Reviews of New Balance. (Sporting Goods Store) in London (London).

New Balance

1284 Reviews

348 Comments

Sporting goods store

Sportswear Shop

287-291 Oxford St, London W1C 2DR

Description

Information of New Balance, Sporting goods store in London (London)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of New Balance

Reviews of New Balance

s. s.

The staff are generally friendly and knowledgeable. What let's it down that it is always full price and the selection is quite limited. You are better off going up the road to Sports Direct, Footlocker, independent stores or go to New Balance's outlet in Wembley.

W. D.

I loved it but the service wasn't the best but the shoes where the best the shoes are so cool great birthday present my brother loves them

T. S.

Reasonably good selection of models and sizes. Knowledgeable assistants. Prices though are quite steep compared to online alternatives.

S. M.

Friendly staff! However the store is quite sparse. Would love to see some more collection and choice.

T.

One of my favourite stores now . Good quality clothing and better prices than the other big names

M. K.

Nice place with nice services with nice stuff, that a good place to buy all your clothes 😀

B. V.

Good selection of clothes and shoes. Unique 3D foot scan and step analysis. NB shoes are always comfortable.

A. A.

First time looking to your products its seem to me very good. My list to visit you shop soon .

d. e.

What amazing trainers for men. A. Mazing! Brilliant service too. I'm going back!!

J. G.

I love this store. Nice relaxed atmosphere and super helpful. Approachable staff.

A. Z.

Love NB!

M. T.

Definitely the best store to go for the pair that fit your feet best! The staff who took care of us were very friendly and helpful (Juan and Cyang). Cyang put tremendous effort to find the shoes that fit my wide feet perfect from looking for the right size to suggesting number of different models in terms of shapes and colours. I'm now in my sneakers that are comfortable ever. Definitely coming back here for another pair!

O. S.

It's a good store but service could be better from some staff

f. c.

Good salesmanship. Quick,clean efficient.

A. G.

I was looking for a track suit... Nothing new,same as usual designs and lines. Come on NB,get back down to the drawing table and create something new,fits the body and the bill to have a look at.

J. D.

Service was slow to get started, but once I had someone's attention they were friendly helpful and knowledgeable.

C. D.

Excellent customer service. Big store with a nice layout. Fun seats to play on downstairs.

d. a.

Amazing store with great staff! Worth the visit

A. B.

Good selection, the service was very friendly, helpful and quick.

C. C.

Excellent service; great kit - all in a spacious bright store. What more could you want?!

P. V. S.

Very nice store. Nice layout and staff was super friendly, helpful and patient.

V. P.

Friendly staff found the shoes I wanted which weren't on display in the stock room rather than just saying they don't have them

L. T.

Brilliant staff, didn't have what I was looking for but worked tirelessly to find me something else. Very helpful 5/5 👍

D. S.

Great customer service Nice clean store Shoe sizes for a flag ship store was disappointing and the amount of stock level was very low/next to nothing

E. S.

Best selection of NB and the only shop with varying sheo width in London for NB. Service was good

F. F.

Super nice assistent to find the perfect fitting shoes plus foot analysis

F. P.

Was disappointed by low amount of inventory and merchandise. For a flagship store, product was scarce. Had to go to another retailer to find the New Balance brand shoes I was looking for. Was shocked they didn't have newly released New Balance shoe styles.

M. G.

Nice looking shop. However, seemed understaffed at time of my visit and would be great to see bigger range of shoes, not only the latest ones...

E. M.

One of my favourite stores now . Good quality clothing and better prices than the other big names

F. A.

Thanks a lot to the good guy Hector. Great customer service!

K. V.

The staff are helpful and friendly and the store is also very spacious

S. A.

Large store with little help form sales persons there, you have to walk over to them to ask, they don't seam interested on selling, just two persons who wear white blouses were behind the cashier who work with sincerity.

D. C.

Justin on men's was most helpful in getting my son a present, I ended up purchasing a whole outfit head to toe, my son was most pleased! Great staff!

S. S.

Very helpful assistant and marvelous service,you ll get your feet measured in 3D.

D. D.

A New Balance mecca for those who love the brand. Friendly attentive staff and good stock levels !

A. G.

Excellent service!! Special mention to Michael who really went the extra mile (no pun intended) talking me through the running shoes. Give that man a gold star!

p. g.

Good store

d. e.

Nice footwear

A. M.

Nice but being a flagship store they disnt have the latest sneakers.

K. V.

The staff are helpful and friendly and the store is also very spacious

A. F.

Very knowledgeable service especially from Hector who knew all about high arch support!

J. S.

Friendly and helpful staff. Love my shoes.

D. L.

It is just new balance store

L. P.

Really helpful staff and 30% of... what's not to like

J. H.

Good selection of sneakers and apparel. Attentive service. Rather a large shop for not so big range however.

S. J.

Average as shop is too big with not enough in there. Decent equipment though

D. H.

The staff are helpful, polite and knowledgeable when assisting you with your needs.

S. G.

Great sports wear served by friendly staff. Best brand by far.

P. E.

Some great trainers you won't find in the average high street sports shop.

L. Y.

Was served by an extremely smiley and well mannered staff! Great customer service!

B. N.

Excellent food, very nice and friendly service. I can't wait to go back there.

A. T.

Large selection of New Balance shoes and great prices, very pleasant staff.

e. o.

Great shop I'm going back for more stuff

A. S.

Best trainers ever! Also a wonderful brand to associate self with.

R. W.

Staff really helpful. Full selection laid out not busy

j. b.

Spacious, contemporary and functional interior. Full-on ranges of sport 'active-wear' with an emphasis on footwear. Informed, friendly and engaging staff. Expensive here, as expected, but will hopefully make you go that extra mile...in style.

T. W.

Great range of stocks as a flagship store. Kind staffs.

C. L.

Great staff 👍

M. G.

very good store! i buy my liverpool shirt here, , can't find it anywhere!

F. F.

Super nice assistent to find the perfect fitting shoes plus foot analysis

F.

Great large and clean shop with friendly staff.

s.

Great store great staff

A. M.

Good NB STORE

M. N.

Good friendly service. Good prices for a flagship store

P. P.

The staff is super friendly =) and the products ... well its New Balance =)

D. P.

Really smart place to go. Knowledgeable staff and very friendly.

T. I.

Went for a quick visit, met Osmar and left after an amazing experience. Make sure you find him, as he will treat you as you deserve! Couldn't leave without buying a pair (or two...). Thanks Osmar! Will be back soon!

T. b.

Great service and very helpful, A must if you are in oxford St London WC1

L. D.

Great displays. More importantly, friendly and helpful staff.

I. S.

Great Store good stuff quality I say

M. T.

Friendly staff, if you can't find it in store, you can order it and have it delivered to your address.

T. D.

Great shop, helpful staff, worth a visit

F. A.

Thanks a lot to the good guy Hector. Great customer service!

M. K.

Spacious floors, but no shoes from the Made in England Collection :-(

K. T.

Neat store, nice presentation. Pretty pricey though.

E. W.

Fantastic customer service!!! Really friendly and knowledgeable staff!! 😊

M. V.

Nice staff. Great Liverpool FC clothing

V. Q.

Great store, very modern, with very friendly and helpful staff.

I. D.

Good selection and lovely relaxing space...

B. N.

Liked the design and layout of the store

M. B.

Actually not too expensive and best sneakers !

C. G.

Nice clothes,nice staff!! :) Hope to come back soon .

L. L.

Really good sales! Enjoy it

R. S.

Not visited yet but would say a great place too shop for all your sporting needs

P. W.

Helpful and polite staff can't fault them.

m. t.

Friendly staff, Good shoes as usual

R. R.

Good selection but not many 4e choices.

D. S.

If you like New Balance it's a win.

s. s.

Nice and big store of NewBalance , very near to Oxford underground station

D. N.

Okay

A. H.

Great store and great staff which where very helpful

J. V.

Great Staff... Always helpfull and smile!

m. a.

i did have a problems , they helped me very quick

A. L.

Excellent customer service.

V. G.

Fabulous customer service. Worth a trip to London for.

A. C.

Disappointingly not enough Liverpool FC gear

M. M.

nice shop and amazing staff

G. K.

Great store and friendly employees.

M. W.

Great help at the shop!

m.

Ordered trainers online, not realising the sizing was very different to my other shoes so had to send them back. Went to the store and was attended to by Connor, who measured my feet on the in-store laser equipment , found the right size and sorted me out with what I was looking for. He did so with excellent humour and great banter and it was a pleasure doing business with this gentleman . His Customer Service skills are excellent. An all round great experience.

A. P.

Great service, really nice people

O. R.

Great deals and awesome service!

J. T. B.

Nice store, helpful staff

D. M.

One of my favourite stores

Y. L.

I love NB, especially this store

I. A. N.

Very helpful and friendly staff.

A. I.

Very friendly and helpful staff.

J. C.

Best trainers in london...

M. P.

Big store, Great staff!

C. T.

Very helpful staff to serve you

S. E.

Nice store. I would expect them to have more of the styles. I had to go to Footlocker next door to find them in the right colour and they were 25% cheaper…

R. B.

Really friendly, attentive and helpful staff. The sales assistant I dealt with was knowledgeable and very polite and helpful. The store is well kept, easy to browse and nicely merchandised.

B. M.

Very helpful staff.

k. o.

Amazing customer service , thanks hector!

B. B.

So we did the Liverpool thing...what a pleasure!!!

M. W. (.

Just ok. Nothing bad but nothing to be excited about as well

S. F.

Good selection 🤘🏼

M. I. R.

It’s a nice place.

S. H.

Very good service today from Eduardo!

P. M.

Beautify, the staff so pretty

J. F.

Very nice and great service

R. M.

Best NB shop in town.

H. M.

Generally helpful customer service, good merchandise.

R. B.

Very helpful staff

Z. Z. M.

NB say no more! Quality

T. W.

Good choice. High prices.

A. D.

Comfy Sofa on ground floor

C. M.

Excellent running shoes.

S. T.

Very spacious and central

N. R.

Excellent

d. m. (. A. K.

Fab sneakers....not cheap

S. P.

Very nice collection

S. C.

Brilliant for LFC fans.

G. R.

Big fan of New Balance, its quality and highly-engineered trainers are built to last. This store is very spacious and well-lit. Their store crew are very knowledgeable as well. Impressive!

R. S.

great ...!

U. A. R.

Good customer 3

P. G.

Less variety than online

E.

Seller behavior was not appropriate

A. N.

best service I had in London

A. C.

I like this store

A. J. (.

Extremely helpful and patient staff. Their products are quality and their service matches that. Got lots of excellent advice on best trainers for me for running and I bought a pair.

C. P.

All space and no stock

v. n.

Very good

F. A.

Best shoes ever

B. A.

Knowledgeable and helpful staff, 5* Excellent customer service from Mary, very helpful and knew what I was looking for when I told them about my flat feet.

Y. U.

All staffs are kind.

L. R.

Great shop

J. N.

Lovely shop

D.

Very good approach

B. R. F.

The best shop

D. E.

Great clothes

A. Y.

Great service!

n. a.

Cool collection

Z. D.

Lolz

A. E.

Good products

T. W.

Nice shop they don't like you taking pics inside. Paranoia is store policy. But I am a big fan of the shoes and the store is cool

H. K.

Exelent

J. G.

Good shoes

J. D.

Nice

K. J.

Liverpool outfit for everybody

T. M.

Awesome range

H. R. M.

Top!

S. E.

Great!

L. I.

High quality!

R. T.

good service

B. B.

Yeah!

I. K.

Good selection of trainers and helpful staff.

D. B.

Good service

D. M.

Excellent

L. S.

AMAZING STAFF

S.

Good

N. S.

😌😌😌

M. C.

Great Shop! Finally in Oxford Street

F. H.

Friendly staff

G. F.

Cool place

A. A.

Shopping

M.

Convenient!

D. P.

Great store. Not busy

M. A. T.

Fancy store

S. A.

(Translated) Quite a few choices! Good atmosphere! (Original) Pas mal de choix ! Bonne ambiance !

S. K.

(Translated) My favorite brand of sports shoes. In the heart of London. Oxford Street! A good choice. Prices are £ 100 CHEAPER than in Moscow! (Original) Мой любимый бренд спортивной обуви. В центре Лондона. Oxford Street! Хороший выбор. Цены на £100 ДЕШЕВЛЕ чем в Москве!

מ. פ.

(Translated) Good products but we wanted a simple shoe and the seller says one eighty we went back and got out fast (Original) מוצרים טובים אבל רצינו נעל פשוטה והמוכר אומר וואן אייטי הלכנו אחורה ויצאנו מהר

P. L.

(Translated) Lovely simplistic shop in the heart of London. Good range for adults, a bit limited for children. (Original) Mooie simplistische winkel in hartje Londen. Goed assortiment voor volwassenen, voor kinderen een beetje beperkt.

P. N.

(Translated) The store is large but there is no assortment indicated on the site. There are no expensive leather and suede models. (Original) Магазин большой но нет того ассортимента указанного на сайте. Дорогие модели из кожи и замши отсутствуют.

S. B. D.

(Translated) Variety, relatively inexpensive, great service (Original) מגוון, יחסית לא יקר, שירות נהדר

F. G.

(Translated) Very good attention, many new models (Original) Atencion muy buena, muchos modelos nuevos

k. J.

(Translated) Great store!! Very good product and service...satisfied. (Original) Ótima loja!! Produto e atendimento muito bom...satisfeita.

y. g.

(Translated) A Spanish lady from the second floor helped me find the best sneakers and sportswear ... I love to come back ... if you see her ask for her help, she is a professional recommended 100 percent !!! (Original) Una señorita española del segundo piso, me ayudo a encontrar las mejores zapatillas y una ropa deportiva ... me encanta regresare ... si la ven pidanle ayuda es una profesional recomendado 100 pprciento!!!

J. V.

Great staff on hand! Friendly as well

K. S.

(Translated) An absolute must for a New Balance fan. Good selection of shoes and fancy t-shirts. #ineednewshoes (Original) Für einen New Balance Fan ein absolutes Muss. Gute Auswahl an Schuhen und ausgefallenen t-shirts. #ineednewshoes

J. P.

(Translated) Have a variety of products. Men are in the basement and Liverpool products are available for purchase. (Original) 다양한 제품 보유. 남성은 지하에 있고 리버풀 상품도 구매 가능.

A. A.

(Translated) Nice clothes, but expensive (Original) ملابس جميله لكن اسعاره غاليه

P. V.

(Translated) Excellent store and staff ... Thank you Osmar for the help ... Excellent store ... Lots of choice and variety of mainly running products and the pleasant surprise of the service in Portuguese ... 🇵🇹 by staff tuga. Thanks Osmar for the friendliness and availability in the service ... it was top ... I would definitely recommend a visit ... (Original) Excellent store and staff... Thank you Osmar for the help... Loja excelente... Muita escolha e variedade de produtos principalmente de running e a agradável surpresa do atendimento em português... 🇵🇹 por staff tuga. Obrigado Osmar pela simpatia e disponibilidade no atendimento... foi top... Recomendo sem dúvida uma visita...

Z. C.

(Translated) Store top, seller super nice. We came across a French native of Lyon who has advised us and took time to advise us! I had a good time shopping. (Original) Magasin top, vendeur super sympa. Nous sommes tombé sur un français originaire de Lyon qui nous a bien conseillé et prit du temps pour nous conseiller ! J'ai passé un bon moment de shopping.

D. W.

(Translated) Great store and service. Thank you, colleague Adam, for help in choosing the right shoes. We are very pleased with the purchase. Greetings (Original) Super sklep i obsługa. Dziękujemy koledze Adamowi za pomoc w wyborze odpowiednich butów. Jesteśmy mega zadowoleni z zakupu. Pozdrawiamy

f. t.

(Translated) I bought shoes that are for sale only here (Original) Ho comprato scarpe che sono in vendita solo qui

M. i. ا. م.

(Translated) very comfortable (Original) مريح جدا

H. P.

(Translated) Good choice Good advice (Original) Gute Auswahl Gute Beratung

J. V.

(Translated) Large selection of sneakers and sportswear. Friendly and helpful sellers. (Original) Большой выбор кроссовок и одежды для занятий спортом. Приветливые и готовые помочь продавцы.

M. S.

Have to say my first visit was a pleasure with pleasant sales assistant and able to supply exactly what I asked for so a top experience well done ..service with a smile 👍🏻

E. N.

(Translated) Excellent shop, a whole bunch of models, super cool sellers who don't push you into consumption. (Original) Excellent shop, tout un tas de modèle, vendeurs super cool qui ne vous poussent pas à la consommation.

S. A.

(Translated) A shop that satisfies all tastes ... professional handling .... and goods worth purchasing ... only the prices are high (Original) متجر يلبي جميع الاذواق ... تعامل احترافي .... وبضاعة تستحق الاقتناء ... فقط الأسعار مرتفعة

A. P.

(Translated) a great store with vendors present and who advises you very well, thank you again (Original) un magasin génial avec des vendeurs présent et qui vous conseille très bien, encore merci

ب. ا.

(Translated) Sweet and affordable (Original) حلو واسعاره مقبولة

L.

(Translated) Large selection of soccer jerseys in particular! Prices ok! (Original) Große Auswahl vor allem an Fußball Trikots! Preise ok!

M. S.

(Translated) A very nice New Balance store, lots of beautiful reduced shoes. Staff very nice and helpful (Original) Ein sehr schöner New Balance Store, sehr viele Schöne reduzierte Schuhe. Mitarbeiter sehr nett und hilfsbereit

A. Y.

(Translated) A large store with a variety of New Balance shoes and sportswear products on Oxford Street. (Original) חנות גדולה עם מגוון מוצרים של חברת ניו באלאנס נעליים ובגדי ספורט ברחוב אוקספורד סטרייט.

m. c.

(Translated) Great shop to shop, there is a wide choice ... (Original) Ottimo negozio dove fare acquisti, c é un'ampia scelta...

P. H.

(Translated) Store a little empty, lack of products, otherwise super good brand (Original) Magasin un peu vide, manque de produits, sinon super bonne marque

G. P.

(Translated) Very nice place but the prices do not help, more after going to Lilly whites (Original) Muy lindo local pero los precios no ayudan , mas despues de ir a Lilly whites

A.

Fantastic experience today and we have a brilliant salesmen how helped us a great deal :) we had a great time shopping for new shoes and the shop had lots of Choice - clothing and shoes! And we got two pairs of shoes plus some other bits and bobs very very happy our new favourite shoe shop 👍☺️

ש. כ.

(Translated) Great service (Original) אחלה שירות

b. s.

(Translated) The service was just great, from entering to leaving. (Original) Der Service war einfach super, vom Betreten bis zum verlassen.

m. f.

(Translated) Welcoming and trained staff, especially the Sicilian boy (Original) Personale accogliente e preparato, soprattutto il ragazzo siciliano

W. J.

(Translated) Service quite fine (Original) Obsługa całkiem w porządku

J. C.

(Translated) Very nice shop with choice (Original) Très joli boutique avec du choix

G. P.

(Translated) Affordable prices and just variety of models (Original) Prezzi accessibili e basta varietà di modelli

e.

(Translated) Super welcome, sellers not too present, lots of choice (Original) Super Accueil, vendeurs pas trop présent, beaucoup de choix

С. Б.

(Translated) Excellent service, despite the huge flow of visitors at the weekend! (Original) Отличное обслуживание, несмотря на огромный поток посетителей в выходной день!

A. V.

(Translated) Superb, great the attention of the staff. Very warm. Congratulations (Original) Magnífico,estupenda la atención del personal. Muy cálida.Felicidades

J. D.

(Translated) Store brand ... Home rather nice. (Original) Magasin de la marque... Accueil plutôt sympa.

S. L.

Nice place to get all sporting equipments.

L. K.

I absolutely love this branch! They have the greatest selection of cool shoes! And they also have 3-D FOOT SCANNER that use foot measurements such as width, height and girth to determine a customer’s ideal shoe model and shoe size. I scanned my feet and now I know my exact shoes size!

A. B.

(Translated) Super shop! And the discounts are good! (Original) Супер магазин! Да и скидки хорошие!

D. S. M.

(Translated) Very novel stuff (Original) Cosas muy novedoso

m. m.

(Translated) Great store good music lots of choices good balance (Original) Super boutique bonne musique beaucoup de choix solde intéressante

A. M.

(Translated) Perfect 😎 since they spoke Spanish, if it hadn't been very difficult (Original) Perfecto 😎ya que hablaban español ,si no hubiera sido muy difícil

C. R.

(Translated) Excellent service provided by Xavier and his colleagues. (Original) Excellent service fourni par Xavier et ses confrères.

L. R.

(Translated) Welcome and good balance for the boxing days (Original) Bon accueil et bonne solde pour le boxing days

א. מ.

(Translated) They have all the new ones (Original) יש להם את כל הניו החדשים

B. C.

(Translated) Impressive store, prices a little less (Original) חנות מרשימה, מחירים קצת פחות

A. R.

(Translated) Stylish colorful running clothes. Very nice staff (Original) Snygga färgglada löparkläder. Mycket trevlig personal

S. J. C. R.

(Translated) It perfectly complies with what is proposed. (Original) Atende perfeitamente ao que se propõe.

E. G.

Best model 327 I bought 12 colors in that shop very nice .. good costumer service if u in Oxford check them out .. ask for Osmar to get best service

R. P.

(Translated) I've seen shirts that you humans ... (Original) Ho visto maglie che voi umani...

F. T.

(Translated) large selection of fast service pizza (Original) grand choix de pizza service rapide

r.

(Translated) Typical new balance store, it has the same as any new balance store (Original) Tipica tienda de new balance,tiene lo mismo que cualquier tienda de new balance

V. J.

(Translated) Great advice, totally friendly staff (Original) Super Beratung, total freundliches Personal

A. F.

(Translated) Very cool store. (Original) Sehr cooler store.

S. B.

(Translated) Everything belongs to the brand newbalance (Original) Herşey var newbalance markasına ait

C. T.

(Translated) Very good staff (Original) Sehr gutes Personal

a. r.

(Translated) Only New Balance. But not as many choices as I imagined (Original) Que des New Balance. Mais pas autant de choix que je l'imaginais

D. S.

(Translated) I promised more of the selection (Original) Hatte mir mehr versprochen von der Auswahl

M. M.

a. R.

Got my new pair 🤩

r. d. v.

(Translated) Clear But provided staff (Original) Overzichtelijk Maar gied personeel

A. G.

(Translated) Wide choice and top hospitality (Original) Large choix et accueil au top

E. Z.

(Translated) A good place to buy new balance (Original) مكان جيد للمشتريات new balance

N. B.

(Translated) One of the most beautiful brands in London (Original) من اجمل الماركات في لندن

R. H.

(Translated) Nice people and very helpful (Original) Nette Leute und sehr hilfsbereit

T. S.

(Translated) Large and nice on three floors (Original) Stor og fin i tre etasjer

V. K. (. N. 1.

(Translated) Good. (Original) Bien.

P. A.

(Translated) GOOD LOADING A LOT OF CHOICE. (Original) GUTER LADEN VIEL AUSWAHL.

Z. A.

F. S.

(Translated) Expensive but friendly (Original) Cher mais sympathique

S. F.

Space is actually bigger than the options that they should have... didn't find new products(3 months old product in my case)... that I was looking for, although, it's on their website. The staff is very helpful the store could be better in my opinion.

S. G.

(Translated) Maximum courtesy (Original) Cortesia massima

M. P.

(Translated) Excellent (Original) Excelente

I. C.

(Translated) great store (Original) Super store

A. M.

(Translated) Selecting !!!! (Original) Du choix !!!!

B. E.

😘😘😘😘😘😘😘😘❤❤❤❤❤❤❤

A. K.

A. W.

F. C.

R. S.

I. G.

R.

I went there in order to find comfy shoes as I recently started to have problems with legs. I've been approached by smiling assistant Gabriela who instantly knew what I needed. She wasn't trying to oversell or push me to buy anything. Just listened to what my needs are and suggested the best product. Very pleased with my visit and the customer service provided!

G. E.

P.

L. C.

P. D. A. d. R. V.

이.

B. M.

A. C. C.

M. B.

D. T.

Great place and great selection of trainers for every foot type. Found the guy was really helpful. I've knocked a star off as they need a treadmill in there so people can try their running shoes out properly. Maybe offer a gait service

J. M.

Brilliant staff very helpful. Love my new trainers

A. A.

I bought a new jumper today. Love the fit and style, especially the thumb holes in the wrists and the detailed front pocket.

S. D.

Had just what I wanted. Excellent service.

A. (. C.

My first encounter with New Balance, I came in to have a look at trainers and came across Juan Rodriguez, genuinely was very impressed with his answers to my queries and went out of his way to find the best possible trainer for me, suggesting I went to a wide pair rather than the standard was the closer for me. He did not push, oversell, merely answered my questions very well. Best customer experience I’ve had in a very long time, big props to Juan!

H. D.

Brilliant store and excellent staff,. Went in specifically looking for a pair of shoes I found online, but ended up leaving with a better pair more suited to my feet and needs. Big shout out to staff member Conner who was with me every step of the process giving advice and generally making me feel welcome. New Balance clearly hires and trains it's staff with great care, and Conner was a shining example of such. My visit to this store may have just made me a New Balance convert!

A. M.

Good and knowledgeable staff, measured my feet in the 3d scanner and got me shoes that fit properly and are SO comfortable!

B. A.

Excellent range, and I loved the area for outdoors gear too. Went to get running shoes to replace my old NB, and had the most fantastic service from Hector, who really knew his stuff and was really pleasant to boost.

R. K.

the central store of the brand, large and almost everything in stock

L. E.

Thanks to the helpful staff for helping me find my new shoes!

B. M.

Good service and a nice store. I really like their wide shoes as my feet are not quite comfortable with normal shoes all the time. Highly recommend this store specifically. Will come qfwin/

K. H.

When go there ask for Ozzy, this guy knows a lot about New Balance and he really got a great taste in what you can rock with your own style. Which I need as a sneaker head. And everyone there are really nice and helpful, and the store is super organized and shiny that you can’t miss it when you pass by. Keep it up Fam

M. E.

Great selection of NB shoes & clothing. Some bargains to be had too, got my run shoes less than half price 👍 Unfortunately had to chase down staff for assistance, with a member blatantly ignoring me, even when asking politely for my size in shoe, it felt like I was putting her out. Deborah.F, showed no interest at all in wanting to help or even offering any advice. She then dumped the box in front of me and walked away & I had to call her back as they were not the size I asked for... I also wanted some new running kit but with her attitude, I just wants to leave the store. She didn’t even ask if I’d found everything I was looking for or if I was interested in anything else. Some sales person 😳👎 If it wasn’t a brand I’ve used for years, I wouldn’t have bought them with her rude attitude.

M. B.

Spacious shopping experience. Helpful and friendly staff.

a. j. s.

After choosing my shoes I had to get back to the shop because the size I choose was not the right one. As soon I get in to the store I met Giovanna B the advisor , she kindly asked me if I need any help with a great smile. I told her that I received the shoes as a present so I did not have the decrepit but I have to change them. She straight away went to check to her manager in order to proceed . Happily came back saying I can choose different shoes and she wisely recommended the one with the cushions at the back to avoid further issue and pain. Thank Giovanna B .

B.

Loved the store, floors are well differentiated and as soon as I went in, a member of staff approached and was really pleasant (like all other staff that we've interacted with!) Osmar Correia provided a stellar service, engaged with my kids really well and even told them about the brand history. My 9 year old son loved it to the point of saying he'd like to work there! Ended up buying trainers for all of us (family of 5) and let me add that the NB's are the most comfortable shoes I've ever had!! will definitely return!!5☆

S. C.

beautiful shop, I found a very knowledgeable and kind salesman who helped me in my purchases. congratulations.

J. J.

Just bought the latest version of the New Balance Fresh Foam 1080pV9 which for me is a brilliant running shoe. I chose the 1080p because I generally get pains in my knees when running but these help to cushion the impact whilst running. The young lady in the shop was extremely knowledgeable and helpful and even let me run up and down the shop to try them out. The shoes replace a previous version and I would always recommend New Balance as I think they are a superior running shoe.

J. E.

Really enjoyed my visit to the store. The staff were very friendly, helpful and knew their stuff which was clear from the start. I was also really impressed with the wide variety of products and the overall experience instore. I'll be buying my shoes here from now on!

H. H.

I visited the London Oxford Street store with my mum last week. We were served by Eduardo Garcia and he couldn’t have been kinder. He talked to us very nicely and nothing was too much trouble for him. He helped us find two pairs of perfect trainers. Thank you very much

R. R.

The cool new balance product line and very knowledgeable and nice staff attending to your shopping needs.

M. G.

The clothes are excellent he - i could have left having spent a lot of money. The lady who helped me was very good. I did try calling the store a number of time but no one answered - I wanted to do a stock check to save a wasted journey.

M. G.

Really friendly employees here, they'll analyse your foot and give recommendations. Didn't have my size/colour choice however they suggested I try another colour to confirm fit and order my colour online.

N. G.

Pleasant staff. Good selection. Got me some new kicks.

H.

Really happy with the service I received yesterday. If you go, see if you can request Connor! He is super helpful and friendly.

A. A.

Loved this place. The staff are ultra helpful and there is no pressure to buy. I walked in their shoes for 30min till I was happy to buy them. Great store. Highly recommended

O. M.

Customer service is excellent, very knowledgeable and staff. Would recommend if you like to buy trainers.

J. S.

Could be one of the best customer service experiences I have ever had - thanks to Michael. I visited the place randomly and only intended to browse, but end up talking to Michael for over half an hour on running. He shared loads of useful insights and practically answered all the questions about feet posture that's been bothering me. I was trying to make a transition from heel strike to forefoot running and just struggled to get it right. Talking to Michael proved to be immensely valuable and completely unexpected. Himself being a sprinter, Michael couldn't have more credentials to give advice on forefoot running. The shoes were very comfortable and fit me extremely well and I went for a run immediately when I got home - the difference with my old pair was simply heaven and earth. I could really feel the benefit of an improved posture - I managed to run longer and the sprinting definitely saw improvement as well. Michael is a true asset of your store, I couldn't thank him more.

T. B.

Great customer service . loved the Foot scan and the assistant knew her product knowledge

B.

Had a good look round, didn't buy anything, but well stocked. As I live in Cumbria and was down in London for the day, the shoes there are manufactured in my home county, at Flimby, near Maryport, and yes New Balance is the make of shoe I wear when I go out running or to road running races.

C. F.

Great place and good value for money and staff very friendly and helpful

S. J.

I have been searching for the right running shoe for a few weeks and the service I received in the flagship store was incredibly tailored. I never right reviews but compared to the generic service elsewhere, New Balance store was an outlier. As soon as I started browsing Gilberto came up, started asking me about my running conditions, without making me feel embarrassed that the distance is not that far. He was able to talk about all the different shoe technologies and was very attentive about getting the size right (new balance do half sizes) and ran and back forth to the back to get me different sizes without batting an eye lid until I was satisfied. At the same time he ensured all other waiting customers were paired off to another colleague. Looking forward to testing out the shoes!

B. G. A. M.

Very good

E. N.

Like ASICS, near Marble Arch, a single brand store with a decent selection of genuine running footwear, accessories, and apparel. But too much football related stock, and service which isn’t specialised for running enthusiasts. A better experience will be at Run and Become, a short walk from London’s Victoria Station.

T. C.

Super helpful staff

E. I.

A very good service.

F. P.

Was disappointed by low amount of inventory and merchandise. For a flagship store, product was scarce. Had to go to another retailer to find the New Balance brand shoes I was looking for. Was shocked they didn't have newly released New Balance shoe styles.

U.

Not too pricey for England, the place is mostly suitable for teenagers and young customers, however the collection that they have could also get the the attention of elderly people. What really caught my eye was the fact that they have a huge collection of soccer shirts which the company promotes including: Liverpool Celtic and many other teams.

A. D.

Flagship New Balance store located on Oxford Street between Bond Street and (closer to) Oxford Circus tube stations. I go in to check out the trainers (mine is 574) as they have all the currently available colours on display and hopefully in stock too. It's light and airy and has the NB clothing range too. I always find the staff friendly and helpful.

C. J.

Our SA helped us with a foot scan to find the perfect size, which was so helpful. It was no trouble for her to fetch different sizes for us and the whole experience was great. Unfortunately the offers in store don’t align with the offers online, where you can enjoy 15% off your first purchase

B. T.

Excellent service. Staff are some of the best in retail. Store is nicley laid out. No crazy loud music. Pleasant modern retail store. The best retail experience on Oxford St.

M. G.

Nice looking shop. However, seemed understaffed at time of my visit and would be great to see bigger range of shoes, not only the latest ones...

S. F.

Fantastic store, great service. The staff were knowledgeable and helpful and there was plenty of space to try on the shoes.

S. U.

Zoe our vendor was really good. She found in seconds the perfect pair of shoes. We highly recommend her.

D. C.

Justin on men's was most helpful in getting my son a present, I ended up purchasing a whole outfit head to toe, my son was most pleased! Great staff!

A. T.

Splendid customer service! Many thanks to Youcef who really went out of his way to help me find the right size and make sure I'd get comfy pair of 576.

F. I.

Great sales staff, friendly and helpful. Made the shopping experience fabulous.

M. G.

Staff were very helpful and friendly, also l pick up a bargain,

D. S.

The store has very helpful and supportive staff. They have facility to scan your feet and recommend the kind of shoes which are best for you.

A. K.

Store very nice, really nice stuff and diffrent from the usual jd and other..check out the sports items and staff very friendly.

N. H.

Really brilliant customer service from the lads on the ground floor,Thank you.

D. B.

Customer Service & friendliness from Magda was excellent during my purchase of the 1400v6. Great store also. Will be back!

B. T.

Very good

A. T.

Every time I come here I buy something. Selection is great, staff is knowledgeable. And the running shoe selection machine is great

J. S.

Being New Balence's flagship store, I would expect their A game, and they get there. A lovely spacious store, nice staff, and a wide though not complete range of New Balence products all well presented.

t. m.

Excellent service, Bianca was not phased by my search for the most comfortable trainer, she was as happy as I was delighted to have found the perfect pair.

F. F.

Great choice of shoes! Unavailable elsewhere. I liked also the store set up. Good service

N. G.

The staff is really helpful, I've bought clothes a couple of times there and had no issues!

D. J.

Rumina was very helpful and friendly! Great customer service and just a lovely person. Found the perfect shoes! Thank you!

E. I.

I'm writing this review as I have been served by possibly the kindest salesperson working at a sports shoe store. Thanks Kim!

S. A.

Large store with little help form sales persons there, you have to walk over to them to ask, they don't seam interested on selling, just two persons who wear white blouses were behind the cashier who work with sincerity.

W. D.

As someone who works in retail I find its always important to recognise great behaviour and on Friday I had a wonderful experience. I spoke with ozzy who is a credit to your company, he was very approachable and friendly and helped me with getting my shoes protected. Give this man a raise.

M. J.

Engraved my London Marathon medal

A.

Excellent service!! Special mention to Michael who really went the extra mile (no pun intended) talking me through the running shoes. Give that man a gold star!

A. K.

Brilliant shop great customer service friendly staff fantastic atmosphere value for money thanks.

I. S.

Excellent and very helpful sales assistant on the 1st floor.

O. M.

I was there with my best friend, the staff was very enthusiastic, I don't know the name of the seller who helped us, he was nice but I remember a girl called Ashlani at the till, she was very helpful and friendly :)

A. V.

Great stuff, Fresh Foam shoes!

P. S.

Centrally located near Oxford Circus makes it easy to access. Friendly and attentative staff. If you are a fan of New Balance I'm sure you won't be disappointed.

M. R.

Great service, everyone was very friendly and willing to help. It didn’t matter who helped me first anyone was willing to step in and help. Felt like that cared about the customer first.

A. S.

Nice shop. Good range of trainers. Helpful staff.

T. S.

Great Store, customer service is top notch. It would be nice to have the same discounts as in online store tho

A.

My boyfriend and I had fantastic service from Connor. He was really personable, showed excellent attention to detail and couldn't do enough to make sure we were happy with our purchases. We didn't set out to buy anything that day but my boyfriend purchase Grey 992's and I promptly ordered a pair online (out of stock in store). Connor is a great asset to New Balance!

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