Reviews of Pets at Home New Malden. (Shop) in London (London).

Pets at Home New Malden

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10 Comments

Shop

Pet store

80 Bushey Rd, Raynes Park, London SW20 0JQ, United Kingdom

Description

Information of Pets at Home New Malden, Shop in London (London)

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Open hours of Pets at Home New Malden

Popular times

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Reviews of Pets at Home New Malden

D. R.

I had never been to this store and I was surprised by the size and variety of animals and things. I went shopping for fish for my aquarium. fair price! the girls who stay with the fish explain everything: how to keep, food, water etc. you leave the store confident that you will take care of your pet safely. I recommend

k. k.

Very nice staff and very helpful. Lots of stock. This is my favourite site of all of the pets at home locations. However one time I wanted to buy some fish and the only 2 people trained on looking after and selling animals were with one group of people and there was no one else helping others. We waited 20 minute and they were still waiting till I asked another member of staff who radioed for another person to come out and help us even tho when we first asked we got told they were the only 2 who cold help. Other than that I WOULD RECOMMEND this location!!!

R. C.

A great place to get both goodies for your pets and small pets as well like rabbits, aquarium fishes and even spiders and tarantula! I go there usually to replenish my aquarium. They have a very good selection of both tropical and cold water fishes. The staff and very well trained and always helpful with a smile. You can also bring in your furry friends in here for a grooming session or to see the in house vet.

C. M.

This place is a much more professional set up than it used to be years ago. The small animals like rabbits etc seem far better cared for with more appropriate environments. Staff welcome you on the way in and when I asked where to find something she took us straight there. There are plenty staff around who approach you to see if you need any help. They also have a help button near the fish so if you can't see anyone around, instead of wandering about looking someone will come and meet you.

A. “.

We went for fish in the past and was a good experience. Recently we bought an hamster 🐹. Cassie was very helpful and friendly. She gave us different advices and you can feel her love for the animals! She called us after two days to check if all was good. Very good experience. Thank you 🙏

R.

Good store supplying all provisions required for domestic pets; cat, dog, hamster, guinea pig, rabbit, fish, birds etc. Store layout organised into specific pet categories for easier retrieval of supplies. In house Vet situated in bottom far right upon entry. (Have taken pet cockatiels to see in-house Vet (South African vet) who was really both brilliant & knowledgeable in his care of our birds. Appointments required). A small amount of certain species stocked such as: rabbits, hamsters, fish etc. (Used to stock budgies & cockatiels to rear of store, although only fish tanks (with variety of fish) seen on last visit). Free parking available directly in front of store where store trollies also available. Store located on ground floor accessible via steps or ramp to entrance. Staff very polite & helpful. Store kept tidy & clean.

T. L. T. Q.

Very nice store. Having only used the Waddon branch I was pleasantly surprised at the cleanliness, feeling of space, well stocked. Obviously I will never agree with the cages/tanks they keep the hamsters/guinea pigs and fish in, but this is the nature of chain pet shops. Car park isn't great and the actual shop is a bit of a pain to find off the flyover.

G. M.

The staff was friendly, the store is huge and it has good products at a fair price. I've deducted a star from the rating because at the time I went there looking for dog outfits, the section was small and the available sizes were very limited, most of the clothes being either size XS, L or XL.

E. L.

We went to the store yesterday to buy a tank and various essentials/accessories to prepare for my daughters first small pet fish. They had a great variety of products including lots of well-known character ornaments to put into the tank. The staff in aquatics were very helpful and ensured we got everything set up correctly for the fish we planned to buy the following day. Very informative and friendly. Today we took our daughter to choose the fish. The staff member, Matt, served us and he was amazing with my 5 year old daughter. He went out of his way to choose specific fish for her so she could tell the difference between them and was so welcoming and helpful. Thank you so much for making my daughters day! Went back a week later to get more fish and two shrimp. This time served by another gentleman with brown hair. He was really helpful and amazing at his job. Very informative about every aspect of the shrimp and fish. Thank you again for your help!

M. M.

Lovely staff member was super helpful in making sure we got what we needed for our new 8wk old puppy and maximised the special offers by signing up for the the app. Worth travelling the extra miles if you need a wider choice. Adequate carparking.

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