Reviews of BananaFingers. (Sporting Goods Store) in Bristol (Bristol).

BananaFingers

150 Reviews

90 Comments

Sporting goods store

Outdoor sports store

Unit 8, Whitehall Trading Estate, Gerrish Ave, Redfield, Bristol BS5 9DF, United Kingdom

Description

Information of BananaFingers, Sporting goods store in Bristol (Bristol)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of BananaFingers

Popular times

Sunday

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Reviews of BananaFingers

S.

An excellent online seller of quality climbing shoes. If you know the size you wear in the shoe you want them they’re your people (climbing shoe sizes are unique to each style, don’t think you can just order your street shoe size). I made this mistake and despite it being on me, their returns and refund policy is fair and fast, as long as your returning the shoes unworn and in box in the condition you receive them, You’ll pay return postage buts that’s only fair. Unfortunately they didn’t have the larger size but happily refunded and well within the 5 working days they state. Will definitely be using them again.

J. S.

Awesome space! Best shop for bouldering ever. And a nice climbing hall.

L. H.

Great little shop, fantastic selection of shoes and the staff are keen to help you find what you need

S. H.

Outstanding service once again, even after I had mistakenly ordered two of the same T Shirt. All sorted with such prompt ease after submitting a contact form. Thanks Banana Fingers 🙏

B. C.

Really happy with the service received. Royal mail screwed up and despite paying for next day delivery the package took two days to arrive. I was advised to seek a refund for the postage from BF. Within 24 hours i had the refund in my account and I am very happy with my purchases. 11/10 would recommend. Edit: Made a second order for climbing shoes. Ordered on Friday afternoon and arrived Saturday morning. Customer service were available via phone and email and i always get a prompt reply. Matched a price from elsewhere online. Very happy!

C. S.

Great selection and great advice. Very patient and helpful fitting out the kids.

A. B.

What a fabulous find. Great range of stock and was instantly able to bring to hand a specific item I enquired about. Exemplary customer service. Would thoroughly recommend.

I. B.

Excellent service! Very fast delivery - good communication - perfect! Many thanks!

B. W.

Great stock, friendly and knowledgeable staff

T. W.

Don’t have a number so you can’t actually speak to anyone on the phone for advice or help with anything.

K. W.

Bought many things online from here delivered to Australia. Good selection, good prices and fast delivery. Unfortunately they don't seem to have many staff to deal with online customer service. If there has been any warranty or delivery mess up, its been long and drawn out with multiple emails and phone calls to resolve simple things. Not ideal.

P. F.

Brilliant shop. Staff were really knowledgeable and helpful. We were looking for beginner shoes and were made to feel really welcome. Will be back again.

T. G.

I went here to swap my climbing shoes after having bought them online and getting them too small, and the range of shoes they have are awesome! The guys are super friendly and very attentive. I was able to try on loads of different shoes and sizes to ensure I got the right fit. I'd definitely recommend BF to anyone who wants to get climbing shoes and any climbing gear. I'll definitely be going back again when the time comes.

A. S.

Small but well stocked shop. I went in looking for some new shoes. Must have been an hour trying every pair on and the young man that served me was more then happy and helpful the whole time. Such great service!

D.

There was a bug that allowed me to order some pants that weren't in stock. However, the customer service from Kitty was fast and great. Everything got sorted and I got some other pants in exchange.

R. C.

Went in yesterday and tried on shoes for about 2 hours, the customer service from Jamie was insanely good! Was very patient with helping me buy my first pair of shoes and very informative. Highly recommend them!

A. W.

Great little shop, lots of products at good prices - only downside is that many items aren't priced, you have to ask...

K. H.

Best customer service of any company I've ever dealt with. Genuinely lovely people who are passionate about the products they sell and are always on the customers side. Always great prices and quality gear with honest reviews. I buy all my gear from banana fingers!

P. B.

Very much seems to depend who is working. One trip we received excellent advice and suggestions for shoes for a relatively new climber. We left very happy with the service. Next trip we were being served by someone else with the same requirement of shoes for a different new climber and we just got brought the shoes we asked for, no help, no suggestions. Now we're not so inclined to go back.

J. B.

The kindest customer service staff, super helpful!

T. H.

I had to return a pair of shoes purchased online, that were the wrong fit. These guys were so efficient in answering my emails and sending the new shoes out; very friendly and helpful. I would make a point of shopping here again.

M. H.

Came in on two separate occasions to get first climbing shoes. Two different but equally helpful & knowledgeable members of staff. Big range, reasonable prices and you can try them on the bouldering wall before you buy. 10/10

c. m.

Really good shop full of kit with loads more in the warehouse so easy to try out pretty much anything before you buy it.

J. M.

I visited Banana Fingers this morning to buy my first pair of climbing shoes. Having just started climbing I had no idea what to look for. The person who served me was incredibly helpful, patient and made sure I bought a pair that are appropriate and affordable. Really appreciate her help! Would totally recommend this place to any nervous newbies like me - just go along and ask for some guidance :) Will definitely go back for more climbing supplies! Thanks again!

f.

I've been always very happy with them, but this time have to say the customer service wasn't supportive. I tried to contact them twice to ask some info about the colour of the backbag, but no one replyed, so I ordered it anyway. When I got it I realized that the top handle was coming apart and now I'd like to exchange it. The website says the item is not eligible for exchange. I tried to contact them for advice, but again, no reply. I'm writing this review hoping that someone of the customer service will read it and help me.

V. R.

Came in for liquid chalk. Guy behind the till was friendly.

A. P.

Have a fantastic range of products and great customer service.

b. b.

Had a fault in a pair of shoes that I bought from these guys and they dealt with it amazingly. Super helpful and understanding. Have offered to replace the product. Thanks again

G. A.

Excellent range of brands and products. Staff that really know their stuff. Possibly the biggest range of climbing shoes in the UK. If people are looking for new shoes, I always recommend a trip to Bananafingers

S. E.

Very impressed that they were willing to go the extra mile and cut me lots of small pieces of cord. I'll be back, which they are probably dreading :)

D. R.

Staff are always friendly and happy to help!

R. P.

Great variety of equipment and clothing, loads of stock as attached to warehouse and lovely helpful staff.

j. s.

Very good selection of climbing shoes, so much better trying them on before buying them (instead of the on-line gamble you take with sizes!) Staff really friendly and patient, recommended & I'll be going back!

C. F.

My partner and I visited this shop looking for our first pair of climbing shoes and the man behind the counter was so helpful and friendly (I wish we got his name)! We explained that we were looking for vegan friendly shoes and it wasn't a problem at all - he was happy to help us. We were encouraged to take our time trying on different shoes and we didn't feel rushed at all. We left with what we went in for and wouldn't hesitate to return!

V. H.

We regularly use bananafingers, more so online purchases but have also visited the shop several times. The staff are really informative and helpful about the products sold and all stock (I believe) is in-store so if it is not on display you just need to ask.

B. A.

Helpful and knowledgeable staff with access to the whole Bananafinger Warehouse. What more do you need?

M. W.

Didn't get the name of the guy who served me but he was great (guy without glasses). They have limited stock on the shop floor but loads in the back room so don't be afraid to ask for stuff you know is available on the website

H. N.

Helpful friendly and knowledgeable guy on hand, that was more than haopy to have loads of shoes out at a time for you to try on. You can also have a go on the wall as well, which is very helpful when trying to decide your next climbing shoes

B. M.

Terrific shop for kit and shoes. Really friendly and knowledgeable staff. Worth the trip, nowhere else has this range of shoe choices

I. O.

Great selection of climbing shoes and staff were extremely helpful when it came to choosing my first pair! Would definitely recommend

S. S.

Bought a bouldering mat online yesterday morning. Took 28 hours from when I paid to get it in my house! Just in time for bouldering this evening!! Thank you :D

S. M.

Great place for climbing stuff

T. -.

Amazing team who are super knowledgeable and give great advice. Also very quick at processing online orders. Definitely recommend!!

J. P.

Best equipped specialist climbing shop I've been to. Especially the massive range of shoes! (cheaper than Go Outdoors with discount card!)

D. J.

Bannafingers is my go to climbing shop in Bristol they are competitive in pricing and have a massive range onsite with helpful staff you help you find exactly what you need, I'd recommend them to any climber who is in the need for new gear!

J. R.

Good selection of shoes but you may As well use the website

M. T.

Extremely helpful I would recommend

g. g.

I purchased climbing shoes from Japan many times. Always, we will respond politely. I think that I can trust. from gomitoshi

N. B.

Good selection and prices, staff really friendly and helpful - even when you want to look through a selection a huge, awkward bouldering pads on a busy Saturday afternoon

D. C.

very patient with me while i spent ages trying like 15 pairs of climbing shoes

A. W.

Great choice. Descent prices. Friendly and knowledgeable staff.

F. R.

Very good bouldering. The shop is great for climbing shoes, many choices and very helpful and knowledge staff.

D. K.

Amazing service. Much appreciated the knowledge and help in finding the perfect set of climbing shoes

A. C. K.

Great service, delivered in great time. Even included stickers with my order which was cool.

E. N.

Thank you to the lady who put a pair of climbing shoes to one side to make sure I was able to pick them up before my climbing trip!

T. C.

Im always so surprised with how fast things get shipped from here. I live in NZ and it usually takes 4 working days to get to me which is crazy quick. The prices are always so good and the online shoe calculator is spot on. I have been getting shoes off them for a wee while now and I will continue to get them from them. Always a pleasure to deal with :)

d. s.

Great customer service and a vast product range and the best prices. I would always highly recommend.

K. D.

Certainly the best climbing shop in Bristol, and probably the best in the UK, especially as regards shoes.

l. g.

Like aladdins cave. 😍

c. j.

These guys understand what good customer service is all about. Great gear choice and super helpful.

A. G.

Great prices, good stock and nice staff

A. N. L.

Very helpful and friendly staff. Definitely worth the trip to the physical store.

R. D.

Ordered a couple of items from here. Good price and arrived within a couple of days.

G. R.

One of the best if not the best climbing shop in the uk

C. M.

Very helpful staff, great place

H. H.

Great advice great prices great people

P. A.

I've ordered a couple of times online (and family have ordered from there to get gifts for me) and it's been a great experience each time. They stock quite a wide range of climbing equipment spanning all disciplines, and the prices look to be relatively competitive which is a nice bonus. When I've contacted for assistance on tracking an order and arranging a return for an item that was too big, communication was quick, friendly and efficient. For UK customers there is an option to automatically generate a Royal Mail tracked returns label (cost of which is then deducted from the refund); I used this method and it was very simple. I've never been to the physical shop but it looks to offer a specialist experience with shoe fitting, advice from knowledgeable staff, etc so it's nice to be able to support that kind of business. Although I probably won't purchase any shoes or equipment online because I have a fantastic local specialist where I live, would have no hesitation recommending for any climber who doesn't have access to a good local specialist, or for anyone looking for more general items (clothing, chalk bags, etc) that are a little easier to get size and requirements right.

M. B.

Super fast delivery and very high quality items, thank you!

B. H.

Guys in the shop were really helpful and knowledgeable

P. L.

Friendly and knowledgeable staff. Shop is inside clip and climb. Lots of parking

J. M.

Best climbing shop in the world

P. P.

Small but very helpful staff.

W.

Really nice place with friendly and helpful staff. Couldn't ask for better service.

S. L.

Excellent customer service, friendly and attentive.

W. J.

Very helpful staff, got exactly what I wanted, a bit expensive but made up for by the staff.

M. R.

Very helpful staff couldn't ask for beter service will be back soon :-)

M. S.

Super friendly climbing nuts ☺️

A. B.

Great choice of climbing and bouldering gear, from shoes to ropes. You have a space to test out the shoes. Also - dog friendly!

M.

Great price and amazing products

A. I.

Nice place to find climbing shoes

L. P.

Small shop limited range in stock

R. T.

Nice selection of equipment

H. M.

Excellent service

W. K.

Outstanding customer service!

J. G.

Very helpful & friendly.

R. W.

Excellent.

L. L.

(Translated) very top customer service (Original) muito top o atendimento ao cliente

C. L.

E. Z.

This is my go to place for climbing gears! They have a huge collection of shoes and equipments. Telephone customer service is always super helpful. All my orders are done online, deliver is always super fast and the products are as described. Highly recommend!

M. 8.

I've never ordered from banana fingers before, and after reading some of the reviews, I was a little bit nervous, as climbing shoes in particular, are notoriously difficult to size. I needed not to worry as they were brilliant. Answered my email straight away regarding size and received my products less than 48 hours later. Unfortunately neither shoe fit my feet and I sent them back at 3pm on a Saturday and had the money back in my account by Tuesday. Can't fault them and will definitely use again..!

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