Reviews of McDonald's. (Restaurant) in Birmingham (West Midlands).

McDonald's

0 Reviews

300 Comments

Restaurant

Fast food restaurant

Exchange Buildings, 10 Stephenson Pl, Birmingham B2 4PY, United Kingdom

Description

Information of McDonald's, Restaurant in Birmingham (West Midlands)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

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Open hours of McDonald's

Popular times

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Saturday

Reviews of McDonald's

A. C.

Just wanted to leave a review for the gentleman who was working the floor today, tried to catch his name badge, it was something like Envision...? Anyway I hope he gets the recognition he deserves, he was brilliant, he was clearing tables and allowing customers to leave without worrying about clearing their tables, he was quick to clean tables that customers were about to sit on and had excellent customer service skills, my son was a bit tired and he got him a toy to cheer him up, he was polite and well mannered and is a real credit to the company! Thank you.

J. C.

Definitely a good option, been here many times, the restaurant is clean and service is fairly quick. Quite a lot of seating although at peak times it can be difficult to get a seat. However, worth a visit.

M. U.

Obviously the food is great like all other McDonalds but if you're looking for a place to sit at a busy time then forget about it. Little if anything downstairs so you'll have to take everything upstairs and then struggle to find somewhere to sit. Just something to think about in the middle of the city centre. Else everything is as expected in a McDonalds

K. L.

Wanted just an apple pie at 4am had to wait 15mins but fantastic it's open at this time but it's too packed with drunk students. Sucks that morning menu wasn't available at this time as well. They started kicking people at at 4:30 which is crazy

D. F.

Hectic and hard to find a seat. Staff struggle with cleaning up after customers because of the footfall. But operating the best the can given the size and the number of customers.

W.

It's OK. Busy place which is expected for a city centre. Ordered a double big mac. I thought there was supposed to be bread in-between the double patty. I had 4 pattys together. I was hungry so didn't mention it to the staff

R. B.

First time I've had a McDonald's in ages and got to town n they'd all gone until I remembered good old Maccies on the ramp. Food was perfect, friendly staff and a really chilled out place👌

t. s.

Tables dirty downstairs by window so went upstairs looking for clean tables.Wasnt busy.No one was in seats downstairs.A few upstairs. Daughter was OK with food

P. H.

Staff very good with fast service but a customer was hassling me so I don't think I will be using this store again

M. K.

If you know McDonald's then you know the standard you are going to get. We went in for breakfast before our post Christmas shop. Not much seating left on the ground floor so if you find getting up stairs difficult for what ever reason, you may want to go somewhere else.

A. Z.

Cheap affordable and fast. great for a quick bit to eat and I would recommend going here most of the time. But I do not like to go when they are packed as there is a clear and massive drop in quality. I have only experienced this late on a Friday/Saturday night. I was handed the wrong order twice and what I received was not up to their usual good standards. In there defence there was a massive crowd of people if I was to guess I would say at that point they had 40+ orders many for couples and groups.

P. d.

Always seems busy but there system works smoothly.seating can be hard to find as there isn't as much due to self order kiosks but all round good service

S. C.

Food was good as always, but no seating and they could give it a good clean now and then.

K. R.

Good quality and quick servis

S.

Very very busy here, barely anywhere to sit down at all and it's very noisy. But the food was fast and hot.

A. J.

The food was as you'd expect, but I visited this McDonald's at a rather busy time as it was both a Friday night and the christmas market. The queue for food was out the door into the rain, every single table was full and when a table finally came free upstairs it was filthy. We waited to find an employee however not one was on the entire upper floor. We had to wait for another table to become free and move there, but we still had to clean it ourselves. A charity worker arrived and asked for money which would have been perfectly acceptable except the upper floor was in disarray and yet she was just going around collecting money. I've had previous great experiences here which is why my rating isn't a one star, and truly believe the state of the place was due to the overwhelming amount of customers, but I expected more from such a large store and chain company to be able to deal with nights such as these.

S. R.

I love the food what a shame its let down by unhappy staff who quite clearly dont want to be there great food though

s.

Better staff than Colmore row better staff but don't feel very safe in there due to gang culture

K. D. (. U. T.

The manager of the branch next to new street station" MR Abu ", was very convenient, super fast serving me, very friendly, and shows too much respect to customers with Amazing attitude

A. O.

Great place to meet up for lunch 😋

M. U.

I like this restaurant, even though its very busy all the time The food is always good and hot

R. W.

Incredibly busy when I went there, but they seem to cope! The food was hot and tasty!

S. B.

Went here frequently with my boyfriend but sometimes the upstaires was cut off and the workers would be easily agitated

M. M.

Great customer service from those young hard working students! Thank you so much :)

J. C.

Great food, fast and friendly service the vegetable spring rolls are to die for even though you have to ask for them when you go in so they can be cooked fresh but they are worth the wait. In the meantime all the staff are friendly to talk too while waiting for your order

C. P.

Fairly clean but a nice warm sit down next to the train station ,no queuing to order neither .

s. C.

Food and serving was good .. But the toilets and the floor is worst. It is not clean obviously because of the rush but they can maintain it clean by cleaning randomly when there's no rush..

M. A.

McDonald's never fails, so much cheaper then the Christmas Market food too.

a. t.

Was crowded but service was quick. It seems display system was not working so people were calling out once orders were available.

B. B.

The service was slow but the staff are friendly and just something u can get for a quick bite.

R. R.

Very busy, although staff were working flat out and didn't have to wait too long.

L. I. M.

We were told we could only order using the self service machines which is not the easiest thing when you are with little kids and could only eat upstairs, which it's not ideal when you have pushchairs with you (which we had to leave downstairs). On the positive side the staff was nice and helpful. I can't say much about the food cause i only had a bag of fruit and a few fries (which weren't particularly yummy) since i don't really like McDonald's food.

l. f.

Superb worker's very kind after 8m we get the food very quickly actually tottaly loving it.

A. M.

Good location. Good fast service. Not full of delivery drivers

C. K.

Nice maccies in bham city centre but busy it seems to have tasty food and floor is always clean

M. S. J.

Food was always the same but it was too crowded. Difficult to maintain the cleanliness

C. E.

The food was very good but too much people in the McDonald's

J. s.

Decent place. Conveniently located. Standard mcodonalds

G. B.

Coffee as usual however the idea of tickets cause confusion as you see other customer who order after you getting there first ,hence every customer packed into one waiting area

C. H.

Standard Maccys fare...had the new plant burger, not as good as it was hyped up to be but still very good.

s. m.

Plenty of seating upstairs but when I was there they'd ran out of whoppers ☹️

F.

Very quick to prepare the meal, thank them🤍

B. K. (.

Standard mc, interesting this afternoon have breakfast

D. P.

Friendly staff and fast service. Not a lot of seating upstairs.

K. O.

Nice McDonald’s over two floors, always clean and tidy shout out too the cleaners they do a good job. Things to know before coming - there’s lots of homeless outside ignore them ! Also expect huge queues on weekends and late night weekends as this is by far the busiest store in Birmingham.

T. T.

Great service, plenty of space, enjoyed going with my friends

r. j.

A bit chaotic due to the location but found a quiet place upstairs to work and the staff were very friendly. Even made me a fresh coffee because I didn't pick up the one I'd ordered for 5 minutes or so.

D. E.

Something about mcdonalds on the ramp. It's special to take your child and sit up stairs

B. N.

Took my granddaughter daughter for lunch, her favourite meal, chicken nuggets and fries, she had a good time, I myself am not into fast food.

C. F.

Lovely atmosphere and cheap meals. Got a happy meal for the kids whilst on a trip. Very busy although it was about 1 so expected it to be.

M. F.

Location not nice late on a Friday night! Staff dealt with trouble very well!

E. P.

Really busy- hardly anywhere to stand. But the usual mcdonalds. What more could you ask for??

R. S.

Excellent fast food. Excellent service very fast and efficient. Like the way they keep eating area thoroughly clean and tidy (sitting area closed due to covid). Always maintained to good standards and sanitised appropriately when all is normal. Food same as any other mcdonalds and same prices. "But their meals never fill you up always need another meal" 😉

r. k.

Extremely busy but customer service was nice

M. S.

Crowded place not well clean but you will get your order

L. L. (. d.

Great food, lovely staff.

A. 2.

An average McDonald’s. The first floor is small but they have a bigger space upstairs. They are usually crowded.

M. W.

Loved it quick service even when it was busy

T. 2.

Best Maccy D's in brum, swift service, can't complain.

A. G.

Yum yum. It's Macdonalds!

K. O.

Nice McDonald’s over two floors, always clean and tidy shout out too the cleaners they do a good job. Things to know before coming - there’s lots of homeless outside ignore them ! Also expect huge queues on weekends and late night weekends as this is by far the busiest store in Birmingham.

E. P.

Really busy- hardly anywhere to stand. But the usual mcdonalds. What more could you ask for??

A. g.

It's in a good place.. Staffs always there to meet customers need.

C. B.

Mcdonalds enit, needs more vegan things

H.

Always packed, but thats not McDonald's fault.

P. D.

It's McDonald's. Nuff said 🙂

M. R.

Always busy but it's OK 👌, because they work really fast 💪

I. F.

They positives are that it has helpful staff who are polite and ensure there isn't usually delays with food. Considering how busy it is, they are fantastic. Good usually is great. The negatives are the location, the lack of control over 'outsider' influences and the lack of foresight by management. Homeless people are allowed to wonder in and harass customers for money, children making a mess, the upstairs floor hardly ever being open and the outside space is a mess. If you want a McDonalds to bring your kids to, avoid this one and try somewhere else. If you want a quick bite then this is fine.

j. b.

Never had a macdonalds that was so hot it burnt my lip ..

M. D. F.

Great location with hardworking staff. Kept very clean and it's perfect for right before a train due to their lightning fast service. It's usually busy so don't expect a lot in terms of seating. At night, it's not a very nice sight because of the amount of homeless people that surround the place and how little room you get to walk around them. But overall, recommend during the day!

S. J.

Was not hot

D. C.

Unfortunately not enough seating downstairs if you have a pram

S. S.

The seating is up alot of stairs

R. B.

Good service for a Mc Donslds. Staff great. Plenty of comfortable space.

N. M.

Amazing all the time, fast service!

Z. B. K.

Finally had a fillet. However stil.a limited menu so no fish fingers on the happy meals. Downstairs is order only so safe Upstairs bis seating. Very quiet and we'll organised is line with social distancing

S. W. (.

What can I say? Usual McDonalds experience. Cheap and cheerful.

S. W.

Very helpful staff, one member of staff brought our food to the table and dealt with any concerns I had. Tables were cleaned.

C. S.

One of the best McDonald's I have ever been to! Situated right next to the beautiful Grand Central station, McDonald's has several self service machines making your ordering service very enjoyable. Food is made quicky and tastes just how you would want it. Staff is very friendly and there's plenty of room upstairs. The upstairs closes when getting late which leaves very little room to sit however.

B. A.

One of the best McDonald's I have ever been to! Situated right next to the beautiful Grand Central station, McDonald's has several self service machines making your ordering service very enjoyable. Food is made quicky and tastes just how you would want it. Staff is very friendly and there's plenty of room upstairs. The upstairs closes when getting late which leaves very little room to sit however.

R. B.

Quick service. Seating area is really cramped.

S.

Box standard mcdonalds... unfortunately it's just to small for how busy it gets

J. H.

No surprise, McDonald's food. However this restaurant on more than one occasion has supplied warm burgers rather than hot. So had a few disappointing visits. So whilst they do replace them with no difficulty. Nothing is more than annoying to sit down and then realize you need to get up again to get hot food.

A. S.

A McDonald's that's no different to what you would expect. Fast service. The self order machines and the new app make it even easier and quicker to get food. Always busy but tbh I've never had a time when I couldn't get a seat. The new space they have made on the ground level makes it less awkward and uncomfortable than it used to be when you have to wait for your order.

D.

If you like McDonald's this is a convient place if passing

N. C. M.

Good customer service.Food is good

L. L.

Good cheese.

L. L.

Pretty clean restaurant, it can get very busy so it's hardly adviced to use the automatic cash system in the McDonald's order area (Only card and NFC payments). I received my order after 15 minutes in a very busy day, everything was alright and the staff has been friendly. Bathroom were clean as well and I can surely say that this has been a good visit

A. T.

One of the best McDonald's I have ever been to! Situated right next to the beautiful Grand Central station, McDonald's has several self service machines making your ordering service very enjoyable. Food is made quicky and tastes just how you would want it. Staff is very friendly and there's plenty of room upstairs. The upstairs closes when getting late which leaves very little room to sit however.

S. C.

Very clean, fast service even with customisation

A. g.

It's in a good place.. Staffs always there to meet customers need.

S. H.

Early morning visit due to night shift. Staff were alert and pleasant despite the hour, and the security guard diligent to unruly teens outside, at 4am!!!

S. S.

It's a fast food chain where food is served, err, very fast. A great place to snack up with family and friends. Staff are always very helpful and friendly. In India the McDonald's there serves a burger chicken burger called the McMaharaja. Wished they'd serve it here. Nice and spicy.

A. T. M.

Its McDonalds. Staff are friendly, looks clean and well maintained for a 24 hour restaurant. Much closer than Burger King or KFC, queues arent as long either - perfect for a quick pot stop! Nice and cheap, especially with those bus ticket vouchers so you get your saiyan hunger on!

C. N.

Busy place, ran very well

L. V.

Are you Looking for delicious McDonald's food !? Don't get confused between Temple row and Dale End Stephenson's is best in business

D.

This is the best McDonalds in Birmingham City Center. It's super close to everything (especially Grand Central), almost always serves food at the perfect heat, and also has upstairs seating available, which is much more comfortable, along with having a nice view. The only problem I can think of is how crowded it can get, but that's relatively rare, and there's enough seating for everyone!

S. L.

Good service to McDonald's in the shop staff is wonderful help.

R. P.

It's a McDonald's so it's pretty much standard wherever you go... On this occasion the food was good, the place seemed to have either recently been redecorated or has just been well kept. Whichever it is it was better than some Maccy D's that I've been in.

b. t.

Very busy place, service is fast.

D. R.

Decent McDonalds, good food and mostly attentive staff and service. The reasons why I am giving a rating of 3 stars - - The restaurant regularly gets busy, which normally for a business is a good thing, and being in a prime area in the City Center next to Grand Central New Street. But for customers coming in and the small downstairs area, the place gets very crowded and there is no real organisation to serve customers the food. Stand on the right side to order the food, then move to the left side and wait to receive it, whilst meandering between self service users, other customers, security and staff trying to do their job. - Two screens to inform customers of their order progress and when it is ready, but regularly the staff place the order as ‘ready’ too early when in reality there’s a few minutes left. Worst case scenario the staff miss the order on the screen and you have to go and ask them. - In evening times past 8pm the store closes the upstairs seating areas, leaving the downstairs area open. Regularly this leads to vastly limited seating, good luck if you decide to eat in on evenings when it’s busy. - Just an observation that smokers, druggies, professional beggars and the homeless lounge around outside the McDonalds regularly and in the surrounding areas, most prevalent during the evenings and nights.

K. J.

Typical McDonalds, it's right next to Grand Central (New Street Train Station) so it's regularly busy but they seem to get through customers reasonably quickly! Not had any issues with orders being wrong or chips cold which can sometimes be a problem with McDonalds.

H. P.

Nice, quick service and family friendly restaurant with great covid restrictions.

C. L.

Very busy, not much seating and staff don't offer any help when struggling getting upstairs

W. B.

I mean its McDonald's. You know exactly what you are getting when you enter here. The self serve options are great as you can usually order quickly and wait for your food. The way that it is now that all your food is put together once you order is great as it's made for you, and hasn't been sat round for hours.

R.

Well good for when you're drunk

D. D. (.

Great place for a breakfast.

K.

Had a breakfast here. Nothing to complain and nothing to boast about, just the normal McDonald's restaurant.

J. R.

Consistent as usual. There's no doubt about it that this is probably the busiest McDonalds in Birmingham. Not really sure of what else I can say, it's exactly as you'd come to expect. There is 2 floors and loads of seating, I haven't had a bad experience here.

M. R.

Always busy but it's OK 👌, because they work really fast 💪

H. K.

Cheerful and very helpful staff. Had a lovely eating time with my family over here

A. B.

Nice clean store, two floors with disabled access toilet downstairs. New style kiosk ordering and collection points. Ipads for the kids and different styles of seating. This store is located right outside new street station and is a point where I meet my friend from Wales as a central meeting point. The only thing I don't like in this store is the lobby staff always look fed up and don't interact or speak to the customers. I was once on my own with suitcase and wanted to use the toilet. I asked the lobby staff if she'd mind opening the disabled toilet as I couldn't lift my case up the stairs. She refused and didn't offer to watch my case or put it behind the counter so I had to go back to the station to find a toilet. Would have been full stars if it wasn't for the lobby staff

V. O.

Really nice restaurant of McDonald's far food chain..

D. S.

The one just outside the bull ring in Birmingham was absolutely manic. If we hadn't been so hungry and didn't have a 5 year old with us insisting she wanted mcd's we'd have gone elsewhere. Give them their due tho despite being absolutely heaving we got our food in about 5 minutes. Well done to the staff.

T. 2.

Best Maccy D's in brum, swift service, can't complain.

b.

The place looks clean and tidy, staff seem to handle the crowds well and never had a problem with the food etc. But this place is covered in flies. They're everywhere I have 3 on my table as we speak. Very off putting. Edit: just scrolled through the reviews to see loads of people saying it for over half a year, clearly making no effort to fix the issue. Avoiding from now on just for this.

C. R.

For a McDonald's, it's McDonald's, aka it does what it's supposed to do and you go in there hungry and come out ... A bit less hungry and hating your life for the amount of calories you just consumed. But as of recent when I've been in there (I'm not a daily visitor, don't get me wrong 😂) they seem to focus more on the ubereats orders than they do of the people inside the restaurant. I went in there a couple days ago to get my boy a happy meal - don't scoff, it was a treat before I get the label of a chicken nugget mam, and it legit took them 14 minutes to bang some nuggets and a small fries into a box with a bottle of water. And it wasn't busy in the restaurant. There was another woman next to me with her 2 grandkids, as always, we got chatting over chicken nugget-gate, and she'd also been waiting over 15 minutes for 2 happy meals. But as soon as ubereats orders hit the screen they were whacked straight out and took priority. I get it's busy and there's background online orders, no qualms about that, but don't forget about the customers inside, too.

y. h.

Very emotional as I dropped all my scran on the floor. The deep swelling of emotions that engulfed my veins when i was eating the 4 nuggets remaining as the rest were getting swept away. Additionally my chips were scattered but I enjoyed the grand mac, that cheese was a meaning of sunshine with the thin unseasoned patty. But I respect the cleaner who felt my pain and gave me some chips fresh from the fryer. A standard maccies that does what it says on the tin.

J. P.

3.5 would be my review. It's a more modern McDonald's with electronic ordering and such but when busy you will find it difficult to get a seat. Also with the way the shop is designed, the queue is often out the door. Food quality is that usually found in a McDonald's.

e. s.

The kitchen staff doesn’t wear any gloves

A. G.

Normal quality food like every other McDonald's. Doesn't seem to get cleaned very often, always have to sit on a dirty chair and wipe the table yourself. Maybe it would be okay early in the day.

t. c.

I visited it with my grandchildren, I use a walking stick and the staff went way out of their way to assist myself with everything

S. S. D.

Nice place to have a quick bite.

T. “. H.

Was very busy at the time of my visit. One of the collection screens wasn't working, but the staff were doing well to make sure the orders were getting out quickly. The only let down was the customers not being observant or not listening for their orders when they were called out.

W. B.

Quite rowdy. No provision for families with baby pram. You have to lift the pram up the stairs or park it downstairs.

T. O.

Usual McDonald's. Once you've been to one you've pretty much been to them all menu wise so the difference has to be the staff. They were pleasant enough I suppose without being noticed which depending on your point of view could be good or bad

I. D.

Reasonable McDonald's ... was cash only the day we went ... but due to technical problems. Touch screen ordering and separate collection counter. 2 floors of eat in tables the downstairs very accessible for wheelchairs . Just outside the New Street station complex next to the premier inn

i. f.

Stayed in room 505,spacious room,separate shower in b.room. Relatives rooms were smaller,even though they payed same price. Was there for wedding,great food.Town centre straight outside. My only complaint was lack of staff on desk,30 min wait to check in.

C. I.

Very fast service.

M. B.

Enjoy everythiny on 50% Off

C. V.

VERY busy but staff do very well considering, if you have a specific order (no pickles for example) it can take a few minutes longer than normal due to the mass production system they use but seating upstairs is just the right amount for anytime of day

U. A.

Good food and service. But very crowded mostly in the evenings, but queue moves fast. And the staff were friendly and helpful. I Also loves their strawberry milkshakes.

G. R.

Typical McDonald's, you know what you are going to get with regards to food, and the prices are reasonable. This branch is close to Birmingham New Street Railway Station, and I recommend the upstairs seating area.

P. D.

Central Birmingham McDonalds's Very handy for New Street railway station, if you want to grab a quick bite when changing trains. Always busy, but does the job!

C. K.

Quite a large restaurant. As expected full McDonald's menu. The let down is the organisation of the desk/counters etc. There are numerous ways to pay and buy but it's so confusing that the entrance just fills up with customers all over the place waiting for food. I waited nearly 10 minutes for food. Not fast food. But when it's quiet much better. Needs more organisation!

C. W.

Can never go wrong with McDonald's. The Birmingham New Street one is perfect for a pre or post journey snack or meal. Best place for a cheap but quality coffee.

T. A.

Getting better as another half of restaurant is now not closed off and toilets stay open longer (as previously staff put up notices saying they are out of order -which is a lie. Also, then only one disabled toilet remains open in the evening -which most men leave in mess. Often it's a health and safety issue because the floor gets wet with urine and the small sink causes water to fall to the floor when washing hands-better design needed. Realise they have issues with anti-social people coming in and misusing the facilities. But they pay rates to Birmingham city council and hence entitled to have policing to prevent those people coming into premises -following video evidence. So, regular checks of toilets and customers comments taken up quickly to resolve issues(run out of toilet rolls, wet floors etc)

A.

This Macdonald's is one of the best I've ever been to. It's clean (even the toilets) and functional, with 5 self service touch screens at the front of the restaurant. It's often busy being the closest McD's to New St station but service is always quick. Normally with McD's you get soggy fries, but they're usually spot on here and they're even quick when processing my "plain" cheeseburger order.

S. S.

Food hot, staff helpful. All restrictions in place.

C. J.

Fries are too salty, also they sometimes forget not to put milk in my coffee as i am lactose intolerant.

D. M.

Staff can be a bit complacent but it's super busy so can't hold it against them. Be nice if upstairs seating was open more

M. B.

I come here most mornings before work. It's usually quite empty and food is fresh in the morning. Staff are helpful and cleaners are always doing their job!

J. D.

Location was a little rubbish but very good automated service

G. M.

Good food

A. D.

First time into there since lockdown. Good guidance from friendly staff. Good cleaning process on unoccupied tables.

A. A.

good place to have quick food clean tables and friendly staff

C. M.

The place is nice and clean. Myself and my daughter have been here to get something to eat and take it out with us. The is always a long queue to be seen before they take your order.

K. D.

So i was here a few days a go and this batty boy served me a burger inside a chipbox thinking this was strange i looked at the burger to find that the buns were replaced with lettuce and the meat was actually the shape of a corn on the cob but really it was a lump of cheese Although i did see a new interior design which said kfc which i think stands for Im just joking this place is great always come here for some quick food

P. Z.

It's McDonald's, what do you expect?

L. A.

Busy, but very quick and clean

M. M.

The food came quickly. Kind staff

P. T.

Good if you need something late at night, but tends to have long waiting times, and is never clean. As well as this, at night time there always seems to be at least one person off their head sitting in the doorway!

E.

It is what it is. It's a city centre McDonalds. Standard fayre. It gets an extra star for being open 24hrs. Big menu and to a certain extent you can make small customisations to your order (others won't let you.) Great after a night out, or a nightshift. No parking spaces and the walk up the ramp to the restaurant looks sketchy but I've never had a problem. Right next to Premier Inn, so if you're gagging to eat after travelling it's dead useful or if you are heading to your train in the morning stop by for a fresh brewed coffee (although I think Subway's is better.)

F. W.

Very good staff and quick service, clean premises wear your mask.

R. H.

Fast service and very clean

T.

This Mcdonalds was delicious, as is every mcdonalds. Mcdonalds is life. Especially after a night out. The thing that stood out about this mcdonalds is that it wasnt too busy, it was spacious. The interior was clean and the machines to order food were all working. The customers in this mcdonalds were kinda good looking too.

D. C.

Was really busy and couldn't find a table. Food was nice had veggie rap. Cheap and cheerful but no space to sit.

C.

good maccies, has lots of seats that are always clean

P. P.

Great place to eat if you like McDonald's foods

T. K. O.

It's aiit

T. M.

Lovely place.Nice seating upstairs.

C. B.

Mcdonalds enit, needs more vegan things

J. E.

I bought a big-mac. I ate a big-mac. Big-flavours. Review over.

S. K.

This is a good place to go and buy a Fillet o Fish Burger Meal from or get an Ice Cream. The staff are excellent. The facilities are excellent. There should be Halal food here to improve.

S. S.

One of the nicer McDonald's in Birmingham, and indeed the UK. As long as you intend on ordering using one of the touch screens, you'll have your food very speedily. Clean and comfortable, would recommend it over other McDonald's in the area.

S. S.

I liked it alot, mostly everyone likes McDonald's, i used to eat once a week. I am loving it

S. R.

Absolutely rammed and not enough space for everyone waiting. Nowhere to sit upstairs or downstairs. Staff were good though and were all pretty friendly and helpful!

A. :.

Nice, what a bargain! Busy environment, lovely taste, low prices, however temperature of food was quite disappointing.

M. D.

Hey it's a MacDonalds, what do you expect? As they go it's usually fast service and quite clean, great for use if not much time before your train.

S. B.

Fab staff very helpful. Not covid over the top nice and relaxing nice meal good experience thanks u rock 🙂

E. P.

This one is quieter and always easy to park, service is quick, they have an interactive table for kids in the one corner. Staff are nice, no complaints

M.

The best McDonald's in the city for getting in and out quick.

B. M.

Love McDonald's...bigmacs all the way, can't leave until had at least 2....and peely peely..free small fries and a mcflurry...was hoping for another burger but cant have everything....

S. H.

The staff at this restaurant stood by earlier as one of their customers started attacking someone at the entrance. The manager later told me that she is not allowed to call the police unless a member of McDonalds staff is involved in the incident. So if you are a customer late at night and you get attacked in the restaurant, don't expect any help or sympathy - all they care about is getting the violent criminal his burger. If, however, you are a violent criminal, then you are the target market for this restaurant and you are more than welcome to attack anyone inside and you will receive efficient service in between your outbursts - free from pesky moral judgements, free from being reported to the police and free from worrying that someone might step in to stop you.

L. R.

usually busy and waiting for queue if you wanna avoie queue then use faster payment machine but card only. there is seats available upstairs also wc.

B. B.

Rather bad quality, Burgers were a bit dry and cold and fires didn’t have salt. However, the place was open and food was served very quickly, that’s a plus

L. R.

Food was fine and staff were friendly but still no idea why they switched to number ordering it just seems to cause chaos

C. B.

Packed and not too clean

M. G.

A very busy 24hr McDonald's restaurant. Called here late on a Saturday night. Didnt have to wait too long and the food was fresh and hot. Staff were friendly, even given the late hour and the fact some of the customers were drunk!

R. B.

Good quick service

r. h.

Cleaner and better service!

S. D.

The staff here always work with a diligence that can only be thought to be caring and accurate . I would definitely use here. It's is kept clean and the customers are catered for while parking is very accessible

A. C.

As a McDonald's connaseur I found this establishment to be an overall average experience. The chips were chippy as expected, burger was particularly burgary and the coke was definitely coke flavour. Filled my hungover-tastebuds sufficiently, would McDonald's again. One star knocked off because I'm surrounded by scrubs and wastemans.

K. D.

Service was quick despite it being the middle of the lunch rush and the food was super hot and obviously freshly cooked.

W. P.

After having a very unpleasant visit to this McDonald's the management were happy to give me a refund and complementary meals to smooth over the fact that they failed to entertain one of their guests well done but thumbs down first impressions are everything

M. B.

Brawls and pickpockets ...the place itself is great though. Organised and friendly staff there

D. J.

It's a typical MD's, with hard working staff, it has 2 floors with disabled toilet downstairs, and regular toilets upstairs, but upstairs is closed after 8pm till around 8am, Early morning from bout 4 till 7am, there's a lot of homeless about, week ends from 4am till 6:30ish there's drunken clubbers (mainly student's) having breakfast, can be a bit loud, can also be a begger now and again, it can get very busy after 9am, week ends it's busy nearly all day after 10:30am.

L. C.

Not very pushchair friendly

V. V.

Great place but service was very awful plus staff are rude and ignorant

G. J.

7 of us sat at a table up stairs eating our food for 15 minutes, was then asked by 2 security men to move tables as we was in the wrong area,we was 5 minutes from finishing, we said no can we just finish, they went away but came back with another 2 security men to try and move us,we stood our ground and finished, don't know who these job worths think they are,they was just looking for a fight

A. b.

Super quick service

C. O.

Good place for a quick filling meal. But if you don't like a busy place in wouldn't suggest it during lunch and 3-5pm

S. W.

After something happend at one of the restaurants. I can honestly say the staff at mcdonalds are lovely people. Thank you very much 4 looking after me.

M. B.

Good very clean

A. C.

Clean but busy. Loved being able use machine to order. Staff polite

T.

Loads of people begging for food and money in the door way told staff nothing done

E.

If you want maccys in town on a cold day this one is most likely to have empty seating due to its big size.also they keep their toilets spotless.

J. A.

Lovely big mac

J. P.

Food was nice but they didn't sell milkshake and the machine didn't print a receipt on the self serve thing. Made it difficult to know our order.

M. M.

Acceptable! But nothing extraordinary! They close access to the dinning room upstairs too early in the evening knowing that there is not enough places!!

G. L.

How does one rate a McDonald's? It was easy, fast, clean, and friendly enough. What more is there to a McDonald's?!

h. k.

Loved it! Very great but only problem was that the burger was cold the first time I went and there were no milkshakes sadly.

M. H.

“Lovin’ Beats Hatin’,” this new catchphrase is just meh! but still 5 stars for my favorite fillet fish burger and fries! 😆

J. N.

Can't beat a toffee latte & sausage and egg mc muffin first thing in the morning, upstairs seating was shut so not many places to sit, i had to clean the table myself..

D. B.

Its a fast working mc donalds, should have more security tho.. i honestly dont feel safe eating in, when its night time.

C. V.

Busy here but the staff are great and it's nice and clean too. It's a touch pricier than other McDonalds but not a great difference.

Z. Y.

it was really good and tasty 😋

J. P.

Electronic ordering makes ordering hassle free and much faster than normal. Foods quality is as average as you might expect.

d. d.

Not a bad place. Very busy and you have to wait for your number to show up on there boards just like in Argos then you pick your food up.

m. g.

Good quick service but my only complaint would be could be a little cleaner

E. M.

It's a standard McDonald's, same as any other, however because it's the main one for Birmingham City Centre, it can get very crowded at times.

D. E.

It's a McDonald's. What more can I say. We went here after lost and found served us terrible food. It's just reliably solid food with solid quality no matter where in the world you are :)

E. C.

Your average McDonald’s but much busier. Lots of seating upstairs. Watch out for dodgy characters hanging around outside.

S. P. C.

I buy ice cream, apple pies, fillet of fish, Happy meals Tea and hot chocolate in McDonald's. I visit this one on rare occasions.

F.

Very nice food and quick service, only problem were toilet conditions, hadn’t been cleaned in a while

m. h.

Brilliant we can eat indoors again very clean

Z. B.

This was one of the best I've been to in terms of service. Food came very fast despite the place being pretty busy.

W. (. C. D.

Even at peak times this restaurant maintains a short wait time and with great facilities and a clean, well presented seating area you can't go wrong with this branch of McDonald's.

A. G.

Yum yum. It's Macdonalds!

a. v.

Nice. Can get busy at peak times. Also no enough seating, they close upstairs early, considering it is a 24 hour mcdonalds.

S. m.

Very clean building and friendly staff, was busy when attended but got my food very quick. Toilets are clean and the staff are professional.

P. D.

It's McDonald's. Nuff said 🙂

S. H.

Fast service and the staff were really friendly. Does what it says on the tin, can't go wrong with a maccies.

a. d.

Great service and the best food as always. Service was quick even though it was extremely busy.

Z. N.

Busy at lunc times

m.

Theie sweet and sour chicken is good but still not as good as the one that is offered in the kungfu redditch buffet restaurant. Also it is a little bit expensive.

S. J.

Tables were clean. Gd.overall experience.

N. P.

Very popular McDonald's, often gets crowded. Please note main restaurant sometimes closes at 7.

D. C.

Really handy location for staying in the premier inn. There are not a huge amount of seats in here for how busy it gets but overall a nice mcdonalds

S. D.

Very busy restaurant but they keep up very well, food as fresh as you would expwct

A. D.

Busy McDonald's at the entrance to Grand Central Birmingham. Fast service and managed to get a seat. Bonus. Place was clean for volume of footfall.

A. J.

Fast service. Polite staff. Tasty food. Not cool enough, although today is an exceptionally hot day.

H. S.

Friendly staff, quick service. Food same as other McDonalds. Wheelchair friendly

A. A.

Always prefer going to this branch from all the rest of the McDonald's in Birmingham city centre. Happy Hour and Happy Memories 😉

w.

Great service. Fresh cooked fries..... and the grand Big Mac. Cant go wrong!

f. e.

Forgot my order, but it was packed so that's understandable. Needs work managing large crowds

G. P.

fast service,great breakfast,next to station so handy if you have a wait for your next train.Clean store and friendly staff

A. D.

Fresh Food

M. A.

The best food when you need to eat. The best option in between hundreds of restaurants

R. C.

Very fast service delivered at a busy time but food not as hot as I would have liked.

K. B.

Orders always received quickly even at busiest of times, super efficient staff

R. C.

Busy place at peak times, but you can use the app to order before you arrive and avoid the wait!

B. W.

Its McDonald's, although busy good service but not much seating area

I. M.

Quick service despite being busy. Nice seating area inside and feels nicer than other McDonald's branches.

V. V. (. V. V. T.

VERY busy over the 5-6pm rush and around a 10 minute wait for food, though the staff were pleasant and the food was hot.

R. R.

One of the better McDonalds.....very modern, very busy and very well organised. Service is amazingly fast with a very modern way of taking your orders.

J. K.

This is an extremely busy location however the staff are super efficient always friendly and helpful it makes for a great place to have a snack before some retail therapy x

s. m.

Really busy. Friendly staff

K. Y.

Fast service and great location! Great price and BYOB corkage is amazing! Highly recommend!

B. B.

The staff are friendly and helpful. The queues aren't as bad now they have the self ordering machines.

D.

Nice place, able to get orders out at reasonable time considering the amount of people during rush hours.

D. T.

Sumptuous Porridge healthy breakfast options

N. B.

Great McDonald's open 24 hours, always very busy but the recent order terminals they've added do help the situation.

S. K.

As usual loved the latte

C. W.

It's been refurbished nice decor

S. H.

Staff were friendly, but the 'food' was pretty poor (I know it's poor anyway, so I guess this was as expected) but, you get what you pay for and it was cheap....

S. H.

Great location and open 24/7 but usually very busy and not many seating options.

K. J. T.

Nice and chilled place to eat

K. D.

Went there drunk at 4am. It was really busy and I didn't wait too long. That's about all I can remember.

S. G.

As busy as would be expected considering the location, but really quick service, & decent quality!

L. J.

Clean enough. Very crowded

O. M.

Amazing. No other words great staff great environment good social distancing

G. M.

Straight forward Macdonald's but not the most pleasant location. Of the three Macdonald's in Birmingham city centre I would choose this one last as visitor to the city.

K. A.

Very helpful staff

A. S.

Fast and hot, there could be more smiles on the staffs faces but I won't hold that against them.

S. F.

Good service, can get very busy at breakfast and lunch, avoid these times if you can. Seating is limited.

R. C.

Despite it being a busy lunch hour, my order was ready really quickly. 😁👍

C. R.

Dodgy as big Mac was cold and coffee was sweet even though I don't take sugar

G. V.

The place is big and you usually don't have to wait for long until your order is ready.

A. Y.

Great with the grandkids food ok, service a bit slow but not to bad a price

T. W.

Quick service and good food.

H. F.

Almost always extremely busy hence long wait

B. “. A.

A classic macdonalds with seating upstairs as well as downstairs. Its very close to the platforms so nice and convenient.

O. D.

Very busy fast food outlet but with a quick turnaround

d. C.

Sure i ordered a cheeseburger kids meal but got a hamburger kids meal. Was ok though but so annoyed, did want some cheese.

S. C.

Very busy - food service very good and quick. Friendly staff and helpful.

C. L.

Hey, fast service, hot food and decent prices... I'm lovin it.

D. B.

speed of the food made was fast didnt have to wait long in the queue, the place is fairly well maintained from what i have experience

M. M.

My son likes McDonald's I really only eat their chicken salads as I have dietary requirements but very good

j. h. s.

Great place to get breakfast and dinner when you have got time to cook at home

D. H.

Food was average , drinks were better, was very clean and tidy and the staff were helpful.

T. M.

Always very quick service and lots of tables and toilets upstairs

R. O.

Just a McDonald's. Nothing particularly noteworthy about it. No complaints

K. L.

Good McDonald with a fairly fast service. Not so m7ch on weekend nights tho. Very crowdy.

J.

It's McDonald's it's consistent. It's crowded. Seating upstairs is good. Food is decently priced.

C. S.

I like how the staff are really implementing the social distancing for this place.

K. W.

Good food and service. Only too dirty outside the restaurant and spoil the impression.

g. 8. o.

Good place to fix Ur mobile phone at a decent price and within 1 hour

w. w.

Good results!!!Gave me diabetes within a week and only had a happy meal 😊😊

m. h.

Brilliant staff and very clean and covid friendly

S. P.

Fairly clean, wasn't overly busy, and the spicy signature collection was amazing

R. K.

At the heart of city centre, this outlet is very helpful if you are trying to get something really hot and tasty at affordable prices.

G. U.

I ate a large big mac and twenty nugs after a gig at 2am. It saved my life.

S. A.

Good service, food OK although little on cold side instead of hot

S. M.

Really quick service, staff are nice but there's always crackheads outside.

E. T. (. S. F. H.

Always very busy. Lot of people seving. Not very clean and could do better

E. G.

Busy but upstairs very comfortable. Pleasant staff, very efficient. Toilets spotless.

J. M.

food was very hot and nice . drinks are nice . I would recommend this because its the best like Shirley one .

P. T.

Very good but got my order mixed

j. d.

Very nice food.busy store but well staffed.

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