Reviews of Brockwell Veterinary Surgery & Pet Store. (Veterinarian) in London (London).

Brockwell Veterinary Surgery & Pet Store

91 Reviews

65 Comments

Veterinarian

Veterinarian

224-228, Railton Rd, London SE24 0JT, United Kingdom

Description

Information of Brockwell Veterinary Surgery & Pet Store, Veterinarian in London (London)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of Brockwell Veterinary Surgery & Pet Store

Popular times

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Reviews of Brockwell Veterinary Surgery & Pet Store

C. F.

Brockwell Vets have (quite literally) saved my dog with numerous last minute emergency appointments and their reception / vets have always been so understanding to me (and even my occasional tears) during times of stress. Just today they managed to save my dog from the potential toxic effects of a box of mince pies a relative had accidentally left on the floor by seeing him within minutes of my incredibly hectic phone call. So, so indebted to this team and their kindness during the holiday period- thank you guys!

R. A.

Brockwell Vets have always looked after my two kittens, unfortunately I’ve lost one of them, but Jenny did all she could to help and they were (still are) very considerate, friendly and give best advice in all things concerning pets. The food there is also top quality. I am very lucky to have them 😽

A. W.

Not my first veterinary practice but my favorite so far! The reception team were so welcoming and warm. Really felt looked after - not just me but my puppy as well. The appointment was very quick however, the vet explained everything he was doing and why which really put me at ease. Will definitely be recommending this vets

K. M.

Very kind and welcoming team. Really quick and easy to book appointments online with a lot of last minute slots available. They were really helpful and responsive when caring for my little kitten. Thank you!

d. p.

I have used Brockwell vets now since I had my frenchbull dog and even thou I have to travel quite a distance I would not go anywhere else. Appointments are made quick and staff there are brilliant.

S. O.

We have been using this vets for 13 years and have nothing but kind, considerate professional service from them. When we lost our dog earlier this year they were very sensitive and made a difficult experience as easy as possible. All the vets are very good and the vet nurses and assistants so clearly love animals and are friendly and helpful.

G. G.

We have been with Brockwell Vets for over 8 years now and have been extremely happy with the service provided. They are professional, friendly and very caring. Appointments are always available on short notice even in emergency situations which we actually had few times and our cat was seen on the day. Upon arrival for our appointments we have always been given options on the medications and treatments our and their costs before proceeding further. They also offer great variate of toys and treats for all types of animals at reasonable costs. Would highly recommend to anyone.

A. S.

I have been with Brockwell veterinary surgery for over 20 years, Jenny is so professional and caring and has always given my dogs the best treatment she can offer. Her team are so caring and dedicated. I would always recommend Brockwell veterinary surgery. Thanks for all your help over the years. Well done to all the staff.

C. C. K.

Brockwell Veterinary Surgery & Pet Store always take great care of our turtle, Hermes. They are professional and give great advice and all the staff clearly love the animals they are looking after. I have 100% trust in the team there. Excellent service. Highly recommended.

r. c.

Took our cat, Bella in with a suspected tooth ache and eye infection. Poor thing hadn't touched any food or water for a couple of days and was drooling badly and her left eye was half closed and weeping with crud....She really was in distress. I took her in first thing in the morning and she was quickly examined and diagnosed and given an injection of pain killer to ease her suffering. She was booked in for the next day for an operation to remove the suspected tooth. It turned out that two of her teeth needed removal, both molar teeth, one top, one bottom which are difficult to get out as they are quite deeply rooted and as a result, she needed to stay in over night to be monitored and cared for whilst also putting her on an I.V. Drip to get some fluids back into her as she was dehydrated. She came home after a day and a half at the surgery and the results were miraculous. She was a lot calmer, eating her food again and seemed to know that she'd been helped. She had been a very nervous cat in the year that we had her, not vicious, but not a fan of constant affection...Probably due to her last owner not treating her too well before throwing her out on the street to fend for herself...Then I came along and took her in. On coming home from the vets, she couldn't get enough of us. She's made a full recovery, including the eye which has cleared up completely and she has a completely different personality....Always friendly, always affectionate and she hasn't lashed out since she got home over two weeks ago. I can't thank the veterinary surgeons and receptionists enough for their help, speedy service and, most of all, giving our Bella nothing but the best care they possibly could. People always complain about vet bills being high...So what?...If you can't afford it, either get insurance or don't have a pet. Part of the owners responsibility of having a pet is making sure you can afford it first. If you can't afford vet bills, then for the animals sake, don't have a pet. I didn't question my bill or was really bothered. All I wanted was for that poor cat to be out of her pain and misery and to be enjoying it's happy life again, which it is....And what price can you put on that? Whatever the cost, I would've found the money somehow. Remember, you're not just paying for a loose tooth or a sore paw, you're paying for their ten years in training and experience too when it comes to paying your Vet so if you do get a pet, make sure you get insurance straight away, it's not expensive or at least put a few quid aside just in case your little pal gets poorly and needs urgent treatment...It's the least you can do as a responsible owner. Thank you all. Bella is still doing fine, full of beans, eating all her food and busy being a cat again exploring her territory outside and enjoying lounging around inside too....Usually on either mine or the wife's lap!

J. R.

They look after my sausage dog Ray wonderfully, very friendly reception team and wonderful nurses.

M. C.

Always had a good service, very professional and kind. My only complaint is that I had to put my cats to rest. She was 18 with a tumour. She lost so much weight she couldn't survive an operation. I was obviously distressed. However, I was asked in the same breath about cremation, home burial, etc. I had to stop them right there. I told them to give time to digest what's happening & I will get back to them. I made my arrangement 2 days later. Can I just say that our pets are part of our family. Please give us the option to discuss now or later without feeling rushed. Other than that I would give you 5* +. You will always be my vet.

M. I.

Great veterinary practice, we feel lucky to have such an excellent team of vets and nurses close by. We always receive excellent caring. They always explain very clearly what the problem is and offer sound advice and after treatment service with regular updates as to how my cat is recovering. All the staff are warm and friendly and nothing is too much trouble. I have recommended this practice to many of my friends and family and will continue to do so. Loved the location too, dropped in on my way to work and then picked them up on my way home:)

S. B.

I have been with Brockwell Veterinary Surgery for over 14 years and I absolutely love them!!! Everyone working there is warm and friendly and they genuinely do love all the animals as much as their owners and I cant recommend them enough!!! Even when I moved out of the area, I stayed with them because my Border Terrier Spudley trusts and loves them!! I have just adopted a new rescue pup from Romania and will be registering Pringle with them too :)

A. D.

I wish to thank Jenny and her team for the excellent care they provided to my dog from the very beginning (as it was an emergency) to the very end, when we popped in to remove the staples. For anybody who values honest and professional care I truly recommend the Brockwell Veterinary Surgery. All the doubts I had were explained, even over the phone when I called. I think we were really lucky to find the surgery, plus the costs were only a quarter of how much we would have to pay elsewhere. I was left with the strong impression that they care more about the animals welfare than money which was very pleasant and refreshing. I wish there would be more places with such a strong ethics.

S. B.

I have taken my cats here for almost 20 years. The practice has become more commercial of late and possibly less personal than it was when I first went there, yet the service is still perfectly good and the team are more than adequately competent. I think the advice always has to be the same regardless of the vet: if you don't have insurance, costs can spiral so just be sure you understand and agree to any treatments that are recommended for your pet. In my experience with Brockwell Vets, I have always been sure that the wellbeing of the patient is foremost in the team's minds.

N.

I have been bringing my cat to Brockwell vets for three years, and they have cared for her well, including performing a major surgery (for an issue caused by malpractice at another practice) and treating many small complaints. The receptionists have always been helpful and friendly, and my cat's vet Jenny, who owns the practice, on one occasion came into work early on a Saturday morning, when ill with flu herself, because my cat wasn't eating or drinking, which I think shows a lot of professionalism and kindness. The times when the cat has had worrying symptoms, she has always been seen within a day at the most. The vets aren't as cuddly with the animals as at the last vets I went to, but my experience has been that they're thorough, careful and professional, and that's what matters. I'm really pleased with the practice, the level of care seems consistent and good, and I definitely plan to stay with them in the future.

A. K.

I don't often write reviews, but I wanted to share the fantastic treatment my dear dog received from all at Brockwell Vets. Harper suffered from diabetes and from the moment of her diagnoses Jenny the head vet looked after Harper's needs in every way possible, from explaining to me her owner the whole experience of being an owner to a diabetic dog, through to emergency treatment when she needed it, & even phone calls from Jenny when she was on holiday, to ask how my dog was doing. I 100% trusted Jenny and the wonderful Nurse Joanna with my beloved dogs treatment, all the staff at Brockwell got to know us both very well. Jenny looked after Harper from 12 weeks old until she sadly passed away last week at nearly 11 years old. The care & huge support from everyone at Brockwell Vets for both of my dogs and myself as their owner was seconded to none, I would highly recommend them and most certainly register any future pets I have again with them. Thank you Brockwell Team for everything. xx

C. M.

I've been going to see Jenny for over three years now since moving to the area and always found her to be very helpful, kind and caring. Our cat hates going to the vet and isn't particularly forthcoming with treatment, but Jenny always does a great job of getting everything done as quickly and painlessly as possible. I'll be continuing to go to Brockwell Vets whilst we live in the area and recommend her to anyone!

K. N.

We took our German Shepherd to the surgery for an emergency consultation this morning as he became very lame over the weekend. Contrary to some of the reviews I have seen here (notably from people who don't appear registered at this practice) we were very happy with the service we received. The reception staff were friendly and welcoming in spite of the fact that we had no appointment and were not registered at the surgery. We were seen quickly and the vet was very compassionate with Kaiser, being careful to not subject him to any unnecessary pain during the examination. He was diagnosed with a suspected infection in his paw and prescribed antibiotics. The bill was very reasonable and we were so happy that we will be moving vets to make these guys our regular choice. Quite concerned to see several reviewers complaining about being "upsold" flea and worm treatments. Any vet worth their salt should check that an animal they see is covered and protected so they don't suffer or spread disease. If you object to having that pointed out to you, you should consider if you should be keeping animals at all.

M. C.

I have been using this practice for 8yrs after having had a range of bad experiences in other practices. The service is truly exceptional, they are really taking excellent care of my pets and they also run an emergency service which I have had to use a couple of times . I do not know of any other vets in the area that see their clients out of normal hours. They are really attentive, pragmatic and will be honest with their diagnosis and your options at prices that would be lower than what you would expect to pay. I have recommended them to all my friends.

g. o.

1 review 5.0 star rating 18/4/2016 I just don't know where I would be without this veterinary surgery! I have been with them since they first opened and over the years they have saved out cats lives and supported us through on going conditions which have allowed us to manage these with success. The surgery is friendly and all staff really care about animals. They go above and beyond their duty of care, and are always friendly and welcoming. We moved away three years ago and still chose to travel to this surgery since we really don't want to take our animals anywhere else. I recommend this practice wholeheartedly, and feel Jenny (the owner and our main vet) to be the most fantastic vet I have ever come across. I trust this vet surgery 100%.

D. S.

Our cat seems to be finally on the mend, physically at least. We have eliminated everything and now have it narrowed down to behavioural problems for her condition (I won't bore/upset you with the details!). The last couple of visits especially have been really helpful. I liked that we had a follow up call after our cat was recently seen to, to see how she was getting on and didn't mind at all going to a follow up appointment for the same reason. It made me more comfortable in knowing my pet is in safe, professional hands. The staff there are lovely too. They have to put up with me regularly shopping there for cat food and I never feel like I'm a nuisance.

V. K.

Jenny has been our family vet for a very long time. We trust her as she has treated our pets for small and big complaints and we are very grateful for her care.The part-time vets are lovely too. I was not going to write this review because all the people I know in Herne Hill have Jenny as their vet but I was astonished about some of the negative posts. They look like they have been written for a difcerent place and not for the Brockwell Vets that we know and love. It makes you wish there was some kind of regulation of the reviews. I strongly recommend Brockwell Vets to all pet lovers even if you live far away!

l. w.

We had to take our cat urgently for a consultation because he was having trouble breathing and his back legs were not working properly. We were treated incredibly well by the whole team - they assessed him really quickly, realised that he needed an urgent X-ray and diagnosed his problem in about 30 minutes. Sadly his condition was terminal and so, after discussion we decided to have him put to sleep. Out cat and ourselves were treated with the utmost respect throughout. During the procedure the vets explained everything that would happen and allowed things to progress at a pace that was comfortable for all of us. The team made something that should have been terribly traumatic something that was calm, gentle and dignified. We are so grateful for their support and calm expertise and cannot not thank them enough

A. S.

I take my dog to Brockwell Vets and have always been confident with the treatment and advice given. The prices seem reasonable for the level of care received, and i have always had a follow up phone call within a few days to check that my dog is on the mend.

K. L.

We love Brockwell Vets, they've always treated us with care above and beyond their duty. The desk staff are always chatty and the vets really care. We'd been with our last vets for 14 years and we're so delighted to have moved to them, nothing is ever too much trouble, we'd really recommend them.

c. m.

I've had a very good experience so far with Brockwell vets, my dog got attacked by a cat and they opened up just for me at 11.30pm on a Saturday night. They have been very caring and efficient during treatment for this and other issues. I would recommend.

T. P.

I took my friends cat there and their professionalism and kindness impressed me, the vet managed to put the scare cat at ease. I have the feeling that they really care about the well-being of the animals. Efficiency and fair pricing help also. Many thanks for looking after us.

C. G.

We have been using Brockwell Veterinary Surgery and Pet Store for 8 years. They were extremely friendly and sincerely cared for the wellbeing and the health of our cat. We have now moved far away from this area and struggling to find a practice that has the same standards.

A. B.

Recently visited with one of our cats as an emergency and the care we received was fantastic and very efficiently given. We are not registered, although we live very close, as my husband previously looked at reviews and decided against it, however we found the negative reviews didn't reflect our experience at all. We will be switching permanently and are a little bit regretful that we haven't been using this surgery all along.

H. R.

Amazing vets, wouldn't go anywhere else.

J. W.

So happy with the price and treatment st broecleell vets! My dog neeeded to be spade due to having pyometra! It was an emeregenct op and my current vet wanted £1500 to do the operation as my insurance had ran out. I couldn't afford it but the owner/vet (Jenny) at brockwell was willing to do it for less than an 1/3 of the price and the op went really well and my dogs back to being her self...... largely thanks to Jenny and the team at brockwell vets.

S. K.

Have received a wonderful service. Couldn’t recommend the team and the doctor enough . Everyone is really lovely , welcoming, professional and gave a wonderful care for my little puppy. Great vet clinic!

G. G.

I have been bringing my cats to Jenny / Brockwell Vets for a good many years now, and I have to say I have always found their care to be second to none. It is possible that some people find Jenny's manner brusque to some degree but she is always a) professional - after all that is what you want in a vet, not someone who is going to go all goo-goo-ga-ga - and b) very busy ! Having said that, she always remembers my 2 characters, makes very constructive comments on their care and always treats them with affection. When my second cat was battered in a fight, she also opened up the surgery on a Sunday to see him straight away. I lost my beloved first cat to illness and they looked after him wonderfully for his last hours ; I also got a discount from Jenny for the cremation as I was not insured at that time. It is true that medication can add up to eye watering amounts but I don't think it would be any different elsewhere, and you can always pay for a prescription to get it elsewhere if you wish. The reception staff are generally very helpful tho' the admin can be a bit patchy, but it is the animals who come first and that is the most important thing. I cannot imagine for one minute that Jenny would 'lie' or try to 'con' people out of anything, she is a long time member of the Herne Hill community and I think she deserves respect. Gillian

Z. E.

On first impressions the receptionist was very friendly, helpful and polite. Got an appt very quickly for my cat and the Vet was very thorough and informative. I feel that my cat was well looked after and would definitely recommend.

Л. А.

I was looking after myfriend's dog and when he started screaming in pain and shaking his head after a walk in the park, I rang the vet, who saw me straight away. It was 9:30pm. She opened up only for me, as they were close and the place was spotless. The vet was kind and helpful. She put him to sleep because he wouldn't let her near him. She retrieved a grass seed that had gone right down his ear, When he woke up, he was backto his normal happy.The charges were reasonable. I would definitely recommend this place.

D. F.

No idea what the bad reviews here are about. I like this practice because they have been quick, efficient and on point when I took my dog for a visit, and the vets are excellent. There's also a good selection of toys food and accessories that beats any other store in the area 👍

A. D. C.

I spoke with Lisa over the phone and she was super kind and responsive. I did not use Brockwell's services in the end, but really felt great about their customer service!

I. C.

I'm a big fan of Brockwell Vets since I moved in the area. The vets and the nurses are always very caring, friendly and very helpful despite being always very busy. And they charge a lot less than other vets in the area. In my experience they only offer what is necessary. Buying cat and fish food while you wait for your consult with the vet is only a bonus.

M. M.

Jenny and her team are great. I trust Jenny that she will give me the correct diagnosis, not overcharge me and do the best for my pets. I think this is what we are all looking in a vet.

C. L.

I’ve always had such wonderful experiences here with my dog, and was able to be seen for an emergency appointment on Sunday at a reasonable cost. The staff are all very friendly, and in the past when I wanted a specific type of lead it was ordered in for me the next day. Excellent service here 💫

J.

We have had loads of cats and rabbits here for over 10 years...for checks and sadly last days aswell... they have been really helpful and informative and sensitive when needed. Thanks and well done staying open in these unique times. John 🐱

J. F.

Brockwell vets have cared for our cat for 3 years, most recently for a procedure on her paw. They are attentive and professional, thoroughly recommend.

Y. A. T.

On Tuesday my cat was castrated, my boyfriend was there. He was speaking with a very nice girl from Spain. The operation was ok and my cat Lucio is very good. I can recommend this place.

L. W.

FANTASTIC service, I have 3 cats and I would not go anywhere else or trust any others vets to look after them, they are very friendly and reasonably priced.

A. M.

The vets and the treatment is good but the vets tend to be very equivocal And unclear, as at the end of The session When I checked out i saw additional bills when it seemed to be free treatment(like painkiller for a total of £12)

D. C.

Professional and caring vets. Would recommend!

R. M.

My cat has a long term problem and they are brilliant managin him with as little fuss or intervention as possible; they have focused on prevention of issues. Really impressed,

E. R.

helpful and I like to use the shop. Sometimes I just wonder about the price for pig ears.... I am willing to pay the 2£ for a big one, but last week...I couldn't believe the price was still the same....

E. R.

Lovely vets, really friendly. Ziggy was very well looked after! Thanks!

T. H.

Used these guys for a couple of years whilst we lived in the area. I would certainly recommend them to anyone looking for a good vet.

R. M.

Been a client here for several years now and have always been very happy with the service provided. They have friendly and informative staff who go out of their way to address any concerns or queries.

D. W.

Great practice and friendly staff. Would recommend.

N. S.

Amiga (golden retriever) and I are always happy to visit this friendly and helpful place

C. C.

Fantastic staff, always helpful, friendly and understanding. Great value for money.

G. S.

Great clinic

P. V.

Very good service to our pets

A. D.

Very good caring vets

W. D.

S. G.

s. t.

K. G.

L. M.

M. S.

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