. I was fortunate enough to have Jessi Pabla take us through the whole process and she was always extremely friendly and willing to help. Filling forms out with other estate agencies was always a pain and they tried to find some fancy but painful way of doing it. Frank Innes provided a simple yet intuitive method of filling their forms and the company they use for referencing allowed us to see exactly how far along we were in the whole process which put our worrying at ease. I would massively recommend this company to anyone!

S. K.

I've been in contact direct with Jessi at Frank Innes WestB. I came into Frank Innes end of last year to discuss potentially purchasing a property to rent out. Ever since visiting, I have been sending her information on properties I was interested in and she always came back to me with rough estimates on the rental price. She even pointed out works to be done to get a higher rent and gave honest advice. I found Jessi to be really friendly and appreciated all the information. Sadly my personal circumstances have changed and I can no longer invest in properties but I was overall very impressed with her knowledge and experience. Thanks Jess! :-)

S. M.

Had a really positive experience with the letting agent Jessi Pabla at Frank Innes. We were moving into the area on short notice, and she was extremely helpful making the move into our new home as seamless as possible. She treated us with a lot of respect and professionalism, and has always been responsive to our queries.

L. P.

We had three quotes from different estate agents and decided to use Frank Innes as we liked Tony Cotterill's manner and professional approach, felt confident that Frank Innes would do a good job for us and their price was very competitive compared to other agents. We also felt that the other estate agents seemed more interested in getting our business (and money) than selling the house! The team delivered well on every count from start to finish. We received an offer the day after the house went on the market but waited until the house open day and were delighted to have an offer well over our asking price! All the staff we dealt with were always friendly and very helpful. Particular thanks to Tony, Sharon and Morgan who were our main contacts during the sale. They were always very responsive and helped move things along, especially during the coronavirus lockdown. We definitely recommend them.

M. C.

Great experience with this estate agent at West Bridgford. Kim Jones in particular went above and beyond to help us navigate through a really tricky end to our house purchase. She was always on hand to advise us, proactively chased everyone that needed chasing and kept everyone informed as to progress. Kim also gave us advice on our house sale when we weren't getting what we needed from our actual estate agents!

S. H.

I was very impressed by the professional service from Frank Innes throughout our sale. Tony was very helpful getting our house on the market and answering our questions. From start to finish the whole team was friendly and helpful. A special thank you to Kim Jones for going the extra mile to sort out problems to ensure we were able to complete the sale and to Sharon Walker for her excellent communication, remaining calm and polite even when under pressure. I would highly recommend Frank Innes.

K. V.

I'm really impressed with how Jessi has handled my portfolio change from another agent. I've transferred 11 properties over to Jessi from using an agent for a while and she has been fantastic during the whole process. It's been a seamless experience and she has been so helpful, friendly yet professional. Jessi even created all new tenancy agreements and made sure that all Tenants knew the process with her and her team.

M. R.

I've been so impressed with the whole Frank Innes team, but especially Sharon in Sales - we have had a fairly complicated move as we are relocating into the area, and our sale took longer than we thought. The team have been brilliant in helping us navigate communication with our seller, manage timescales and all the associated surveys, mortgage admin etc. I would thoroughly recommend them and would absolutely make them my first port of call if we move again. Thank you!

J. M.

My mother's retirement bungalow in a warden supported complex went on sale last August and an offer for the asking price was received soon after. Unfortunately, there was a long and complex chain, and completion was achieved only this week, on 7 April. That it completed at all was almost entirely due to the ceaseless efforts and energies of Sharon Walker at Frank Innes, West Bridgford. Sharon chased the other Estate Agents involved in the chain and some slow moving Solicitors. I am extraordinarily grateful to her for her diligence and hard work. Elaine Miles

j. b.

Frank Innes provided fabulous customer service and support as we both sold and bought in West Bridgford. Moving can be very stressful, Sharon and the rest of the team were calm, thoughtful and helped us navigate through the process superbly. Its great to have such local knowledge and experience in West Bridgford ! Many thanks

B. G.

Jade has been exceptional from my initial enquiry, all the way through to completion. I wasn't confident of getting a mortgage but Jade worked so hard and kept me updated as often as possible and got me what I needed. Cannot recommend her highly enough and she deserves a lot of thanks and recognition for her hard work and for being so lovely throughout.

J. A.

We have recently began the process of renting a property through Frank Innes and what a refreshing experience it was to deal with Jessi Pabla. We have had some nightmare experiences with letting agents in the past but Jessi made the whole process very easy throughout and is a credit to the Frank Innes team. We would highly recommend getting in touch with her if you are looking to let in Nottingham!

L. B.

Jessi has provided incredible customer service whilst going through the letting process of my new flat. She's always very responsive to my queries and lovely to speak to over the phone - such a positive ray of sunshine. I know that everything is in more than capable hands with Jessi and during such strange times with covid, shes always taken the extra time to make sure any queries or concerns are addressed and I feel reassured.

A. S.

Being new to the Nottingham area, and on a mission to expand my property portfolio in this wonderful city, I set about contacting the various local estate agents. Most are polite and helpful, but I can honestly say that Jessi Pabla stands head and shoulders above the rest in terms of how incredibly helpful she has been. Not only has she given me stellar advice on some great areas in which to invest, but she has also given me specific information about what sort of rental yields could be expected within these suggested locations. Such friendly help has exceeded my expectations, and I look forward to a long and fruitful association. Abel Solomon Tenesa Property Ltd

A. A.

Kim is absolutely amazing! She dealt with my panicky and worrying self with such decorum and care and made me feel like I was in good hands. When one sale didn’t go well, she found em an alternative super quick and helped me be in the best position to be going ahead for it. Will recommend always! Thank you!

T. W.

I recently purchased my first house through Frank Innes and had a great experience. Kim was my point of contact throughout and was always helpful and quick to respond.

h. g.

I had a wonderful experience with Frank Innes they were so helpful, professional and responsive. We were looked after by an extremely helpful woman called Hayley who made us feel we were in good hands, she delivered everything we asked for and more, we will be sure of using Frank Innes again for our future homes!

A. T.

Throughout my years, I have dealt with more than a few estate agents. However, I then Had a conversation with Jesse. Wow, she certainly goes that extra mile. For me, She put faith back in estate agents. She’s considerate, caring, very professional and most of all she made sure I was happy with everything. I definitely recommend Frank Innes. I’ve never spoken to someone who actually put my thoughts first. Thank you Jesse you certainly are a credit to Frank Innes. Jesse always gives 100%, if only other agents were like her.

J. P.

Chose Frank Innes to sell my late father's property and I could not fault them from start to finish. Honest, professional, courteous and responsive. Made a difficult task much easier. I was kept informed at all stages of the sale and nothing was too much trouble. Thank you

J. S.

Tony and Sharon at Frank Innes were great throughout. They gave advice on the best way to proceed throughout that was honest and insightful. We had offers on our property inside of a week and Sharon helped us through the process from there to successful completion.

K. C.

We sold our house through Frank Innes and were very pleased with the service we received. The progression of the sale had many hiccups along the way but Kim Jones and Morgan Lees-Collier were both exceptional in all their helping efforts to make the process a little less painful and stress free. We couldn’t thank them enough, they were there from start to finish and went above and beyond to ensure we didn’t miss out on our dream home. Thank you Kim and Morgan and thank you to the rest of the Frank Innes Sales Team. We wish you the very best!

J. R.

Kim Jones at Frank Innes kept us informed of any progress on our house sale every step of the way. She was highly professional and was a knowledgeable source of information throughout the process, always offering realistic and reassuring advice.

E. P.

Just want to say how wonderful both Holly and in particular Jessi have been. Really professional, curteous and have made me feel like a valued customer. Their communication has been excellent, they've explained everything in detail and Jessi has answered about a thousand questions I have had about a property! I've dealt with so many estate agents in the past, but Jessi has made me really pleased to have enquired with Frank Innes. Will be recommending them to anyone that will listen! Thanks Jessi, genuinely appreciate all of your help today!

J. E.

Jade was incredibly helpful and supportive throughout the process. She was friendly and helpful and a pleasure to speak to - she really took the time to get a feel for what we needed and help us out. Would definitely recommend her!

K. W.

I’ve been in contact with Jessi from Frank Innes throughout my property search. To be honest I’ve always found estate agents to be hostile however I can’t stress enough how opposite Jessi is. I work shifts and I’ve therefore contacted Jessi out of usual work hours however she’s happy to help regardless. Jessi has been super friendly yet professional. I ended up purchasing a property in the end but thanks for all your help! ☺️

N. J.

Thank you Holly and the team for your proactive, professional service. Let my property within 24 hours of marketing it. Really happy with my new tenants and the fantastic customer service received from Frank Innes Lettings Westbridgford.

E. S.

Today we exchanged on our first home. Frank Innes were brilliant from the time we contacted them to view a property until exchange of contracts. Sharon always kept us up to date on the 'what to do's' and what still needed to be done. She was available at any time and if I had questions she would return my email that day. I was incredibly impressed with her professionalism and friendliness. We managed to go from viewing to exchange in 7 weeks. Thank you for making a very stressful time a lot less stressful.

C. S.

Selling my late parent's house was always going to be a trying experience but everyone I dealt with in the team, particularly Faye but also Tony, Kim and Sharon were sensitive, helpful when I needed advice and always kept me informed of any activity concerning the sale. I would recommend their services without hesitation. A previous West Bridgford estate agent promised much but didn't deliver so the professional but personal interactions I had with the Frank Innes team made the experience much easier than I could have hoped for. Thanks guys!

L.

As buyers, the staff at Frank Innes have been responsive, professional and invested in our move from our initial contact on viewing our new home. Kim Jones in particular has shepherded through our purchase, ably aided by Eric Smith. Thank you Lynn Betts

O. O.

Recently moved into a flat in the West Bridgford area and was worried about how it would go, but the whole process with Frank Innes was so smooth and professional. Jessi Pabla, who we dealt with for the move, was extremely helpful and went out of her way to go above and beyond. She definitely made the moving process much more stress free!

A. K.

I have a property that I wanted to rent out and Jessi Pabla handled everything for me from start to finish. She did all of the paperwork and sorted out all of the final details for me so that my experience was stress free! Despite being on her own in the office due to COVID-19 restrictions, she dealt with everything so quickly, professionally and was great with communicating with me so I knew where we were with all the details every step of the way. Highly recommend Frank Innes and especially Jessi 👍🏻

S. J.

Jessi Pabla was excellent in finding a tenant for my property, every step was explained in detail and she kept in touch with me regularly, answering any questions I might have as a first time landlord. She made it all an easy process.

S. D.

Kim Jones was our contact at Frank Innes for the purchase of our property. She was very easy to contact and very responsive. Thanks for all your help Kim. Mrs Kaur

J. R.

I met Sharon firstly at Frank Innes West Bridgford. She's very professional and friendly and I felt encouraged to take the first step towards selling my house. I had presentations from several West Bridgford agents and a few of them made me feel particularly pressured to give them my business. However I was very impressed with Tony's presentation and decided to go with Frank Innes. Whilst the selling experience was fraught with problems, thanks to my buyer - they were all dealt with expertly by the team at Frank Innes, particularly Tony, Charlene and Jamie.

Z. L.

A brief note of thanks for the prompt re-let of my apartment on Fox Rd. In these challenging times, there were a number of contacts from Frank Innes in the early weeks of lockdown. However, it was not until Jessi Pabla took over the reins that we got a result. Specifically, her energy & enthusiasm, secured a re-let within one week, which I am immensely grateful for in these times. Also, she has been exemplary in dealing with items raised by the tenant which I can action before they move in. Thanks Jessi. Thank you Frank Innes. Malcolm

J. B.

Eric Smith was a great help in selling our property. He was courteous, professional and kept us informed at every turn. We were very impressed with his service.

L. C.

From the moment we found the listing, we were impressed and put at ease by the support Georgia gave to us. Top quality rental properties within the Rushcliffe area do not stay vacant for long and we were so appreciative of the way Georgia took care of us. Provided a fabulous service, always available and always followed up. I would be very happy to rent from Frank Innes WB in the future. Thank you!

N. M.

I would like to thank all the staff at Frank Innes for marketing our house and supporting us. I would especially like to thank Sharon Walker who went out of her way to make sure we were updated and followed up all leads without fail! She was absolutely fab and I can’t recommend her enough if you are looking to sell your house.

A. K.

We used Frank Innes West Bridgford to sell my parents home. With multiple people involved, this could have turned into a complicated few months. Clearly it did not. Sharon Walker was reassuring, confident and professional. When I mean professional, I mean diplomatic with the purpose of getting us over the line happy. With holidays etc there was never any lapse in communication - amazing handover! We will be working with team again.

J. H.

The team at Frank Innes were incredible! With being somewhat a novice i was given a first class service and step by step guidance and support. Particularly Faye who was professional, attentive and had a wealth of experience! Working full time I left the viewings in her safe hands and my property sold with 4 days of being on the market. The team were always available and the service friendly and efficient!! I would highly recommend Frank Innes and the team.

B. M.

Frank Innes (West Bridgford branch) went above and beyond to ensure our purchase progressed in a timely manner, and that we were kept well-informed at all times. Kim, Sharon, and Morgan were always happy, and perhaps most importantly able, to help with any and all of our queries and requests. A thoroughly amiable team who I would personally recommend!

B. A.

Jess has always dealt with our property with upmost professionalism, always gives 100% dedication to whatever is required by her. Very pleased with how she manages our property and our tenants, more than satisfied with the level of service she gives us. Would highly recommend Jess and Frank Innes Letting.

C. P.

I cannot recommend more highly. The members of the team at Frank Innes kept in touch throughout our home selling process and were all able to help with specific queries about our sale. Their expert knowledge of the local property market helped us to secure the property we were after. They offer an extremely professional, friendly and personalised service. Thanks!

I. W.

Bought our new house earlier in the year before covid hit, and after it did we never thought we would move, but with the support of Morgan and the team at Frank Innes, we moved in August. They helped us sell our house, and made sure we moved to our dream home by being with us every step of the way during the very difficult time and uncertainty, and were always there to update us, help us with paperwork, or even just for a catch up to help put our mind at rest. Delighted with them, and if you are considering using Frank Innes, dont think about it just do it.

T. B.

Frank Innes Estate were really helpful. They were very understanding and cooperative and most importantly patient. Georgia, especially, was very very helpful and I'm very thankful for her help as she was very patient with me and offered me the best solutions for the most difficult situations.

H. L.

Jessi has really opened our eyes into a modern world of the rental process! She is so much fun, really caring yet super professional. When me and my girlfriend applied for a property, she created a Whatsapp group for us which was really exciting because she sent us photos of updates whenever she re-visited the property and when she got the keys etc. When we moved in we also got a lovely card from her congratulating us on our new place! We've been in rented for years and this has been a really exciting, new method that Jessi ( and only Jessi I think does this) uses! She really is an asset :) Thank you!!!

H. W.

Thank you to Jessi Pabla for all her support and help with finding tenants for my newly acquired property. Jessi was efficient and professional along with always being positive and friendly. She dealt with all my queries promptly and even visited the property for me and took photos of my new carpets to send me while I was away! Thank you to Jessi Pabla and Frank Innes.

V. C.

Last week my partner and I travelled to Nottingham to search for new rental accommodation in preparation for our new jobs starting this August. We were looked after by Ms. Jessi Pabla and found her to be knowledgeable, professional and an excellent communicator. Her quick responses has made choosing a new home much less stressful! Thanks Jessi!

T. E.

Frank Innes in West Bridgford have recently sold my house, fanstatic service, really approciable staff, went the extra mile on more than one occasion and were always happy to help with resolving issue's and supplying contact names and numbers for outstanding jobs. Thank you, especially to Kim

D. S.

I've been dealing with Jessi Pabla in the lettings department at Frank Innes, she is absolutely amazing to deal with, knowledgeable , the entire process was professional. Having moved back to the UK recently, Jessi assisted with all my questions I had for her. If she didnt know the answer she researched for me and got back to me. I was in touch with other local letting agents in West Bridgeford, but their level of service does not come anywhere close to Jessi's and her teams. How Jessi looked after me, was one of the primary reasons I chose to rent with Frank Innes.

L. Z.

Frank Innes has very professional and responsive team. We have bought property from them and sell our own home as well. Definitely consider Frank innes if you are willing to sell your home!

L. S.

Both Holly and Georgia have been absolutely outstanding. Put my property on the market a few weeks ago, got rented out by the next day. Always asking if they could do anything to support me. Brilliant customer service. Highly recommended.

I. M.

I have found Frank Innes estate agent to be efficient, helpful and very caring. Their offices in Nottingham offer great service. The West Bridgford office is served by Jessi Pabla and her team who are professional, sympathetic and give outstanding service with the interest of meeting their customer's home search needs at heart. Irene Moses.

S. K.

We had great service from Morgan Rees-Collier when we recently sold our flat. Morgan kept us up to date throughout, with at times, daily calls. Nothing was ever too much trouble she was always very upbeat and determined to get our sale through successfully. Cannot speak highly enough of the service we received from her.

E. K.

My experience renting from Frank Innes has been a good one. Having moved a long way to live in Nottingham, I was pleased with the friendly, helpful and overall professional service provided in helping me get settled in to my new home, particularly by Jessi Pabla J who handled the viewing and application.

a. C.

Sharon Walker has been my rock and my best friend she was amazing. I honestly didn't think my sale would go though, but Sharon was by my side every step of the way. Can not thank her enough. Lisa cooj

P. T.

The sale was handled extremely well from start to finish. I was extremely pleased with how positive Sharon was when she first came to do the valuation. This was then followed up by Tony who arranged everything we needed to help make a quick sale, with the minimum of fuss. Emma then took over and was excellent arranging the viewings and keeping me informed throughout the process. Well done to you all, I would certainly recommend you to anyone thinking of moving.

D. P.

Would recommend Frank Innes to anyone wanting to rent a property out. It was my first property to rent, Jessi helped every step of the way answering my questions and guiding me through the process. Found clients quickly and were very cost effective. Jessi was, and continues to be a superstar 🌟

W. R.

A huge thank you to Frank Innes and in particular Jessi for making our move as swift and efficient as possible. We particularly appreciated her patience and professionalism in handling our annoying questions! Bright and courteous, we were handled exceptionally well and would highly recommend. Thank you once again!

E. N.

Sharon, Eric, Morgan and Tony were all very helpful, prompt and professional in facilitating our house sale. We bought the house from them and sold it with them and couldn't fault their service. Thank you.

T. S.

Had Frank Innes sell my house this year. The service I received from start to finish was fantastic. House sold very quickly and they were very supportive throughout the sale especially Emma at the West Bridgford office. I would definitely recommend and would use again.

a. m.

We were not the clients but the buyers, and Sharon managed the challenge of supporting us in an unhelpful chain, together with representing her client, She demonstrated committment, prompt responsiveness, communication , total respect, consideration , care and professionalism . What else could we ask for.

G. Q.

Kim Jones, Sales Manager at Frank Innes West Bridgford, has been extremely helpful and we had an excellent experience in dealing with Frank Innes. Kim is truly a 5-star Sales Manager !

L.

Jessi has been there for us every step of the way helping myself and my boyfriend find our first house together. The process was so professional yet friendly and we were updated throughout which was a welcome change from previous experiences. Thrilled to have Frank Innes by our side for our tenancy.

M. P.

Kim Jones at Frank Innes was a massive help selling my property in West Bridgford. I would highly recommend to anyone.

D. M.

I'm writing to applaud the superb work of the Frank Innes team at their West Bridgford branch in Nottingham. From the moment I met Tony and Sharon and decided that they were the best people to sell my house, it has been a decision that must rank as one of the best! They have given excellent advice, been wonderfully helpful throughout the process, and so reassuring on the phone (and Fay and Kim too!). I commend them very highly - if you have a house in West Bridgford to sell, they will not let you down!

S. B.

We sold our rental property in West Bridgford at long distance during lockdown. Given that we were unable to travel to the house, Kim Jones really went above and beyond to help us get everything organised and to keep everything running smoothly. Thank you!

J. D.

Excellent service from Sharon Walker. Friendly, helpful and empathetic. Very helpful during a complicated sale.

B. D.

A solid and unfailingly helpful team at Frank Innes handled my move. My first point of contact was Jessi Pabla (I also asked Katherine Chidley a lot of questions) and another staff member was very patient with me as I reviewed the contract. Helpful transition services and highly detailed inventorying also included. many thanks...

L. W.

We sold our bungalow via the new pay-up-front non-commission package at Frank Innes, West Bridgford. The staff (Kim, Sharon, Jack, Faye) were so friendly and helpful. No matter who you spoke to, they were in full possession of all the facts and a pleasure to talk to. They made suggestions about the asking price, which produced immediate effects, in terms of viewings and the sale. We would definitely use them again and can recommend them 100%. Thanks! :)

C. R.

Jessi was very helpful when myself and my boyfriend were looking for our first home. She always responded quickly and even now we have moved in, she’s just a message away and always happy to help us if there’s anything we need. Would definitely ask Jessi for help in the future if we ever decide to move again! Thank you Jessi for helping us find our first home!

C. W.

Professional, local and completely understanding that this is one of the biggest decisions/expense of your life! A great team to have on your side! Our sales process took over 5 months due to problems at the bottom of the chain. Problems that would make you stressed, irrational and at times not the greatest customer to speak to. However, Tony and the team at Frank Innes were always empathetic to our situation. They took the hard work away and helped us return to a place of calm. They certainly went beyond the call of duty. I'm pretty confident they our sale made them no money in the long-run. However, i will continue to recommend them to everyone who asks. Thank you all at FI. Chris (West Bridgford).

C. L.

Fantastic service from start to finish. Tony was incredibly informative and his experience was clearly visible. Also a special thanks to Sharon who made our sale as easy as possible- any queries were responded to on the same day and she gave regular updates. Everyone that I came into contact with were happy to help, polite and friendly. Couldn't have asked for better service. Thanks all!

C. W.

Selling houses is a people business and Frank Innes in West Bridgford had the right people to market and sell our property. The team provided a great service and we thought they achieved a fair price in a difficult market. We had been using a different estate agent and Frank Innes were better all round. Wish we had worked with them sooner.

E. S.

Upon meeting Jessi at Frank Innes, West Brigford I found her to be very professional in her work. Friendly, courteous & made me feel comfortable. I really thought she was the owner of the business. That’s how professional she was.

B. H.

We had a complex sale. We had to sell quickly for a job move and we had such incredible support, particularly from Sharon in Sales. Her communication was clear and prompt. She was proactive when our buyers encountered complications. She was an absolute star (thanks are also due to Emma!). Highly recommended

C. B.

Kim,Sharon, Eric and Morgan were always extremely professional in their work, despite how difficult parts of the chain were at times of the process. A great reception when finally we got the keys 🔑

L. H.

Just had to take a moment from all the euphoria of exchanging contracts on our dream house, to say what an exceptional service we received from Frank Innes, West Bridgford. Whilst I appreciate that Sharon was acting in the best interest of the Seller and believe me this was never in any doubt, with her brutal negotiating (haha), I nonetheless felt that all of the team, Sharon, Faye & Jack, particularly, acted with integrity and honesty and made me feel that I was not being duped during the negotiating stage and as we progressed towards exchange. Very impressed and now for the bubbly!! Thank you Frank Innes!

N. D.

Jessi Pabla has been really helpful in sorting out a place to rent during Covid-19. Always friendly and helpful, as well as happy to answer our questions. Update March 2021 - This changed when we moved into the property. There were minor problems for months (no fan working in the bathroom, heating monitor broken, no light in the fridge). It took 4 months for someone to come round to price this up. After 5 months we moved out and the problems were never fixed. Very helpful moving someone in but then charged ridiculous amounts for minimal wear and tear when they leave.

J. I.

From the very first phone call, to being shown around the property and securing the house with Jessi Pabla, the whole process was a delight. Bright, cheery, responsive and knowledgeable members of staff throughout. A refreshing approach compared to some others. Would definitely recommend and look forward to more dealings in the future.

J. L.

Tony, Sharon and the whole team were absolutely excellent throughout. We listened to their good advice and they got us a near perfect price in less than a week after a very busy open day. But then the hard work starts and Sharon in particular helped us every step of the way in managing and defending our corner, right through to completion. Literally faultless service.

C. H.

I sold my mother’s house with the help of Frank Innes. They kept me fully informed throughout the process, advised very well on the best way of marketing the property and were always really friendly and helpful whenever I had a query. They also acted as a very positive link between us and the buyers so both sides were happy. They exceeded my expectations in all areas and I highly recommend them.

f. t.

Jessi Pabla is the best. She has provided incredible customer service whilst renting our new property. She is always there for you! Letting a property has not been so easy :) Thanks Jessi.

R. H.

From the moment of initial enquiry less than a week ago through to placing a holding deposit on our perfect flat, Jess has been fantastic with helping us understand more about the property we're interested in and been very responsive in sorting out all the arrangements, viewings and documents!

A. 1.

After my resent dealings with Frank Innes West Bridgford, I am delighted to state that I received exceptional service from beginning to end. All the staff are professional and courteous but in particular Sharon Walker is the stand out. Sharon has on more than one occasion diligently guided the sales process to be as pain free and smooth as possible. I would not hesitate to recommend their services.

R. B.

I was seeking a flat/house to let and have had some not so nice experiences, then I went to view a property handled by FRANK INNES and JESSI PABLA J was just an AWESOME agent!! She was very thorough, pleasant and patient, while made sure all info was provided and understood. I am now living happily in my flat THANKS TO JESSI! I would highly recommend using this company/Agent as they go beyond expectations and they provide professional service!

G. B.

Morgan was both persistent and patient in managing the sale of my flat which was very protracted due to technical matters on the lease. I was very grateful for her careful management of the sale which nearly fell through but in the end was successful.

N. T.

Just wanted to say how fantastic Sharon was during the whole process of buying a house. She was fantastic at communicating between us, the sellers and our solicitors and made everything so much easier in particular helping us when things would snag with the solicitors. Again, thanks for all your help Sharon.

a.

I found this branch positive, customer focused and strong on communication. Those who were involved in our sale (Kim, Sharon and Faye) worked well as a team and were assiduous in tracking down and resolving the issues that were delaying completion. From my perspective they were worth their fee and I would recommend them.

C. C.

I have recently been dealing with Frank Innes and they have been great through the whole process of moving back to Nottingham. The Agent who I was dealing with Jessi was fantastic and always got back to me in a great amount of time whenever I had a question to ask.

d. c.

Frank Innes West Bridgford have been really helpful with our property search. In particular Sharon Walker at this office. Her local knowledge and the time spent helping us is really appreciated, we contacted many agents locally but this company is the only one that’s stayed in touch. Thank you.

A. B.

Used Frank Innes WB to sell our house, which they did in a day. They then truly earned their money by working extremely hard to keep the sale progressing under very trying circumstances. Jack Chambers worked tirelessly coping with useless solicitors, other estate agents and clients up and down the lengthy chain which very nearly fell apart right at the last minute. Our own solicitor commented on how good Jack had been. It's not just about selling or buying a house, you need a good agent to support you to the completion line and Frank Innes didn't let us down. Never had a problem with communications with the branch, all messages were passed on and responded to promptly and we were never left in the dark over any aspect of the sale. Would highly recommend.

A. G.

We sold our house in Tollerton through Frank Innes and It couldn't have gone more smoothly. When Tony came round to do the valuation I knew they were definately the estate agents for us. It was a joy dealing with Sharon who always kept us in the loop with progression . When she wasn't available we were looked after by Kim who again was equally professional and friendly. A top estate agent ... well done .

C. P.

Very pleased with the service i received from all of the West Bridgford team and i can recommend them to anyone selling in their area. I received an offer in excess of the guide price very quickly after my house went live and the whole process was smooth and efficient. Glad i went with a traditional Estate Agent rather than these pay up front Internet people who then have no incentive to sell your home! Thanks again to Tony, Sharon, Kim and Faye.

S. M.

I couldn't recommend Frank Innes highly enough. Tony and the team were extremely professional throughout the process, keeping me informed at every stage, and were able to deal with the sale of the property with minimal input from myself. Their use of technology to manage the process made it very easy to keep up to date with the progress of the sale. I would definitely use them in the future.

P. C.

My experience of Frank Innes in West Bridgford has been as a buyer. The staff were proactive and easy to get hold of. They were able to hone in on my particular needs and I really think this helped me to fit in more viewings than I would have done otherwise. Plus this stopped me wasting the time of sellers. The staff knew the properties they were selling and again this helped. I will sell with them if and when I am in that position in the future.

A. S.

All the staff at Frank Innes were friendly and professional. I received excellent support as they sold my property without me even being in England. They also aided with some last minute minor emergencies! Special thanks to all the team but in particular to Sharon Walker.

C. H.

Jessi Pabla was absolutely fantastic from start to finish when we inquired about our new shop. Nothing was too much trouble and she kept us in the loop the whole way through. Would highly recommend. Thanks Jessi :-)

T. S.

Excellent service!! I have to say that I was extremely impressed by the level of service received by Eric and Sharon!! There were constant flow of updates throughout the whole purchasing experience / process with them!! Frank Innes were absolutely brilliant and I would highly recommend their services!! Thank you Eric and Sharon!!

A. B.

Very impressed with the service from the lettings team. My property has been on the market for a while with a different agent who hadn’t let it. Glen approached me to dual market with Frank Innes and they found me a great tenant a week later.

R. C.

I worked with Jessi Pabla from the office. She was very helpful with getting my property listed. She responded to my queries promptly, was very friendly and got the property advertised very quickly.

J. L.

My mum is 84 and had been living in the house for nearly 60 years. The Frank Innes team were excellent. I dont live local to mum and they went out of their way to help mum fill in forms from our conveyancer and were good at explaining the selling process, keeping mum upto date and answering questions mum had. Which made it less traumatic for her. I would like to express my heartfelt thanks and would thoroughly recommend this team for anyone wishing to sell their home.

K.

I was extremely impressed with the proffesionalism and service provided by Frank Innes. I have nothing but praise for Sharon, who was friendly and helpful at all times. She dealt with any queries promptly and efficiently. I can not fault her, or Frank Innes, in any way. I would highly reccomend.

B. H.

Jessi Pabla is one of the best estate agents around! She is very helpful and responsive! She has made the overall process smooth and stress free! Bassel

H.

Throughout the lettings process Jessi Pabla has always been supportive and patient with us, and so understanding of our changing situation. Finding a house is tough given the current circumstances but Jessi has been so helpful and responsive throughout, reducing our stress significantly!

L. G.

All the staff at Frank Innes were very helpful, they sold our house in double quick time and we got a good price for it. Because we live abroad we also needed help with cleaning and gardening, Frank Innes organized everything. Special thanks to Tony Cotterill, Sharon Walker and Sharon Blackman.

L. B.

I found this Agency very easy to deal with. Tony Cotterill valued the property, then he, Morgan and Kim, steered me through the whole process. They took care of viewings, and liaised with the legal side too. I was very pleased with the time and attention given to us. Highly recommend.

K. R.

Despite the pandemic restrictions, Jessi was really helpful wih our search for a rental property. Always very responsive and friendly and kept us updated with what was going on. We are very happy in our new home. Thank you!

F. M.

Jessi Pabla was so professional and she took care of the whole process of renting our property. She kept us up to date throughout the process and found the tenant in couple of weeks.

H. J.

I have recently used Richard Davidson for my mortgage. I had the mortgage offer through within 2 weeks. I am buying a new build so I need to exchange quickly. Thank you Richard, again you have found me a great mortgage so I can get the house I want (which I thought I couldn’t afford).

Z. C.

We had such a short timescale to find a home and after what seemed like a hopeless search we met Jessi Pabla. She was a breath of fresh air, efficient, professional, positive and showed us something we didn't even know we wanted which has turned out to be the most perfect home!

M. B.

Sharon was professional and extremely helpful with the sale of my property, she offered help and support when needed, she was knowledgable in every aspect of the sale and completion stage. Many thanks for her experience too!

H. M.

Thank you Sharon and your team for helping me sell my home. Thank you Eric Morgan Tony Sam Holly The sevice is excellent Professional and honest Even when we had a difficult time you made the sale so easy for us You kept me and the buyer informed of every step of the way You are honest every step of the way and professional We achieved the asking price and the full experience is highly professional Thank you Dr Hisham Maksoud

S. R.

I have been hugely impressed with James and Kirsti at Frank Innes. Frank Innes are the 3rd Letting agents I have used recently and by far the best. My experience with James and Kirsti was absolutely first class. They worked hard to arrange numerous viewing whilst keeping me informed every step of the was. References and all checks were carried out efficiently and the tennants moved in without any problems. I will definitely be using Frank Innes West Bridgford again. Thank you James and Kirsti

S. H.

Jessi was super helpful from start to finish for looking for our new flat. She was really friendly and I felt comfortable asking her about any queries I had. Thank you Jessi for your help!

D. T.

Fantastic Professional Service from Frank Innes, West Bridgford...!!! Sian, Grace, Karen & the whole team, have been excellent throughout the whole re-letting process of our property... They've been both professional and extremely helpful in successfully marketing our 3 Bed House again this year.. In addition, the back up service from their Management team is second to none.. Thank you Frank Innes West Bridgford... 5 Stars - All the Way..!!!

S. S.

The team at Frank Innes couldn't have been better. From the initial meeting with Tony through to the completion they dealt with the whole process in a swift and professional manner. Their fees were competitive and we would be happy to use them again should the need arise.

B. G.

Charlene negotiated an excellent sale price and Sharon was always there at the end of the phone to sort out problems - there were quite a few at both ends of the chain. Tony was on hand to help resolve many of these problems. I mustn't forget Cherry who was often the first port of call when I rang - always a cheery greeting before she passed me on to one of the others. Overall, a very stressful time was made that bit easier and I still wake up on some mornings amazed that I made it! A big 'thank you' to the team at Frank Innes. This is the key, of course, they work as a team.

N. R.

Jessi Pabla J Really helpful and followed up all the time. Very friendly and approachable. Had a Good overall experience with Frank Innes. Thank you for the amazing House, we are living happily.

T. H.

I can't express how grateful I am for the Frank Innes team, specifically Kath. I recently moved from the states to the UK and they made my move significantly smoother. They were very welcoming, worked with with my schedule, and we're EXTREMELY responsive to my emails.

P. G.

The first impression always sets the scene and I was not disappointed with the Team at West Bridgford. James and Kirsty offer a warm welcome and professional reassurance that any first time tenant, or in deed a long-term tenant, would wish to receive. There was an immediate understanding of requirement and a timely solution; in our case within 3 weeks. All proceedings were handled promptly, with confidence and to a successful outcome. The 'after-sales' support is equally responsive and all issues have been managed with aplomb and to an expected standard. I have no hesitation to recommend the Frank Innes Letting department to a prospective tenant.

K. J.

1st rate service from valuation to completion. A few hiccups along the journey but problems always dealt with quickly and professionally. Special thanks to Emma in particular, regular updates on progress, nothing too much trouble. Thanks also to Tony, Sharon and Kim. Excellent service from all.

A. W.

This is the first property I have let and I certainly do not regret choosing Frank Innes to see me through the process and help me manage the property. The service has been first class or better throughout. Every question I have asked ( and their have been many ) have been answered helpfully and efficiently. Whenever I have asked for any help or guidance it has been given immediately and effectively. Financial transactions have been transparent, speedy, straightforward and honest. James and Kirsty fully understand the problems and pitfalls that can occur for landlords and see things fom that perspective. Once my property was ready for viewing I had at least three viewings arranged within the first three days and the property was let in less than a week. It has been a long time since I came across any business that places customer care so highly and if you are thinking about who you should use to manage the letting of your property, I would look no further.

G. J.

I couldn’t recommend the friendly and professional staff at this branch more highly. Sharon especially, and Kim, Faye and Tony all kept us updated at all times during our house sale. Sharon was easy to deal with and her advice was second to none during a very stressful time. Thank you all so much.

B. O.

Jack Chambers managed the sale of my late mothers house. It was a complicated business with joint executors and another company appointed to obtain and manage the probate. After the first proposed purchasers withdrew at a late stage we were fortunate that through Jack another purchaser was soon found. The process of searches seemed to take ages but through it all Jack and the team were very professional and kept family members informed of progress. The end result was successful .

M. H.

Frank Innes sold my father-in-law's house in Edwalton. They couldn't have been better. An open house strategy resulted in two offers. On their advice we accepted the one of the offers. They provided updates on the progress of the sale. The sale completed within one week of the hoped-for date. First class.

H. B.

Looking for a house in the area has been a bit of a nightmare, although once we enquired with Frank Innes Jessi looked after us from start to finish and made the process easy for us. VERY excited to move into our new house!!

D. R.

The lettings team at Frank innes West Bridgford have been fantastic start to finish. From prompty responding to my initial enquiry to being helpful on the viewing then moving my girlfriend and I into our dream home less than 2 weeks later. I would definitely recommend them.

l. M.

We managed to get our flat sorted very quickly and with no hassle which has been a big stress relief. We went though Jessi Pabla, who has been really helpful in making this all possible and a very smooth process.

J. D.

The Frank Innes West Bridgford team were excellent. Keeping us fully informed about the sale of our property. They were friendly, professional and efficient and I would recommend the team to everyone!

J. F.

Just sold my house in West Bridgford thanks to the good work of Tony and his team, in particular to Sharon Walker for guiding the last few days of the sale. Well done.

D. S.

I was absolutely delighted with the exceptional service and support from the team at West Bridgford! They attended to everything promptly and efficiently but always with such personal warmth and friendliness that it melted away the stress of house selling. Excellent high standards throughout!

L. J.

The lettings team at Frank Innes West Bridgford have taken all stresses away regarding the letting of my property. Great communication, professionally marketed and found me the exact kind of tenant I asked for. Faultless

A. S.

Selling a flat, had the perfect buyer but the worst buyers solicitor I've ever experienced. Kim really helped to push the sale along by speaking directly to the buyer to get their solicitor to do their job.

N. K.

We sold and purchased a house through these guys. They ended up on a journey of a year as we had people pull out and our purchase fall through! They never gave up and got us through it constantly chasing people on our behalf. Thank you to all involved at frank Innes as we are now settling into our new home.

a. c.

Hi professional team and very patient. I have had the pleasure to be helped by Sharon Walker and she has shown high professionalism and competence from first moment. thanks Sharon for your great job!!

R. S.

The team was very helpful and friendly throughout the process, doing everything they could make the sale go through smoothly. Contact was easy and I never felt that I was waiting long for a question to be answered. Particular mention to Emma, who put a lot of extra effort into assisting with the sale and the process as a whole.

M. A.

I have just completed buying my first ever house, which has had it's ups and downs.... I can honestly say that i can't thank Emma Liversidge and the team enough.. Emma was patient at times when i didn't really have a clue what i was doing in keeping me calm, guiding me through best practice and just being someone i could unload my anxiety on and she supported me no end.... weekdays and weekends! I couldn't have asked for a better adviser and would recommend Emma to anyone!!

D. P.

I bought a property using the financial advisor Tom Bradley who is based in this office. He was very good, he took care of everything and had everything ready in a matter of a couple of weeks if not less. Would highly recommend him.

D. M.

Jessi Pabla from Frank Innes has been amazing from start to finish! From the first inquiry to finding our property her service is second to none!

A. H.

Professional and friendly service from all the team, especially Kim Jones, Sharon Walker and Tony Cotterill from start to finish selling our house. Everyone went above and beyond in support and help provided. Thank you

J. G.

I am very happy with Georgia than help to get all information than I needed to do a repair at my rent house. She did worked very fast and efficent way. Thank you Georgia!

M. W.

Absolutely amazing service from Jessi Pabla, shes helped us find our perfect home and was there every step of the way. Such a lovely young lady and always smiling! thank you.

A. A.

Jessi was truely helpful. She gave me her personal address to collect the keys as I arrived Nottingham during the weekend. I am satisfied

G. F.

I have just read some of the comments posted, saying they have had bad service. all i can say was that it was a pleasure to have such helpful and friendly staff. This was my first time moving, not knowing what to do and how to go about it. Tony came round and explained it all to me, and let me do my own time scale. such as when to post in the new year. It all went well, and I have been back just to say Thank you. So yes i will give 5 stars Thank you Tony and Sharon

F. A.

The team are very friendly , considerate and helpful, the process of my move in was very smooth and working with Jessi Pabla was lovely ! Even after moving in , she helped with every minor situation .

K. W.

Jessi Alba is a star! She takes ownership of all queries in an efficient and effective manor. A real asset to the Frank Innes team and brand.

S. W.

What a great team to find to handle the sale of the house. They kept us completely in the loop and helped in anyway they could to make the process as easy as they possible could. I could not recommend then enough and it was a pleasure to deal with them all.

M.

We received excellent services from Emma at Frank Innes. The sale progressed very quickly and we were kept well informed during the process. Highly recommended!

J. B.

Nothing was ever too much trouble, always went above and beyond to help. Morgan in particular was fantastic in helping us. We would recommend Frank Innes West Bridgford to everyone!

P. C.

The whole process was superb and professional from start to finish and, wow, what a lovely bunch of people especially Sharon Coaton who showed me the property and finalised the rental... she makes a lovely cup of tea, too :)

F. F.

Sharon has been great throughout our application - incredibly professional at all times and it's been a pleasure to work with her and her colleagues’ from Frank Innes West Bridgford. I would definately recommend them to others.

j. s.

I instructed another Reputable agent in W/B but they were unable to find a tenant after 4 weeks frank Innes started marketed and found a tenants within 3 weeks. Good and friendly team.

S. W.

Great service as an agent we bought from - our agent was usually available straight away when we called or called back very quickly, unlike some other agents we dealt with. Were happy to organise viewings where the agent attended and kept us up to date throughout.

M. G.

We have recently had all three of our rental properties become vacant before Christmas and with the excellent help from Jessi Pabla and Sharon Coaton we were able to secure new tenants with minimal vacancy between lets. Thank you so much

A. Z.

Chose to go with Frank Innes as they impressed me when I visited the office and they offered complimentary professional photography. The marketing looks great and I’ve every confidence the team will secure me a good tenant soon.

M. H.

Excellent service at every stage of our very tricky house move. This is why you need a good agent like Frank Innes. Thanks Sharon for all your help and support.

A. H.

Fantastic, prompt service from Jessi under tough Covid lockdown circumstances - made even better by securing a new tenant without break in occupancy. Great job!

E. T.

Tony and his team made sure the whole process went smoothly for us. I can’t praise them enough. Out of the 4 estate agents we had round they stood out by a mile and the outcome showed that we made the right choice.

J. C.

Excellent service from beginning to end! Clear, regular communication from the staff made selling our house an easy process. Cannot recommend Frank Innes enough!

E.

Hayley helped me to find rental properties in NG12. She was friendly, professional and very committed to the role.

M. P.

I have used Frank Innes for the last three years to manage our rental property we previously lived in. The staff in the office are all exceptionally helpful and go above and beyond to resolve problems. Thank you.

R. D.

Re Jessi Pabla: Letting agent. Good service and were very helpful when going through application process. Good agent that will provide excellent assistance and go the extra mile to assist you. 5 Stars ******

G. G. M.

I was in an urgent need for a house and that is when Jessie Pabla came in for the rescue. I found my house with just one meeting, very helpful and humble. Good service and response.

K. L.

Love the Girls Charlene, Cherry and Sharon. They're always at the end of the phone to dicuss and put your mind at rest. Would recommend Frank Innes to you if your Saling your home. Thank you so much for your support.

L. F.

I have had dealings with both the lettings and sales parts of this branch, they are friendly and always willing to help. Their enthusiasm with properties comes across in all interactions I've had with them.

H.

Found a flat to rent and Georgia from Frank Innes made the whole process so easy, within a week everything has been sorted out and I'm sitting in here now with a smile on my face, thanks to Georgia & co !!

M. P.

Needing to move into rented property pretty quickly, Kirsti and James were fantastically helpful, moving dates around and ensuring that I received all the information, paperwork and keys exactly when promised. Excellent service all round.

M. E.

Frank Innes have been really good with us from the get go, nothing is ever too much trouble, especially for Kath who is my go to contact there!

E. P.

Amazing service. I needed a quick turn around for a letting, Grace went up and above what was expected and pulled out all the stops to get me in with in a week. Really happy with the process and all done with a smile.

T. G.

Just moved in to our new house and received great professional advice and help from Jessie from the start and until we moved in. Always responded to any questions we had and came back to us straight away. :)

h. o.

Excellent service. Staffs are welcoming, responsive and professional. Faye, Tom have looked after us very well, they have responded promptly to all our queries.

B. H.

Despite the difficult circumstances, Jessi has been amazing! She has made the entire process super easy and unstressful!

T. T.

Morgan was very very helpful in all aspects of our house sale and we highly recommend her.

K. E.

Sharon and the team helped make our Gamston house sale go smoothly with minimal hassle. Would recommend them highly.

C. B.

The whole process was well explained and went very well. This was not our first experience of renting. We have had mixed experiences in the past, but it looks like thgis one will be up there with the best.

S. L.

Just wanted to say that we received excellent, friendly professional service from Jessi. We will have no hesitation in contacting Jessi in the future.Thank you

B. B.

Moving house is the most stressful thing you will ever do. I found this sale seamless with this support from Kim

K. L.

Jessi Pabla made this process easy and simple, she was always there to answer any questions and help where she could. Couldn’t fault the service.

B. A.

Excellent state agency..I had sold my property in about three weeks.. They took great care all the way through...excellent communication...highly recommended!!!...

S. C.

An extremely efficient professional service, delivered in a friendly and supportive manner. Sharon kept us informed all the way through - just amazing thank you

N. H.

As a first time landlord i was very impressed with the service, especially with Jesse Pabla,who kept me informed every step of the way in what was a very fast moving process...many thanks

A. R.

Purchased a property through Frank Innes. Great comms by Faye and generally a smooth and very informative purchase

J. J.

A big thanks to Jessi Pabla who worked extremely hard to get me the house. I really appreciate your hard work. You been fantastic thank you!

J. D.

Great service, emailed Holly to get a issue resolved and by the end of the day was all sorted. Can’t fault the service! Thank you

J. G.

Very good service, took longer than I would have liked but that was down to the lawyers rather than the agents the service was always friendly and helpful and they handled all the little bumps along the way well

L. H.

Excellent service from Morgan Lees-Collier, Very friendly and attentive over the months long buying process.

C. C.

I am a landlord and Jessi Pabla has been brilliant dealing with some issues very quickly.

J. S.

Amazing and professional! Megan looked after us and was always in constant contact with us throughout the whole process could not be more happy.

S. R.

Very knowledgable, frequent communication throughout the process and high activiy. Faye and Kim were great to deal with

a. p.

Excellent service. Sharon and Tony went the 'extra' mile to help us get to the Exchange stage.

A. M.

Very professional great estate agent in West Bridgford, especially Sharon. Fully recommended

N. S. S. E. a. H. P.

Emma was excellent at keeping our purchase on track and we are grateful for her help

E. K.

I dealt with Jessi and have to say what an awesome experience, top service and all round expert in the area.

J. B.

Simple and straightforward. I made lots of house visits and they always managed to fit me in. Very good

L. W.

Absolutely fantastic service from Georgie, so friendly, helpful and quick to respond to my query. Thank you.

A. R.

A very pleasurable transaction thanks to James & Kirsty made the letting of my property an easy process would highly recommend to friends, colleagues & family Thanks again

I. W.

I know my investment portfolio is in safe hands with the lettings team at Frank Innes West Bridgford

R. S.

Great service and the team were very helpful and professional. I'd definitely use them again.

M. R.

A good overall service with Tony providing helpful advice and Sharon skilfully handling negotiation stages.

A. N.

Friendly service provider by Faye and the rest of the team. Ensured a smooth transaction

R.

Thank you Sharon for a magnificent, speedy and efficient service - without doubt the very best service in West Bridgford.

P. B.

Sharon is a cool head when the going gets tough and Tony provides sage advice

A. P.

From start to finish of my property sale, the service I received was excellent

E. F.

Fantastic service as always from the whole lettings team at Frank Innes West Bridgford. Thank you

S. A.

Great selling experience with a reasonable fee, I have no complaints at all.

G. F.

A++ Love this team. Very experienced as well.

S. P.

Jessi was a star and really helped when required. Thanks Jessi!!

A. C.

I cannot reccomemend the service I have received from Frank Innes enough.

A. F.

Friendly and useful service at a competitive price. All the team in sales responded quickly to any requests/queries. Tony, Faye and Sharon were all very helpful with Jack providing an exceptional service in managing viewings and providing feedback. Thoroughly recommended.

R. M.

Pleasure to deal with such a helpful and attentive company

R. P.

Perfect customer service. A great experience.

E. B.

A very professional and efficient service

G. M. M.

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J. C.

Always very cheerful

M. M. B.

(Translated) As the saying goes, the first impression is the one that stays. After 3 agencies, we passed Frank Innes very apprehensively, but we entered myself and my wife to research the rental availabilities. To our surprise, we were met with a big smile and a lot of attention. Mr. Glen Andrew was super attentive and made sure to show us exactly what we were looking for. He explained the details of each house and its operation and in the end, printed our options to take and think about scheduling the visit. Regardless of whether we agreed or not, the attention and welcome given us was worthy of a good evaluation. Now let's go and see if we can get a beautiful house with Frank Innes. The next day we went to visit one of the houses chosen and we met Holy. A love of person, showed us the apartment with all attention and dedication. We explained how to carry out the application and in a few days later gave us a result. For those who are looking for a place to rent and be well attended, the agency exceeds expectations and demonstrates excellence in personalized and human service. Grade 10. (Original) Como diz o ditado, a primeira impressão é a que fica. Depois de 3 agências, passamos em frente a Frank Innes com muito receio, mas entramos eu e minha esposa para pesquisar as disponibilidades de aluguel. Para nossa surpresa, fomos atendidos com um grande sorriso e muita atenção. O sr. Glen Andrew foi super atencioso e fez questão de nos mostrar exatamente o que estávamos procurando. Explicou os detalhes de cada casa e seu funcionamento e no fim, imprimiu nossas opções para levarmos e pensarmos em agendar pra visita. Independente de fecharmos um acordo ou não, a atenção e boas vindas nos dada foi digna de uma boa avaliação. Agora vamos seguir e ver se conseguimos uma linda casa com a Frank Innes. No dia seguinte fomos visitar uma das casas escolhidas e conhecemos a Holy. Um amor de pessoa, nos mostrou o apartamento com toda atenção e dedicação. Nos explicou como realizar a aplicação e em poucos dias depois nos deu um resultado. Para quem está em busca de um lugar pra alugar e ser bem atendido, a agência supera as expectativas e demonstra excelência no atendimento personalizado e humano. Nota 10.

K. C.

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E. W.

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